公开(公告)号：US10893141B2

公开(公告)日：2021-01-12

申请号：US15947447

申请日：2018-04-06

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06F40/205 ,  G06F40/56 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  G10L15/00 ,  G10L15/18 ,  G10L15/22 ,  H04M3/42 ,  H04M3/58 ,  H04M3/60 ,  G06F40/20 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

公开(公告)号：US10721356B2

公开(公告)日：2020-07-21

申请号：US15621869

申请日：2017-06-13

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06N20/00 ,  G06F40/205 ,  G06F40/20 ,  G06Q10/06 ,  G06Q10/10 ,  G10L15/00 ,  G10L15/18 ,  G10L15/22 ,  H04M3/42 ,  G06F40/56 ,  H04M3/58 ,  H04M3/60 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiation. In some implementations, a method includes receiving, by a call triggering module of a call initiating system for placing calls and conducing conversations between a bot of the call initiating system and human callee during the calls, data indicating a first event, determining, by the call triggering module and using the data indicating the first event, that the first event is a trigger event that triggers a workflow for the call initiating system that begins with initiating a phone call, selecting, based on the determined trigger event, a particular workflow, and in response to the selecting, initiating a phone call to a callee specified by the particular workflow.

公开(公告)号：US10560575B2

公开(公告)日：2020-02-11

申请号：US15621923

申请日：2017-06-13

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: G10L15/00 ,  H04M3/493 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/58 ,  G06F17/27 ,  G06F17/28 ,  H04M3/42 ,  H04M3/60 ,  G10L15/18 ,  G10L15/22 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiations and bailouts. In some implementations, a method includes analyzing, by a call initiating system, a real-time conversation between a first human and the bot during a phone call between the first human on a first end of the phone call and the bot on a second end of the phone call. The call initiating system can determine, based on the analysis of the real-time conversation, whether the phone call should be transitioned from the bot to a second human on the second end of the phone call. In response to determining that the phone call should be transitioned to a second human on the second end of the phone call, the call initiating system transitions the phone call from the bot to the second human.

公开(公告)号：US10516779B2

公开(公告)日：2019-12-24

申请号：US15621923

申请日：2017-06-13

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: G10L15/00 ,  H04M3/493 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/58 ,  G06F17/27 ,  G06F17/28 ,  H04M3/42 ,  H04M3/60 ,  G10L15/18 ,  G10L15/22 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiations and bailouts. In some implementations, a method includes analyzing, by a call initiating system, a real-time conversation between a first human and the bot during a phone call between the first human on a first end of the phone call and the bot on a second end of the phone call. The call initiating system can determine, based on the analysis of the real-time conversation, whether the phone call should be transitioned from the bot to a second human on the second end of the phone call. In response to determining that the phone call should be transitioned to a second human on the second end of the phone call, the call initiating system transitions the phone call from the bot to the second human.

公开(公告)号：US20190281159A1

公开(公告)日：2019-09-12

申请号：US16386682

申请日：2019-04-17

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06N20/00 ,  G06Q10/10 ,  H04M3/58 ,  G06F17/27 ,  G06Q10/06 ,  G10L15/22 ,  G10L15/18 ,  G10L15/00 ,  H04M3/60 ,  H04M3/42 ,  G06F17/28

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

公开(公告)号：US20240412733A1

公开(公告)日：2024-12-12

申请号：US18812685

申请日：2024-08-22

Applicant: GOOGLE LLC

Inventor： Asaf Aharoni ,  Eyal Segalis ,  Yaniv Leviathan

IPC: G10L15/22 ,  H04M3/51

Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.

