公开(公告)号：US08498405B2

公开(公告)日：2013-07-30

申请号：US11742136

申请日：2007-04-30

申请人： Joseph Siegrist

发明人： Joseph Siegrist

IPC分类号： H04M5/00 ,  G06Q30/00

CPC分类号： H04M7/003 ,  H04L65/1076

摘要： A system and method for enhanced tracking of calls resulting from referrals to a website from third party servers includes the steps of identifying a tracking parameter, dynamically allocating a phone number to the tracking parameter, displaying the dynamically allocated number on a web page, and tracking calls received on the number. The dynamically allocated number may replace an existing number on the web page. The tracking parameter can be a keyword used in a search, an identifier of the referring website, or any other parameter, including combinations thereof. The tracking parameter may be included in the referring URL, the URL of the website, or in the body of a web page. In some embodiments, the call tracking capability is provided by a service provider other than an operator of the merchant website and JavaScript is used so that the process is easy to implement by the merchant website.

摘要翻译： 用于增强对从第三方服务器转到网站的呼叫进行跟踪的系统和方法包括以下步骤：识别跟踪参数，动态地将电话号码分配给跟踪参数，在网页上显示动态分配的号码，以及跟踪 收到的电话号码。 动态分配的号码可以替换网页上的现有号码。 跟踪参数可以是搜索中使用的关键字，引荐网站的标识符，或任何其他参数，包括其组合。 跟踪参数可以包括在引用URL，网站的URL或网页的正文中。 在一些实施例中，呼叫跟踪功能由除商户网站的运营商之外的服务提供商提供，并且使用JavaScript来使得该过程易于由商家网站实现。

公开(公告)号：US08284702B2

公开(公告)日：2012-10-09

申请号：US12878762

申请日：2010-09-09

申请人： Joseph Siegrist

发明人： Joseph Siegrist

IPC分类号： H04L12/16 ,  H04Q11/00 ,  H04M3/42

CPC分类号： H04Q3/0045 ,  H04L12/66 ,  H04M3/38 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42195 ,  H04M3/436 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/14 ,  H04Q3/72

摘要： In one method and apparatus for blocking unwanted calls in a callback system, parameters associated with a callback request (e.g., the user device to which the call is to be directed, the IP address from which the request originated or an identifier of the source computer from which the callback request originated, the party from whom the call is requested) are tracked for each call. A decision to automatically block the requested callback is made based on one or more criteria based on a combination of these parameters, which may be a total over a period of time. In a second method, one or both of the parties to the callback is queried as to whether the callback is unwanted and, if so, one or more parameters associated with the request are blacklisted.

摘要翻译： 在用于阻止回呼系统中的不需要的呼叫的一种方法和装置中，与回叫请求相关联的参数（例如，呼叫所针对的用户设备，发起请求的IP地址或源计算机的标识符 从其发起回叫请求，请求呼叫的一方）为每个呼叫进行跟踪。 基于一个或多个基于这些参数的组合的标准来做出自动阻止所请求的回叫的决定，这些参数可以是一段时间内的总和。 在第二种方法中，查询回调的一方或双方是否回调是不需要的，如果是，则与请求相关联的一个或多个参数被列入黑名单。

公开(公告)号：US08081623B2

公开(公告)日：2011-12-20

申请号：US12270226

申请日：2008-11-13

申请人： Ian Halpern ,  John Piescik ,  Joseph Siegrist

发明人： Ian Halpern ,  John Piescik ,  Joseph Siegrist

IPC分类号： H04L12/66

CPC分类号： H04L12/66

摘要： In an emergency backup telephone system, members of an enterprise use their personal computers to log into an emergency communications web page. Upon logging in, software that enables the personal computer to act as a webphone is automatically downloaded. This software allows a person to initiate a call from personal computer to a conventional PSTN number destination using a PSTN gateway, or to another party's computer at a specified URL using VoIP telephony. Upon logging in, an authoritative index of employees reachable via the backup system updated to include information such as a phone number and/or IP address where the member can be reached in order to allow calls originating from the PSTN to be routed to the member's computer. The index is made available to other members of the enterprise via the enterprise's intranet, and, in some embodiments, to the public via a web page on the internet and/or email.

