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1.发明申请公开(公告)号：US20120271643A1
公开(公告)日：2012-10-25
申请号：US13543198
申请日：2012-07-06
IPC分类号： G10L21/00
CPC分类号： G10L15/22
摘要： The disclosed solution includes a method for dynamically switching modalities based upon inferred conditions in a dialogue session involving a speech application. The method establishes a dialogue session between a user and the speech application. During the dialogue session, the user interacts using an original modality and a second modality. The speech application interacts using a speech modality only. A set of conditions indicative of interaction problems using the original modality can be inferred. Responsive to the inferring step, the original modality can be changed to the second modality. A modality transition to the second modality can be transparent the speech application and can occur without interrupting the dialogue session. The original modality and the second modality can be different modalities; one including a text exchange modality and another including a speech modality.
摘要翻译： 所公开的解决方案包括用于基于涉及语音应用的对话会话中的推断条件来动态地切换模态的方法。 该方法在用户和语音应用之间建立对话会话。 在对话会话期间，用户使用原始模式和第二模式进行交互。 语音应用程序仅使用语音模式进行交互。 可以推断出使用原始模态表示交互问题的一组条件。 响应于推理步骤，原始模态可以改为第二模态。 对第二模态的模态转换可以是语音应用的透明度，并且可以在不中断对话会话的情况下发生。 原来的模式和第二种模式可以是不同的模式; 一个包括文本交换模式，另一个包括语音模式。
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2.发明授权Dialect translator for a speech application environment extended for interactive text exchanges 有权用于语音应用环境的方言翻译器用于交互式文本交换公开(公告)号：US08204182B2
公开(公告)日：2012-06-19
申请号：US11613179
申请日：2006-12-19
IPC分类号： H04M11/00
CPC分类号： G10L15/22
摘要： The present solution includes a real-time automated communication method. In the method, a real-time communication session can be established between a text exchange client and a speech application. A translation table can be identified that includes multiple entries, each entry including a text exchange item and a corresponding conversational translation item. A text exchange message can be received that was entered into a text exchange client. Content in the text exchange message that matches a text exchange item in the translation table can be substituted with a corresponding conversational item. The translated text exchange message can be sent as input to a voice server. Output from the voice server can be used by the speech application, which performs an automatic programmatic action based upon the output.
摘要翻译： 本解决方案包括实时自动通信方法。 在该方法中，可以在文本交换客户端和语音应用之间建立实时通信会话。 可以识别包括多个条目的翻译表，每个条目包括文本交换项目和对应的会话翻译项目。 可以接收输入到文本交换客户端的文本交换消息。 与翻译表中的文本交换项匹配的文本交换消息中的内容可以用对应的对话项代替。 翻译的文本交换消息可以作为输入发送到语音服务器。 语音服务器的输出可以由语音应用程序使用，语音应用程序将根据输出执行自动编程操作。
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3.发明授权公开(公告)号：US08139730B2
公开(公告)日：2012-03-20
申请号：US11247508
申请日：2005-10-11
申请人： William V. Da Palma , Brett J. Gavagni , Baiju D. Mandalia , Brien H. Muschette , Wendi L. Nusbickel
发明人： William V. Da Palma , Brett J. Gavagni , Baiju D. Mandalia , Brien H. Muschette , Wendi L. Nusbickel
IPC分类号： H04M11/00
CPC分类号： H04L29/06027 , H04L65/1006 , H04L65/4007 , H04M3/4938
摘要： A method for providing Interactive Voice Response functionality within a multi-tiered telephony environment can identify an enterprise archive file that contains an Interactive Voice Response (IVR) application. The enterprise archive file can contain multiple interpreters for different markup languages. The enterprise archive file can also include a servlet that maps the interpreters to telephony sessions. The enterprise archive file can be deployed within a J2EE compliant application server having a SIP interface. The deployed IVR application can be utilized to provide IVR functions for SIP based telephony sessions.
摘要翻译： 在多层电话环境中提供交互式语音应答功能的方法可以识别包含交互式语音响应（IVR）应用的企业归档文件。 企业归档文件可以包含多个不同标记语言的口译员。 企业归档文件还可以包括将解释器映射到电话会话的servlet。 可以在具有SIP接口的J2EE兼容应用服务器中部署企业归档文件。 部署的IVR应用可以用于为基于SIP的电话会话提供IVR功能。
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4.发明授权公开(公告)号：US07809838B2
公开(公告)日：2010-10-05
申请号：US11297211
申请日：2005-12-08
IPC分类号： G06F15/16
CPC分类号： H04L65/4038 , H04L65/1016 , H04L69/14
摘要： Embodiments of the present invention provide a method, system and computer program product for deploying and delivering composite services in an NGN network. A collision detection and resolution method for updating a model in a composite services enablement environment can include establishing for a single session having a corresponding model, multiple channels of communication for different corresponding channels of access to a service. The method further can include synchronizing updates to the model by individual ones of the channels of access to the services for each of the channels of access to the services. The method yet further can include detecting collisions in synchronizing the updates to the model. Finally, the method can include rejecting the updates to the model when collisions are detected.