公开(公告)号：US20240205332A1

公开(公告)日：2024-06-20

申请号：US18082424

申请日：2022-12-15

Applicant: GOOGLE LLC

Inventor： Yoav Tzur ,  Yaniv Leviathan ,  Yossi Matias ,  Jan Jedrzejowicz

IPC: H04M3/493 ,  G06F40/35 ,  G10L13/02 ,  G10L15/18 ,  G10L15/22 ,  H04M3/527

CPC classification number: H04M3/4936 ,  G06F40/35 ,  G10L13/02 ,  G10L15/1815 ,  G10L15/22 ,  H04M3/527 ,  G10L2015/223

Abstract: Processor(s) of a client device of a user can receive a telephone call that is initiated by an additional user, and, in response to receiving the telephone call, identify an entity that is associated with the additional user, and determine, based on the entity that is associated with the additional user, whether to (1) fully automate the telephone call, or (2) partially automate the telephone call. In fully automating the telephone call, the processor(s) can cause a chatbot to engage in a corresponding conversation with the additional user and without prompting the user for any input. In partially automating the telephone call, the processor(s) can cause the chatbot to engage in a corresponding conversation with the additional user but with prompting the user for input(s) via suggestion chip(s). In some implementations, the processor(s) can further determine whether to (3) refrain from automating the telephone call entirely.

公开(公告)号：US20240205331A1

公开(公告)日：2024-06-20

申请号：US18082403

申请日：2022-12-15

Applicant: GOOGLE LLC

Inventor： Yoav Tzur ,  Yaniv Leviathan ,  Yossi Matias ,  Eyal Segalis

IPC: H04M3/493 ,  G10L15/22 ,  G10L15/30

CPC classification number: H04M3/493 ,  G10L15/22 ,  G10L15/30 ,  G10L15/1815 ,  G10L2015/223

Abstract: Implementations receive, via a client device, user input to initiate a telephone call with an entity, and, in response to receiving the user input to initiate the telephone call with the entity and prior to initiating the telephone call with the entity: obtain pre-call information that is stored in association with the entity, and cause the pre-call information that is stored in association with the entity to be provided for presentation to the user via the client device. The pre-call information may include any information that would be provided for presentation to a user subsequent to initiation of the telephone call with the entity. Further, implementations determine, based on user consumption of the pre-call information, whether to (1) proceed with initiating the telephone call with the entity, or (2) refrain from initiating the telephone call with the entity, and cause the client device to implement the appropriate action.

公开(公告)号：US20240146668A1

公开(公告)日：2024-05-02

申请号：US18403401

申请日：2024-01-03

Applicant: GOOGLE LLC

Inventor： Asaf Aharoni ,  Eyal Segalis ,  Ofer Ron ,  Sasha Goldshtein ,  Tomer Amiaz ,  Razvan Mathias ,  Yaniv Leviathan

IPC: H04L51/02 ,  G06N20/00 ,  G10L15/06 ,  G10L15/10 ,  G10L15/22

CPC classification number: H04L51/02 ,  G06N20/00 ,  G10L15/063 ,  G10L15/10 ,  G10L15/22

Abstract: Implementations are directed to updating a trained voice bot that is deployed for conducting conversations on behalf of a third-party. A third-party developer can interact with a voice bot development system that enables the third-party developer to train, update, validate, and monitor performance of the trained voice bot. In various implementations, the trained voice bot can be updated by updating a corpus of training instances that was initially utilized to train the voice bot, and updating the trained voice bot based on the updated corpus. In some implementations, the corpus of training instances may be updated in response to identifying occurrence(s) of behavioral error(s) of the trained voice bot while the conversations are being conducted on behalf of the third-party. In additional or alternative implementations, the corpus of training instances may be updated in response to determining the trained voice bot does not include a desired behavior.

公开(公告)号：US11804211B2

公开(公告)日：2023-10-31

申请号：US17112418

申请日：2020-12-04

Applicant: Google LLC

Inventor： Asaf Aharoni ,  Yaniv Leviathan ,  Eyal Segalis ,  Gal Elidan ,  Sasha Goldshtein ,  Tomer Amiaz ,  Deborah Cohen

IPC: G06N20/00 ,  G10L15/22 ,  H04M3/493 ,  G10L15/06 ,  H04L67/133 ,  G10L15/02 ,  G10L15/04

CPC classification number: G10L15/063 ,  G06N20/00 ,  G10L15/02 ,  G10L15/04 ,  G10L15/22 ,  H04L67/133 ,  H04M3/493 ,  G10L2015/0635

Abstract: Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).