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公开(公告)号：US20080080482A1
公开(公告)日：2008-04-03
申请号：US11567852
申请日：2006-12-07
IPC分类号： H04L12/66
CPC分类号： H04M3/42221 , H04L12/1813 , H04M3/5175 , H04M7/006
摘要： Included are embodiments for recording communications. At least one embodiment of a method includes receiving an invite message relating to a communication between a first communications device and a second communications device, extracting information associated with the communication, and tagging the extracted information from a header, the extracted information being associated with the communication.
摘要翻译： 包括用于记录通信的实施例。 方法的至少一个实施例包括接收与第一通信设备和第二通信设备之间的通信相关的邀请消息，提取与通信相关联的信息，以及从头部标记所提取的信息，所提取的信息与 通讯。
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公开(公告)号：US20080005568A1
公开(公告)日：2008-01-03
申请号：US11479925
申请日：2006-06-30
申请人： Joe Watson , Damian Smith , Marc Calahan , Jamie Richard Williams , Thomas Dong
发明人： Joe Watson , Damian Smith , Marc Calahan , Jamie Richard Williams , Thomas Dong
IPC分类号： H04L9/00
CPC分类号： H04L9/083 , G06Q20/3674 , H04L63/06 , H04L63/08 , H04L63/166 , H04L2209/60
摘要： Systems and methods are disclosed for providing electronic keys that are used to encrypt and decrypt secure, captured data in a customer center. In one embodiment, the method comprises the steps of: establishing a secure communication over a network between the key management system and a retrieval component; transmitting a duplicate copy of at least one electronic key to a cache that is electrically coupled to the retrieval component; receiving a request to retrieve the electronic keys; and transmitting the retrieved electronic keys for decrypting the stored data.
摘要翻译： 公开了用于提供电子密钥的系统和方法，所述电子密钥用于加密和解密客户中心中的安全捕获数据。 在一个实施例中，该方法包括以下步骤：通过密钥管理系统和检索部件之间的网络建立安全通信; 将至少一个电子密钥的副本发送到电耦合到所述检索部件的高速缓存器; 接收检索电子钥匙的请求; 以及发送用于解密存储的数据的所检索的电子密钥。
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公开(公告)号：US08483074B1
公开(公告)日：2013-07-09
申请号：US12769542
申请日：2010-04-28
IPC分类号： G01R31/08 , G06F15/167
摘要： Systems and methods for providing recording as a network service are provided. A representative method incorporates: communicating instructions to a network, the instructions indicating that IP packets associated with a communication that is to be recorded are to be directed to long term storage such that the network: receives the instructions; determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with a communication that is to be recorded; and directs information corresponding to the IP packets associated with the communication to a long term storage device.
摘要翻译： 提供了提供记录作为网络服务的系统和方法。 代表性的方法包括：向网络传达指令，指示与要记录的通信相关联的IP分组被指向长期存储的指令，使得网络接收指令; 确定由网络传送的因特网协议（IP）分组是否与要记录的通信相关联; 并将与通信相关联的IP分组的信息指示给长期存储设备。
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公开(公告)号：US08139741B1
公开(公告)日：2012-03-20
申请号：US12769544
申请日：2010-04-28
CPC分类号： H04M3/42221 , H04M3/5175 , H04M7/006
摘要： Included are embodiments for detecting presence in a call control protocol environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.
摘要翻译： 包括用于检测在呼叫控制协议环境中的存在的实施例。 方法的至少一个实施例包括订阅与通信系统相关联的事件并且接收关于事件的通知，所述事件与第一通信设备和第二通信设备之间的通信相关联。
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公开(公告)号：US07881471B2
公开(公告)日：2011-02-01
申请号：US11428222
申请日：2006-06-30
CPC分类号： H04L63/0428
摘要： Systems and methods for recording an encrypted contact center interaction.
摘要翻译： 用于记录加密的联络中心交互的系统和方法。
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公开(公告)号：US20090290687A1
公开(公告)日：2009-11-26
申请号：US12416906
申请日：2009-04-01
CPC分类号： H04M3/42221 , H04L65/608 , H04M7/006
摘要： Embodiments of the present invention provides systems and methods for pooled IP recording. An exemplary method of the present invention comprises monitoring a user's logon, associating a communication device to the user, assigning an interface to a recorder associated with the communication device, and recording data from the communication device sent over the interface. Another exemplary method of the present invention comprises detecting a recorder failure and dynamically routing an interface associated with the failed recorder to at least one other recorder.
