公开(公告)号：US09948772B2

公开(公告)日：2018-04-17

申请号：US15390659

申请日：2016-12-26

申请人： Larry Miller

发明人： Larry Miller

IPC分类号： H04M1/00 ,  H04M3/42 ,  H04M1/60 ,  H04W88/02

CPC分类号： H04M3/42204 ,  H04L12/1818 ,  H04M1/6041 ,  H04M2201/60 ,  H04M2203/2011 ,  H04M2203/251 ,  H04M2250/74 ,  H04W4/12 ,  H04W88/02

摘要： A land-based or mobile phone and methods are provided for receiving inbound communications as either voice or text, and then based on the user's configuration settings, the inbound communication is provided to the user as it was received or is automatically converted into a format that is desired by the user. The phone also takes voice or text that is input by the user of the phone and converts the user's input to either voice or text based on the configuration settings stored in the user's contact list or otherwise. The outbound communication is configured according to how the intended recipient wants to receive a communication based on the configuration settings stored in the user's contact list or otherwise. The phone includes a controller that determines how the phone will handle and process inbound and outbound communications. The controller includes a speech recognition engine.

公开(公告)号：US09781262B2

公开(公告)日：2017-10-03

申请号：US13565216

申请日：2012-08-02

申请人： Christopher Hardy ,  David E. Reich

发明人： Christopher Hardy ,  David E. Reich

IPC分类号： H04L29/06 ,  G06Q10/10 ,  G06F3/16 ,  G06F17/24 ,  G10L15/30 ,  G10L15/22 ,  G10L13/07 ,  G10L13/08 ,  G10L15/187 ,  H04M3/493 ,  G10L15/20

CPC分类号： H04M3/4938 ,  G10L2015/228 ,  H04M2203/251

摘要： Methods and apparatus for voice-enabling a web application, wherein the web application includes one or more web pages rendered by a web browser on a computer. At least one information source external to the web application is queried to determine whether information describing a set of one or more supported voice interactions for the web application is available, and in response to determining that the information is available, the information is retrieved from the at least one information source. Voice input for the web application is then enabled based on the retrieved information.

公开(公告)号：US09680983B1

公开(公告)日：2017-06-13

申请号：US15184684

申请日：2016-06-16

申请人： Motorola Mobility LLC

发明人： Adrian M. Schuster ,  Rajib Acharya ,  Roger W. Ady ,  Plamen A. Ivanov ,  Mark A. Jasiuk ,  Dusan Macho Cierna ,  Robert Zurek

IPC分类号： H04M1/00 ,  H04M1/725 ,  G06K9/00 ,  G06F3/16 ,  G10L17/22 ,  G01S11/02 ,  H04W88/02

CPC分类号： H04M1/72569 ,  G06F3/017 ,  G06F3/165 ,  G06K9/00302 ,  G10L25/24 ,  G10L25/93 ,  H04M1/605 ,  H04M2203/251 ,  H04M2203/609 ,  H04M2250/12 ,  H04M2250/52 ,  H04M2250/74

摘要： A portable electronic communication device includes a user input receiver, one or more user outputs, and a processor programmed to receive user input from the user input receiver and to determine based on the user input whether the user desires the device to enter a private mode. The device alters communications from the device via the one or more user outputs while in the private mode, and enters the private mode if the user input indicates that the user desires the device to enter the private mode. While in the private mode, the device may alter the manner in which it communicates to the user.

公开(公告)号：US20170094066A1

公开(公告)日：2017-03-30

申请号：US15373387

申请日：2016-12-08

申请人： Somos, Inc.

发明人： Sriram Sharma ,  William Carter ,  Michael Kimmel

IPC分类号： H04M15/00 ,  H04M3/493 ,  H04M3/523

CPC分类号： H04M15/83 ,  H04M3/493 ,  H04M3/5232 ,  H04M15/59 ,  H04M2201/40 ,  H04M2203/251 ,  H04M2203/258

摘要： Methods and systems are provided for the management, routing and reporting of toll-free telecommunications calls and data. Methods and systems are provided for pre-populating a call routing template based on natural language inputs and populating telecommunications routing codes at nodes of a call routing decision tree to generate a call routing template that may be identified and presented to a user interface based at least in part on a natural language input.

公开(公告)号：US08687793B2

公开(公告)日：2014-04-01

申请号：US13826149

申请日：2013-03-14

申请人： Convergys Customer Management Delaware LLC

发明人： Vasudeva Akula ,  Sunil Issar

IPC分类号： H04M3/00

CPC分类号： H04M3/4936 ,  H04M3/493 ,  H04M2203/251

摘要： The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.

摘要翻译： 界面的自动选择可以导致实体之间的交互的优化。 接口的这种选择可以在交互式语音响应系统的上下文中具体应用，并且可以基于包括呼叫者对系统的使用的因素来允许呈现给呼叫者的接口被优化。

公开(公告)号：US20130287183A1

公开(公告)日：2013-10-31

申请号：US13457843

申请日：2012-04-27

申请人： Dahai Ren

发明人： Dahai Ren

IPC分类号： H04M1/24

CPC分类号： H04M3/2263 ,  H04M3/5315 ,  H04M2203/251

摘要： A method includes identifying a peak interval traffic intensity for visual voicemail (VVM) services in a network. The method includes identifying a. plurality of user devices available for implementing scalability testing. A number of requests for VVM services during a prospective time for scalability testing in the network is also identified. The method includes determining a number of additional requests for VVM services from the plurality of user devices that approximates the peak interval traffic intensity during the prospective time for scalability testing in the network. The method also includes determining instructions for at least one of the plurality of user devices to provide the determined number of additional requests. The determined instructions are sent to the at least one of the plurality of user devices.

