公开(公告)号：US07707115B2

公开(公告)日：2010-04-27

申请号：US10205244

申请日：2002-07-25

申请人： Chris Goringe ,  Rohan Lenard ,  Julian J. Orbach ,  Martin Smyrk

发明人： Chris Goringe ,  Rohan Lenard ,  Julian J. Orbach ,  Martin Smyrk

IPC分类号： G06F17/60

CPC分类号： G06Q10/10

摘要： The period software licensing system allows the customer to create a software license schedule that includes one or more time periods during which application file usage is allowed and identifies the maximum number of concurrent application files allowed during the corresponding time period. The software license schedule may include a plurality of time periods each having a different corresponding maximum number of concurrent user allowed. The software management system authorizes concurrent usage of application files based on the time period during which an application file usage request is received and the number of concurrent users presently authorized.

摘要翻译： 期间软件许可系统允许客户创建软件许可计划，其中包括允许应用程序文件使用的一个或多个时间段，并标识在相应时间段内允许的并发应用程序文件的最大数量。 软件许可计划可以包括多个时间段，每个时间段具有不同的对应的最大并发用户数量。 软件管理系统根据接收到应用文件使用请求的时间段和当前授权的并发用户数，授权并发使用应用文件。

公开(公告)号：US07136478B1

公开(公告)日：2006-11-14

申请号：US10819492

申请日：2004-04-06

申请人： Thomas E. Brand ,  Chris Goringe

发明人： Thomas E. Brand ,  Chris Goringe

IPC分类号： H04M3/00

CPC分类号： H04M3/51 ,  H04M3/42382 ,  H04M3/493 ,  H04M2201/38 ,  H04M2201/60 ,  H04M2203/251 ,  H04M2203/254

摘要： The present invention is directed to a telecommunication device 174 or 180 including (a) an input operable to receive from an endpoint, as part of a live voice communication, a text message and an audio message, the audio message being a voiced version of the text message; (b) a character display; (c) at least one activator; and (d) a graphical display agent 184 operable to (i) display the text message on an associated character display 300 and (ii) audibly play the audio message.

摘要翻译： 本发明涉及电信设备174或180，其包括（a）可操作以从终端接收作为实时语音通信的一部分的文本消息和音频消息的输入，所述音频消息是所述音频消息的有声版本 短信 （b）字符显示; （c）至少一种活化剂; 和（d）可操作以（i）在相关联的字符显示器300上显示文本消息的图形显示代理184，以及（ii）可听地播放音频消息。

公开(公告)号：US08472612B1

公开(公告)日：2013-06-25

申请号：US10768894

申请日：2004-01-29

申请人： Chris Goringe ,  Alex M. Krumm-Heller ,  Alan Green ,  Peter D. Runcie ,  Melanie L. Smith

发明人： Chris Goringe ,  Alex M. Krumm-Heller ,  Alan Green ,  Peter D. Runcie ,  Melanie L. Smith

IPC分类号： H04M3/00

CPC分类号： H04M3/5231 ,  H04M3/42187 ,  H04M2203/6081

摘要： An improved system and method that allows a customer waiting, for example, in a call center queue to leave contact information, a preferred callback time frame and drop out of the queue. The system and method computes a priority access code and a time frame when its use is valid that coincides with the preferred callback time frame of the call center or customer service department, etc. In response to the request for a priority access code to use when the customer calls back, the system and method sends the customer a callback message including the priority access code and time frame when its use is valid. During the time frame the priority access code is valid, the customer contacts the call center for example by calling back or by initiating a web chat, etc., re-enters the queue and uses the priority access code. This allows the customer to enter a general queue at their convenience and at a higher priority or go straight to the head of the general queue. Alternatively, the customer may enter a callback queue, which already has a higher priority than the general queue.

摘要翻译： 一种改进的系统和方法，其允许客户等待，例如在呼叫中心队列中离开联系人信息，优选的回调时间框架和退出队列。 该系统和方法计算优先权访问代码和当其使用有效时与呼叫中心或客户服务部门的优选回呼时间段一致的时间帧。响应于对优先权访问代码的请求 客户回拨，系统和方法向客户发送包含优先权访问代码和时间框架在其使用有效期间的回呼消息。 在时间框架期间，优先权访问代码是有效的，例如通过回呼或者发起网络聊天等重新进入队列并使用优先权访问码，客户联系呼叫中心。 这允许客户在其方便和优先级方面进入一般的队列，或者直接进入一般队列的头部。 或者，客户可以输入已经具有比一般队列更高的优先级的回叫队列。