Voice dialing methods and apparatus implemented using AIN techniques
    1.
    发明授权
    Voice dialing methods and apparatus implemented using AIN techniques 有权
    使用AIN技术实现的语音拨号方式和设备

    公开(公告)号:US06744861B1

    公开(公告)日:2004-06-01

    申请号:US09609018

    申请日:2000-06-30

    IPC分类号: H04M164

    摘要: Methods and apparatus for implementing communication services such as voice dialing services are described. In one Centrex based voice dialing embodiment, voice dialing service subscribers are given access to personal voice dialing records including calling entries via the Internet as well as via telephone connections. Each calling entry normally includes the name and, optionally nickname, of a party to be called. It also includes one or more telephone numbers associated with each name. Different telephone number identifies, e.g. locations, can be associated with different names. A user can create or update entries in a voice dialing directory using text conveyed over the Internet or speech supplied via a telephone connection. In order to facilitate updating and maintenance of voice dialing directories over the Internet speaker independent (SI) speech recognition models are used. When a calling entry is created via the Internet the text of the name is processed to generate a corresponding speech recognition model there from. When an entry is created via speech obtained over the telephone, a speech recognition model is generated from the speech and a text name is generated is generated using speech to text technology. To avoid having to hang-up and initiate a new voice dialing call the outcome of a voice dialing call is monitored and the subscriber is provided the opportunity to initiate another call using voice dialing if the first call did not complete successfully e.g., goes unanswered.

    摘要翻译: 描述用于实现诸如语音拨号服务的通信服务的方法和装置。 在一个基于Centrex的语音拨号实施例中,语音拨号服务用户被允许访问个人语音拨号记录,包括通过因特网的呼叫条目以及通过电话连接。 每个呼叫条目通常包括要呼叫的一方的名称和(可选的昵称)。 它还包括与每个名称相关联的一个或多个电话号码。 不同的电话号码标识,例如 位置,可以与不同的名称相关联。 用户可以使用通过因特网传送的文本或通过电话连接提供的语音来创建或更新语音拨号目录中的条目。 为了便于通过互联网扬声器独立(SI)语音识别模型更新和维护语音拨号目录。 当通过因特网创建呼叫条目时,处理该名称的文本以从中产生相应的语音识别模型。 当通过电话获得的语音创建条目时,从语音生成语音识别模型,并且使用语音到文本技术生成文本名称。 为了避免挂起并发起新的语音拨号呼叫,监视语音拨号呼叫的结果,并且如果第一呼叫没有成功地完成,则向用户提供利用语音拨号发起另一个呼叫的机会,例如,未被应答。

    Methods and apparatus for performing sequential voice dialing operations
    2.
    发明授权
    Methods and apparatus for performing sequential voice dialing operations 失效
    执行顺序语音拨号操作的方法和装置

    公开(公告)号:US06650738B1

    公开(公告)日:2003-11-18

    申请号:US09608405

    申请日:2000-06-30

    IPC分类号: H04M164

    摘要: Methods and apparatus for implementing communication services such as voice dialing services are described. In one Centrex based voice dialing embodiment, voice dialing service subscribers are given access to personal voice dialing records including calling entries via the Internet as well as via telephone connections. Each calling entry normally includes the name and, optionally nickname, of a party to be called. It also includes one or more telephone numbers associated with each name. Different telephone number identifies, e.g. locations, can be associated with different names. A user can create or update entries in a voice dialing directory using text conveyed over the Internet or speech supplied via a telephone connection. In order to facilitate updating and maintenance of voice dialing directories over the Internet speaker independent (SI) speech recognition models are used. When a calling entry is created via the Internet the text of the name is processed to generate a corresponding speech recognition model there from. When an entry is created via speech obtained over the telephone, a speech recognition model is generated from the speech and a text name is generated is generated using speech to text technology. To avoid having to hang-up and initiate a new voice dialing call the outcome of a voice dialing call is monitored and the subscriber is provided the opportunity to initiate another call using voice dialing if the first call did not complete successfully e.g., goes unanswered.

    摘要翻译: 描述用于实现诸如语音拨号服务的通信服务的方法和装置。 在一个基于Centrex的语音拨号实施例中,语音拨号服务用户被允许访问个人语音拨号记录,包括通过因特网的呼叫条目以及通过电话连接。 每个呼叫条目通常包括要呼叫的一方的名称和(可选的昵称)。 它还包括与每个名称相关联的一个或多个电话号码。 不同的电话号码标识,例如 位置,可以与不同的名称相关联。 用户可以使用通过因特网传送的文本或通过电话连接提供的语音来创建或更新语音拨号目录中的条目。 为了便于通过互联网扬声器独立(SI)语音识别模型更新和维护语音拨号目录。 当通过因特网创建呼叫条目时,处理该名称的文本以从中产生相应的语音识别模型。 当通过电话获得的语音创建条目时,从语音生成语音识别模型,并且使用语音到文本技术生成文本名称。 为了避免挂起并发起新的语音拨号呼叫,监视语音拨号呼叫的结果,并且如果第一呼叫没有成功地完成,则向用户提供利用语音拨号发起另一个呼叫的机会,例如,未被应答。