摘要翻译： 在紧急备用电话系统中，企业的成员使用其个人计算机登录紧急通信网页。 登录后，将自动下载使个人计算机充当网络电话的软件。 该软件允许个人使用PSTN网关从个人计算机发起呼叫到常规PSTN号码目的地，或者使用VoIP电话在指定的URL处发起另一方的计算机呼叫。 登录后，通过备份系统可访问的雇员的权威索引被更新为包括诸如可以到达成员的电话号码和/或IP地址的信息，以便允许从PSTN发起的呼叫被路由到该成员的计算机 。 该索引通过企业的内联网向企业的其他成员提供，并且在一些实施例中通过互联网和/或电子邮件上的网页向公众提供。

公开(公告)号：US08064584B2

公开(公告)日：2011-11-22

申请号：US11863175

申请日：2007-09-27

申请人： Joseph Siegrist

发明人： Joseph Siegrist

IPC分类号： H04M3/42 ,  H04M3/00

CPC分类号： H04M3/5158 ,  H04M3/4211 ,  H04M3/5183 ,  H04M7/003

摘要： A method and system for placing a call back from a call center to an end user viewing a website includes sending a request for the call back from an end user computer to a call server, the request including the PSTN number at which the end user wishes to be called; placing calls to the end user and the call center, the call center call including the ANI/callerID of the number at which the end user is called; requesting by the call center data concerning the end user from the call server; receiving by the call server data from the end user computer; and transmitting the data from the call server to the call center. The data from the end user computer may be an identification of the web page being viewed, data entered on the web page, an end user identifier and/or co-browsing data.

摘要翻译： 一种用于将呼叫中心的呼叫重新发送到观看网站的终端用户的方法和系统包括：从终端用户计算机向呼叫服务器发送回叫请求，该请求包括终端用户希望的PSTN号码 被称为; 向最终用户和呼叫中心拨打呼叫，呼叫中心呼叫包括呼叫终端用户的号码的ANI / callerID; 呼叫中心从呼叫服务器请求有关最终用户的数据; 接收来自终端用户计算机的呼叫服务器数据; 并将数据从呼叫服务器发送到呼叫中心。 来自最终用户计算机的数据可以是正在查看的网页，在网页上输入的数据，最终用户标识符和/或共同浏览数据的标识。

公开(公告)号：US20090010414A1

公开(公告)日：2009-01-08

申请号：US11967605

申请日：2007-12-31

申请人： Joseph Siegrist

发明人： Joseph Siegrist

IPC分类号： H04M3/42

CPC分类号： H04Q3/0045 ,  H04L12/66 ,  H04M3/38 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42195 ,  H04M3/436 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/14 ,  H04Q3/72

摘要： In one method and apparatus for blocking unwanted calls in a callback system, parameters associated with a callback request (e.g., the user device to which the call is to be directed, the IP address from which the request originated or an identifier of the source computer from which the callback request originated, the party from whom the call is requested) are tracked for each call. A decision to automatically block the requested callback is made based on one or more criteria based on a combination of these parameters, which may be a total over a period of time. In a second method, one or both of the parties to the callback is queried as to whether the callback is unwanted and, if so, one or more parameters associated with the request are blacklisted.

