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51.发明申请DIALECT TRANSLATOR FOR A SPEECH APPLICATION ENVIRONMENT EXTENDED FOR INTERACTIVE TEXT EXCHANGES 有权用于交互式文本交换的语音应用程序环境的对角翻译器公开(公告)号：US20120173225A1
公开(公告)日：2012-07-05
申请号：US13414997
申请日：2012-03-08
IPC分类号： G06F17/28
CPC分类号： G10L15/22
摘要： The present solution includes a real-time automated communication method. In the method, a real-time communication session can be established between a text exchange client and a speech application. A translation table can be identified that includes multiple entries, each entry including a text exchange item and a corresponding conversational translation item. A text exchange message can be received that was entered into a text exchange client. Content in the text exchange message that matches a text exchange item in the translation table can be substituted with a corresponding conversational item. The translated text exchange message can be sent as input to a voice server. Output from the voice server can be used by the speech application, which performs an automatic programmatic action based upon the output.
摘要翻译： 本解决方案包括实时自动通信方法。 在该方法中，可以在文本交换客户端和语音应用之间建立实时通信会话。 可以识别包括多个条目的翻译表，每个条目包括文本交换项目和对应的会话翻译项目。 可以接收输入到文本交换客户端的文本交换消息。 与翻译表中的文本交换项匹配的文本交换消息中的内容可以用对应的对话项代替。 翻译的文本交换消息可以作为输入发送到语音服务器。 语音服务器的输出可以由语音应用程序使用，语音应用程序将根据输出执行自动编程操作。
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52.发明授权公开(公告)号：US08189563B2
公开(公告)日：2012-05-29
申请号：US11297542
申请日：2005-12-08
IPC分类号： H04L12/66
CPC分类号： H04M7/1205 , H04L67/14 , H04M3/493 , H04M3/4938 , H04M3/567 , H04M7/0027 , H04M2203/251 , H04M2203/253
摘要： Embodiments of the present invention provide a method, system and computer program product for deploying and delivering composite services in an NGN network. In one embodiment of the invention, a view coordination method for callers in a composite services enablement environment can include establishing for a single session, a first channel of access to a composite service providing a view to a first end point for the first channel of access associated with a first caller in a public switched telephone network (PSTN). The method further can include receiving a network address for second end point associated with a second caller in the PSTN telephonically coupled to the first caller over the PSTN. Responsive to receiving the network address, a second channel of access can be established to the composite service for the single session in order to provide the view to the second end point. Finally, changes of state can be synchronized for the view for each of the channels of access.
摘要翻译： 本发明的实施例提供了一种用于在NGN网络中部署和传送复合服务的方法，系统和计算机程序产品。 在本发明的一个实施例中，用于组合服务使能环境中的呼叫者的视图协调方法可以包括为单个会话建立对组合服务的访问的第一信道，该组合服务提供第一接入信道的第一端点的视图 与公共交换电话网（PSTN）中的第一呼叫者相关联。 该方法还可以包括：接收与通过PSTN电话耦合到第一呼叫者的PSTN中的第二呼叫者相关联的第二终端的网络地址。 响应于接收网络地址，可以为单个会话的组合服务建立第二个访问通道，以便向第二个终点提供视图。 最后，可以为每个访问通道的视图同步状态的更改。
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公开(公告)号：US08150697B2
公开(公告)日：2012-04-03
申请号：US10677891
申请日：2003-09-30
CPC分类号： G10L2015/228
摘要： A method of managing systems in a managed network can include storing configuration information corresponding to at least one managed system and automatically generating a grammar and a speech dialog for each managed system using the configuration information. User speech selecting a managed system can be received over a telephone call. The user speech can be recognized to identify the selected managed system. A grammar and speech dialog for the selected managed system can be loaded. Accordingly, the user can interact with one or more managed systems using the speech dialog. The user speech can be processed using the grammar.
摘要翻译： 管理受管网络中的系统的方法可以包括存储与至少一个被管理系统相对应的配置信息，并且使用配置信息自动生成每个被管理系统的语法和语音对话。 可以通过电话接收用户选择被管理系统的语音。 可以识别用户语音以识别所选择的被管理系统。 可以加载所选托管系统的语法和语音对话框。 因此，用户可以使用语音对话与一个或多个被管理系统进行交互。 可以使用语法来处理用户语音。
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54.发明申请公开(公告)号：US20110270613A1
公开(公告)日：2011-11-03
申请号：US13179098
申请日：2011-07-08
IPC分类号： G10L13/00
CPC分类号： G10L15/22
摘要： The disclosed solution includes a method for dynamically switching modalities based upon inferred conditions in a dialogue session involving a speech application. The method establishes a dialogue session between a user and the speech application. During the dialogue session, the user interacts using an original modality and a second modality. The speech application interacts using a speech modality only. A set of conditions indicative of interaction problems using the original modality can be inferred. Responsive to the inferring step, the original modality can be changed to the second modality. A modality transition to the second modality can be transparent the speech application and can occur without interrupting the dialogue session. The original modality and the second modality can be different modalities; one including a text exchange modality and another including a speech modality.
