Method and system for providing customer service information
    51.
    发明授权
    Method and system for providing customer service information 有权
    提供客户服务信息的方法和系统

    公开(公告)号:US08689056B2

    公开(公告)日:2014-04-01

    申请号:US11263147

    申请日:2005-10-31

    IPC分类号: G06F11/00

    CPC分类号: G06Q30/02

    摘要: A method and system for providing customer service information provide a central database containing software modules for tasks and services and configurations for the modules. Information is received specifying a procedure to be carried out. Software modules relating to tasks forming part of the procedure are invoked, and the information indicative of appropriate configurations for the specified procedure is passed to the software modules. The software modules access the configurations, and instantiate operational tasks applying the configurations. The operational tasks are consolidated into an operational procedure, and the operational procedure is provided to an operative.

    摘要翻译: 用于提供客户服务信息的方法和系统提供包含用于模块的任务和服务和配置的软件模块的中央数据库。 收到指定要执行的程序的信息。 调用与形成过程一部分的任务有关的软件模块,并将指定过程的适当配置的信息传递给软件模块。 软件模块访问配置,并实例化应用配置的操作任务。 操作任务被合并为一个操作程序,操作程序提供给一个操作员。

    Providing audio signals using a network back-channel
    53.
    发明授权
    Providing audio signals using a network back-channel 失效
    使用网络后台提供音频信号

    公开(公告)号:US08656432B2

    公开(公告)日:2014-02-18

    申请号:US12464652

    申请日:2009-05-12

    IPC分类号: H04N7/10 G06F3/00 H04N7/173

    摘要: A method for providing audio portions of broadcast television signals is disclosed. A television signal is buffered by a multimedia client. In response to a user request, audio data may be obtained from a service provider and sent back to the multimedia client using a network back-channel. The obtained audio data may be synchronized with a video portion of the television signal and output to an audio device, while the television signal is output to a display device.

    摘要翻译: 公开了一种用于提供广播电视信号的音频部分的方法。 电视信号由多媒体客户端缓存。 响应于用户请求,可以从服务提供商获得音频数据,并使用网络后向信道发送回多媒体客户端。 获得的音频数据可以与电视信号的视频部分同步并输出到音频设备,而电视信号被输出到显示设备。

    System and method for device security with a plurality of authentication modes
    54.
    发明授权
    System and method for device security with a plurality of authentication modes 有权
    具有多种认证方式的设备安全的系统和方法

    公开(公告)号:US08595804B2

    公开(公告)日:2013-11-26

    申请号:US12265900

    申请日:2008-11-06

    IPC分类号: G06F7/04 G06F21/00

    摘要: A security processing element stores authentication data corresponding to a plurality of possible authentication modes. At a time of activation, the security processing element randomly selects one of the authentication modes for presentation to the user. The user must successfully enter data corresponding to the randomly selected authentication mode. In an alternative embodiment, the security processing element can randomly select a plurality of authentication modes that are sequentially presented to the user. The user must successfully respond to each of the plurality of requested authentication modes. In another embodiment, for high security communications, the security processing element may select from a subset of authentication modes that are considered to be more robust. Conversely, the security processing element may select from a subset of randomly presented authentication modes that are considered less robust when used in a low security setting.

    摘要翻译: 安全处理元件存储与多种可能的认证方式对应的认证数据。 在激活时,安全处理元件随机选择用于呈现给用户的认证模式之一。 用户必须成功输入与随机选择的认证方式对应的数据。 在替代实施例中,安全处理元件可以随机选择顺序呈现给用户的多个认证模式。 用户必须成功地响应多个请求的认证模式中的每一个。 在另一个实施例中,对于高安全性通信,安全处理元件可以从被认为更加鲁棒的认证模式的子集中进行选择。 相反,安全处理元件可以从在低安全性设置中使用时认为不太鲁棒的随机呈现的认证模式的子集中进行选择。

