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129 条记录 (耗时 0.035 秒)

    Method and system for providing customer service information
    1.
    发明授权
    Method and system for providing customer service information 有权
    提供客户服务信息的方法和系统

    公开(公告)号：US08689056B2

    公开(公告)日：2014-04-01

    申请号：US11263147

    申请日：2005-10-31

    申请人： Justin Chen ,  James Pratt ,  Greg M. Siino

    发明人： Justin Chen ,  James Pratt ,  Greg M. Siino

    IPC分类号： G06F11/00

    CPC分类号： G06Q30/02

    摘要： A method and system for providing customer service information provide a central database containing software modules for tasks and services and configurations for the modules. Information is received specifying a procedure to be carried out. Software modules relating to tasks forming part of the procedure are invoked, and the information indicative of appropriate configurations for the specified procedure is passed to the software modules. The software modules access the configurations, and instantiate operational tasks applying the configurations. The operational tasks are consolidated into an operational procedure, and the operational procedure is provided to an operative.

    摘要翻译： 用于提供客户服务信息的方法和系统提供包含用于模块的任务和服务和配置的软件模块的中央数据库。 收到指定要执行的程序的信息。 调用与形成过程一部分的任务有关的软件模块，并将指定过程的适当配置的信息传递给软件模块。 软件模块访问配置，并实例化应用配置的操作任务。 操作任务被合并为一个操作程序，操作程序提供给一个操作员。

    Method and system for providing customer service information
    2.
    发明申请
    Method and system for providing customer service information 有权
    提供客户服务信息的方法和系统

    公开(公告)号：US20070101204A1

    公开(公告)日：2007-05-03

    申请号：US11263147

    申请日：2005-10-31

    申请人： Justin Chen ,  James Pratt ,  Greg Siino

    发明人： Justin Chen ,  James Pratt ,  Greg Siino

    IPC分类号： G06F11/00

    CPC分类号： G06Q30/02

    摘要： A method and system for providing customer service information provide a central database containing software modules for tasks and services and configurations for the modules. Information is received specifying a procedure to be carried out. Software modules relating to tasks forming part of the procedure are invoked, and the information indicative of appropriate configurations for the specified procedure is passed to the software modules. The software modules access the configurations, and instantiate operational tasks applying the configurations. The operational tasks are consolidated into an operational procedure, and the operational procedure is provided to an operative.

    摘要翻译： 用于提供客户服务信息的方法和系统提供包含用于模块的任务和服务和配置的软件模块的中央数据库。 收到指定要执行的程序的信息。 调用与形成过程一部分的任务有关的软件模块，并将指定过程的适当配置的信息传递给软件模块。 软件模块访问配置，并实例化应用配置的操作任务。 操作任务被合并为一个操作程序，操作程序提供给一个操作员。

    Seamless authentication device
    3.
    发明授权
    Seamless authentication device 有权

    公开(公告)号：US10581842B2

    公开(公告)日：2020-03-03

    申请号：US15473814

    申请日：2017-03-30

    申请人： Eric Zavesky ,  James Pratt ,  Nigel Bradley ,  Timothy Innes ,  Nikhil Marathe ,  AT&T Intellectual Property I, L.P.

    发明人： Eric Zavesky ,  James Pratt ,  Nigel Bradley ,  Timothy Innes ,  Nikhil Marathe

    IPC分类号： H04L29/06 ,  H04L9/32

    摘要： According to one embodiment, an authentication system includes an authentication device. The authentication device includes a biometric scanner, a processor, and an interface. The biometric scanner receives biometric data for a user. The processor authenticates the user by comparing the received biometric data for the user to predetermined biometric information for the user. The processor generates an authentication token in response to the authentication. The processor continuously authenticates the user. The interface communicates the authentication token to a content providing device, the authentication token indicating the authentication of the user. The interface receives content from the content providing device in response to the authentication token.

