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    Method and system for an automated trip planner
    2.
    发明授权
    Method and system for an automated trip planner 有权
    自动旅行计划器的方法和系统

    公开(公告)号：US07925540B1

    公开(公告)日：2011-04-12

    申请号：US10966561

    申请日：2004-10-15

    申请人： Mark Orttung ,  Mike McEvoy ,  Geff Gilligan ,  Jay GaBany ,  Rick Hernandez ,  Sean Handel ,  Anson Mah ,  Jerome Chen

    发明人： Mark Orttung ,  Mike McEvoy ,  Geff Gilligan ,  Jay GaBany ,  Rick Hernandez ,  Sean Handel ,  Anson Mah ,  Jerome Chen

    IPC分类号： G06Q30/00 ,  G06Q10/00 ,  G06F21/00

    CPC分类号： G06Q30/02 ,  G06Q10/109 ,  G06Q30/0601 ,  G06Q30/0631 ,  G06Q50/14

    摘要： A method and system to offer a service to a user based on a profile of the user, in response to an identification of an event. In one embodiment, the service includes offering a travel itinerary. In one embodiment, the profile of the user is based on previously obtained data. In one embodiment, the offering is performed automatically in response to the identification of the event and user. In one embodiment, the offering of the itinerary to the user based on the profile of the user comprises accessing data from at least one of a preference database and a contextual content database. The offering of the itinerary may comprise offering at least one of travel times for the user traveling to a selected area, ground transportation for the user arriving at a selected area, and costs for multiple modes of transportation. In one embodiment, the offering of the service is based in part on one of a type of service, a location, and a partner.

    摘要翻译： 响应于事件的识别，基于用户的简档向用户提供服务的方法和系统。 在一个实施例中，服务包括提供旅行行程。 在一个实施例中，用户的简档基于先前获得的数据。 在一个实施例中，响应于事件和用户的标识自动执行提供。 在一个实施例中，基于用户的简档向用户提供行程包括从优选数据库和上下文内容数据库中的至少一个访问数据。 行程的提供可以包括提供用于行进到所选区域的用户的行进时间中的至少一个，用于到达选定区域的用户的地面运输，以及多种运输方式的成本。 在一个实施例中，服务的提供部分地基于服务类型，位置和伙伴之一。

    Method and apparatus for identifying changes made to a computer system due to software installation
    3.
    发明授权
    Method and apparatus for identifying changes made to a computer system due to software installation 有权
    用于识别由于软件安装对计算机系统造成的改变的方法和装置

    公开(公告)号：US06738970B1

    公开(公告)日：2004-05-18

    申请号：US09343979

    申请日：1999-06-30

    申请人： Louis P Kruger ,  Anson Mah ,  Sami Shaio

    发明人： Louis P Kruger ,  Anson Mah ,  Sami Shaio

    IPC分类号： G06F9445

    CPC分类号： G06F8/60

    摘要： A method and apparatus identifies changes made to a computer system caused by the installation of software. The state of the computer system is recorded before the software is installed and, after the software is installed, the recorded state is compared against the state of the computer system. Changes are written into a manifest, which may be combined with any new or changed files and an installation program to produce a package which can be sent to another computer system for installation.

    摘要翻译： 方法和装置识别由软件安装引起的对计算机系统的改变。 在安装软件之前记录计算机系统的状态，并且在安装软件之后，将记录状态与计算机系统的状态进行比较。 更改被写入清单，可以与任何新的或更改的文件和安装程序组合，以生成可以发送到另一台计算机系统进行安装的软件包。

    Customer satisfaction in booking process
    4.
    发明授权
    Customer satisfaction in booking process 有权
    客户满意的预订过程

