-
公开(公告)号：US10446156B2
公开(公告)日：2019-10-15
申请号：US16170297
申请日：2018-10-25
Applicant: Verint Systems Ltd.
Inventor： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
Abstract: Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
-
公开(公告)号：US10438592B2
公开(公告)日：2019-10-08
申请号：US16170306
申请日：2018-10-25
Applicant: Verint Systems Ltd.
Inventor： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
Abstract: Systems and method of diarization of audio files use an acoustic voiceprint model. A plurality of audio files are analyzed to arrive at an acoustic voiceprint model associated to an identified speaker. Metadata associate with an audio file is used to select an acoustic voiceprint model. The selected acoustic voiceprint model is applied in a diarization to identify audio data of the identified speaker.
-
公开(公告)号：US20190066693A1
公开(公告)日：2019-02-28
申请号：US16170306
申请日：2018-10-25
Applicant: Verint Systems Ltd.
Inventor： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
CPC classification number: G10L17/005 , G10L17/02
Abstract: Systems and method of diarization of audio files use an acoustic voiceprint model. A plurality of audio files are analyzed to arrive at an acoustic voiceprint model associated to an identified speaker. Metadata associate with an audio file is used to select an acoustic voiceprint model. The selected acoustic voiceprint model is applied in a diarization to identify audio data of the identified speaker.
-
公开(公告)号：US20190066692A1
公开(公告)日：2019-02-28
申请号：US16170297
申请日：2018-10-25
Applicant: Verint Systems Ltd.
Inventor： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
Abstract: Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
-
公开(公告)号：US10134400B2
公开(公告)日：2018-11-20
申请号：US14084974
申请日：2013-11-20
Applicant: Verint Systems Ltd.
Inventor： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
Abstract: Systems and method of diarization of audio files use an acoustic voiceprint model. A plurality of audio files are analyzed to arrive at an acoustic voiceprint model associated to an identified speaker. Metadata associate with an audio file is used to select an acoustic voiceprint model. The selected acoustic voiceprint model is applied in a diarization to identify audio data of the identified speaker.
-
Patent Agency Ranking
公开(公告)号：US09875739B2
公开(公告)日：2018-01-23
申请号：US15158959
申请日：2016-05-19
Applicant: Verint Systems Ltd.
Inventor： Omer Ziv , Ron Wein , Ido Shapira , Ran Achituv
CPC classification number: G10L15/26 , G10L17/06 , G10L25/51 , G10L25/78 , G10L2025/783
Abstract: The system and method of separating speakers in an audio file including obtaining an audio file. The audio file is transcribed into at least one text file by a transcription server. Homogenous speech segments are identified within the at least one text file. The audio file is segmented into homogenous audio segments that correspond to the identified homogenous speech segments. The homogenous audio segments of the audio file are separated into a first speaker audio file and second speaker audio file the first speaker audio file and the second speaker audio file are transcribed to produce a diarized transcript.
-
公开(公告)号：US20170206893A1
公开(公告)日：2017-07-20
申请号：US15473231
申请日：2017-03-29
Applicant: Verint Systems Ltd.
Inventor： Ran Achituv , Omer Ziv , Roni Romano , Ido Shapira , Daniel Baum
Abstract: Methods, systems, and computer readable media for automated transcription model adaptation includes obtaining audio data from a plurality of audio files. The audio data is transcribed to produce at least one audio file transcription which represents a plurality of transcription alternatives for each audio file. Speech analytics are applied to each audio file transcription. A best transcription is selected from the plurality of transcription alternatives for each audio file. Statistics from the selected best transcription are calculated. An adapted model is created from the calculated statistics.
-
公开(公告)号：US09569743B2
公开(公告)日：2017-02-14
申请号：US14608787
申请日：2015-01-29
Applicant: Verint Systems Ltd.
