公开(公告)号：USD898160S1

公开(公告)日：2020-10-06

申请号：US29648642

申请日：2018-05-23

申请人： Charles Hymes

设计人： Charles Hymes

公开(公告)号：US07382773B2

公开(公告)日：2008-06-03

申请号：US10632615

申请日：2003-07-31

申请人： Carl Schoeneberger ,  Justin Broughton ,  Michael P. Dimitroff ,  Kevin McPartian ,  Charles Hymes ,  Chandra Pisupati

发明人： Carl Schoeneberger ,  Justin Broughton ,  Michael P. Dimitroff ,  Kevin McPartian ,  Charles Hymes ,  Chandra Pisupati

IPC分类号： H04L12/66

CPC分类号： H04M3/5233 ,  H04L41/065 ,  H04L41/5003 ,  H04L41/5064 ,  H04L51/00 ,  H04L67/10 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/006 ,  H04M2203/404 ,  H04M2207/203

摘要： The present invention is a system and method of receiving realtime and non-realtime communications from customers, distributing those communications efficiently to an appropriate agent and providing a response to the communication within an appropriate time. The present invention utilizes a hub and node architecture where realtime communications such as a voice call entering the architecture are received by a Voice over Internet Protocol (VoIP) gateway before being sent to a voice server. Other realtime and non-realtime communications are received by an appropriate media server. Routers for each media type access a predetermined set of routing data with an application server through a corporate and CRM database to facilitate routing through a node router to the appropriate node and agent.

摘要翻译： 本发明是从客户接收实时和非实时通信的系统和方法，将这些通信有效地分发给适当的代理，并在适当的时间内提供对通信的响应。 本发明利用中心和节点架构，其中在被发送到语音服务器之前，通过因特网协议（VoIP）网关接收诸如进入架构的语音呼叫之类的实时通信。 其他实时和非实时通信由适当的媒体服务器接收。 每个媒体类型的路由器通过公司和CRM数据库与应用服务器访问预定的一组路由数据，以便于通过节点路由器路由到适当的节点和代理。

公开(公告)号：US20050191963A1

公开(公告)日：2005-09-01

申请号：US11061940

申请日：2005-02-19

申请人： Charles Hymes

发明人： Charles Hymes

IPC分类号： G08B1/08 ,  H04B7/00 ,  H04W4/02 ,  H04W4/20

CPC分类号： G08B1/08 ,  H04W4/023 ,  H04W4/21

摘要： A mechanism for initiating contact with someone, via a telecommunications system, who is in the admirer's proximity, but whose identity or telecommunications address (e.g., telephone number, e-mail address, etc.) is unknown. The illustrative embodiments enable the user to use what information he does know about the admired person—the admiring person's distinguishing characteristics—to get a telecommunications address through which the initial contact can be made.

摘要翻译： 通过电信系统启动与某人的接触的机制，该电信系统在崇拜者的邻近处，但其身份或电信地址（例如，电话号码，电子邮件地址等）是未知的。 说明性的实施例使得用户能够使用他所知道的关于被欣赏者的欣赏人的区别特征的什么信息来获得可以进行初始接触的电信地址。

公开(公告)号：US20120185795A1

公开(公告)日：2012-07-19

申请号：US13436059

申请日：2012-03-30

申请人： Charles Hymes ,  Justin Broughton ,  Kevin McPartlan ,  Chandra Pisupati

发明人： Charles Hymes ,  Justin Broughton ,  Kevin McPartlan ,  Chandra Pisupati

IPC分类号： G06F3/048

CPC分类号： G06F9/451

摘要： A graphical user interface and method for displaying on an agent's desktop. The graphical user interface of the present invention being capable of automatically displaying, in a designated area, a managed application according to a workflow. The graphical user interface of the present invention also includes the ability to control the display of managed applications manually. Further, the graphical user interface and method of the present invention allows an Agent access to non-managed applications without restricting the agent's access to the managed applications.

