Data-driven taxonomy for annotation resolution

    公开(公告)号:US12118569B2

    公开(公告)日:2024-10-15

    申请号:US18142092

    申请日:2023-05-02

    申请人: LIVEPERSON, INC.

    摘要: An intent confusion evaluation engine receives conversation data corresponding to conversations between customers and agents. The engine evaluates annotations in the conversation data corresponding to intents identified from messages exchanged between customers and agents to determine levels of confusion amongst different intents. Based on these levels of confusion, the engine creates a graphical representation that illustrates the various intents and the level of confusion between different pairings of intents for the set of conversations. If an update is provided to the annotations, the graphical representation is updated dynamically and in real-time to provide updated levels of confusion amongst the various intents in accordance with the update.

    Online behavioral predictor
    7.
    发明授权

    公开(公告)号:US12079829B2

    公开(公告)日:2024-09-03

    申请号:US17832823

    申请日:2022-06-06

    申请人: LIVEPERSON, INC.

    IPC分类号: G06Q30/00 G06Q30/0204

    CPC分类号: G06Q30/0204

    摘要: In some embodiments, a set of user groups can be defined, with each group relating to a different webpage experience, user action, etc. Requests are assigned to one of the groups based on actual webpage presentation features and/or user actions. A group-specific model is generated for each group and translates user information to a preliminary result (e.g., a purchasing probability). A model combination includes a weighted combination of a set of available group-specific models. User information is processed using the model combination to generate a model result. The model result is evaluated to determine whether a requested webpage is to be customized in a particular manner and/or an opportunity is to be offered.

    Systems and methods of enabling gifting of a gift product on a legacy merchant store front

    公开(公告)号:US12079767B2

    公开(公告)日:2024-09-03

    申请号:US17509399

    申请日:2021-10-25

    发明人: Roy Erez Alex Sirota

    摘要: Systems and methods for enabling gifting of a gift product on a merchant store front determine eligibility of an abstract product available for purchase on the merchant store front to be selected as a gift product, the abstract product representing a set of all available SKUs for a given product, a gift product representing a subset of all available SKUs for a given abstract product, and the subset including less than all available SKUs for the given abstract product and greater than one available SKU for the given abstract product; generate and place an embedded widget on the merchant store front to determine gift intent to initiate a gift transaction of the gift product; assign at least one representative SKU to represent the gift product; and mimic an orchestrated transaction between a user and the merchant store front prior to final selection of a specific SKU of the gift product.

    Cloud based just in time memory analysis for malware detection

    公开(公告)号:US12079340B2

    公开(公告)日:2024-09-03

    申请号:US18369926

    申请日:2023-09-19

    申请人: SONICWALL INC.

    IPC分类号: G06F21/56 G06F21/53

    摘要: Methods and apparatus consistent with the present disclosure may be performed by a Cloud computing device may use instrumentation code that remains transparent to an application program that the instrumentation code has been injected into, may perform deep packet inspection (DPI) on computer data, or identify a content rating associated with computer data. In certain instances, data sets that include executable code may be received via packetized communications or be received via other means, such as, receiving a file from a data store. The present technique allows one or more processors executing instrumentation code to monitor actions performed by the program code included in a received data set. Malware can be detected using exception handling to track memory allocations of the program code included in the received data set. Furthermore, access to content associated with malware, potential malware, or with inappropriate content ratings may be blocked.

    Securing transmission paths in a mesh network

    公开(公告)号:US12075246B2

    公开(公告)日:2024-08-27

    申请号:US16911111

    申请日:2020-06-24

    申请人: SonicWALL Inc.

    摘要: Securely setting up mesh networks in a secure manner that does not require a physical network cable being attached to a wireless device and that do not require transmitting unencrypted information wirelessly when a mesh network is setup. Methods and apparatus may use different communication interfaces and different types of channels to ensure that devices included in or being added to a wireless mesh network always communicate securely. Methods and apparatus may use a combination of conventional secure communication methods, such as secure hypertext transfer protocol (HTTPS) communications, low power signals that travel over short distances, and other types of communications to create a system that only uses secure communications when setting up or expanding a wireless mesh network.