Inventor： Rahm Fehr , Roni Romano , Omer Ziv
CPC classification number: G06Q30/016 , G06N5/022 , G06N99/005 , G06Q10/0637
Abstract: Systems, methods, and media for the application of funnel analysis using desktop analytics and textual analytics to map and analyze the flow of customer service interactions. In an example implementation, the method includes: defining at least one flow that is representative of a series of events comprising at least one speech event, at least one Data Processing Activity (DPA) event, and at least one Computer Telephone Integration (CTI) event; receiving customer service interaction data comprising communication data, DPA metadata, and CTI metadata; applying the at least one flow to the customer service interaction data; determining if the customer service interaction data meets the at least one flow; and producing an automated indication based upon the determination.
Abstract translation: 使用桌面分析和文本分析应用漏斗分析的系统，方法和媒体来映射和分析客户服务交互的流程。 在示例实现中，该方法包括：定义表示包括至少一个语音事件，至少一个数据处理活动（DPA）事件和至少一个计算机电话集成（CTI））的一系列事件的至少一个流， 事件; 接收包括通信数据，DPA元数据和CTI元数据的客户服务交互数据; 将所述至少一个流应用于所述客户服务交互数据; 确定所述客户服务交互数据是否满足所述至少一个流程; 以及基于所述确定产生自动指示。
-
公开(公告)号：US20160343373A1
公开(公告)日：2016-11-24
申请号：US15158959
申请日：2016-05-19
Applicant: Verint Systems Ltd.
Inventor： Omer Ziv , Ron Wein , Ido Shapira , Ran Achituv
CPC classification number: G10L15/26 , G10L17/06 , G10L25/51 , G10L25/78 , G10L2025/783
Abstract: The system and method of separating speakers in an audio file including obtaining an audio file. The audio file is transcribed into at least one text file by a transcription server. Homogenous speech segments are identified within the at least one text file. The audio file is segmented into homogenous audio segments that correspond to the identified homogenous speech segments. The homogenous audio segments of the audio file are separated into a first speaker audio file and second speaker audio file the first speaker audio file and the second speaker audio file are transcribed to produce a diarized transcript.
Abstract translation: 分离音频文件中的扬声器的系统和方法，包括获取音频文件。 音频文件由转录服务器转录成至少一个文本文件。 在至少一个文本文件内识别均匀的语音段。 音频文件被分割成与所识别的同源语音片段对应的同质音频段。 音频文件的同质音频片段被分成第一扬声器音频文件和第二扬声器音频文件，第一扬声器音频文件和第二扬声器音频文件被转录以产生经过缩写的转录。
-
公开(公告)号：US20150222752A1
公开(公告)日：2015-08-06
申请号：US14608787
申请日：2015-01-29
Applicant: Verint Systems Ltd.
Inventor： Rahm Fehr , Roni Romano , Omer Ziv
CPC classification number: G06Q30/016 , G06N5/022 , G06N99/005 , G06Q10/0637
Abstract: Systems, methods, and media for the application of funnel analysis using desktop analytics and textual analytics to map and analyze the flow of customer service interactions. In an example implementation, the method includes: defining at least one flow that is representative of a series of events comprising at least one speech event, at least one Data Processing Activity (DPA) event, and at least one Computer Telephone Integration (CTI) event; receiving customer service interaction data comprising communication data, DPA metadata, and CTI metadata; applying the at least one flow to the customer service interaction data; determining if the customer service interaction data meets the at least one flow; and producing an automated indication based upon the determination.
Abstract translation: 使用桌面分析和文本分析应用漏斗分析的系统，方法和媒体来映射和分析客户服务交互的流程。 在示例实现中，该方法包括：定义表示包括至少一个语音事件，至少一个数据处理活动（DPA）事件和至少一个计算机电话集成（CTI））的一系列事件的至少一个流， 事件; 接收包括通信数据，DPA元数据和CTI元数据的客户服务交互数据; 将所述至少一个流应用于所述客户服务交互数据; 确定所述客户服务交互数据是否满足所述至少一个流程; 以及基于所述确定产生自动指示。
-
-
-
-
-
-
-
-
-
Search Results
72
records
(took 0.023 seconds)
