利索-全球专利检索

  1. 登录
  2. 注册

搜索结果

75 条记录 (耗时 0.032 秒)

    Call control presence and recording
    6.
    发明授权
    Call control presence and recording 有权
    呼叫控制存在和录音

    公开(公告)号：US08837697B2

    公开(公告)日：2014-09-16

    申请号：US11567808

    申请日：2006-12-07

    申请人： Marc Calahan ,  Jamie Richard Williams ,  Robert John Barnes

    发明人： Marc Calahan ,  Jamie Richard Williams ,  Robert John Barnes

    IPC分类号： H04M3/42 ,  H04L12/66

    CPC分类号： H04L12/66

    摘要： Included are embodiments for detecting presence in a communications system environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.

    摘要翻译： 包括用于检测在通信系统环境中的存在的实施例。 方法的至少一个实施例包括订阅与通信系统相关联的事件并且接收关于事件的通知，所述事件与第一通信设备和第二通信设备之间的通信相关联。

    Systems and methods for endpoint recording using a media application server
    7.
    发明授权
    Systems and methods for endpoint recording using a media application server 有权
    使用媒体应用服务器进行终端记录的系统和方法

    公开(公告)号：US08730959B1

    公开(公告)日：2014-05-20

    申请号：US12769552

    申请日：2010-04-28

    申请人： Jamie Richard Williams ,  Thomas Z. Dong

    发明人： Jamie Richard Williams ,  Thomas Z. Dong

    IPC分类号： H04L12/28 ,  H04M3/00

    CPC分类号： H04M3/42221 ,  H04L29/06027 ,  H04L45/16 ,  H04L65/1083 ,  H04M3/5183 ,  H04M7/006

    摘要： Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming communication from a first communication device; routing the incoming communication to a second communication device in a call center; transmitting media communications associated with the incoming media communication between the first communication device and the second communication device through a media application server; duplicating the media communications via the media application server; transmitting the duplicated media communications via the media application server; and recording the duplicated media communications.

    摘要翻译： 本发明的实施例提供用于记录媒体通信的系统和方法。 一种示例性方法包括以下步骤：从第一通信设备接收进入通信; 将呼入通信路由到呼叫中心中的第二通信设备; 通过媒体应用服务器发送与第一通信设备和第二通信设备之间的传入媒体通信相关联的媒体通信; 通过媒体应用服务器复制媒体通信; 通过媒体应用服务器传输复制的媒体通信; 并记录重复的媒体通信。

    Recording invocation of communication sessions
    8.
    发明授权
    Recording invocation of communication sessions 有权
    记录通信会话的调用

    公开(公告)号：US08718266B1

    公开(公告)日：2014-05-06

    申请号：US12967028

    申请日：2010-12-13

    申请人： Jamie Richard Williams ,  Marc Calahan ,  Thomas Z. Dong

    发明人： Jamie Richard Williams ,  Marc Calahan ,  Thomas Z. Dong

    IPC分类号： H04M3/00

    CPC分类号： H04M3/42221 ,  H04L63/0457 ,  H04L63/0471 ,  H04L63/166 ,  H04L63/168 ,  H04L65/608 ,  H04L67/28 ,  H04M3/2281 ,  H04M3/5175 ,  H04M3/5183 ,  H04M7/006

    摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.

    摘要翻译： 提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。 在这方面，代表性的方法包括：配置客户中心通信系统的通信组件，以便记录与通信会话相关联的媒体流; 基于通信组件的配置通过网络传输媒体流; 通过网络接收媒体流; 并记录所接收的媒体流。

    Systems and methods for recording resource association in a recording environment
    9.
    发明授权
    Systems and methods for recording resource association in a recording environment 有权
    在记录环境中记录资源关联的系统和方法

    公开(公告)号：US08170184B2

    公开(公告)日：2012-05-01

    申请号：US11693933

    申请日：2007-03-30

    申请人： Marc Calahan ,  Jamie Richard Williams ,  Kenneth Richard Brodhagen ,  Damian Smith ,  Robert John Barnes

    发明人： Marc Calahan ,  Jamie Richard Williams ,  Kenneth Richard Brodhagen ,  Damian Smith ,  Robert John Barnes

    IPC分类号： H04M1/64

    CPC分类号： H04M3/42314 ,  H04M3/42221 ,  H04M7/12

    摘要： Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.

    摘要翻译： 包括用于频道映射的实施例。 系统的至少一个实施例包括被配置为发起与通信设备的通信的发起组件，该通信设备被耦合到第一扩展。 一些实施例包括被配置为在多个记录资源处从多个分机接收记录数据的接收组件，所述多个分机包括第一分机和至少一个其他分机。 类似地，一些实施例包括被配置为确定接收到发起的通信的信道的第一确定组件。

    Systems and methods for endpoint recording using recorders
    10.
    发明授权
    Systems and methods for endpoint recording using recorders 有权
    使用记录仪进行端点记录的系统和方法

    公开(公告)号：US08130938B2

    公开(公告)日：2012-03-06

    申请号：US11540902

    申请日：2006-09-29

    申请人： Jamie Richard Williams ,  Thomas Z. Dong ,  Mark Edmund Coleman

    发明人： Jamie Richard Williams ,  Thomas Z. Dong ,  Mark Edmund Coleman

    IPC分类号： H04M1/65 ,  H04M3/523 ,  H04L12/66

    CPC分类号： H04L12/66 ,  H04M3/42221 ,  H04M3/5175 ,  H04M7/006

    摘要： Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: configuring an endpoint recording device for relaying an incoming call to an endpoint component; receiving the incoming call from a communication system; determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device; responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and recording the relayed media communications at the endpoint component.

    摘要翻译： 本发明的实施例提供用于记录媒体通信的系统和方法。 一个示例性方法包括以下步骤：配置端点记录设备，用于将呼入中继到端点组件; 从通信系统接收来电; 基于所述端点记录装置的配置，确定是否将所述呼入中继到所述端点组件; 响应于确定所述来话呼叫被中继，经由所述端点记录设备将与所述呼入相关联的媒体通信中继到所述端点组件; 并在端点组件处记录中继的媒体通信。