公开(公告)号：US20060217978A1

公开(公告)日：2006-09-28

申请号：US11107456

申请日：2005-04-15

申请人： David Mitby ,  Andrea Klein

发明人： David Mitby ,  Andrea Klein

IPC分类号： G10L15/04

CPC分类号： G10L15/22

摘要： Described is a method of storing a characteristic of an utterance to be received by a speech recognition engine, receiving the utterance from a user, the utterance being received in response to a prompt of an automated conversation, analyzing the received utterance to determine if the utterance conforms to the characteristic and indicating to the user that the utterance conformed to the characteristic.

摘要翻译： 描述了一种存储由语音识别引擎接收的话语的特征的方法，接收来自用户的话语，响应于自动对话的提示而接收的话语，分析所接收的话语以确定话语是否 符合特性，并向用户指示说话符合特性。

公开(公告)号：US08600033B1

公开(公告)日：2013-12-03

申请号：US11617104

申请日：2006-12-28

申请人： Karen M. Cross ,  Andrea Klein ,  Anne K. Sullivan

发明人： Karen M. Cross ,  Andrea Klein ,  Anne K. Sullivan

IPC分类号： H04M3/42

CPC分类号： H04M3/4931

摘要： A system may receive a request for a business listing, and search a database to identify a set of business listings based on the request. The system may also identify at least one previously requested business or residential listing, and select and/or present one or more of the business listings based on a geographic location associated with the at least one previously requested business or residential listing.

摘要翻译： 系统可以接收对商家列表的请求，并且基于该请求搜索数据库以识别一组商家列表。 该系统还可以识别至少一个先前请求的商业或住宅列表，并且基于与所述至少一个先前请求的商业或住宅列表相关联的地理位置来选择和/或呈现一个或多个商业列表。

公开(公告)号：US20060215824A1

公开(公告)日：2006-09-28

申请号：US11107696

申请日：2005-04-15

申请人： David Mitby ,  Andrea Klein ,  Matthew O'Connor ,  Matthew Marx ,  Craig Nicol ,  Jonathan Katzman ,  Firooz Partovi

发明人： David Mitby ,  Andrea Klein ,  Matthew O'Connor ,  Matthew Marx ,  Craig Nicol ,  Jonathan Katzman ,  Firooz Partovi

IPC分类号： H04M11/00

CPC分类号： H04M3/493 ,  G10L15/22

摘要： Described is a method of handling automated conversations by categorizing a plurality of events which occur during automated conversations based on an impact of the events on a level of user satisfaction with the automated conversations, assigning to each category of events a quality score corresponding to the impact on user satisfaction of the events in each category and initiating a conversation handling action for one of the conversations based on the categories of events detected during the one of the conversations.

摘要翻译： 描述了一种处理自动会话的方法，该方法通过对基于事件对自动对话的用户满意度的影响的自动对话期间发生的多个事件进行分类，向每个类别的事件分配对应于影响的质量得分 用户对每个类别中的事件的满意度，并且基于在一个对话期间检测到的事件的类别来启动对话之一的对话处理动作。