摘要翻译： 本发明的实施例提供了一种用于在NGN网络中部署和传送复合服务的方法，系统和计算机程序产品。 用于更新复合服务启用环境中的模型的冲突检测和解决方法可以包括为具有相应模型的单个会话建立用于不同对应的访问服务通道的多个通信。 该方法还可以包括通过访问服务的每个信道的对服务的各个信道的个体信道来同步到模型的更新。 该方法还可以包括在将更新同步到模型时检测冲突。 最后，该方法可以包括在检测到冲突时拒绝对模型的更新。
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公开(公告)号：US20090106028A1
公开(公告)日：2009-04-23
申请号：US11874230
申请日：2007-10-18
IPC分类号： G10L21/00
CPC分类号： G10L15/065 , G10L15/02 , G10L15/06 , G10L15/20 , G10L15/30 , G10L17/04 , G10L17/26 , G10L2015/228
摘要： A method for execution on a server for serving presence information, the method for providing dynamically loaded speech recognition parameters to a speech recognition engine, can be provided. The method can include storing at least one rule for selecting speech recognition parameters, wherein a rule comprises an if-portion including criteria and a then-portion specifying speech recognition parameters that must be used when the criteria is met. The method can further include receiving notice that a speech recognition session has been initiated between a user and the speech recognition engine. The method can further include selecting a first set of speech recognition parameters responsive to executing the at least one rule and providing to the speech recognition engine the first set of speech recognition parameters for performing speech recognition of the user.
摘要翻译： 可以提供一种用于在服务器上执行服务呈现信息的方法，用于向语音识别引擎提供动态加载的语音识别参数的方法。 该方法可以包括存储用于选择语音识别参数的至少一个规则，其中规则包括包含条件的if部分和当满足标准时必须使用的当时部分指定语音识别参数。 该方法还可以包括接收在用户和语音识别引擎之间已经发起语音识别会话的通知。 该方法还可以包括响应于执行至少一个规则选择第一组语音识别参数，并向语音识别引擎提供用于执行用户的语音识别的第一组语音识别参数。
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公开(公告)号：US20080152121A1
公开(公告)日：2008-06-26
申请号：US11684333
申请日：2007-03-09
IPC分类号： H04M3/00
CPC分类号： H04M3/51 , H04M2203/357
摘要： The present solution can include a method for using dialog contracts for contact center interactions. The method can include a step of determining a context that applies to a caller who is communicating with a contact center. A dialog contract can be identified that corresponds to the determined context. The dialog contract can specify requirements for a real-time contact center session. The contact center can transfer the caller to a contact center agent. The real-time communication session can be conducted. A software program, referred to as an agent monitor, can analyze input of the caller and the contact center agent during the communication session and can automatically update a session file as requirements of the dialog contract are satisfied. The session file can be used as a quality measurement of the communication session.
摘要翻译： 本解决方案可以包括使用对话契约进行联络中心交互的方法。 该方法可以包括确定适用于与联络中心通信的呼叫者的上下文的步骤。 可以识别对应于确定的上下文的对话契约。 对话合同可以指定实时联络中心会话的要求。 联络中心可以将呼叫者转接到联络中心代理。 可以进行实时通信会话。 称为代理监视器的软件程序可以在通信会话期间分析呼叫者和联络中心代理的输入，并且可以根据对话契约的要求来自动更新会话文件。 会话文件可以用作通信会话的质量测量。
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7.发明申请USING AN AUTOMATED SPEECH APPLICATION ENVIRONMENT TO AUTOMATICALLY PROVIDE TEXT EXCHANGE SERVICES 有权使用自动语音应用程序环境自动提供文本交换服务公开(公告)号：US20080147395A1
公开(公告)日：2008-06-19
申请号：US11612996
申请日：2006-12-19
CPC分类号： H04L51/04 , H04L51/066 , H04M3/4938 , H04M2201/40 , H04M2201/60
摘要： The present solution includes an automated response method. The method can receive user interactions entered through a real-time text exchange interface. These user interactions with the speech application can be dynamically and automatically converted as necessary into a format consumable by a voice server. A text input API of a voice server can be used to allow the voice server to directly accept text input. Further, automated interactions can be received from the voice server, which are dynamically and automatically converted into a format accepted by the text exchange interface. The text exchange interface can be an off-the-shelf unmodified interface. The speech application can be a VoiceXML based application that lacks an inherent text exchange capability.
摘要翻译： 本解决方案包括自动响应方法。 该方法可以接收通过实时文本交换界面输入的用户交互。 这些与语音应用的用户交互可以根据需要被动态地和自动地转换成语音服务器可消费的格式。 可以使用语音服务器的文本输入API来允许语音服务器直接接受文本输入。 此外，可以从语音服务器接收自动化交互，语音服务器被动态地且自动地转换成文本交换界面所接受的格式。 文本交换界面可以是现成的未修改的界面。 语音应用程序可以是缺少固有文本交换功能的基于VoiceXML的应用程序。
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公开(公告)号：US07054421B2
公开(公告)日：2006-05-30
申请号：US10160517
申请日：2002-05-31
IPC分类号： H04M11/00
CPC分类号： H04M3/4936 , H04M2201/40 , H04M2201/60
摘要： A method of enabling a legacy interactive voice response unit to accept multiple forms of user input can include associating dual tone multi-frequency selectable options of the legacy interactive voice response unit with non-dual tone multi-frequency user inputs. A non-dual tone multi-frequency user input can be received and processed to determine at least one dual tone multi-frequency selectable option that is associated with the received user input. Dual tone multi-frequency signals can be generated for selecting the at least one dual-tone multi-frequency selectable option associated with the user input. The dual tone multi-frequency signals can be provided to the legacy interactive voice response unit.
