公开(公告)号：US20190043484A1

公开(公告)日：2019-02-07

申请号：US16155813

申请日：2018-10-09

Applicant: Interactions LLC

Inventor： Yoryos Yeracaris ,  Larissa Lapshina ,  Alwin B Carus

IPC: G10L15/06 ,  H04M3/493 ,  G10L15/18 ,  H04M3/51

Abstract: An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced recognition and expert systems. The system utilizes human “intent analysts” for purposes of interpreting customer input. Automated recognition subsystems are trained by coupling customer input with IA-selected intent corresponding to the input, using model-updating subsystems to develop the training information for the automated recognition subsystems.

公开(公告)号：US10122712B2

公开(公告)日：2018-11-06

申请号：US15439801

申请日：2017-02-22

Applicant: Interactions LLC

Inventor： Brian M. Novack ,  Daniel Larry Madsen ,  Timothy R. Thompson

IPC: H04L29/06 ,  H04W12/06 ,  H04W12/08 ,  H04M7/00 ,  G06Q20/40 ,  G06F21/32 ,  H04M3/38 ,  H04W12/02

Abstract: A request from a party is received by a receiver from a remote system. The request from the party is received when the party attempts to obtain a service using the remote system. A selective determination is made to request, over a network, authentication of the party by a remote biometric system. A request is sent to the remote system for the party to provide a biometric sample responsive to determining to request authentication of the party. The service is provided contingent upon authentication of the party by the remote biometric system.

公开(公告)号：US20170309276A1

公开(公告)日：2017-10-26

申请号：US15648385

申请日：2017-07-12

Applicant: Interactions LLC

Inventor： Yoryos Yeracaris ,  Alwin B. Carus ,  Larissa Lapshina

IPC: G10L17/10 ,  G10L15/32 ,  G10L15/30 ,  G10L15/28 ,  G10L15/22 ,  G10L25/39 ,  G10L15/197

CPC classification number: G10L17/10 ,  G10L15/197 ,  G10L15/22 ,  G10L15/285 ,  G10L15/30 ,  G10L15/32 ,  G10L25/39

Abstract: An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs.

公开(公告)号：US20170301346A1

公开(公告)日：2017-10-19

申请号：US15131833

申请日：2016-04-18

Applicant: Interactions LLC

Inventor： Ethan Selfridge ,  Michael Johnston

IPC: G10L15/197 ,  G10L15/02 ,  G10L15/06

CPC classification number: G10L15/197 ,  G10L15/02 ,  G10L15/063 ,  G10L2015/0631

Abstract: A speech interpretation module interprets the audio of user utterances as sequences of words. To do so, the speech interpretation module parameterizes a literal corpus of expressions by identifying portions of the expressions that correspond to known concepts, and generates a parameterized statistical model from the resulting parameterized corpus. When speech is received the speech interpretation module uses a hierarchical speech recognition decoder that uses both the parameterized statistical model and language sub-models that specify how to recognize a sequence of words. The separation of the language sub-models from the statistical model beneficially reduces the size of the literal corpus needed for training, reduces the size of the resulting model, provides more fine-grained interpretation of concepts, and improves computational efficiency by allowing run-time incorporation of the language sub-models.

公开(公告)号：US20170300487A1

公开(公告)日：2017-10-19

申请号：US15638047

申请日：2017-06-29

Applicant: Interactions LLC

Inventor： Michael J. Johnston ,  Srinivas Bangalore ,  Junlan Feng ,  Taniya Mishra

IPC: G06F17/30 ,  G10L15/22

CPC classification number: G06F16/433 ,  G06F16/90332 ,  G06F16/90335 ,  G10L15/22 ,  G10L2015/227

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating responses to a user speech query in voice-enabled search based on metadata that include demographic features of the speaker. A system practicing the method recognizes received speech from a speaker to generate recognized speech, identifies metadata about the speaker from the received speech, and feeds the recognized speech and the metadata to a question-answering engine. Identifying the metadata about the speaker is based on voice characteristics of the received speech. The demographic features can include age, gender, socio-economic group, nationality, and/or region. The metadata identified about the speaker from the received speech can be combined with or override self-reported speaker demographic information.

