公开(公告)号：US08488775B2

公开(公告)日：2013-07-16

申请号：US12962153

申请日：2010-12-07

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

IPC分类号： H04M3/00

CPC分类号： H04M3/523 ,  H04M3/382 ,  H04M3/42221

摘要： A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.

摘要翻译： 用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将呼叫分发给多个代理的第一代理进行处理。 该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。 该方法还包括将呼叫签名嵌入到记录文件中。

公开(公告)号：US20110075883A1

公开(公告)日：2011-03-31

申请号：US12962153

申请日：2010-12-07

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

IPC分类号： G06K9/00 ,  H04M1/64 ,  G10L21/00

CPC分类号： H04M3/523 ,  H04M3/382 ,  H04M3/42221

摘要： A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.

摘要翻译： 用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将该呼叫分发到多个代理的第一代理进行处理。 该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。 该方法还包括将呼叫签名嵌入到记录文件中。

公开(公告)号：US07848510B2

公开(公告)日：2010-12-07

申请号：US11187423

申请日：2005-07-22

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

IPC分类号： H04M3/02

CPC分类号： H04M3/523 ,  H04M3/382 ,  H04M3/42221

摘要： A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.

摘要翻译： 用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将该呼叫分发到多个代理的第一代理进行处理。 该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。 该方法还包括将呼叫签名嵌入到记录文件中。

公开(公告)号：US06724862B1

公开(公告)日：2004-04-20

申请号：US10047389

申请日：2002-01-15

申请人： Shmuel Shaffer ,  Robert T. Bell

发明人： Shmuel Shaffer ,  Robert T. Bell

IPC分类号： H04M1100

CPC分类号： H04M1/6016 ,  H04M3/42391

摘要： A method and apparatus for customizing a device based on a frequency response for a hearing-impaired user are disclosed. The device receives an identifier associated with a hearing-impaired user and retrieves a frequency filter associated with the hearing-impaired user from a database by providing the identifier. The device applies the frequency filter to audio signals in a call session conducted over a network for presentation to the hearing-impaired user at the device.

摘要翻译： 公开了一种基于听力受损用户的频率响应来定制设备的方法和装置。 设备接收与听力受损用户相关联的标识符，并通过提供标识符从数据库检索与听力受损用户相关联的频率滤波器。 该设备将频率滤波器应用于通过网络进行的呼叫会话中的音频信号，以呈现给设备处的听力受损的用户。

公开(公告)号：US09258724B2

公开(公告)日：2016-02-09

申请号：US14263414

申请日：2014-04-28

申请人： Shmuel Shaffer ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Labhesh Patel

IPC分类号： H04B17/00 ,  H04W24/06 ,  G01C21/20 ,  G01C21/34 ,  H04W64/00

CPC分类号： H04W24/06 ,  G01C21/20 ,  G01C21/3461 ,  H04W24/08 ,  H04W64/006

摘要： A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.

公开(公告)号：US09041797B2

公开(公告)日：2015-05-26

申请号：US11594577

申请日：2006-11-08

申请人： Shmuel Shaffer ,  Kittur V. Nagesh ,  Dean Zanone ,  Shah Talukder

发明人： Shmuel Shaffer ,  Kittur V. Nagesh ,  Dean Zanone ,  Shah Talukder

IPC分类号： H04N7/18 ,  G08B13/196 ,  H04M3/56 ,  H04M11/04 ,  H04N7/15 ,  H04W4/08 ,  H04W4/22 ,  H04W76/00

CPC分类号： G08B13/19608 ,  G08B13/19645 ,  G08B13/19656 ,  H04M3/56 ,  H04M11/04 ,  H04M2215/2093 ,  H04M2242/14 ,  H04N7/157 ,  H04N7/181 ,  H04W4/08 ,  H04W4/90 ,  H04W76/40 ,  H04W76/50

摘要： In one particular embodiment, surveillance information is determined from a surveillance system. The surveillance information provides information on an event being monitored by the surveillance system. It is determined if a virtual talk group should be created for the event. If so, the virtual talk group is created such that a plurality of users in the virtual talk group can communicate with each other in the virtual talk group.

