公开(公告)号：US20090234790A1

公开(公告)日：2009-09-17

申请号：US12046480

申请日：2008-03-12

申请人： Oren Simon ,  Israel Beniaminy ,  Moshe Ben Bassat

发明人： Oren Simon ,  Israel Beniaminy ,  Moshe Ben Bassat

IPC分类号： G06N5/02

CPC分类号： G06Q10/04

摘要： A method to provide a goal function solution to an optimization problem. The goal function includes weighted parameters and is performed over a series of data instances. The method includes identifying the parameters of the goal. The method also includes estimating the numerical range each parameter weight factor may take by determining the minimal and maximal numerical value for any realistic solution, normalizing all parameters, setting a maximum weight value, setting a numerical weight for each parameter, searching for a goal function solution by searching for a good assignment of weight for each parameter, analyzing the series of instances, averaging the weights of the best goal functions obtained for each data instance to obtain a single goal function, determining whether one goal function is good for all instances and determining whether more than one goal function is required, so that each goal function is appropriate for at least one operational characteristics, and can be activated when the character of each new instance is recognized.

摘要翻译： 一种为优化问题提供目标函数解的方法。 目标函数包括加权参数，并通过一系列数据实例执行。 该方法包括识别目标的参数。 该方法还包括通过确定任何逼真解决方案的最小和最大数值，对所有参数进行归一化，设定最大权重值，设置每个参数的数值权重，搜索目标函数来估计每个参数权重因子可能采取的数值范围 通过搜索每个参数的权重分配，分析一系列实例，对每个数据实例获得的最佳目标函数的权重进行平均，以获得单个目标函数，确定一个目标函数是否对所有实例都有好处， 确定是否需要多个目标函数，使得每个目标函数适合于至少一个操作特征，并且可以在识别每个新实例的字符时被激活。

公开(公告)号：US20060031110A1

公开(公告)日：2006-02-09

申请号：US11245790

申请日：2005-10-07

申请人： Moshe Benbassat ,  Amit Bendov ,  Simon Arazi ,  Michael Karlskind ,  Israel Beniaminy

发明人： Moshe Benbassat ,  Amit Bendov ,  Simon Arazi ,  Michael Karlskind ,  Israel Beniaminy

IPC分类号： G06F15/02

CPC分类号： G06Q10/06 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q10/06315 ,  G06Q10/0633 ,  G06Q10/105 ,  G06Q10/1097 ,  G06Q30/0202 ,  G06Q30/0205

摘要： A system for assigning human resources to service tasks. A long term forecasting module enables one or more users simultaneously working on that module to assign tasks that should be fulfilled in the each specific region, based on analysis of past demand and actual service operations. A mid-term planning module enables one or more users simultaneously working on that module to roughly allocate resources to fulfill actual future tasks and expected task demands. A short-term scheduling module enables one or more users simultaneously working on that module to roughly allocate specific human resources to fulfill actual tasks. A coordination module immediately propagates any change in the parameters of the human resource assignments resulting at any one of the forecasting, planning or scheduling modules to effect the other two modules. An analyzing module repeatedly checks the assignment actual status upon any introduction of an assignment update by the forecasting and planning modules to detect discrepancies and to generate alerts to correct those discrepancies.

公开(公告)号：US20130339980A1

公开(公告)日：2013-12-19

申请号：US13916590

申请日：2013-06-13

申请人： Omer Meshar ,  Gila Bar ,  Mike Karlskind ,  Danny Korach ,  Israel Beniaminy ,  Moshe Ben-Bassat

发明人： Omer Meshar ,  Gila Bar ,  Mike Karlskind ,  Danny Korach ,  Israel Beniaminy ,  Moshe Ben-Bassat

IPC分类号： G06F9/54

CPC分类号： G06F9/544 ,  G06F9/541

摘要： Embodiments described herein enable information sharing between multiple software applications in a way that supports seamless workflow when a user interacts with these applications, even when these applications were not originally designed to coexist within the same workflows. The embodiments enable each application to initiate processes, create notifications, and automate actions based on information from all the connected applications. The application programming interface (API) of each application communicates with a dedicated delegate, and the delegates of the different applications interact with each other by reading and writing into a shared hardware and software environment. The delegates, along with the applications and the shared environment, form a composite application.

