Resettable prefilled syringe training device with releaseably locking needle guard

    公开(公告)号:US10943506B2

    公开(公告)日:2021-03-09

    申请号:US15803330

    申请日:2017-11-03

    Abstract: In an embodiment, a resettable injection training device and a method embodiment for resetting the device is provided herein. The device may include a housing having a proximal end and a distal end, the housing defining a cavity there within. A plunger may be slidable relative to the housing between the proximal end and the distal end. A releasably locking shield having a proximal end and a distal end, and being slidably engaged with the housing is also provided. The shield may be slidable between a retracted, pre-use position an extended, locked, post-use position. The device may further include a flat biasing member for locking the shield in the extended position, and a compressing component slidable relative to the housing, wherein pressure on the flat biasing member from the compressing component deforms the flat biasing member, and unlocks the shield, and wherein a release of pressure by the compressing component on the flat biasing member locks the shield in an extended, post-use position.

    Adjustable ergonomic pillows
    82.
    发明授权

    公开(公告)号:US10925420B2

    公开(公告)日:2021-02-23

    申请号:US16166842

    申请日:2018-10-22

    Applicant: Jamie Noble

    Inventor: Jamie Noble

    Abstract: A head pillow has an outer unit comprising two outer compartments with a common width and length, joined along a line in the length direction, each having an upper and a lower fabric wall and a closable opening providing access, and an inner unit with three separate compartments, joined side-by-side with a closable opening. Compartments are filled to a same or different thickness.

    Modular table and assembly
    83.
    发明授权

    公开(公告)号:US10893747B1

    公开(公告)日:2021-01-19

    申请号:US16434480

    申请日:2019-06-07

    Inventor: Siew Kin Tham

    Abstract: A furniture item comprises first and second edge modules, each edge module having a substantially horizontal component with a receiving section and a substantially vertical component with a receiving section. The first and second edge modules are spaced and arranged with respect to each other so that the respective receiving section of the horizontal components face each other. A top surface is provided and has first and second ends. The first end is supported by the receiving section of the horizontal component of one first edge module and the second end is supported by the receiving section of the horizontal component of the second edge module. Further, there is a first leg having an upper section accommodated by the receiving section of the vertical component of the first edge module and a second leg having an upper section accommodated by the receiving section of the vertical component of the second edge module.

    RESETTABLE INJECTION TRAINING DEVICE
    85.
    发明申请

    公开(公告)号:US20200265753A1

    公开(公告)日:2020-08-20

    申请号:US16551107

    申请日:2019-08-26

    Abstract: A resettable injection training device for simulating an injection is provided in an embodiment herein. The device may include an outer housing, a safety shield having a proximal end and a distal end, the distal end for engaging with a target surface during an injection simulation, the safety shield comprising a retracted position, an extended unlocked position and an extended locked position, a plunger; and a locking tab for interfacing with the safety shield for interfacing with the safety shield the extended locked position, wherein if the safety shield distal end disengages from the target surface during an injection simulation, the safety shield extends to the extended, locked position until the device is reset.

    Answering machine detection for a contact center

    公开(公告)号:US10601996B1

    公开(公告)日:2020-03-24

    申请号:US16355017

    申请日:2019-03-15

    Abstract: Answering machine detection (“AMD”) processes in a contact center are improved by obtaining and storing call pickup times regarding answered calls. The call pickup time is based on the time between detection of a signaling message indicating the call was offered to the remote interface and a signaling message indicating the call was answered. The value of the call pickup time may be useful to determine if an automatic voice messaging capability (“AVMC”) or a live human answered the call. In other embodiments, the call pickup time is used to generate a call pickup time weighting factor that is used to supplement the analysis of the initial audio greeting after the call has been answered to determine whether an AVMC or live person answered the call. The analysis can be used to determine whether the AVMC is an answering machine or a voice mail service.

    Digital flash card techniques
    87.
    发明授权

    公开(公告)号:US10534528B2

    公开(公告)日:2020-01-14

    申请号:US14144860

    申请日:2013-12-31

    Abstract: Techniques are disclosed for providing a digital flash card function in electronic devices. In an embodiment, a digital flash card includes a word or phrase along with the definition of the word or phrase pulled automatically from a glossary or dictionary. The digital flash card may be created through an options menu after selecting a word or phrase, automatically whenever a word or phrase is highlighted by the user, or whenever a word or phrase is looked up. Once the flash cards have been created, they may be organized into various folders or stacks, and in some cases the flash cards may automatically be organized based on the source of the selected word or phrase. Once one or more flash cards have been created, the user may view flash cards, flip them over to view the opposite side, and scroll through the flash cards using various touch screen gestures.

    Originating calls in a contact center either in a voice dialing mode or a text dialing mode

    公开(公告)号:US10516781B1

    公开(公告)日:2019-12-24

    申请号:US16163112

    申请日:2018-10-17

    Abstract: A dialing list comprising call records can be processed by a call handling component(s) in a contact center in various dialing modes. A call record may be processed to originate a voice call, where the agent manually dials the call as a voice telephone call. In another embodiment, the call record can be processed to originate a SMS text call, where the agent also determines when the call originates. In each embodiment, the agent is presented with a graphical user interface tailored to the dialing mode. The dialing mode used may be defined by the dialing list the call record is retrieved from, information from within the call record itself, application of a rule, or input from the agent. Once the dialing mode is selected, it may be altered under certain conditions. When the call is originated, various compliance oriented tests, including calling windows and call attempts, are performed.

    Agent interaction with a party using multiple channels of communication

    公开(公告)号:US10469666B1

    公开(公告)日:2019-11-05

    申请号:US16008243

    申请日:2018-06-14

    Abstract: Various embodiments of the invention provide methods, systems, and computer program products for allowing an agent to interact with a party using multiple channels of communication. A notification is received of a communication involving a party that uses a first channel of communication. In response, a first communication session is identified that involves a series of communications between the party and an agent using a second channel of communication different than the first channel of communication. Furthermore, a communication assembly linked with the first communication session is identified that represents an interaction taking place between the agent and the party. Accordingly, a second communication session is begun for the communication and is linked with the assembly. The communication is then routed to the agent so that the agent can interact with the party over the first channel of communication while interacting with the party over the second channel of communication.

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