    Voice dialing using speech models generated from text and/or speech
    3.
    发明授权
    Voice dialing using speech models generated from text and/or speech 有权
    使用从文本和/或语音生成的语音模型的语音拨号

    公开(公告)号:US06690772B1

    公开(公告)日:2004-02-10

    申请号:US09608884

    申请日:2000-06-30

    IPC分类号: H04M342

    摘要: Methods and apparatus for implementing communication services such as voice dialing services are described. In one Centrex based voice dialing embodiment, voice dialing service subscribers are given access to personal voice dialing records including calling entries via the Internet as well as via telephone connections. Each calling entry normally includes the name and, optionally nickname, of a party to be called. It also includes one or more telephone numbers associated with each name. Different telephone number identifies, e.g. locations, can be associated with different names. A user can create or update entries in a voice dialing directory using text conveyed over the Internet or speech supplied via a telephone connection. In order to facilitate updating and maintenance of voice dialing directories over the Internet speaker independent (SI) speech recognition models are used. When a calling entry is created via the Internet the text of the name is processed to generate a corresponding speech recognition model there from. When an entry is created via speech obtained over the telephone, a speech recognition model is generated from the speech and a text name is generated is generated using speech to text technology. To avoid having to hang-up and initiate a new voice dialing call the outcome of a voice dialing call is monitored and the subscriber is provided the opportunity to initiate another call using voice dialing if the first call did not complete successfully e.g., goes unanswered.

    摘要翻译: 描述用于实现诸如语音拨号服务的通信服务的方法和装置。 在一个基于Centrex的语音拨号实施例中,语音拨号服务用户被允许访问个人语音拨号记录,包括通过因特网的呼叫条目以及通过电话连接。 每个呼叫条目通常包括要呼叫的一方的名称和(可选的昵称)。 它还包括与每个名称相关联的一个或多个电话号码。 不同的电话号码标识,例如 位置,可以与不同的名称相关联。 用户可以使用通过因特网传送的文本或通过电话连接提供的语音来创建或更新语音拨号目录中的条目。 为了便于通过互联网扬声器独立(SI)语音识别模型更新和维护语音拨号目录。 当通过因特网创建呼叫条目时,处理该名称的文本以从中产生相应的语音识别模型。 当通过电话获得的语音创建条目时,从语音生成语音识别模型,并且使用语音到文本技术生成文本名称。 为了避免挂起并发起新的语音拨号呼叫,监视语音拨号呼叫的结果,并且如果第一呼叫没有成功地完成,则向用户提供利用语音拨号发起另一个呼叫的机会,例如,未被应答。

    Voice dialing using text names
    4.
    发明授权
    Voice dialing using text names 有权
    使用文本名称进行语音拨号

    公开(公告)号:US06963633B1

    公开(公告)日:2005-11-08

    申请号:US09609585

    申请日:2000-06-30

    摘要: Methods and apparatus for implementing communication services such as voice dialing services are described. In one Centrex based voice dialing embodiment, voice dialing service subscribers are given access to personal voice dialing records including calling entries via the Internet as well as via telephone connections. Each calling entry normally includes the name and, optionally nickname, of a party to be called. It also includes one or more telephone numbers associated with each name. Different telephone number identifies, e.g. locations, can be associated with different names. A user can create or update entries in a voice dialing directory using text conveyed over the Internet or speech supplied via a telephone connection. In order to facilitate updating and maintenance of voice dialing directories over the Internet speaker independent (SI) speech recognition models are used. When a calling entry is created via the Internet the text of the name is processed to generate a corresponding speech recognition model there from. When an entry is created via speech obtained over the telephone, a speech recognition model is generated from the speech and a text name is generated is generated using speech to text technology. To avoid having to hang-up and initiate a new voice dialing call the outcome of a voice dialing call is monitored and the subscriber is provided the opportunity to initiate another call using voice dialing if the first call did not complete successfully e.g., goes unanswered.

