公开(公告)号：US20120046999A1

公开(公告)日：2012-02-23

申请号：US12861220

申请日：2010-08-23

申请人： Sairam Jayaraman ,  Walid M. Kobrosly ,  David M. Northcutt ,  Steven W. Rohrssen ,  Mithkal M. Smadi ,  Padmanaban Sukhumaran

发明人： Sairam Jayaraman ,  Walid M. Kobrosly ,  David M. Northcutt ,  Steven W. Rohrssen ,  Mithkal M. Smadi ,  Padmanaban Sukhumaran

IPC分类号： G06Q10/00

CPC分类号： G06Q10/063 ,  G06Q10/06393

摘要： A method for managing performance of an IT service delivery process to ensure the changes meet service performance objectives. Key performance metrics (KPIs) of a service delivery process are collected in a continuous manner at defined time intervals, both before a change to improve performance is applied to the process (baseline measurements) and after a change is applied to the process (post-change measurements). A process behavior graph is generated comprising each baseline and post-change performance measurement at the time interval collected, the time interval at which the change was applied to the process, and the performance objectives for the process. The graph is displayed to a user to enable the user to determine the impact the change has on the service delivery process in view of differences between the baseline and post-change performance measurements, and to determine whether the process meets performance objectives in view of the performance objectives.

摘要翻译： 管理IT服务交付流程性能以确保变更满足服务绩效目标的方法。 在将改进性能应用于过程（基线测量）之前，以及在对过程进行更改之后，以规定的时间间隔以连续方式收集服务交付过程的关键绩效指标（KPI） 改变测量）。 生成过程行为图，其中包括在收集的时间间隔，更改应用于过程的时间间隔以及过程的性能目标的每个基线和变更后绩效测量。 该图显示给用户，以使用户能够根据基线和变更后绩效测量之间的差异来确定变更对服务交付过程的影响，并确定该过程是否符合性能目标 绩效目标。

公开(公告)号：US20130173323A1

公开(公告)日：2013-07-04

申请号：US13342229

申请日：2012-01-03

申请人： Yixin Diao ,  Aliza R. Heching ,  David M. Northcutt ,  George E. Stark

发明人： Yixin Diao ,  Aliza R. Heching ,  David M. Northcutt ,  George E. Stark

IPC分类号： G06Q10/06 ,  G06G7/48

CPC分类号： G06Q10/063112 ,  G06Q10/04 ,  G06Q10/06 ,  G06Q10/06315 ,  G06Q50/28

摘要： An approach for validating a model is presented. Data from a system being modeled is collected. First and second models of the system are constructed from the collected data. Based on the first model, a first determination of an aspect of the system is determined. Based on the second model, a second determination of the aspect of the system is determined. A variation between the first and second determinations is determined. An input for resolving the variation is received and in response, a model of the system that reduces the variation is derived.

摘要翻译： 介绍了验证模型的方法。 收集来自正在建模的系统的数据。 系统的第一和第二模型是从收集的数据构建的。 基于第一模型，确定系统的一个方面的第一确定。 基于第二模型，确定系统的方面的第二确定。 确定第一和第二确定之间的变化。 接收用于解析变化的输入，作为响应，导出减少变化的系统的模型。

公开(公告)号：US20120136685A1

公开(公告)日：2012-05-31

申请号：US12957093

申请日：2010-11-30

申请人： David M. Northcutt ,  George E. Stark ,  James A. Tyler

发明人： David M. Northcutt ,  George E. Stark ,  James A. Tyler

IPC分类号： G06Q10/00

CPC分类号： G06Q10/063112

摘要： A computer implemented method allocates resources within a workload management program. A computer identifies a first ratio for a first skill team of plurality of skill teams. The computer determines whether the first ratio for the first skill team exceeds a skill team threshold of the first skill team. Responsive to the computer determining that the first ratio for the first skill team exceeds the skill team threshold of the first skill team, the computer allocates the resources from at least one of the plurality of skill teams other than the first skill team to the first skill team. A computer program product and a computer system for allocating resources within a workload management program are also provided.

摘要翻译： 计算机实现的方法在工作负载管理程序中分配资源。 计算机识别多个技能队伍的第一技能队伍的第一比例。 计算机确定第一技能队伍的第一比率是否超过第一技能队伍的技能队伍阈值。 响应于计算机确定第一技能队伍的第一比例超过第一技能队伍的技能队伍阈值，计算机将来自第一技能队伍以外的多个技能队伍中的至少一个的资源分配给第一技能 球队。 还提供了用于在工作负载管理程序内分配资源的计算机程序产品和计算机系统。

公开(公告)号：US08407080B2

公开(公告)日：2013-03-26

申请号：US12861220

申请日：2010-08-23

申请人： Sairam Jayaraman ,  Walid M. Kobrosly ,  David M. Northcutt ,  Steven W. Rohrssen ,  Mithkal M. Smadi ,  Padmanaban Sukhumaran

发明人： Sairam Jayaraman ,  Walid M. Kobrosly ,  David M. Northcutt ,  Steven W. Rohrssen ,  Mithkal M. Smadi ,  Padmanaban Sukhumaran

IPC分类号： G06Q10/00

CPC分类号： G06Q10/063 ,  G06Q10/06393

摘要： A method for managing performance of an IT service delivery process to ensure the changes meet service performance objectives. Key performance metrics (KPIs) of a service delivery process are collected in a continuous manner at defined time intervals, both before a change to improve performance is applied to the process (baseline measurements) and after a change is applied to the process (post-change measurements). A process behavior graph is generated comprising each baseline and post-change performance measurement at the time interval collected, the time interval at which the change was applied to the process, and the performance objectives for the process. The graph is displayed to a user to enable the user to determine the impact the change has on the service delivery process in view of differences between the baseline and post-change performance measurements, and to determine whether the process meets performance objectives in view of the performance objectives.

摘要翻译： 管理IT服务交付流程性能以确保变更满足服务绩效目标的方法。 在将改进性能应用于过程（基线测量）之前，以及在对过程进行更改之后，以规定的时间间隔以连续方式收集服务交付过程的关键绩效指标（KPI） 改变测量）。 生成过程行为图，其中包括在收集的时间间隔，更改应用于过程的时间间隔以及过程的性能目标的每个基线和变更后绩效测量。 该图显示给用户，以使用户能够根据基线和变更后绩效测量之间的差异来确定变更对服务交付过程的影响，并确定该过程是否符合性能目标 绩效目标。