摘要翻译： 用于在代理桌面上显示的图形用户界面和方法。 本发明的图形用户界面能够根据工作流程在指定区域中自动显示被管理的应用程序。 本发明的图形用户界面还包括手动控制被管理应用的显示的能力。 此外，本发明的图形用户界面和方法允许代理对非管理应用的访问，而不限制代理对被管理应用的访问。

公开(公告)号：US08171420B2

公开(公告)日：2012-05-01

申请号：US10633250

申请日：2003-07-31

申请人： Charles Hymes ,  Justin Broughton ,  Kevin McPartlan ,  Chandra Pisupati

发明人： Charles Hymes ,  Justin Broughton ,  Kevin McPartlan ,  Chandra Pisupati

IPC分类号： G06F3/048 ,  G06F3/01

CPC分类号： G06F9/451

摘要： A graphical user interface and method for displaying on an agent's desktop. The graphical user interface of the present invention being capable of automatically displaying, in a designated area, a managed application according to a workflow. The graphical user interface of the present invention also includes the ability to control the display of managed applications manually. Further, the graphical user interface and method of the present invention allows an Agent access to non-managed applications without restricting the agent's access to the managed applications.

摘要翻译： 用于在代理桌面上显示的图形用户界面和方法。 本发明的图形用户界面能够根据工作流程在指定区域中自动显示被管理的应用程序。 本发明的图形用户界面还包括手动控制被管理应用的显示的能力。 此外，本发明的图形用户界面和方法允许代理对非管理应用的访问，而不限制代理对被管理应用的访问。

公开(公告)号：US20080064333A1

公开(公告)日：2008-03-13

申请号：US11820290

申请日：2007-06-18

申请人： Charles Hymes

发明人： Charles Hymes

IPC分类号： H04B7/00 ,  H04Q7/38

CPC分类号： H04L67/16 ,  G06Q30/02 ,  H04L29/12018 ,  H04L61/10 ,  H04L67/14

摘要： A system and method of facilitating communication, via a telecommunications system, among people that may perceive each other's physical presence, but may not know each other's identity or contact information (e.g., telephone number, e-mail address, etc.). A user indicates a target (another user or another user's vehicle) by specifying values of various observable features that unambiguously describe the target within the constraints of the target's location. Communication between two users may be mediated, and may be wholly or partially suspended unless it is initiated by both parties.

摘要翻译： 通过电信系统促进可能感知彼此的身体存在但可能不知道彼此的身份或联系信息（例如，电话号码，电子邮件地址等）的人之间的通信的系统和方法。 用户通过指定在目标位置的约束内明确描述目标的各种可观察特征的值来指示目标（另一用户或其他用户的车辆）。 两个用户之间的通信可能被中介，并且可能被全部或部分暂停，除非由双方发起。

公开(公告)号：US20060256959A1

公开(公告)日：2006-11-16

申请号：US11279546

申请日：2006-04-12

申请人： Charles Hymes

发明人： Charles Hymes

IPC分类号： H04M1/00

CPC分类号： H04M1/26 ,  H04M1/72522 ,  H04M1/72547 ,  H04M2250/02 ,  H04W4/20

摘要： A method of exchanging data comprises specifying in a first electronic device a recipient via perceptual addressing, and sending information from the first electronic device indicating an intent to conditionally communicate with the recipient only upon an expression of interest from the recipient in communicating with a user of the first electronic device. In a further example, a conditional message is sent from the first electronic device to the specified recipient electronic device such that the conditional message is visible to a recipient device user only upon the expression of interest from the recipient in communicating with a user of the first electronic device.

摘要翻译： 交换数据的方法包括在第一电子设备中通过感知寻址来指定接收者，以及从第一电子设备发送指示与收件人有意通信的意图的信息，仅在来自接收者的兴趣表达时与用户通信 第一个电子设备。 在另一示例中，条件消息从第一电子设备发送到指定的接收者电子设备，使得条件消息对于接收者设备用户是可见的，只有当来自接收者的兴趣表达与第一个用户的用户通信时 电子设备。