摘要翻译： 在用于阻止回呼系统中的不需要的呼叫的一种方法和装置中，与回叫请求相关联的参数（例如，呼叫所针对的用户设备，发起请求的IP地址或源计算机的标识符 从其发起回叫请求，请求呼叫的一方）为每个呼叫进行跟踪。 基于一个或多个基于这些参数的组合的标准来做出自动阻止所请求的回叫的决定，这些参数可以是一段时间内的总和。 在第二种方法中，查询回调的一方或双方是否回调是不需要的，如果是，则与请求相关联的一个或多个参数被列入黑名单。

公开(公告)号：US20080267377A1

公开(公告)日：2008-10-30

申请号：US11742136

申请日：2007-04-30

申请人： Joseph Siegrist

发明人： Joseph Siegrist

IPC分类号： H04M3/42

CPC分类号： H04M7/003 ,  H04L65/1076

摘要： A system and method for enhanced tracking of calls resulting from referrals to a website from third party servers includes the steps of identifying a tracking parameter, dynamically allocating a phone number to the tracking parameter, displaying the dynamically allocated number on a web page, and tracking calls received on the number. The dynamically allocated number may replace an existing number on the web page. The tracking parameter can be a keyword used in a search, an identifier of the referring website, or any other parameter, including combinations thereof. The tracking parameter may be included in the referring URL, the URL of the website, or in the body of a web page. In some embodiments, the call tracking capability is provided by a service provider other than an operator of the merchant website and JavaScript is used so that the process is easy to implement by the merchant website.

摘要翻译： 用于增强对从第三方服务器转到网站的呼叫的跟踪的系统和方法包括以下步骤：识别跟踪参数，动态地将电话号码分配给跟踪参数，在网页上显示动态分配的号码，以及跟踪 收到的电话号码。 动态分配的号码可以替换网页上的现有号码。 跟踪参数可以是搜索中使用的关键字，引荐网站的标识符，或任何其他参数，包括其组合。 跟踪参数可以包括在引用URL，网站的URL或网页的正文中。 在一些实施例中，呼叫跟踪功能由除商户网站的运营商之外的服务提供商提供，并且使用JavaScript来使得该过程易于由商家网站实现。

公开(公告)号：US20080229404A1

公开(公告)日：2008-09-18

申请号：US12110020

申请日：2008-04-25

申请人： Joseph Siegrist ,  Ryan Cruse

发明人： Joseph Siegrist ,  Ryan Cruse

IPC分类号： G06F21/00

CPC分类号： H04L63/0281 ,  H04L63/029

摘要： A streaming media application attempting to establish a streaming media connection first attempts to establish the connection directly using a format such as UDP. If no direct connection can be established, the media application attempts to establish a connection through a proxy server using proxy server information obtained from installed software components such as browsers that manage Internet connections. If necessary, an auto configuration web page is utilized to obtain the proxy server address. The invention also includes methods for blocking streaming media connections.

摘要翻译： 尝试建立流媒体连接的流媒体应用首先尝试使用诸如UDP的格式直接建立连接。 如果不能建立直接连接，则媒体应用程序将尝试通过代理服务器建立连接，使用从已安装的软件组件（如管理Internet连接的浏览器）获取的代理服务器信息。 如果需要，使用自动配置网页来获取代理服务器地址。 本发明还包括阻止流媒体连接的方法。

公开(公告)号：US07367051B1

公开(公告)日：2008-04-29

申请号：US10198664

申请日：2002-07-18

申请人： Joseph Siegrist ,  Ryan Cruse

发明人： Joseph Siegrist ,  Ryan Cruse

IPC分类号： G06F15/16

CPC分类号： H04L63/0281 ,  H04L63/029

摘要： A streaming media application attempting to establish a streaming media connection first attempts to establish the connection directly using a format such as UDP. If no direct connection can be established, the media application attempts to establish a connection through a proxy server using proxy server information obtained from installed software components such as browsers that manage Internet connections. If necessary, an auto configuration web page is utilized to obtain the proxy server address. The invention also includes methods for blocking streaming media connections.