    Programming a universal remote control using an identifying device mark
    4.
    发明授权
    Programming a universal remote control using an identifying device mark 有权
    使用识别设备标记编程通用遥控器

    公开(公告)号：US09129516B2

    公开(公告)日：2015-09-08

    申请号：US12476150

    申请日：2009-06-01

    申请人： James Pratt ,  Steven M. Belz ,  Gregory Edwards

    发明人： James Pratt ,  Steven M. Belz ,  Gregory Edwards

    IPC分类号： G08B21/00 ,  G08C23/04 ,  G08C17/02

    CPC分类号： G08C17/02 ,  G08C23/04 ,  G08C2201/20 ,  G08C2201/21 ,  G08C2201/92

    摘要： A method and system for programming a universal remote control (URC) to operate with a new remote controlled device having a digital mark is disclosed. A digital representation of the mark is generated and sent to a multimedia content distribution network (MCDN) server, along with MCDN account information. The digital mark may be used to retrieve programming codes, which are sent to client premises equipment (CPE) at an MCDN client identified by the MCDN account information. The CPE may be instructed to reprogram the URC to control the new device using the programming codes. The digital mark may be scanned and sent to the server using wireless telephony service provided by the MCDN service provider.

    摘要翻译： 公开了一种用于编程通用遥控器（URC）以用具有数字标记的新型遥控设备进行操作的方法和系统。 生成标记的数字表示，并将其发送到多媒体内容分发网络（MCDN）服务器以及MCDN帐户信息。 数字标记可用于检索在由MCDN帐户信息标识的MCDN客户端处发送到客户端设备（CPE）的编程代码。 可以指示CPE重新编程URC以使用编程代码控制新设备。 可以使用由MCDN服务提供商提供的无线电话服务来扫描数字标记并将其发送到服务器。

    User identification in cell phones based on skin contact
    6.
    发明授权
    User identification in cell phones based on skin contact 有权
    基于皮肤接触的手机中的用户识别

    公开(公告)号：US08913991B2

    公开(公告)日：2014-12-16

    申请号：US12205430

    申请日：2008-09-05

    申请人： James Pratt ,  Sarah Everett ,  Marc Sullivan

    发明人： James Pratt ,  Sarah Everett ,  Marc Sullivan

    IPC分类号： H04M1/66 ,  G06F21/00 ,  H04W52/02 ,  G06F1/32 ,  H04L29/06 ,  H04M1/67

    CPC分类号： H04W12/06 ,  G06F1/3203 ,  G06F1/3231 ,  H04L63/0861 ,  H04M1/66 ,  H04M1/67 ,  H04M1/72563 ,  H04M2250/12 ,  H04M2250/22 ,  H04W52/0254 ,  H04W52/0258 ,  H04W52/027 ,  Y02D10/173 ,  Y02D70/00 ,  Y02D70/142 ,  Y02D70/144 ,  Y02D70/164 ,  Y02D70/26

    摘要： A system and methodology that can customize screen time-outs on a portable electronic device based on user activity is provided. The system employs a sensing component that receives data from one or more sensors located on the portable electronic device, for example, skin conductivity sensors. The sensing component determines whether the user is using the portable device, either actively or passively and also determines the identity of the user. A configuring component is employed to change one or more features or functions of the portable electronic device based on the information determined by the sensing component. In particular, the configuring component changes one of more features of the portable electronic device based on the preferences predefined by the identified user and device usage (active and passive usage).

    摘要翻译： 提供了可以基于用户活动在便携式电子设备上自定义屏幕超时的系统和方法。 系统采用从位于便携式电子设备上的一个或多个传感器接收数据的感测部件，例如皮肤电导率传感器。 感测组件主动或被动地确定用户是否正在使用便携式设备，并且还确定用户的身份。 基于由感测组件确定的信息，使用配置组件来改变便携式电子设备的一个或多个特征或功能。 特别地，配置组件基于由所识别的用户和设备使用（主动和被动使用）预定义的偏好来改变便携式电子设备的更多特征之一。

    Providing audio signals using a network back-channel
    8.
    发明授权
    Providing audio signals using a network back-channel 失效
    使用网络后台提供音频信号

    公开(公告)号：US08656432B2

    公开(公告)日：2014-02-18

    申请号：US12464652

    申请日：2009-05-12

    申请人： Marc Sullivan ,  Keith Crowe ,  James Pratt

    发明人： Marc Sullivan ,  Keith Crowe ,  James Pratt

    IPC分类号： H04N7/10 ,  G06F3/00 ,  H04N7/173

    CPC分类号： H04N21/4307 ,  H04N21/43615 ,  H04N21/439

    摘要： A method for providing audio portions of broadcast television signals is disclosed. A television signal is buffered by a multimedia client. In response to a user request, audio data may be obtained from a service provider and sent back to the multimedia client using a network back-channel. The obtained audio data may be synchronized with a video portion of the television signal and output to an audio device, while the television signal is output to a display device.