    摘要翻译: 描述用于实现诸如语音拨号服务的通信服务的方法和装置。 在一个基于Centrex的语音拨号实施例中,语音拨号服务用户被允许访问个人语音拨号记录,包括通过因特网的呼叫条目以及通过电话连接。 每个呼叫条目通常包括要呼叫的一方的名称和(可选的昵称)。 它还包括与每个名称相关联的一个或多个电话号码。 不同的电话号码标识,例如 位置,可以与不同的名称相关联。 用户可以使用通过因特网传送的文本或通过电话连接提供的语音来创建或更新语音拨号目录中的条目。 为了便于通过互联网扬声器独立(SI)语音识别模型更新和维护语音拨号目录。 当通过因特网创建呼叫条目时,处理该名称的文本以从中产生相应的语音识别模型。 当通过电话获得的语音创建条目时,从语音生成语音识别模型,并且使用语音到文本技术生成文本名称。 为了避免挂起并发起新的语音拨号呼叫,监视语音拨号呼叫的结果,并且如果第一呼叫没有成功地完成,则向用户提供利用语音拨号发起另一个呼叫的机会,例如,未被应答。

    Methods and apparatus for connecting family members
    5.
    发明授权
    Methods and apparatus for connecting family members 失效
    连接家庭成员的方法和设备

    公开(公告)号:US06993355B1

    公开(公告)日:2006-01-31

    申请号:US10081310

    申请日:2002-02-22

    IPC分类号: H04B7/00 H04Q7/20

    摘要: Communications methods for allowing groups of individuals, such as family members, to contact one another when no one is available to answer calls to a primary, e.g., family, telephone number are described. Calls which go unanswered are connected to a telephony device capable of storing messages and initiating conference calls. If the calling party is determined to be a family member the telephony device accesses a table of contact information corresponding to the unanswered telephone number and offers the caller the opportunity to hear messages from other family members and/or initiate a conference call to one or more family members who have supplied a contact telephone number. Family members can access and update the table of messages and contact number information by telephone or the Internet. Table information can be accessed and updated remotely thereby providing a method of communicating with family members even when no one is at home.

    摘要翻译: 描述了允许诸如家庭成员之类的个人组在没有人可用来应答对主要(例如家庭)电话号码的呼叫时彼此联系的通信方法。 未应答的呼叫连接到能够存储消息并发起电话会议的电话设备。 如果主叫方被确定为家庭成员,则电话设备访问与未应答的电话号码相对应的联系人信息表,并且向呼叫者提供从其他家庭成员听到消息和/或发起对一个或多个电话会议呼叫的机会 已提供联络电话号码的家庭成员。 家庭成员可以通过电话或互联网访问和更新消息表和联系电话信息。 表信息可以远程访问和更新,从而提供与家庭成员通信的方法,即使没有人在家。

    Methods and apparatus for using AIN techniques to facilitate servicing of calls by a group of users
    6.
    发明授权
    Methods and apparatus for using AIN techniques to facilitate servicing of calls by a group of users 失效
    使用AIN技术来方便一组用户对呼叫进行维修的方法和装置

    公开(公告)号:US06947537B2

    公开(公告)日:2005-09-20

    申请号:US09812487

    申请日:2001-03-20

    摘要: AIN based call routing, transfer and conferencing methods and apparatus are disclosed. In various embodiments initial call routing is based on the availability of a party to service a call as determined from a computer system associated with the party selected to service the call. The party's computer system supports a telephone application programming interface (TAPI) which allows a telephone network server to determine the availability of the party selected to service the call from, in part, TAPI obtained telephone line status information. The network server supplies call related data to the computer system of the party assigned to service the call. Call transfer and conferencing operations along with the transfer of call related data are also supported. AIN mid-call triggers are used in some embodiments to support call transfer and conferencing operations.

    摘要翻译: 公开了基于AIN的呼叫路由,传送和会议方法和装置。 在各种实施例中,初始呼叫路由基于从与被选择来服务呼叫的方相关联的计算机系统确定的服务呼叫的一方的可用性。 该方的计算机系统支持电话应用编程接口(TAPI),其允许电话网络服务器部分地从TAPI获得的电话线路状态信息中确定被选择来服务呼叫的方的可用性。 网络服务器将呼叫相关数据提供给分配给服务呼叫的一方的计算机系统。 还支持呼叫转移和会议操作以及呼叫相关数据的传输。 在一些实施例中使用AIN中间呼叫触发器来支持呼叫转移和会议操作。

    Methods and apparatus for facilitating the interaction between multiple telephone and computer users
    7.
    发明授权
    Methods and apparatus for facilitating the interaction between multiple telephone and computer users 失效
    促进多个电话和计算机用户之间交互的方法和装置

    公开(公告)号:US06920213B2

    公开(公告)日:2005-07-19

    申请号:US09812488

    申请日:2001-03-20

    摘要: AIN based call routing, transfer and conferencing methods and apparatus are disclosed. In various embodiments initial call routing is based on the availability of a party to service a call as determined from a computer system associated with the party selected to service the call. The party's computer system supports a telephone programming application interface (TAPI) which allows a telephone network server to determine the availability of the party selected to service the call from, in part, TAPI obtained telephone line status information. The network server supplies call related data to the computer system of the party assigned to service the call. Call transfer and conferencing operations along with the transfer of call related data are also supported. AIN mid-call triggers are used in some embodiments to support call transfer and conferencing operations.