    Systems and methods for generating customized settings utilizing a social network of personal profiles
    55.
    发明授权
    Systems and methods for generating customized settings utilizing a social network of personal profiles 有权
    使用个人资料社交网络生成自定义设置的系统和方法

    公开(公告)号:US08515970B2

    公开(公告)日:2013-08-20

    申请号:US12942215

    申请日:2010-11-09

    IPC分类号: G06F7/00 G06F17/30 G06F15/16

    摘要: A system for providing a recommended customized profile to a subject member of a social network for use in operating a subject customizable apparatus is described. The system includes a social network database storing profiles of members of the social network corresponding to multiple customizable apparatus including the subject customizable apparatus. The system also includes a central social network server having a processor and a tangible, non-transitory computer-readable medium storing instructions that, when executed by the processor, cause the processor to generate the recommended customized profile, for use by the subject member in operation of the subject customizable apparatus, based on at least one matching profile of other members in the social network.

    摘要翻译: 描述了一种用于向用于操作主题可定制设备的社交网络的主题成员提供推荐的定制配置文件的系统。 该系统包括社交网络数据库,其存储对应于包括主题可定制装置的多个可定制装置的社交网络的成员的简档。 该系统还包括具有处理器和存储指令的有形的,非暂时性的计算机可读介质的中央社交网络服务器,所述指令在由处理器执行时使得处理器产生推荐的定制简档,供主体成员使用 基于社交网络中的其他成员的至少一个匹配简档来对被摄体可定制设备进行操作。

    Systems and methods for programming a remote control device
    56.
    发明授权
    Systems and methods for programming a remote control device 有权
    用于编程遥控设备的系统和方法

    公开(公告)号:US08348145B2

    公开(公告)日:2013-01-08

    申请号:US12618713

    申请日:2009-11-14

    申请人: James Pratt

    发明人: James Pratt

    IPC分类号: G06F17/00

    摘要: Methods and systems are disclosed that include retrieving codes that are usable by a remote control device to remotely control a function of the electronic device. The methods and systems may also include transmitting the codes to the remote control device via a remote control device interface controllable by a processor of the electronic device.

    摘要翻译: 公开了包括检索远程控制设备可用于远程控制电子设备的功能的代码的方法和系统。 方法和系统还可以包括经由电子设备的处理器可控的远程控制设备接口将代码发送到远程控制设备。

    APPARATUS AND METHOD FOR REDUCING DISTORTION IN IMAGES
    57.
    发明申请
    APPARATUS AND METHOD FOR REDUCING DISTORTION IN IMAGES 有权
    降低图像失真的装置和方法

    公开(公告)号:US20120140120A1

    公开(公告)日:2012-06-07

    申请号:US12961951

    申请日:2010-12-07

    IPC分类号: H04N5/21 H04N7/173

    CPC分类号: H04N9/73 H04N21/44008

    摘要: A system that incorporates teachings of the present disclosure may include, for example, a set-top box having a processor operable to receive video content from a multimedia source, to detect at least one frame in the video content affected by a high intensity burst of light, and to determine a chrominance reference from frames in the video content unaffected by the high intensity burst of light. The processor is also operable to modify chrominance in the at least one frame according to the chrominance reference without altering spatial characteristics of objects in the at least one frame, to replace the at least one frame in the video content with the modified at least one frame to create updated video content, and to present the updated video content at a presentation device. Other embodiments are disclosed.