摘要翻译： 本文所描述的实施例使得当用户与这些应用交互时支持无缝工作流的方式中的多个软件应用之间的信息共享，即使这些应用最初未被设计为在相同的工作流程内共存。 这些实施例使得每个应用能够基于来自所有连接的应用的信息来启动进程，创建通知和自动化动作。 每个应用程序的应用程序编程接口（API）与专用代理进行通信，不同应用程序的代理通过读写共享的硬件和软件环境来相互交互。 代表以及应用程序和共享环境组成一个复合应用程序。

公开(公告)号：US20080052346A1

公开(公告)日：2008-02-28

申请号：US11796456

申请日：2007-04-27

申请人： Moshe Ben Bassat ,  Israel Beniaminy ,  Yaron Goldberg

发明人： Moshe Ben Bassat ,  Israel Beniaminy ,  Yaron Goldberg

IPC分类号： G06F15/16

CPC分类号： H04L67/125 ,  G06Q10/06 ,  G06Q10/087 ,  H04L67/28

摘要： An integrated, pervasive service management system of a service organization for a mobile workforce and vehicle that includes an application server to coordinate communications between the system and field service entities that include service technician communication devices. The system also includes an integration hub server to communicate between the service optimization suite and back office systems of the service organization and a universal service model to automatically coordinate the details of a service contract concerning service to be provided to customers of the organization. A optional service optimization suite to provide integrated, optimized service can also be provided.

摘要翻译： 一种用于移动劳动力和车辆的服务组织的集成的，普遍的服务管理系统，其包括用于协调系统和包括服务技术人员通信设备的现场服务实体之间的通信的应用服务器。 该系统还包括集成中心服务器，用于在服务组织的服务优化套件和后台系统之间进行通信，以及通用服务模型，以自动协调关于要提供给组织的客户的服务的服务合同的细节。 还可以提供可选的服务优化套件，以提供集成的优化服务。

公开(公告)号：US20120290428A1

公开(公告)日：2012-11-15

申请号：US13285003

申请日：2011-10-31

申请人： Moshe Ben-Bassat ,  Israel Beniaminy ,  Gil Bouhnick ,  Tal Geffen ,  Mike Karlskind

发明人： Moshe Ben-Bassat ,  Israel Beniaminy ,  Gil Bouhnick ,  Tal Geffen ,  Mike Karlskind

IPC分类号： G06Q30/06

CPC分类号： G06Q30/06

摘要： A method for selling business applications requiring non-trivial integration, customization and configuration via an application store configured as a centralized virtual shop. The method includes selecting a starter kit by a member of the user organization that best matches needs, enabling a plurality of application buyers and application configurers to work with the starter kit to discover any gaps that may remain and plugging-in additional apps and widgets and removing unneeded components to assemble the full solution configuring and tuning setting parameters and testing.

摘要翻译： 销售业务应用程序的方法，需要通过配置为集中式虚拟商店的应用程序商店进行非平凡的整合，定制和配置。 该方法包括由用户组织的成员选择最佳匹配需求的入门套件，使得多个应用购买者和应用配置者能够与入门套件一起工作，以发现可能保留的任何间隙，以及插入其他应用和小部件，以及 删除不需要的组件来组装完整的解决方案配置和调整设置参数和测试。

公开(公告)号：US20090234689A1

公开(公告)日：2009-09-17

申请号：US12233748

申请日：2008-09-19

申请人： Oren Simon ,  Israel Beniaminy ,  Moshe Ben Bassat

发明人： Oren Simon ,  Israel Beniaminy ,  Moshe Ben Bassat

IPC分类号： G06Q10/00

CPC分类号： G06Q10/00

摘要： A system and method for model-based translation of a business requirement specification into a business solution specification. The method comes asking minimal questions; creating a fully-working solution; and engaging in dialog to adjust the solution to enterprise needs, such that the business becomes fully operational in the shortest possible time and proceeds to attempt to improve with each successive step.