摘要翻译： 尝试建立流媒体连接的流媒体应用首先尝试使用诸如UDP的格式直接建立连接。 如果不能建立直接连接，则媒体应用程序将尝试通过代理服务器建立连接，使用从已安装的软件组件（如管理Internet连接的浏览器）获取的代理服务器信息。 如果需要，使用自动配置网页来获取代理服务器地址。 本发明还包括阻止流媒体连接的方法。

公开(公告)号：US07315518B1

公开(公告)日：2008-01-01

申请号：US10655008

申请日：2003-09-05

申请人： Joseph Siegrist

发明人： Joseph Siegrist

IPC分类号： H04L12/16 ,  H04Q11/00 ,  H04M3/42

CPC分类号： H04Q3/0045 ,  H04L12/66 ,  H04M3/38 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42195 ,  H04M3/436 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/14 ,  H04Q3/72

摘要： In one method and apparatus for blocking unwanted calls in a callback system, parameters associated with a callback request (e.g., the user device to which the call is to be directed, the IP address from which the request originated or an identifier of the source computer from which the callback request originated, the party from whom the call is requested) are tracked for each call. A decision to automatically block the requested callback is made based on one or more criteria based on a combination of these parameters, which may be a total over a period of time. In a second method, one or both of the parties to the callback is queried as to whether the callback is unwanted and, if so, one or more parameters associated with the request are blacklisted.

摘要翻译： 在用于阻止回呼系统中的不需要的呼叫的一种方法和装置中，与回叫请求相关联的参数（例如，呼叫所针对的用户设备，发起请求的IP地址或源计算机的标识符 从其发起回叫请求，请求呼叫的一方）为每个呼叫进行跟踪。 基于一个或多个基于这些参数的组合的标准来做出自动阻止所请求的回叫的决定，这些参数可以是一段时间内的总和。 在第二种方法中，查询回调的一方或双方是否回调是不需要的，如果是，则与请求相关联的一个或多个参数被列入黑名单。

公开(公告)号：US06914899B2

公开(公告)日：2005-07-05

申请号：US09771991

申请日：2001-01-30

申请人： Joseph Siegrist ,  Amen Zwa ,  Ian Hunter

发明人： Joseph Siegrist ,  Amen Zwa ,  Ian Hunter

IPC分类号： H04L29/08 ,  H04M3/51 ,  H04M7/00 ,  H04L12/66

CPC分类号： H04M7/1295 ,  H04L67/02 ,  H04L67/1095 ,  H04L67/14 ,  H04L67/16 ,  H04L67/26 ,  H04L67/34 ,  H04M3/5191 ,  H04M7/00 ,  H04M7/0027 ,  H04M2201/42

摘要： An data packet network telephony system provides identification information of an end user terminal making an Internet telephone call to a call center terminal and provides a call center agent with the ability to cause an end user terminal making an Internet telephone call to display selected web pages and or to synchronize displays between the agent and end user terminals. In one embodiment, customer identification information is provided in-band. In another embodiment, customer identification information is accomplished out of band, in some cases using an identifier of the PSTN gateway as an index into a table to identify an end user terminal. In another embodiment, an agent may enter DTMF (dual tone multi-frequency tones) to push web pages to an end user terminal. In still other embodiments, a second communications link between the end user terminal and the agent's terminal is established, allowing for data sharing/synchronization.

摘要翻译： 数据分组网电话系统提供向呼叫中心终端进行因特网电话呼叫的终端用户终端的识别信息，并向呼叫中心代理提供使终端用户终端进行因特网电话呼叫来显示所选网页的能力， 或者同步代理和终端用户终端之间的显示。 在一个实施例中，带内提供了客户识别信息。 在另一个实施例中，客户识别信息是在频带内完成的，在某些情况下使用PSTN网关的标识符作为表中的索引来标识最终用户终端。 在另一个实施例中，代理可以进入DTMF（双音多频音调）以将网页推送到终端用户终端。 在其他实施例中，建立终端用户终端和代理终端之间的第二通信链路，允许数据共享/同步。