    摘要翻译: 结合本公开的教导的系统可以包括例如具有可操作以从多媒体源接收视频内容的处理器的机顶盒,以检测受高强度突发影响的视频内容中的至少一个帧 并且确定不受高强度突发光影响的视频内容中的帧的色度参考。 处理器还可操作以根据色度参考来修改至少一个帧中的色度,而不改变至少一个帧中的对象的空间特性,以用修改的至少一个帧替换视频内容中的至少一个帧 创建更新的视频内容,并在演示设备上呈现更新的视频内容。 公开了其他实施例。

    Systems and Methods for Generating Customized Settings Utilizing a Social Network of Personal Profiles
    58.
    发明申请
    Systems and Methods for Generating Customized Settings Utilizing a Social Network of Personal Profiles 有权
    使用个人资料社交网络生成定制设置的系统和方法

    公开(公告)号:US20120117094A1

    公开(公告)日:2012-05-10

    申请号:US12942215

    申请日:2010-11-09

    IPC分类号: G06F17/30

    摘要: A system for providing a recommended customized profile to a subject member of a social network for use in operating a subject customizable apparatus is described. The system includes a social network database storing profiles of members of the social network corresponding to multiple customizable apparatus including the subject customizable apparatus. The system also includes a central social network server having a processor and a tangible, non-transitory computer-readable medium storing instructions that, when executed by the processor, cause the processor to generate the recommended customized profile, for use by the subject member in operation of the subject customizable apparatus, based on at least one matching profile of other members in the social network.

    摘要翻译: 描述了一种用于向用于操作主题可定制设备的社交网络的主题成员提供推荐的定制配置文件的系统。 该系统包括社交网络数据库,其存储对应于包括主题可定制装置的多个可定制装置的社交网络的成员的简档。 该系统还包括具有处理器和存储指令的有形的,非暂时性的计算机可读介质的中央社交网络服务器,所述指令在由处理器执行时使得处理器产生推荐的定制简档,供主体成员使用 基于社交网络中的其他成员的至少一个匹配简档来对被摄体可定制设备进行操作。

    System and Method to Monitor a Person in a Residence
    59.
    发明申请
    System and Method to Monitor a Person in a Residence 有权
    监测居住人员的制度和方法

    公开(公告)号:US20110090085A1

    公开(公告)日:2011-04-21

    申请号:US12579656

    申请日:2009-10-15

    IPC分类号: G08B23/00 H04N7/18 H04Q5/22

    摘要: Systems and methods to monitor a person in a residence are provided. A particular method includes receiving data at a monitoring service from a set-top box (STB) device. The data includes a location in a residence of a person being monitored. The location may be obtained from a location system in the residence. The data also includes an associated time stamp for the location. The method includes analyzing the data based on a profile of the person to determine whether one or more alert conditions are satisfied. The method also includes providing a notification when one or more of the alert conditions are satisfied.

    摘要翻译: 提供了监控住所内某人的系统和方法。 一种特定的方法包括从机顶盒(STB)设备在监控服务处接收数据。 数据包括被监视人的住所中的位置。 该位置可以从住所的位置系统获得。 该数据还包括该位置的关联时间戳。 该方法包括基于人员的简档来分析数据,以确定是否满足一个或多个警报条件。 该方法还包括在满足一个或多个警报条件时提供通知。

    PROVIDING AUDIO SIGNALS USING A NETWORK BACK-CHANNEL
    60.
    发明申请
    PROVIDING AUDIO SIGNALS USING A NETWORK BACK-CHANNEL 失效
    使用网络后向通道提供音频信号

    公开(公告)号:US20100289954A1

    公开(公告)日:2010-11-18

    申请号:US12464652

    申请日:2009-05-12

    IPC分类号: H04N9/475 H04N7/173

    摘要: A method for providing audio portions of broadcast television signals is disclosed. A television signal is buffered by a multimedia client. In response to a user request, audio data may be obtained from a service provider and sent back to the multimedia client using a network back-channel. The obtained audio data may be synchronized with a video portion of the television signal and output to an audio device, while the television signal is output to a display device.

    摘要翻译: 公开了一种用于提供广播电视信号的音频部分的方法。 电视信号由多媒体客户端缓存。 响应于用户请求,可以从服务提供商获得音频数据,并使用网络后向信道发送回多媒体客户端。 获得的音频数据可以与电视信号的视频部分同步并输出到音频设备,而电视信号被输出到显示设备。