摘要翻译： 本发明的实施例提供了用于汇集IP记录的系统和方法。 本发明的示例性方法包括监视用户的登录，将通信设备与用户相关联，向与通信设备相关联的记录器分配接口以及从通过接口发送的通信设备记录数据。 本发明的另一示例性方法包括检测记录器故障并将与故障记录器相关联的接口动态地路由到至少一个其他记录器。
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公开(公告)号：US20080244597A1
公开(公告)日：2008-10-02
申请号：US11693923
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
IPC分类号： G06F9/46
CPC分类号： H04M3/367 , H04M3/42059 , H04M3/42221 , H04M3/5237
摘要： Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes receiving first data associated with a communication from at least one communications device and receiving second data from a recording resource. Some embodiments include determining whether the at least one communications device is coupled to a recording resource. Some embodiments include matching the communications device to a recording resource and in response to matching, creating an association of the at least one communications device to the recording resource.
摘要翻译： 包括用于确定扩展到信道映射的实施例。 至少一个实施例包括从至少一个通信设备接收与通信相关联的第一数据，并从记录资源接收第二数据。 一些实施例包括确定至少一个通信设备是否耦合到记录资源。 一些实施例包括将通信设备与记录资源进行匹配，并且响应于匹配，创建至少一个通信设备与记录资源的关联。
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48.发明申请公开(公告)号：US20080240126A1
公开(公告)日：2008-10-02
申请号：US11693828
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Bordhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Bordhagen , Damian Smith , Robert John Barnes
IPC分类号： H04L12/56
CPC分类号： H04L12/56
摘要： Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes determining, at a first time, a first extension-to-channel mapping configuration, the first extension-to-channel mapping configuration including an indication that at least one extension is coupled to a first recording channel. Similarly, some embodiments include determining, at a second time, a second extension-to-channel mapping configuration, the second extension-to-channel mapping configuration including an indication that the at least one extension is coupled to a second recording channel. Similarly, some embodiments include creating an extension-to-channel map, the extension-to-channel map indicating a configuration of the at least one extension, the first recording channel, and the second channel during a time period between the first time and the second time.
摘要翻译： 包括用于确定扩展到信道映射的实施例。 至少一个实施例包括在第一时间确定第一扩展到信道映射配置，第一扩展到信道映射配置包括至少一个扩展耦合到第一记录信道的指示。 类似地，一些实施例包括在第二时间确定第二扩展到信道映射配置，第二扩展到信道映射配置包括所述至少一个扩展耦合到第二记录信道的指示。 类似地，一些实施例包括创建扩展到频道映射，在第一时间和第二时间段之间的时间段期间，指示至少一个分机，第一记录频道和第二频道的配置的分机到频道映射 第二次。
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公开(公告)号：US20080080483A1
公开(公告)日：2008-04-03
申请号：US11608440
申请日：2006-12-08
IPC分类号： H04L12/66
CPC分类号： H04M3/42221 , H04M3/5175 , H04M7/006
摘要： Included are embodiments for detecting presence in a call control protocol environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.
摘要翻译： 包括用于检测在呼叫控制协议环境中的存在的实施例。 方法的至少一个实施例包括订阅与通信系统相关联的事件并且接收关于事件的通知，所述事件与第一通信设备和第二通信设备之间的通信相关联。
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公开(公告)号：US20080005569A1
公开(公告)日：2008-01-03
申请号：US11479926
申请日：2006-06-30
申请人： Joe Watson , Damian Smith , Marc Calahan , Jamie Richard Williams , Thomas Dong
发明人： Joe Watson , Damian Smith , Marc Calahan , Jamie Richard Williams , Thomas Dong
IPC分类号： H04L9/00
CPC分类号： H04L63/0428 , G06Q20/3674 , H04L9/083 , H04L63/06 , H04L2209/60
摘要： Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.
摘要翻译： 公开了用于在客户中心提供安全的捕获数据的系统和方法。 在一个实施例中，该方法包括：用记录系统捕获数据; 接收用于检索用于加密数据的电子密钥的请求; 响应于接收到所述请求，将所述电子密钥发送到所述记录系统; 使用电子密钥加密数据; 将电子密钥与加密数据相关联; 并将加密的数据存储在记录系统中。
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