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9.发明授权公开(公告)号：US06977740B1
公开(公告)日：2005-12-20
申请号：US09538431
申请日：2000-03-29
申请人： Baiju D. Mandalia
发明人： Baiju D. Mandalia
CPC分类号： H04L12/66
摘要： A business method for centrally managing documents in a client server system. The business method is operable in a client-server system with a database, a voice response system and a fax reception system to a telecommunications network. A user through the voice response system, provides a login request over the telecommunications network using a fax machine with a telephone. The system checks to determine if the user has an account and if the user does not have an account setting up an account with the user over the telecommunications network. Next, the user via the voice response system provides a category to be associate with a document to be faxed from the user. The user faxes a document to be stored in the database that is associated with a category under an account for the user. To retrieve a document previously faxed for storage, the information relating to the document is searchable and the document can be faxed back to the user fax machine. In an alternate embodiment, a computer readable medium and system is disclosed that corresponds to the method above.
摘要翻译： 一种用于在客户端服务器系统中集中管理文档的业务方法。 业务方法在具有数据库，语音响应系统和传真接收系统的客户端 - 服务器系统中可操作到电信网络。 通过语音应答系统的用户通过使用具有电话的传真机在电信网络上提供登录请求。 系统检查以确定用户是否具有帐户，以及用户是否没有帐户通过电信网络与用户建立帐户。 接下来，经由语音响应系统的用户提供与要从用户传真的文档相关联的类别。 用户将要存储在与用户帐户下的类别相关联的数据库中的文档传真。 要检索以前传真用于存储的文档，可以搜索与文档相关的信息，并将文档传真回用户传真机。 在替代实施例中，公开了对应于上述方法的计算机可读介质和系统。
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10.发明授权Speaker verification for authorizing updates to user subscription service received by internet service provider (ISP) using an intelligent peripheral (IP) in an advanced intelligent network (AIN) 失效由互联网服务提供商（ISP）使用智能外设（IP）在高级智能网络（AIN）中接收到的用户订阅服务的更新的扬声器验证公开(公告)号：US06337899B1
公开(公告)日：2002-01-08
申请号：US09052730
申请日：1998-03-31
IPC分类号： H04M164
CPC分类号： H04Q3/0029 , Y10S379/90 , Y10S379/907
摘要： A method for controlling subscription services delivered to a user by an Internet Service Provider (ISP) coupled to an Automated Intelligent Network (AIN) telephone system with at least one central office switching system. An intelligent peripheral subsystem is connected to the central office switching system, via a call connection channel. The intelligent peripheral subsystem providing at least one auxiliary call processing capability via the call connection channel and provides a telephony speaker authentication method for selectively authorizing updates to user subscription services types provided by the ISP, wherein each of the subscription services types include one or more service options. The method for controlling subscription services including: a) prompting for a voice response; b) authenticating a user's voice response pattern by performing a speaker-dependent cepstrum matching algorithm with previously stored samples of the user's voice response, and if the user's voice response pattern is positively authenticated with previously stored samples, then performing the steps of: c) presenting a menu of user subscription types, each with available AIN service options; and d) responding to a user selection of at least one user subscription types, each with service option, by activating a service option selected by the user, wherein the service option is governed by said ISP by regulating one or more Uniform Resource Locator (URL) addresses received by a user subscriber device from said ISP over a telecommunication line.
摘要翻译： 一种用于利用至少一个中心局交换系统来控制由耦合到自动智能网（AIN）电话系统的因特网服务提供商（ISP）递送给用户的订阅服务的方法。 智能外设子系统通过呼叫连接通道连接到中心局交换系统。 所述智能外设子系统经由呼叫连接信道提供至少一个辅助呼叫处理能力，并提供电话扬声器认证方法，用于选择性地授权由ISP提供的用户订阅服务类型的更新，其中每个订阅服务类型包括一个或多个服务 选项。 用于控制订阅服务的方法包括：a）提示语音响应; b）通过执行与先前存储的用户语音响应的采样的说话者相关的倒谱匹配算法来认证用户的语音响应模式，并且如果用户的语音响应模式与先前存储的样本进行了正确认证，则执行以下步骤：c） 呈现用户订阅类型的菜单，每个都有可用的AIN服务选项; 以及d）通过激活由用户选择的服务选项来响应用户选择至少一个具有服务选项的用户订阅类型，其中所述服务选项由所述ISP管理，通过调节一个或多个统一资源定位符（URL ）地址由用户订户设备从所述ISP通过电信线路接收。
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