System and Method of Using a Remote Control and Apparatus
    44.
    发明申请
    System and Method of Using a Remote Control and Apparatus 有权
    使用遥控器和装置的系统和方法

    公开(公告)号:US20080100492A1

    公开(公告)日:2008-05-01

    申请号:US11924757

    申请日:2007-10-26

    IPC分类号: H04L17/02

    CPC分类号: G08C23/00 G08C17/02

    摘要: A method includes receiving a first identification signal, where the first identification signal corresponds to a first control. The method also includes determining an active device function to which the first control corresponds, where the active device function is a first function of a first device when the first device is active and where the active device function is a second function of a second device when the second device is active. The method also includes triggering emission of an audible signal identifying the active device function.

    摘要翻译: 一种方法包括接收第一识别信号,其中第一识别信号对应于第一控制。 该方法还包括确定第一控制所对应的活动设备功能,其中当第一设备处于活动状态时,主动设备功能是第一设备的第一功能,并且当主设备功能是第二设备的第二功能时, 第二个设备是活动的。 该方法还包括触发识别有源器件功能的可听信号的发射。

    System and method for caller-controlled music on-hold
    45.
    发明申请
    System and method for caller-controlled music on-hold 审中-公开
    来电控制音乐保持的系统和方法

    公开(公告)号:US20060188087A1

    公开(公告)日:2006-08-24

    申请号:US11062100

    申请日:2005-02-18

    IPC分类号: H04M3/00

    摘要: The present disclosure provides a system and method configured to provide a caller with selectable music options when the caller is on hold. The method establishes a connection between a caller and a receiving system, wherein the receiving system is configured to retrieve one of the plurality of music selections. The caller can select music from a plurality of selections. The system and method can provide a menu driven interaction and utilize voice commands and touchtone input to provide selected music to the caller.

    摘要翻译: 本公开提供了一种系统和方法,其配置为当呼叫者处于保持状态时向呼叫者提供可选择的音乐选项。 该方法建立呼叫者和接收系统之间的连接,其中接收系统被配置为检索多个音乐选择中的一个。 呼叫者可以从多个选择中选择音乐。 该系统和方法可以提供菜单驱动的交互并且利用语音命令和按键输入来向呼叫者提供选定的音乐。

    System and method of managing calls at a call center
    46.
    发明申请
    System and method of managing calls at a call center 失效
    在呼叫中心管理呼叫的系统和方法

    公开(公告)号:US20070116230A1

    公开(公告)日:2007-05-24

    申请号:US11267593

    申请日:2005-11-04

    IPC分类号: H04M3/42 H04M3/00

    摘要: The present disclosure is directed to a system and method to manage calls in a call center. The method includes receiving a call from a caller. The method also includes transmitting an estimated wait time to the caller. The method also includes prompting the caller with a wait option and a receive return call option. The method also includes prompting the caller with a schedule return call option when the caller selects the receive return call option.

    摘要翻译: 本公开涉及一种在呼叫中心中管理呼叫的系统和方法。 该方法包括从呼叫者接收呼叫。 该方法还包括向呼叫者发送估计的等待时间。 该方法还包括通过等待选项和接收返回呼叫选项提示呼叫者。 该方法还包括当呼叫者选择接收返回呼叫选项时,向主叫方提供调度返回呼叫选项。

    One-piece ergonomic keyboard and related methods
    47.
    发明申请
    One-piece ergonomic keyboard and related methods 失效
    一体式人体工程学键盘及相关方法

    公开(公告)号:US20050286961A1

    公开(公告)日:2005-12-29

    申请号:US10878540

    申请日:2004-06-29

    申请人: Philip Kortum

    发明人: Philip Kortum

    IPC分类号: B41J11/62 G06F3/02 H01H13/84

    摘要: A one-piece keyboard includes a compressible body having a plurality of depressible key areas, each associated with a first spring constant, and a wrist support area of the body associated with a second spring constant. By selecting appropriate spring constants, stresses on a user's fingers, hands and wrists may be reduced.