    摘要翻译: 公开了基于AIN的呼叫路由,传送和会议方法和装置。 在各种实施例中,初始呼叫路由基于从与被选择来服务呼叫的方相关联的计算机系统确定的服务呼叫的一方的可用性。 该方的计算机系统支持电话编程应用程序接口(TAPI),该接口允许电话网络服务器部分地由TAPI获得的电话线路状态信息来确定被选择来服务呼叫的方的可用性。 网络服务器将呼叫相关数据提供给分配给服务呼叫的一方的计算机系统。 还支持呼叫转移和会议操作以及呼叫相关数据的传输。 在一些实施例中使用AIN中间呼叫触发器来支持呼叫转移和会议操作。

    Methods and apparatus for notifying subscriber's of forwarded calls
    8.
    发明授权
    Methods and apparatus for notifying subscriber's of forwarded calls 有权
    通知用户转接呼叫的方法和装置

    公开(公告)号:US06823057B1

    公开(公告)日:2004-11-23

    申请号:US09607887

    申请日:2000-06-30

    IPC分类号: H04M342

    摘要: Methods and apparatus for implementing call forwarding services using AIN techniques and next event list messages are described. Methods of notifying a subscriber of a call forwarded using AIN techniques are also described. In accordance with one feature of the present invention, a subscriber is allowed to set the number of rings which are allowed to occur prior to a call being forwarded. The number of rings, e.g., the ring count, is stored as part of a customer's call processing record (CPR) which is used by a service control point (SCP) to implement the call forwarding service. The ring count information may be updated via the Internet or via a dial-up telephone connection. Call forwarding customers are provided with a distinctive ring, e.g., a ring shorter than an ordinary telephone ring, to notify them when a call is being forwarded. Distinctive rings may be used to distinguish between different forwarding services. For example a different ring may be used for forwarding to voice mail than for selective call forwarding or follow-me call forwarding. The distinctive ring may be implemented by using an SCP to instruct a telephone switch to provide any one of a plurality of different rings which are supported by the telephone switch or by simply causing the subscribers phone to ring for different periods of time which are shorter than a normal ring.

    摘要翻译: 描述了使用AIN技术和下一个事件列表消息来实现呼叫转移服务的方法和装置。 还描述了使用AIN技术向用户通知转接的方法。 根据本发明的一个特征,允许用户设置在呼叫转移之前允许发生的振铃次数。 诸如振铃次数的振铃次数被存储为客户的呼叫处理记录(CPR)的一部分,CPR由服务控制点(SCP)用来实现呼叫转移服务。 铃声计数信息可以经由互联网或拨号电话连接来更新。 呼叫转移客户被提供有独特的环,例如比普通电话铃更短的环,当呼叫正在转发时通知他们。 可以使用独特的环来区分不同的转发服务。 例如,与选择性呼叫转移或后续呼叫转移相比,可以使用不同的环来转发语音邮件。 可以通过使用SCP来指示电话交换机提供由电话交换机支持的多个不同振铃中的任何一个或者通过简单地使用户电话振铃不同的时间段来实现特征振铃,该时间段短于 一个正常的戒指。

    Methods and apparatus for billing conference calls
    9.
    发明授权
    Methods and apparatus for billing conference calls 有权
    用于计费电话会议的方法和装置

    公开(公告)号:US07123702B1

    公开(公告)日:2006-10-17

    申请号:US10108083

    申请日:2002-03-27

    IPC分类号: H04M15/00 H04M3/42

    摘要: Methods and apparatus for billing communications services through the use of AIN functionality are described. Billing information is communicated to a service control point by placing one or two calls to a service subscriber to be billed for a service. The calls encounter a trigger set at a switch. In response to trigger activation the switch sends a message to the service control point. The message includes billing information placed into a billing data field of the call. The service control point extracts the billing information received in the message or messages from the switch and bills the called service subscriber based on the received billing information. In the single billing call embodiment the device initiating the billing call is responsible for determining the amount of time for which the service is to be billed, e.g., conference duration, in addition to other billing information.

    摘要翻译: 描述了通过使用AIN功能计费通信服务的方法和装置。 计费信息通过将一个或两个呼叫发送给服务控制点,以对服务订户进行计费,以对服务进行计费。 呼叫遇到在交换机设置的触发器。 响应触发激活,交换机向服务控制点发送消息。 消息包括放置在呼叫的记帐数据字段中的计费信息。 服务控制点提取从交换机接收到的消息或消息中收到的计费信息,并根据收到的计费信息向被叫业务用户收费。 在单个计费呼叫实施例中,发起计费呼叫的设备除了负责其他计费信息之外还负责确定服务计费的时间量,例如会议持续时间。