摘要翻译： 所公开的解决方案包括用于基于涉及语音应用的对话会话中的推断条件来动态地切换模态的方法。 该方法在用户和语音应用之间建立对话会话。 在对话会话期间，用户使用原始模式和第二模式进行交互。 语音应用程序仅使用语音模式进行交互。 可以推断出使用原始模态表示交互问题的一组条件。 响应于推理步骤，原始模态可以改为第二模态。 对第二模态的模态转换可以是语音应用的透明度，并且可以在不中断对话会话的情况下发生。 原来的模式和第二种模式可以是不同的模式; 一个包括文本交换模式，另一个包括语音模式。
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55.发明授权Inferring switching conditions for switching between modalities in a speech application environment extended for interactive text exchanges 有权推动用于在语音应用环境中的模式之间切换的切换条件，用于交互式文本交换公开(公告)号：US08000969B2
公开(公告)日：2011-08-16
申请号：US11613176
申请日：2006-12-19
IPC分类号： G10L21/00
CPC分类号： G10L15/22
摘要： The disclosed solution includes a method for dynamically switching modalities based upon inferred conditions in a dialogue session involving a speech application. The method establishes a dialogue session between a user and the speech application. During the dialogue session, the user interacts using an original modality and a second modality. The speech application interacts using a speech modality only. A set of conditions indicative of interaction problems using the original modality can be inferred. Responsive to the inferring step, the original modality can be changed to the second modality. A modality transition to the second modality can be transparent the speech application and can occur without interrupting the dialogue session. The original modality and the second modality can be different modalities; one including a text exchange modality and another including a speech modality.
摘要翻译： 所公开的解决方案包括用于基于涉及语音应用的对话会话中的推断条件来动态地切换模态的方法。 该方法在用户和语音应用之间建立对话会话。 在对话会话期间，用户使用原始模式和第二模式进行交互。 语音应用程序仅使用语音模式进行交互。 可以推断出使用原始模态表示交互问题的一组条件。 响应于推理步骤，原始模态可以改为第二模态。 对第二模态的模态转换可以是语音应用的透明度，并且可以在不中断对话会话的情况下发生。 原来的模式和第二种模式可以是不同的模式; 一个包括文本交换模式，另一个包括语音模式。
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56.发明授权公开(公告)号：US07921158B2
公开(公告)日：2011-04-05
申请号：US11691642
申请日：2007-03-27
IPC分类号： G06F13/00
CPC分类号： H04L65/4007 , H04L65/1016
摘要： The present invention uses a list management server for specifying conference participants in an IMS environment. More specifically, a conference list can be established for a standard list management server. The conference list can be a group list that is identified with a unique public URI. The group list can include multiple members, where each member can be identified by a member URI. Members can be specific participants associated with a user specific URI and/or can be a group of participants. When the conference is initiated, a new communication session can be instantiated and a conferencing application execute. After session instantiation, participants included in the conference list can join the session.
摘要翻译： 本发明使用列表管理服务器来指定IMS环境中的会议参与者。 更具体地，可以为标准列表管理服务器建立会议列表。 会议列表可以是使用唯一的公共URI标识的组列表。 组列表可以包括多个成员，每个成员可以由成员URI标识。 会员可以是与用户特定URI相关联的特定参与者和/或可以是一组参与者。 会议启动时，可以实例化新的通信会话并执行会议应用程序。 会话实例化后，参加会议的参与者可以加入会议。
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公开(公告)号：US20090214004A1
公开(公告)日：2009-08-27
申请号：US12037786
申请日：2008-02-26
IPC分类号： H04M1/64
CPC分类号： H04M3/5158 , G10L17/00 , H04M3/4936
摘要： A method for tracking the location of an individual can include selecting a first audio clip from a plurality of audio clips, wherein each audio clip comprises a different question for the individual and wherein a correct answer corresponds to each audio clip. The method can further include initiating a telephone call to a telephone of the individual at a desired location and playing the first audio clip for the individual via the telephone call. The method can further include receiving an oral response to the first audio clip from the individual via the telephone call and executing a speech recognition process upon the oral response. The method can further include comparing the oral response to a voice print of the individual and storing a record indicating that the individual is compliant if the oral response matches the correct answer and the oral response matches the voice print.
摘要翻译： 用于跟踪个人位置的方法可以包括从多个音频剪辑中选择第一音频剪辑，其中每个音频剪辑包括针对个体的不同问题，并且其中正确答案对应于每个音频剪辑。 该方法还可以包括在期望的位置发起对个人的电话的电话呼叫，并通过电话呼叫播放个人的第一音频剪辑。 该方法还可以包括经由电话呼叫从个体接收对第一音频剪辑的口头响应，并在口头响应时执行语音识别过程。 该方法还可以包括将口头响应与个体的语音印刷进行比较，并且如果口头响应与正确答案匹配并且口头响应与语音打印匹配，则存储指示个人是否符合的记录。
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公开(公告)号：US07529540B2
公开(公告)日：2009-05-05
申请号：US11288711
申请日：2005-11-29
申请人： Douglas H. Cox , Vijay Dheap , Baiju D. Mandalia
发明人： Douglas H. Cox , Vijay Dheap , Baiju D. Mandalia
CPC分类号： H04M3/4938 , H04M3/42068 , H04M2203/2072 , H04M2203/553
摘要： The present invention includes a method and system for invoking service offerings. The method can include the steps of initiating (320) a push-to-service request, enabling (304) a Voice Recognition Server (VRS), ranking (306) a list of supported service offerings, and presenting the list on a display for identifying at least one service offering that is available as a service to the user. The method and system can include speaking (308) a voice request for selecting at least one service presented on the display, and establishing (310) a communication dialogue with a service provider of the service for connecting the service provider for providing the service to the user.The push-to-service request can be invoked by a user depressing a service button (120) on the first communication unit (100) using a push-action. The VRS (220) can handle the voice request and generate a list of service offerings ranked by priority for presentation on the display. The process can include a control protocol to negotiate at least one device characteristic with at least one service provider.