摘要翻译： 一种方法包括识别网络中可视语音邮件（VVM）服务的峰值间隔业务强度。 该方法包括识别a。 可用于实现可扩展性测试的多个用户设备。 还确定了在网络中的可伸缩性测试的预期时间期间对VVM服务的一些请求。 该方法包括从在多个用户设备中为在网络中进行可扩展性测试的预期时间中近似峰值间隔业务强度的多个附加请求确定多个VVM服务。 该方法还包括确定多个用户设备中的至少一个的指令以提供所确定的附加请求数量。 所确定的指令被发送到多个用户设备中的至少一个。

公开(公告)号：US08422658B1

公开(公告)日：2013-04-16

申请号：US13314896

申请日：2011-12-08

申请人： Vasudeva Rao Akula ,  Sunil Issar

发明人： Vasudeva Rao Akula ,  Sunil Issar

IPC分类号： H04M3/00

CPC分类号： H04M3/4936 ,  H04M3/493 ,  H04M2203/251

摘要： The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.

摘要翻译： 界面的自动选择可以导致实体之间的交互的优化。 接口的这种选择可以在交互式语音响应系统的上下文中具体应用，并且可以基于包括呼叫者对系统的使用的因素来允许呈现给呼叫者的接口被优化。

公开(公告)号：US08416767B2

公开(公告)日：2013-04-09

申请号：US12498247

申请日：2009-07-06

申请人： Winston Wang ,  Robert Buck

发明人： Winston Wang ,  Robert Buck

IPC分类号： H04L12/66

CPC分类号： H04M7/0048 ,  H04L65/1083 ,  H04M1/72547 ,  H04M1/72583 ,  H04M2203/251 ,  H04M2203/654 ,  H04M2250/66 ,  H04W36/14 ,  H04W76/15

摘要： Techniques for switching between communication modes on a telecommunications device are described. A telecommunications device creates a logical communication session between itself and another device. The logical communication session accommodates multiple communication modes and multiple communication protocols. The techniques described in this disclosure provide for ways to transition a communication from one communication mode to another communication mode with minimal user input and minimal connection delay.

摘要翻译： 描述用于在电信设备上的通信模式之间切换的技术。 电信设备在其与另一设备之间创建逻辑通信会话。 逻辑通信会话适应多种通信模式和多种通信协议。 本公开中描述的技术提供了用于以最小的用户输入和最小连接延迟将通信从一种通信模式转换到另一通信模式的方法。

公开(公告)号：US08150698B2

公开(公告)日：2012-04-03

申请号：US11678920

申请日：2007-02-26

申请人： Soonthorn Ativanichayaphong ,  Charles W. Cross, Jr. ,  Gerald M. McCobb

发明人： Soonthorn Ativanichayaphong ,  Charles W. Cross, Jr. ,  Gerald M. McCobb

IPC分类号： G10L21/00

CPC分类号： H04M3/4938 ,  H04M1/72561 ,  H04M2203/251 ,  H04M2207/40 ,  H04M2250/74

摘要： Methods, apparatus, and computer program products are described for invoking tapered prompts in a multimodal application implemented with a multimodal browser and a multimodal application operating on a multimodal device supporting multiple modes of user interaction with the multimodal application, the modes of user interaction including a voice mode and one or more non-voice modes. Embodiments include identifying, by a multimodal browser, a prompt element in a multimodal application; identifying, by the multimodal browser, one or more attributes associated with the prompt element; and playing a speech prompt according to the one or more attributes associated with the prompt element.

摘要翻译： 描述了用于在多模式浏览器和多模式应用程序实现的多模式应用程序中调用渐变提示的方法，装置和计算机程序产品，该多模式应用程序在多模式设备上运行，该多模式应用程序支持与多模式应用程序的多种用户交互模式，用户交互模式包括 语音模式和一个或多个非语音模式。 实施例包括通过多模式浏览器识别多模式应用中的提示元素; 通过多模式浏览器识别与提示元素相关联的一个或多个属性; 以及根据与所述提示元素相关联的一个或多个属性播放语音提示。

公开(公告)号：US08077840B2

公开(公告)日：2011-12-13

申请号：US11960103

申请日：2007-12-19

申请人： Xiaofeng Gao ,  David Scott ,  Sam Zellner

发明人： Xiaofeng Gao ,  David Scott ,  Sam Zellner

IPC分类号： H04M11/06 ,  G06F3/00

CPC分类号： G06F3/167 ,  G06F3/016 ,  G06F3/0482 ,  G06F3/16 ,  G06F2203/014 ,  H04M3/493 ,  H04M7/0027 ,  H04M7/128 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/251 ,  H04M2203/253

摘要： One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user over a network connection. Information provided in the voice menus corresponds to information provided in the menus in the graphical format and is responsive to commands received by the graphical user interface system from the user. Other systems and methods are also provided.

摘要翻译： 用于web集成交互式语音响应的代表性系统的一个实施例包括交互式语音响应系统，其适于通过电话向用户提供多个语音菜单，以及图形用户界面系统，其适于以图形格式提供多个菜单 用户通过网络连接。 在语音菜单中提供的信息对应于菜单中以图形格式提供的信息，并响应于图形用户界面系统从用户接收到的命令。 还提供了其他系统和方法。