公开(公告)号：US06744861B1

公开(公告)日：2004-06-01

申请号：US09609018

申请日：2000-06-30

申请人： Barry Paul Pershan ,  Kay L. Bechtel ,  William F. Diede ,  Euguene Lubchenko ,  Scott Alexander McAliley ,  Jayant M. Naik ,  John Reformato

发明人： Barry Paul Pershan ,  Kay L. Bechtel ,  William F. Diede ,  Euguene Lubchenko ,  Scott Alexander McAliley ,  Jayant M. Naik ,  John Reformato

IPC分类号： H04M164

CPC分类号： H04M1/271 ,  H04M3/44 ,  H04M3/4931 ,  H04Q3/0029

摘要： Methods and apparatus for implementing communication services such as voice dialing services are described. In one Centrex based voice dialing embodiment, voice dialing service subscribers are given access to personal voice dialing records including calling entries via the Internet as well as via telephone connections. Each calling entry normally includes the name and, optionally nickname, of a party to be called. It also includes one or more telephone numbers associated with each name. Different telephone number identifies, e.g. locations, can be associated with different names. A user can create or update entries in a voice dialing directory using text conveyed over the Internet or speech supplied via a telephone connection. In order to facilitate updating and maintenance of voice dialing directories over the Internet speaker independent (SI) speech recognition models are used. When a calling entry is created via the Internet the text of the name is processed to generate a corresponding speech recognition model there from. When an entry is created via speech obtained over the telephone, a speech recognition model is generated from the speech and a text name is generated is generated using speech to text technology. To avoid having to hang-up and initiate a new voice dialing call the outcome of a voice dialing call is monitored and the subscriber is provided the opportunity to initiate another call using voice dialing if the first call did not complete successfully e.g., goes unanswered.

摘要翻译： 描述用于实现诸如语音拨号服务的通信服务的方法和装置。 在一个基于Centrex的语音拨号实施例中，语音拨号服务用户被允许访问个人语音拨号记录，包括通过因特网的呼叫条目以及通过电话连接。 每个呼叫条目通常包括要呼叫的一方的名称和（可选的昵称）。 它还包括与每个名称相关联的一个或多个电话号码。 不同的电话号码标识，例如 位置，可以与不同的名称相关联。 用户可以使用通过因特网传送的文本或通过电话连接提供的语音来创建或更新语音拨号目录中的条目。 为了便于通过互联网扬声器独立（SI）语音识别模型更新和维护语音拨号目录。 当通过因特网创建呼叫条目时，处理该名称的文本以从中产生相应的语音识别模型。 当通过电话获得的语音创建条目时，从语音生成语音识别模型，并且使用语音到文本技术生成文本名称。 为了避免挂起并发起新的语音拨号呼叫，监视语音拨号呼叫的结果，并且如果第一呼叫没有成功地完成，则向用户提供利用语音拨号发起另一个呼叫的机会，例如，未被应答。

公开(公告)号：US06650738B1

公开(公告)日：2003-11-18

申请号：US09608405

申请日：2000-06-30

申请人： Barry Paul Pershan ,  Kay L. Bechtel ,  William F. Diede ,  Euguene Lubchenko ,  Scott Alexander McAlily ,  Jayant M. Naik ,  John Reformato

发明人： Barry Paul Pershan ,  Kay L. Bechtel ,  William F. Diede ,  Euguene Lubchenko ,  Scott Alexander McAlily ,  Jayant M. Naik ,  John Reformato

IPC分类号： H04M164

CPC分类号： H04M1/271 ,  H04M3/44 ,  H04M3/4931 ,  H04Q3/0029

摘要： Methods and apparatus for implementing communication services such as voice dialing services are described. In one Centrex based voice dialing embodiment, voice dialing service subscribers are given access to personal voice dialing records including calling entries via the Internet as well as via telephone connections. Each calling entry normally includes the name and, optionally nickname, of a party to be called. It also includes one or more telephone numbers associated with each name. Different telephone number identifies, e.g. locations, can be associated with different names. A user can create or update entries in a voice dialing directory using text conveyed over the Internet or speech supplied via a telephone connection. In order to facilitate updating and maintenance of voice dialing directories over the Internet speaker independent (SI) speech recognition models are used. When a calling entry is created via the Internet the text of the name is processed to generate a corresponding speech recognition model there from. When an entry is created via speech obtained over the telephone, a speech recognition model is generated from the speech and a text name is generated is generated using speech to text technology. To avoid having to hang-up and initiate a new voice dialing call the outcome of a voice dialing call is monitored and the subscriber is provided the opportunity to initiate another call using voice dialing if the first call did not complete successfully e.g., goes unanswered.

摘要翻译： 描述用于实现诸如语音拨号服务的通信服务的方法和装置。 在一个基于Centrex的语音拨号实施例中，语音拨号服务用户被允许访问个人语音拨号记录，包括通过因特网的呼叫条目以及通过电话连接。 每个呼叫条目通常包括要呼叫的一方的名称和（可选的昵称）。 它还包括与每个名称相关联的一个或多个电话号码。 不同的电话号码标识，例如 位置，可以与不同的名称相关联。 用户可以使用通过因特网传送的文本或通过电话连接提供的语音来创建或更新语音拨号目录中的条目。 为了便于通过互联网扬声器独立（SI）语音识别模型更新和维护语音拨号目录。 当通过因特网创建呼叫条目时，处理该名称的文本以从中产生相应的语音识别模型。 当通过电话获得的语音创建条目时，从语音生成语音识别模型，并且使用语音到文本技术生成文本名称。 为了避免挂起并发起新的语音拨号呼叫，监视语音拨号呼叫的结果，并且如果第一呼叫没有成功地完成，则向用户提供利用语音拨号发起另一个呼叫的机会，例如，未被应答。