摘要翻译： 本发明包括用于调用服务提供的方法和系统。 该方法可以包括以下步骤：启动（320）推送服务请求，启用（304）语音识别服务器（VRS），对支持的服务提供的列表进行排名（306），以及在显示器上呈现列表 识别作为服务可用于用户的至少一个服务提供。 所述方法和系统可以包括说出（308）用于选择显示器上呈现的至少一个服务的语音请求，以及建立（310）与所述服务的服务提供商的通信对话，用于将所述服务提供商连接以提供所述服务 用户。 推送服务请求可以由用户使用推动按压第一通信单元（100）上的服务按钮（120）来调用。 VRS（220）可以处理语音请求，并产生按优先级排列的显示服务提供列表。 该过程可以包括用于与至少一个服务提供商协商至少一个设备特征的控制协议。
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59.发明申请SKILLS BASED ROUTING IN A STANDARDS BASED CONTACT CENTER USING A PRESENCE SERVER AND EXPERTISE SPECIFIC WATCHERS 有权基于标准的基于标准的联络中心使用基于技术的路由使用存在的服务器和专业手表公开(公告)号：US20080205628A1
公开(公告)日：2008-08-28
申请号：US11680839
申请日：2007-03-01
IPC分类号： H04M3/00
CPC分类号： H04M3/5233 , H04L65/40 , H04L67/24 , H04M3/42102 , H04M3/42365 , H04M3/42374 , H04M3/51 , H04M3/5191 , H04M7/006 , H04M2203/6009
摘要： The present invention discloses a presence management system for a contact center including a presence server, a data store, and one or more watchers. The presence server can accept, manage, and distribute presence information using Session Initiation Protocol (SIP) based messages in conformance with an open standard, such as an Internet Engineering Task Force (IETF) based standard. The data store can be communicatively linked to the presence server and can be configured to store the presence information. The stored presence information can include presence information for multiple contact center agents, wherein for each agent the stored presence information includes an element for expertise of the associated agent. The watchers can subscribe to the presence information managed by the presence server. Each of the watchers can correspond to a unique expertise. The watcher associated with an expertise can watch presence information for all of the contact center agents having that expertise.
摘要翻译： 本发明公开了一种用于包括存在服务器，数据存储和一个或多个监视器的联络中心的存在管理系统。 存在服务器可以使用基于基于互联网工程任务组（IETF）的标准的开放标准的基于会话发起协议（SIP）的消息来接受，管理和分发呈现信息。 数据存储可以通信地链接到呈现服务器，并且可以被配置为存储在场信息。 存储的存在信息可以包括多个联络中心代理的存在信息，其中对于每个代理，存储的存在信息包括用于相关联代理的专业知识的元素。 观察者可以订阅由呈现服务器管理的呈现信息。 每个观察者可以对应于独特的专业知识。 与专业知识相关的观察者可以观察具有该专长的所有联络中心代理的存在信息。
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60.发明申请STANDARDS BASED AGENT DESKTOP FOR USE WITH AN OPEN CONTACT CENTER SOLUTION 失效基于标准的代理桌面与开放式联系中心解决方案一起使用公开(公告)号：US20080205626A1
公开(公告)日：2008-08-28
申请号：US11684397
申请日：2007-03-09
IPC分类号： H04M3/00
CPC分类号： H04M3/5191
摘要： The present invention discloses a contact center system based upon open standards. The contact center system can include at least one agent node, a portal server, and an application server. An agent node can include a standard HTTP browser that communicates over a standard Internet Protocol network using standard protocols. The portal server can be configured to communicate with an agent node via an agent portal, which can consist of multiple agent portlets to present information. The application server can be configured to execute contact center applications that can collect and distribute information via the agent portlets and transfer calls to agents.
摘要翻译： 本发明公开了一种基于开放标准的联络中心系统。 联络中心系统可以包括至少一个代理节点，门户服务器和应用服务器。 代理节点可以包括使用标准协议通过标准互联网协议网络进行通信的标准HTTP浏览器。 门户服务器可以被配置为经由代理门户与代理节点通信，代理门户可以由多个代理portlet组成以呈现信息。 应用程序服务器可以配置为执行可以通过代理portlet收集和分发信息并将呼叫转移给代理的联络中心应用程序。
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