    摘要翻译: 一体式键盘包括具有多个可按压的键区域的可压缩主体,每个键区域与第一弹簧常数相关联,以及与第二弹簧常数相关联的主体的手腕支撑区域。 通过选择适当的弹簧常数,可以减少用户手指,手和手腕上的应力。

    Restoring base configuration on software testing computer
    48.
    发明申请
    Restoring base configuration on software testing computer 失效
    在软件测试计算机上恢复基本配置

    公开(公告)号:US20050033564A1

    公开(公告)日:2005-02-10

    申请号:US10634205

    申请日:2003-08-05

    IPC分类号: G06F9/45

    CPC分类号: G06F11/3688

    摘要: A method of testing computer software. A test computer has a base configuration, which is imaged to a removable hard drive. The base configuration is then stored in data storage of a master computer, as a master configuration image. The software is then tested on the test computer, and after the testing, a portable boot drive is used to acquire the master image and to restore the base configuration to the test computer.

    摘要翻译: 一种测试计算机软件的方法。 测试计算机具有基本配置,其被成像到可移动硬盘驱动器。 然后将基本配置存储在主计算机的数据存储器中,作为主配置映像。 然后在测试计算机上测试该软件,并且在测试之后,使用便携式启动驱动器来获取主映像并将基本配置恢复到测试计算机。

    System and method for on hold caller-controlled activities and entertainment
    49.
    发明申请
    System and method for on hold caller-controlled activities and entertainment 有权
    用于保持来电者控制的活动和娱乐的系统和方法

    公开(公告)号:US20060198505A1

    公开(公告)日:2006-09-07

    申请号:US11071068

    申请日:2005-03-03

    IPC分类号: H04M3/42

    摘要: The present disclosure provides a system and method configured to provide a caller with selectable activities and entertainment when the caller is on-hold. The system and method establishes a connection between a caller and a receiving system, wherein the receiving system is configured to access a plurality of entertainment sources utilizing a selectable link. The receiving system can determine a caller's selection and retrieve the selection from an entertainment provider that stores the selection. The caller can select an entertainment category from a plurality of entertainment categories and select specific audible selections within the categories to be played to the caller. The system and method can provide a menu driven interaction and respond to voice commands and touchtone input to provide the selected entertainment from specific artists, games, and entertainers.

    摘要翻译: 本公开提供了一种系统和方法,其被配置为当呼叫者处于保持状态时向呼叫者提供可选择的活动和娱乐。 系统和方法建立呼叫者和接收系统之间的连接,其中接收系统被配置为利用可选择的链路来访问多个娱乐源。 接收系统可以确定呼叫者的选择并从存储选择的娱乐提供者检索选择。 呼叫者可以从多个娱乐类别中选择一个娱乐类别,并在要播放的类别中选择特定的可听选择。 该系统和方法可以提供菜单驱动的交互并响应语音命令和按键输入,以提供来自特定艺术家,游戏和艺人的所选择的娱乐。

    System and method for providing installation support to a user
    50.
    发明申请
    System and method for providing installation support to a user 有权
    为用户提供安装支持的系统和方法

    公开(公告)号:US20060010345A1

    公开(公告)日:2006-01-12

    申请号:US10887211

    申请日:2004-07-08

    IPC分类号: G06F11/00

    CPC分类号: G06F11/2294 G06F11/0745

    摘要: A system and method are disclosed for providing installation support to a user of a computer system. A method incorporating teachings of the present disclosure may include launching an installation tool in connection with installation of a peripheral driver. The tool may have capabilities that include, for example, capturing an install status at a plurality of predefined points in an install routine. During installation, an error may be detected at one of the predefined points and a diagnostic routine may be launched in response. The method may also include considering an accounting of the captured install states and using this information to help generate an action script crafted to resolve the detected install error.

    摘要翻译: 公开了一种用于向计算机系统的用户提供安装支持的系统和方法。 结合本公开的教导的方法可以包括与安装外围驱动程序相关联地启动安装工具。 该工具可以具有包括例如在安装例程中的多个预定义点处捕获安装状态的能力。 在安装期间,可以在预定点之一处检测到错误,并且响应地启动诊断程序。 该方法还可以包括考虑对所捕获的安装状态的记帐并使用该信息来帮助生成制作以解决检测到的安装错误的动作脚本。