摘要翻译： 将业务需求规范的基于模型的转换为业务解决方案规范的系统和方法。 该方法提出了最少的问题; 创造一个全面的解决方案; 并进行对话以调整企业需求的解决方案，使企业在最短的时间内全面运作，并逐步尝试逐步改进。

公开(公告)号：US07565338B2

公开(公告)日：2009-07-21

申请号：US10332730

申请日：2001-07-12

申请人： Israel Beniaminy ,  Moshe Ben-Bassat

发明人： Israel Beniaminy ,  Moshe Ben-Bassat

IPC分类号： G06N5/02 ,  G06N7/00 ,  G06N7/08

CPC分类号： G06N5/022

摘要： A method for providing technical support via a network is disclosed. The method involves providing a database which contains searchable technical support information, the searchable technical support information remotely accessible and divided into a plurality of support sessions. When the database is accessed for technical support, the method performs an electronic serial dialogue between the database and a user. If no solution to the failure is obtained at the end of the electronic serial dialogue, the method immediately transfers a display of the electronic serial dialogue so far conducted to a selected expert. The method continues the electronic serial dialogue between the user and the selected expert while using the same textual format. When a solution to the failure is obtained based on the continued electronic serial dialogue, the method adds the continued electronic serial dialogue to the database, thereby expanding the scope of support of the database.

摘要翻译： 公开了一种通过网络提供技术支持的方法。 该方法包括提供包含可搜索的技术支持信息的数据库，可搜索的技术支持信息可远程访问并分成多个支持会话。 当访问数据库以获得技术支持时，该方法将在数据库和用户之间执行电子串行对话。 如果在电子串行对话结束时没有获得故障的解决方案，则该方法立即将所进行的电子串行对话的显示转移到所选的专家。 该方法继续使用用户和所选专家之间的电子串行对话，同时使用相同的文本格式。 当基于继续电子串行对话获得故障的解决方案时，该方法将持续的电子串行对话添加到数据库，从而扩大了数据库的支持范围。

公开(公告)号：US06985872B2

公开(公告)日：2006-01-10

申请号：US10167261

申请日：2002-06-10

申请人： Moshe Benbassat ,  Amit Bendov ,  Simon Arazi ,  Michael Karlskind ,  Israel Beniaminy

发明人： Moshe Benbassat ,  Amit Bendov ,  Simon Arazi ,  Michael Karlskind ,  Israel Beniaminy

IPC分类号： G06F17/60

CPC分类号： G06Q10/06 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q10/06315 ,  G06Q10/0633 ,  G06Q10/105 ,  G06Q10/1097 ,  G06Q30/0202 ,  G06Q30/0205

摘要： A system for assigning human resources to service tasks. A long term forecasting module enables one or more users simultaneously working on that module to assign tasks that should be fulfilled in the each specific region, based on analysis of past demand and actual service operations. A mid-term planning module enables one or more users simultaneously working on that module to roughly allocate resources to fulfill actual future tasks and expected task demands. A short-term scheduling module enables one or more users simultaneously working on that module to roughly allocate specific human resources to fulfill actual tasks. A coordination module immediately propagates any change in the parameters of the human resource assignments resulting at any one of the forecasting, planning or scheduling modules to effect the other two modules. An analyzing module repeatedly checks the assignment actual status upon any introduction of an assignment update by the forecasting and planning modules to detect discrepancies and to generate alerts to correct those discrepancies.