公开(公告)号：US09741347B2

公开(公告)日：2017-08-22

申请号：US14958833

申请日：2015-12-03

Applicant: Interactions LLC

Inventor： Yoryos Yeracaris ,  Alwin B Carus ,  Larissa Lapshina

IPC: G10L17/10 ,  G10L15/22 ,  G10L15/30 ,  G10L15/32 ,  G10L15/197 ,  G10L15/28 ,  G10L25/39

CPC classification number: G10L17/10 ,  G10L15/197 ,  G10L15/22 ,  G10L15/285 ,  G10L15/30 ,  G10L15/32 ,  G10L25/39

Abstract: An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs. In some embodiments, the ASR proxy dynamically selects one or more recognizers based at least in part on the identified grammar and the time length of the utterance.

公开(公告)号：US09350862B2

公开(公告)日：2016-05-24

申请号：US14796351

申请日：2015-07-10

Applicant: Interactions LLC

Inventor： Robert R. Bushey ,  Benjamin Anthony Knott ,  John Mills Martin ,  Sarah Korth

IPC: H04M1/64 ,  H04M3/51 ,  G10L15/00

CPC classification number: H04M3/5166 ,  G10L15/00 ,  H04M2201/40 ,  H04M2203/2011

Abstract: Systems and methods for processing audio are provided. The system may include a processor to convert an audio input received via a call to text. The processor may perform a comparison between a portion of the text to one or more phrases included in a table. The processor may also make a selection of at least one of a first object or a first action based on the comparison. The processor may further route the call based on the at least one of the first object or the first action.

公开(公告)号：US20160086606A1

公开(公告)日：2016-03-24

申请号：US14958833

申请日：2015-12-03

Applicant: Interactions LLC

Inventor： Yoryos Yeracaris ,  Alwin B. Carus ,  Larissa Lapshina

IPC: G10L17/10 ,  G10L25/39 ,  G10L15/28 ,  G10L15/197 ,  G10L15/30

CPC classification number: G10L17/10 ,  G10L15/197 ,  G10L15/22 ,  G10L15/285 ,  G10L15/30 ,  G10L15/32 ,  G10L25/39

Abstract: An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs.

Abstract translation: 交互式响应系统将HSR子系统与ASR子系统相结合，以便于语音用户界面的整体能力。 该系统允许不完美的ASR子系统，以缓解HSR子系统的负担。 ASR代理用于实现IVR系统，代理根据诸如ASR的置信阈值和HSR的人力资源的可用性等因素，动态地确定ASR和HSR子系统对任何特定话语进行识别的程度。

公开(公告)号：US09245525B2

公开(公告)日：2016-01-26

申请号：US13936440

申请日：2013-07-08

Applicant: Interactions LLC

Inventor： Yoryos Yeracaris ,  Alwin B Carus ,  Larissa Lapshina

IPC: G10L15/32 ,  G10L15/22 ,  G10L15/30

CPC classification number: G10L17/10 ,  G10L15/197 ,  G10L15/22 ,  G10L15/285 ,  G10L15/30 ,  G10L15/32 ,  G10L25/39

Abstract: An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs.

Abstract translation: 交互响应系统将HSR子系统与ASR子系统相结合，以便于语音用户界面的整体能力。 该系统允许不完美的ASR子系统，以缓解HSR子系统的负担。 ASR代理用于实现IVR系统，代理根据诸如ASR的置信阈值和HSR的人力资源的可用性等因素，动态地确定ASR和HSR子系统对任何特定话语进行识别的程度。

公开(公告)号：US20150334112A1

公开(公告)日：2015-11-19

申请号：US14805334

申请日：2015-07-21

Applicant: INTERACTIONS LLC

Inventor： Brian M. Novack ,  Daniel Larry Madsen ,  Timothy R. Thompson

IPC: H04L29/06 ,  G06Q20/40 ,  H04M7/00

CPC classification number: H04L63/0861 ,  G06F21/32 ,  G06Q20/40145 ,  H04M3/38 ,  H04M7/006 ,  H04M7/0078 ,  H04M2201/41 ,  H04M2203/6045 ,  H04W12/02 ,  H04W12/06 ,  H04W12/08

Abstract: A request from a party is received by a receiver from a remote system. The request from the party is received when the party attempts to obtain a service using the remote system. A selective determination is made to request, over a network, authentication of the party by a remote biometric system. A request is sent to the remote system for the party to provide a biometric sample responsive to determining to request authentication of the party. The service is provided contingent upon authentication of the party by the remote biometric system.

Abstract translation: 来自远程系统的接收者接收到来自一方的请求。 当方尝试使用远程系统获取服务时，收到该方的请求。 选择性地确定通过远程生物测定系统通过网络请求该方的认证。 向远程系统发送请求，以便该方响应于确定请求对方的认证来提供生物特征样本。 该服务是根据远程生物识别系统对该方的认证而提供的。