    公开(公告)号：US08484088B1

    公开(公告)日：2013-07-09

    申请号：US10960408

    申请日：2004-10-06

    申请人： Mark Orttung ,  Jerome Chen ,  Anson Mah ,  Martin Herrmann

    发明人： Mark Orttung ,  Jerome Chen ,  Anson Mah ,  Martin Herrmann

    IPC分类号： G06Q30/00

    CPC分类号： G06Q10/02 ,  G06Q10/06

    摘要： A system and system to improving customer satisfaction in booking process. In one embodiment a system and method are described to determine the cause of the issue in procuring the service is and, based on a set of rules, offer the user a path to complete the procurement successfully. In one embodiment, a system and method are described to determine when a supplier is not available and queue requests until the supplier system is available again. In one embodiment, a system and method are described to actively manage the status of each account so that the user's transactions do not fail because of mis-configured or expired account configuration status.

    摘要翻译： 提高订单流程中客户满意度的系统和系统。 在一个实施例中，描述了一种系统和方法，用于确定在采购服务中的问题的原因，并且基于一组规则向用户提供用于成功完成采购的路径。 在一个实施例中，描述了系统和方法以确定供应商什么时候不可用并且队列请求直到供应商系统再次可用。 在一个实施例中，描述了一种系统和方法来主动管理每个帐户的状态，使得用户的交易不会因配置错误或帐户配置状态过期而失败。

    Supplier integration with services business language
    5.
    发明授权
    Supplier integration with services business language 失效
    供应商整合服务业务语言

    公开(公告)号：US08180796B1

    公开(公告)日：2012-05-15

    申请号：US11093610

    申请日：2005-03-29

    申请人： Anson Mah ,  Patrick Garvey ,  Satnam Alag

    发明人： Anson Mah ,  Patrick Garvey ,  Satnam Alag

    IPC分类号： G06F7/00 ,  G06Q30/00

    CPC分类号： G06Q30/0601 ,  G06Q10/10

    摘要： The present invention describes a method comprising of a services business language (SBL) providing a common interface for communication with one or more multiple providers in one or more vertical segments. In one embodiment, the vertical segments comprise one or more of package shipping, courier services, flights, hotels, rental cars, and dry cleaners. In another embodiment, the SBL documents of the SBL are defined by Universal Business Language (UBL). In one embodiment, the SBL document includes multiple namespaces that are used in documents as element types and attribute types.

    摘要翻译： 本发明描述了一种方法，其包括提供用于在一个或多个垂直段中与一个或多个多个提供者通信的公共接口的服务业务语言（SBL）。 在一个实施例中，垂直段包括一个或多个包装运输，快递服务，航班，酒店，租车和干洗店。 在另一个实施例中，SBL的SBL文档由通用业务语言（UBL）定义。 在一个实施例中，SBL文档包括在文档中用作元素类型和属性类型的多个命名空间。

    System and method for identifying changes made to a computer system due to software installation
    7.
    发明授权
    System and method for identifying changes made to a computer system due to software installation 有权
    用于识别由于软件安装对计算机系统所做的更改的系统和方法

    公开(公告)号：US07448033B1

    公开(公告)日：2008-11-04

    申请号：US10845977

    申请日：2004-05-14

    申请人： Louis P Kruger ,  Anson Mah ,  Sami Shaio

    发明人： Louis P Kruger ,  Anson Mah ,  Sami Shaio

    IPC分类号： G06F9/445

    CPC分类号： G06F8/60

    摘要： A method and apparatus identifies changes made to a computer system caused by the installation of software. The state of the computer system is recorded before the software is installed and, after the software is installed, the recorded state is compared against the state of the computer system. Changes are written into a manifest, which may be combined with any new or changed files and an installation program to produce a package which can be sent to another computer system for installation.

    摘要翻译： 方法和装置识别由软件安装引起的对计算机系统的改变。 在安装软件之前记录计算机系统的状态，并且在安装软件之后，将记录状态与计算机系统的状态进行比较。 更改被写入清单，可以与任何新的或更改的文件和安装程序组合，以生成可以发送到另一台计算机系统进行安装的软件包。