摘要翻译： 在一个特定实施例中，从监视系统确定监视信息。 监视信息提供有关由监视系统监视的事件的信息。 确定是否应为事件创建虚拟通话组。 如果是，则虚拟通话组被创建为使得虚拟对话组中的多个用户可以在虚拟通话组中彼此通信。

公开(公告)号：US09001669B2

公开(公告)日：2015-04-07

申请号：US13043111

申请日：2011-03-08

申请人： Jean-Philippe Vasseur ,  Shmuel Shaffer ,  Sandeep Jay Shetty

发明人： Jean-Philippe Vasseur ,  Shmuel Shaffer ,  Sandeep Jay Shetty

IPC分类号： H04J3/14 ,  H04W40/22 ,  H04L29/08 ,  H04L12/26 ,  H04L12/707 ,  H04L12/753

CPC分类号： H04W40/22 ,  H04L43/0823 ,  H04L43/16 ,  H04L45/24 ,  H04L45/48 ,  H04L67/12 ,  Y04S40/168

摘要： In one embodiment, in response to a trigger condition being detected at a particular location in a primary directed acyclic graph (DAG) in a computer network, a particular node in the primary DAG at the particular location may be determined to act as a remote stitched (RS)-DAG root for an RS-DAG at the particular location. The determined RS-DAG root may then be instructed to initiate the RS-DAG, the instructing indicating one or more properties for the RS-DAG that are based on the trigger condition and that are different from properties of the primary DAG. In another embodiment, a particular node receives instructions to initiate an RS-DAG as its RS-DAG root, initiates the RS-DAG, and relays messages of the RS-DAG with a primary root of the primary DAG.

摘要翻译： 在一个实施例中，响应于在计算机网络中的主要有向非循环图（DAG）中的特定位置处检测到触发条件，特定位置处的主DAG中的特定节点可以被确定为用作远程缝合 （RS）-DAG根在特定位置的RS-DAG。 然后可以指示确定的RS-DAG根以启动RS-DAG，指示基于触发条件指示RS-DAG的一个或多个属性，并且不同于主DAG的属性。 在另一个实施例中，特定节点接收指令以发起RS-DAG作为其RS-DAG根，发起RS-DAG，并用主DAG的主根中继RS-DAG的消息。

公开(公告)号：US08994830B2

公开(公告)日：2015-03-31

申请号：US12188982

申请日：2008-08-08

申请人： Shmuel Shaffer ,  Zeeshan Rahman Khan

发明人： Shmuel Shaffer ,  Zeeshan Rahman Khan

IPC分类号： H04N17/02 ,  H04N21/61 ,  H04N21/2381 ,  H04N21/414 ,  H04N21/45 ,  H04N21/647

CPC分类号： H04N21/6131 ,  H04N21/2381 ,  H04N21/41407 ,  H04N21/4524 ,  H04N21/64707

摘要： A method and apparatus to provide access to video streams associated with communication channels in a communication network are described. The method may comprise monitoring selection of a communication channel by a user of a mobile communication device, identifying at least one video feed associated with the selected channel, and providing access to the mobile communication device to the selected at least one video feed. Providing access may comprise associating the selected video stream with the mobile communication device.

