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    System and method of managing calls at a call center
    41.
    发明申请
    System and method of managing calls at a call center 失效
    在呼叫中心管理呼叫的系统和方法

    公开(公告)号：US20070116230A1

    公开(公告)日：2007-05-24

    申请号：US11267593

    申请日：2005-11-04

    申请人： Jeffrey Brandt ,  Philip Kortum

    发明人： Jeffrey Brandt ,  Philip Kortum

    IPC分类号： H04M3/42 ,  H04M3/00

    CPC分类号： H04M3/5238 ,  H04M3/42059 ,  H04M3/5231 ,  H04M2201/14 ,  H04M2203/2072

    摘要： The present disclosure is directed to a system and method to manage calls in a call center. The method includes receiving a call from a caller. The method also includes transmitting an estimated wait time to the caller. The method also includes prompting the caller with a wait option and a receive return call option. The method also includes prompting the caller with a schedule return call option when the caller selects the receive return call option.

    摘要翻译： 本公开涉及一种在呼叫中心中管理呼叫的系统和方法。 该方法包括从呼叫者接收呼叫。 该方法还包括向呼叫者发送估计的等待时间。 该方法还包括通过等待选项和接收返回呼叫选项提示呼叫者。 该方法还包括当呼叫者选择接收返回呼叫选项时，向主叫方提供调度返回呼叫选项。

    DTMF lockout utility using epoch time stamp
    44.
    发明申请
    DTMF lockout utility using epoch time stamp 失效
    DTMF锁定实用程序使用时代戳

    公开(公告)号：US20050071396A1

    公开(公告)日：2005-03-31

    申请号：US10669438

    申请日：2003-09-25

    申请人： Kenneth Stroud ,  Jeffrey Brandt ,  Rick Cherye

    发明人： Kenneth Stroud ,  Jeffrey Brandt ,  Rick Cherye

    IPC分类号： G06F1/14 ,  G06F1/00

    CPC分类号： G06F1/14

    摘要： A current time and a current Gregorian date are converted into an epoch time stamp. A number of seconds that have elapsed since a predetermined date up until the current year is determined. A number of seconds that have elapsed since the beginning of the current year up until the current month is determined based on whether the current year is a leap year. In addition, a number of seconds that have elapsed since the beginning of the current month up until the current day is calculated, as is a number of seconds that have elapsed during the current day. All of these values are summed to obtain a converted time. Finally, it is determined whether Daylight Savings Time is in effect, and when Daylight Savings Time is not in effect, 3600 seconds are added to the converted time.

    摘要翻译： 当前时间和当前公历日期被转换成时代时间戳。 自从确定到当前年份之前的预定日期以来已经过去的秒数。 根据本年度是否为闰年，确定自本年初至本月初以来已经过去的几秒钟。 此外，计算从当前月份开始直到当天的时间已经过去的秒数，以及当天所经过的秒数。 将所有这些值相加以获得转换时间。 最后，确定“夏令时间”是否生效，而当“夏令时”没有生效时，3600秒将被添加到转换的时间。

    Tracking approaching or hovering objects for user-interfaces
    46.
    发明授权
    Tracking approaching or hovering objects for user-interfaces 有权
    跟踪用户界面的接近或悬停对象

    公开(公告)号：US08253713B2

    公开(公告)日：2012-08-28

    申请号：US12256818

    申请日：2008-10-23

    申请人： Armstrong Soo ,  Jeffrey Brandt ,  Bernard Ku

    发明人： Armstrong Soo ,  Jeffrey Brandt ,  Bernard Ku

    IPC分类号： G06F3/042

    CPC分类号： G06F3/0421 ,  G06F3/0416 ,  G06F3/042 ,  G06F3/046 ,  G06F2203/04101 ,  G06F2203/04106 ,  G06F2203/04108

    摘要： The claimed subject matter relates to an architecture that can utilize photo-sensors embedded in a substantially transparent layer of a UI display for tracking objects that approach or hover over the UI display. The photo-sensors can be configured to detect light of certain wavelengths (e.g., visible light, infrared light) that are propagated toward the UI display, while ignoring light emanating from the UI display when displaying content. Accordingly, by examining various characteristics of the incoming light such as intensity, the architecture can identify a location of a shadow incident upon the display caused by an approaching or hovering selector object blocking portions of incoming light. Additionally or alternatively, the architecture can identify a location of higher intensity for light emanating from the selector object.

    摘要翻译： 所要求保护的主题涉及可以利用嵌入在UI显示器的基本上透明的层中的光传感器来跟踪接近或悬停在UI显示器上的对象的架构。 光传感器可以被配置为检测向UI显示器传播的某些波长的光（例如，可见光，红外光），同时忽略当显示内容时从UI显示器发出的光。 因此，通过检查诸如强度的入射光的各种特性，该体系结构可以识别由接近或悬停的选择对象阻挡入射光的部分引起的在显示器上入射的阴影的位置。 另外或替代地，架构可以识别从选择器对象发出的光的较高强度的位置。

    AUGMENTED I/O FOR LIMITED FORM FACTOR USER-INTERFACES
    47.
    发明申请
    AUGMENTED I/O FOR LIMITED FORM FACTOR USER-INTERFACES 有权
    有限形式因子用户界面的增强I / O

