公开(公告)号：US20100268836A1

公开(公告)日：2010-10-21

申请号：US12661468

申请日：2010-03-16

申请人： Marwan Jabri ,  David Jack ,  Wei Zhou ,  Brody Kenrick ,  Kshitij Gupta

发明人： Marwan Jabri ,  David Jack ,  Wei Zhou ,  Brody Kenrick ,  Kshitij Gupta

IPC分类号： G06F15/16

CPC分类号： H04L47/38 ,  H04L65/605 ,  H04W28/06

摘要： A method of transmitting media to a client by an infrastructure device in a packet-switched network includes receiving a media stream at the infrastructure device. The method also includes determining an adaptation strategy according to at least one of one or more pieces of network information associated with the packet-switched network, one or more pieces of client information associated with the client, or one or more policies. The method further includes adapting the media stream according to the adaptation strategy to produce an output media stream.

摘要翻译： 通过分组交换网络中的基础设施设备向客户端发送媒体的方法包括在基础设施设备处接收媒体流。 该方法还包括根据与分组交换网络相关联的一个或多个网络信息，与客户端相关联的一个或多个客户信息或一个或多个策略来确定适配策略。 该方法还包括根据自适应策略来适配媒体流以产生输出媒体流。

公开(公告)号：US08363818B2

公开(公告)日：2013-01-29

申请号：US12474979

申请日：2009-05-29

申请人： Kshitij Gupta

发明人： Kshitij Gupta

IPC分类号： H04M3/22 ,  H04M3/523

CPC分类号： H04M3/4286 ,  H04M1/247 ,  H04M1/2478 ,  H04M1/72513 ,  H04M1/82 ,  H04M2201/40 ,  H04M2203/2027 ,  H04M2203/352

摘要： Systems and methods are provided for monitoring telephone calls that are placed on hold. The telephone calls may be between user electronic devices and call centers, such as customer service departments. In some embodiments, the electronic device can monitor an on-hold telephone call using a background process, which may free up a user interface of the electronic device for one or more non-phone-related tasks. The electronic device can monitor the telephone call for an indicator that a live operator is or will soon be present on the telephone call. Responsive to detecting the indicator, the electronic device can alert the user and allow the user to take control of the telephone call. In some embodiments, the electronic device can obtain information about the call center, such as expected on-hold wait-times, to determine whether an on-hold call should be monitored.

摘要翻译： 系统和方法被提供用于监视被搁置的电话呼叫。 电话可能在用户电子设备和呼叫中心之间，例如客户服务部门。 在一些实施例中，电子设备可以使用后台进程监视保持电话呼叫，这可以释放用于一个或多个非电话相关任务的电子设备的用户界面。 电子设备可以监视电话呼叫，指示用户现在或即将在电话中存在的指示符。 响应于检测指示器，电子设备可以提醒用户并允许用户控制电话呼叫。 在一些实施例中，电子设备可以获得关于呼叫中心的信息，例如预期的持续等待时间，以确定是否应该监视保持呼叫。

公开(公告)号：US08838824B2

公开(公告)日：2014-09-16

申请号：US12661468

申请日：2010-03-16

申请人： Marwan Jabri ,  David Jack ,  Wei Zhou ,  Brody Kenrick ,  Kshitij Gupta

发明人： Marwan Jabri ,  David Jack ,  Wei Zhou ,  Brody Kenrick ,  Kshitij Gupta

IPC分类号： G06F15/16 ,  G06F15/173 ,  H04L12/811 ,  H04L29/06 ,  H04W28/06

CPC分类号： H04L47/38 ,  H04L65/605 ,  H04W28/06

摘要： A method of transmitting media to a client by an infrastructure device in a packet-switched network includes receiving a media stream at the infrastructure device. The method also includes determining an adaptation strategy according to at least one of one or more pieces of network information associated with the packet-switched network, one or more pieces of client information associated with the client, or one or more policies. The method further includes adapting the media stream according to the adaptation strategy to produce an output media stream.

摘要翻译： 通过分组交换网络中的基础设施设备向客户端发送媒体的方法包括在基础设施设备处接收媒体流。 该方法还包括根据与分组交换网络相关联的一个或多个网络信息，与客户端相关联的一个或多个客户信息或一个或多个策略来确定适配策略。 该方法还包括根据自适应策略来适配媒体流以产生输出媒体流。

公开(公告)号：US20100303227A1

公开(公告)日：2010-12-02

申请号：US12474979

申请日：2009-05-29

申请人： Kshitij Gupta

发明人： Kshitij Gupta

IPC分类号： H04M3/00

CPC分类号： H04M3/4286 ,  H04M1/247 ,  H04M1/2478 ,  H04M1/72513 ,  H04M1/82 ,  H04M2201/40 ,  H04M2203/2027 ,  H04M2203/352

摘要： Systems and methods are provided for monitoring telephone calls that are placed on hold. The telephone calls may be between user electronic devices and call centers, such as customer service departments. In some embodiments, the electronic device can monitor an on-hold telephone call using a background process, which may free up a user interface of the electronic device for one or more non-phone-related tasks. The electronic device can monitor the telephone call for an indicator that a live operator is or will soon be present on the telephone call. Responsive to detecting the indicator, the electronic device can alert the user and allow the user to take control of the telephone call. In some embodiments, the electronic device can obtain information about the call center, such as expected on-hold wait-times, to determine whether an on-hold call should be monitored.

摘要翻译： 系统和方法被提供用于监视被搁置的电话呼叫。 电话可能在用户电子设备和呼叫中心之间，例如客户服务部门。 在一些实施例中，电子设备可以使用后台进程监视保持电话呼叫，这可以释放用于一个或多个非电话相关任务的电子设备的用户界面。 电子设备可以监视电话呼叫，指示用户现在或即将在电话中存在的指示符。 响应于检测指示器，电子设备可以提醒用户并允许用户控制电话呼叫。 在一些实施例中，电子设备可以获得关于呼叫中心的信息，例如预期的持续等待时间，以确定是否应该监视保持呼叫。