    摘要翻译： 公开了一种用于提供广播电视信号的音频部分的方法。 电视信号由多媒体客户端缓存。 响应于用户请求，可以从服务提供商获得音频数据，并使用网络后向信道发送回多媒体客户端。 获得的音频数据可以与电视信号的视频部分同步并输出到音频设备，而电视信号被输出到显示设备。

    System and method for device security with a plurality of authentication modes
    9.
    发明授权
    System and method for device security with a plurality of authentication modes 有权
    具有多种认证方式的设备安全的系统和方法

    公开(公告)号：US08595804B2

    公开(公告)日：2013-11-26

    申请号：US12265900

    申请日：2008-11-06

    申请人： James Pratt ,  Larry Pearson ,  Marc Sullivan

    发明人： James Pratt ,  Larry Pearson ,  Marc Sullivan

    IPC分类号： G06F7/04 ,  G06F21/00

    CPC分类号： H04L63/083 ,  G06F21/31 ,  G06F21/32 ,  G06F21/74 ,  G06F2221/2105

    摘要： A security processing element stores authentication data corresponding to a plurality of possible authentication modes. At a time of activation, the security processing element randomly selects one of the authentication modes for presentation to the user. The user must successfully enter data corresponding to the randomly selected authentication mode. In an alternative embodiment, the security processing element can randomly select a plurality of authentication modes that are sequentially presented to the user. The user must successfully respond to each of the plurality of requested authentication modes. In another embodiment, for high security communications, the security processing element may select from a subset of authentication modes that are considered to be more robust. Conversely, the security processing element may select from a subset of randomly presented authentication modes that are considered less robust when used in a low security setting.

    摘要翻译： 安全处理元件存储与多种可能的认证方式对应的认证数据。 在激活时，安全处理元件随机选择用于呈现给用户的认证模式之一。 用户必须成功输入与随机选择的认证方式对应的数据。 在替代实施例中，安全处理元件可以随机选择顺序呈现给用户的多个认证模式。 用户必须成功地响应多个请求的认证模式中的每一个。 在另一个实施例中，对于高安全性通信，安全处理元件可以从被认为更加鲁棒的认证模式的子集中进行选择。 相反，安全处理元件可以从在低安全性设置中使用时认为不太鲁棒的随机呈现的认证模式的子集中进行选择。

    Systems and methods for generating customized settings utilizing a social network of personal profiles
    10.
    发明授权
    Systems and methods for generating customized settings utilizing a social network of personal profiles 有权
    使用个人资料社交网络生成自定义设置的系统和方法

    公开(公告)号：US08515970B2

    公开(公告)日：2013-08-20

    申请号：US12942215

    申请日：2010-11-09

    申请人： James Pratt ,  Steven Belz ,  Marc Sullivan

    发明人： James Pratt ,  Steven Belz ,  Marc Sullivan

    IPC分类号： G06F7/00 ,  G06F17/30 ,  G06F15/16

    CPC分类号： G06Q10/06 ,  G06Q30/0282 ,  G06Q50/01

    摘要： A system for providing a recommended customized profile to a subject member of a social network for use in operating a subject customizable apparatus is described. The system includes a social network database storing profiles of members of the social network corresponding to multiple customizable apparatus including the subject customizable apparatus. The system also includes a central social network server having a processor and a tangible, non-transitory computer-readable medium storing instructions that, when executed by the processor, cause the processor to generate the recommended customized profile, for use by the subject member in operation of the subject customizable apparatus, based on at least one matching profile of other members in the social network.

    摘要翻译： 描述了一种用于向用于操作主题可定制设备的社交网络的主题成员提供推荐的定制配置文件的系统。 该系统包括社交网络数据库，其存储对应于包括主题可定制装置的多个可定制装置的社交网络的成员的简档。 该系统还包括具有处理器和存储指令的有形的，非暂时性的计算机可读介质的中央社交网络服务器，所述指令在由处理器执行时使得处理器产生推荐的定制简档，供主体成员使用 基于社交网络中的其他成员的至少一个匹配简档来对被摄体可定制设备进行操作。