    公开(公告)号：US20100090964A1

    公开(公告)日：2010-04-15

    申请号：US12249064

    申请日：2008-10-10

    申请人： Armstrong Soo ,  Jeffrey Brandt ,  Bernard Ku

    发明人： Armstrong Soo ,  Jeffrey Brandt ,  Bernard Ku

    IPC分类号： G06F3/041

    CPC分类号： G06F3/04842 ,  G06F3/016 ,  G06F3/0416 ,  G06F3/04845 ,  G06F3/0488 ,  G06F3/04883 ,  G06F2203/04805

    摘要： The claimed subject matter relates to an architecture that can enhance and/or simplify tactile-based I/O transactions in connection with a user-interface (UI) of limited form factor. In particular, the architecture can monitor a position of a selector object such as an operator's finger relative to a UI display as the selector object hovers or moves above the UI display. Based upon this position, an analogous coordinate in the UI display can be determined, and a portion of the UI display substantially centered at the coordinate can be modified. As one example, the UI display can be modified to increase the magnification scale (e.g., a virtual magnifying glass) of the portion of the display indicated by the selector object.

    摘要翻译： 所要求保护的主题涉及可以与有限形式的用户界面（UI）相关联地增强和/或简化基于触觉的I / O事务的架构。 特别地，当选择器对象悬停或移动到UI显示器上方时，架构可以监视诸如操作者的手指之类的选择对象的位置相对于UI显示。 基于该位置，可以确定UI显示中的类似坐标，并且可以修改基本上位于坐标上的UI显示的一部分。 作为一个示例，可以修改UI显示以增加由选择器对象指示的显示部分的放大倍率（例如，虚拟放大镜）。

    SYSTEM AND METHOD FOR SHARING LOCATION INFORMATION
    48.
    发明申请
    SYSTEM AND METHOD FOR SHARING LOCATION INFORMATION 有权
    用于共享位置信息的系统和方法

    公开(公告)号：US20100015999A1

    公开(公告)日：2010-01-21

    申请号：US12175718

    申请日：2008-07-18

    申请人： Steven M. Belz ,  Jeffrey Brandt

    发明人： Steven M. Belz ,  Jeffrey Brandt

    IPC分类号： H04Q7/20

    CPC分类号： H04W4/025 ,  G01S5/0063 ,  G01S5/10 ,  H04W64/00 ,  H04W64/003

    摘要： A system that incorporates teachings of the present disclosure may include, for example, a portable communication device having a controller to request location information from one or more non-portable wireless access points, receive one or more location coordinates from the one or more non-portable wireless access points, determine which of the one or more non-portable wireless access points is closest to the portable communication device according to one or more wireless signals generated by the one or more non-portable wireless access points, and record the location coordinate supplied by the closest non-portable wireless access point. Each of the one or more non-portable wireless access points can determine its location coordinate with a location receiver. Other embodiments are disclosed.

    摘要翻译： 包含本公开的教导的系统可以包括例如具有控制器的便携式通信设备，该控制器从一个或多个非便携式无线接入点请求位置信息，从一个或多个非便携式无线接入点接收一个或多个位置坐标， 便携式无线接入点，根据由一个或多个非便携式无线接入点产生的一个或多个无线信号，确定一个或多个非便携式无线接入点中的哪一个最接近便携式通信设备，并记录位置坐标 由最接近的非便携式无线接入点提供。 一个或多个非便携式无线接入点中的每一个可以确定其与位置接收器的位置坐标。 公开了其他实施例。

    System and method for implementing call controls in a telephony network
    49.
    发明申请
    System and method for implementing call controls in a telephony network 审中-公开
    用于在电话网络中实现呼叫控制的系统和方法

    公开(公告)号：US20060227948A1

    公开(公告)日：2006-10-12

    申请号：US11102484

    申请日：2005-04-08

    申请人： Larry Pearson ,  Jeffrey Brandt ,  James Miller ,  James Doherty ,  Stephen Mueller

    发明人： Larry Pearson ,  Jeffrey Brandt ,  James Miller ,  James Doherty ,  Stephen Mueller

    IPC分类号： H04M15/00

    CPC分类号： H04M3/4217 ,  H04M3/2218 ,  H04M3/436 ,  H04M7/006 ,  H04M15/00 ,  H04M15/58 ,  H04M2201/38 ,  H04M2203/551 ,  H04M2215/0188

    摘要： In one embodiment according to the invention, there is disclosed a method for implementing call controls in a telephony network. The method comprises processing a call log of actual calls for an individual end user of the telephony network to identify applicability, for each call of the call log, of each rule of a set of call control rules; and providing a display of a call disposition that would occur for at least one call in the call log, assuming implementation of the set of call control rules. Another embodiment according to the invention comprises providing a call log of calls for an individual end user of the telephony network; and providing a display of a call control rule applied to a call of the call log. The display of the call control rule comprises an identification of one or more criteria that triggered application of the call control rule, and a disposition of the call as a result of the call control rule.

    摘要翻译： 在根据本发明的一个实施例中，公开了一种在电话网络中实现呼叫控制的方法。 该方法包括处理对于电话网络的个人最终用户的实际呼叫的呼叫记录，以识别呼叫记录的每个呼叫对呼叫控制规则集合的每个规则的适用性; 以及提供对呼叫记录中的至少一个呼叫将发生的呼叫处理的显示，假设实施了一组呼叫控制规则。 根据本发明的另一实施例包括为电话网络的个体最终用户提供呼叫的呼叫记录; 并提供应用于呼叫记录的呼叫的呼叫控制规则的显示。 呼叫控制规则的显示包括触发呼叫控制规则的应用的一个或多个标准的标识以及作为呼叫控制规则的结果的呼叫的处理。