摘要翻译： 描述了提供对与通信网络中的通信信道相关联的视频流的访问的方法和装置。 该方法可以包括监视移动通信设备的用户对通信信道的选择，识别与所选择的信道相关联的至少一个视频馈送，以及向所选择的至少一个视频馈送提供对移动通信设备的访问。 提供访问可以包括将所选择的视频流与移动通信设备相关联。

公开(公告)号：US08938216B2

公开(公告)日：2015-01-20

申请号：US12953607

申请日：2010-11-24

申请人： Shmuel Shaffer ,  Mukul Jain ,  Jochen Weppner ,  Shantanu Sarkar ,  Daniel Shaffer

发明人： Shmuel Shaffer ,  Mukul Jain ,  Jochen Weppner ,  Shantanu Sarkar ,  Daniel Shaffer

IPC分类号： H04M1/725 ,  H04N9/82

CPC分类号： G11B27/11 ,  G11B20/10527 ,  G11B2020/10537 ,  G11B2020/1062 ,  H04N9/8205 ,  H04W4/029

摘要： Playback of multimedia data associated with a recorded conference session is simplified, particularly for a person who participated in the conference session from a mobile device. At a recording server that is in communication with a plurality of endpoints in a conference session, multimedia received from the plurality of endpoints participating in the conference session is recorded. The recording server obtains geographical location information for at least one mobile endpoint participating in the conference session as the at least one mobile endpoint moves. The recording server temporally correlates the geographical location information for the at least one endpoint with recorded multimedia data for the conference session. The recording server stores data tags for the geographical location information for the at least one mobile endpoint in association with the recorded multimedia data for subsequent use in indexing to map data to retrieve a portion of the recorded multimedia data for playback.

摘要翻译： 与记录的会议会话相关联的多媒体数据的回放被简化，特别是对于从移动设备参与会议会话的人来说。 在与会议会话中的多个端点通信的记录服务器中，记录从参与会议会话的多个端点接收到的多媒体。 当至少一个移动终端移动时，记录服务器获得参与会议会话的至少一个移动终端的地理位置信息。 记录服务器将至少一个端点的地理位置信息与会议会话的记录的多媒体数据暂时相关。 记录服务器存储与记录的多媒体数据相关联的用于至少一个移动端点的地理位置信息的数据标签，用于随后用于索引以映射数据以检索记录的多媒体数据的一部分用于回放。

公开(公告)号：US08874159B2

公开(公告)日：2014-10-28

申请号：US11746960

申请日：2007-05-10

申请人： Shmuel Shaffer ,  Kittur V. Nagesh

发明人： Shmuel Shaffer ,  Kittur V. Nagesh

IPC分类号： H04M3/42 ,  H04B7/00 ,  G08B21/00 ,  G01R31/08 ,  G06F11/00 ,  G08C15/00 ,  H04J1/16 ,  H04J3/14 ,  H04L1/00 ,  H04L12/26 ,  G06Q10/00 ,  G06F15/16 ,  G06F3/16 ,  G06F15/177 ,  G06F3/00 ,  G06F9/44 ,  G06F9/46 ,  G06F13/00 ,  G06F17/00 ,  H04L29/06 ,  G06F12/14 ,  G06F12/16 ,  G08B23/00 ,  H04W4/10 ,  H04W76/00 ,  H04L12/24 ,  H04L29/14

CPC分类号： H04W4/10 ,  H04L41/069 ,  H04L41/0893 ,  H04L69/40 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/13109 ,  H04Q2213/13288 ,  H04Q2213/1337 ,  H04Q2213/13389 ,  H04W76/45

摘要： A method for handling dynamic incidents includes initiating a first policy in response to a first incident. The first policy comprises a plurality of actions to be performed in response to the first incident. The method also includes creating at least one virtual talk group comprising a plurality of endpoints of different communication networks communicating using a respective communication protocol. The method further includes monitoring a plurality of events via a plurality of sources. At least one source comprises an endpoint from the plurality of endpoints of the virtual talk group. The method additionally includes detecting a deviation event and storing information indicative of the deviation event.

摘要翻译： 处理动态事件的方法包括响应于第一次事件启动第一策略。 第一策略包括响应于第一事件执行的多个动作。 该方法还包括创建至少一个虚拟通话组，其包括使用各自通信协议进行通信的不同通信网络的多个端点。 该方法还包括经由多个源监视多个事件。 至少一个源包括来自虚拟通话组的多个端点的端点。 该方法还包括检测偏差事件并存储指示偏差事件的信息。