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    Ontology based customer support techniques
    2.
    发明授权
    Ontology based customer support techniques 有权
    基于本体的客户支持技术

    公开(公告)号：US09177319B1

    公开(公告)日：2015-11-03

    申请号：US13426409

    申请日：2012-03-21

    申请人： Mahendra M. Chheda

    发明人： Mahendra M. Chheda

    IPC分类号： G06Q10/00 ,  G06Q30/00

    CPC分类号： G06Q10/06 ,  G06Q10/10 ,  G06Q30/016

    摘要： Methods and systems for providing customer support in response to support communication are disclosed. Such communications may be structured or unstructured, and unstructured communications may be subject to further processing. A determination is made at least as to one or more relevant support classes, as well as to whether further support action(s) should be initiated. When determined that at least a further support action should be initiated, aspects of the support action may be determined and initiated.

    摘要翻译： 公开了响应支持通信提供客户支持的方法和系统。 这种通信可以是结构化的或非结构化的，并且非结构化通信可以进一步处理。 至少确定一个或多个相关支持类别，以及是否应启动进一步的支持行动。 当确定至少应该启动进一步的支持行动时，可以确定和启动支持行动的各个方面。

    Notification and resolution of infrastructure issues
    3.
    发明授权
    Notification and resolution of infrastructure issues 有权
    通知和解决基础设施问题

    公开(公告)号：US08832268B1

    公开(公告)日：2014-09-09

    申请号：US13587796

    申请日：2012-08-16

    申请人： Mahendra M. Chheda ,  Shawn E. Heidel ,  Robert B. Jaye ,  Justin K. Brindley-Koonce ,  Adam N. Alexander

    发明人： Mahendra M. Chheda ,  Shawn E. Heidel ,  Robert B. Jaye ,  Justin K. Brindley-Koonce ,  Adam N. Alexander

    IPC分类号： G06F15/16 ,  G06F15/173

    CPC分类号： H04L43/16 ,  H04L41/0672 ,  H04L41/0893 ,  H04L43/0817 ,  H04L67/1004 ,  H04L67/2842

    摘要： Embodiments of the present disclosure are directed to, among other things, providing notifications of distributed system infrastructure issues that may affect customers. In some examples, a web service may utilize or otherwise control a client instance to control, access, or otherwise manage resources of a distributed system. Based at least in part on determining a health level of the distributed system and receiving operating information from multiple sources, notifications may be provided. Additionally, in some examples, one or more remediation operations may be performed automatically or provided as recommendations.

    摘要翻译： 本公开的实施例尤其涉及提供可能影响客户的分布式系统基础设施问题的通知。 在一些示例中，Web服务可以利用或以其他方式控制客户端实例来控制，访问或以其他方式管理分布式系统的资源。 至少部分地基于确定分布式系统的健康水平并从多个来源接收操作信息，可以提供通知。 此外，在一些示例中，一个或多个修复操作可以自动执行或作为推荐提供。

    Best practice analysis, third-party plug-ins
    4.
    发明授权
    Best practice analysis, third-party plug-ins 有权
    最佳做法分析，第三方插件

    公开(公告)号：US08769059B1

    公开(公告)日：2014-07-01

    申请号：US13478777

    申请日：2012-05-23

    申请人： Mahendra M. Chheda ,  Shawn E. Heidel ,  Robert B. Jaye ,  Justin K. Brindley-Koonce ,  Eric Jason Brandwine

    发明人： Mahendra M. Chheda ,  Shawn E. Heidel ,  Robert B. Jaye ,  Justin K. Brindley-Koonce ,  Eric Jason Brandwine

    IPC分类号： G06F15/177 ,  G06F15/173 ,  G06Q30/00 ,  G06Q10/00

    CPC分类号： H04L41/0866

    摘要： Embodiments of the present disclosure are directed to, among other things, providing resource allocation advice, configuration recommendations, and/or migration advice regarding data storage, access, placement, and/or related web services. In some examples, a web service may utilize or otherwise control a client instance to control, access, or otherwise manage resources of a distributed system. Based at least in part on one or more resource usage checks and/or configuration checks, resource usage information and/or configuration information of an account utilizing a web service, and/or user preferences and/or settings, resource allocation advice, system configuration recommendations, and/or migration advice may be provided to a user of an account. Additionally, in some examples, one or more remediation operations may be performed automatically.

    摘要翻译： 本公开的实施例尤其涉及提供关于数据存储，访问，放置和/或相关web服务的资源分配建议，配置建议和/或迁移建议。 在一些示例中，Web服务可以利用或以其他方式控制客户端实例来控制，访问或以其他方式管理分布式系统的资源。 至少部分地基于一个或多个资源使用检查和/或配置检查，使用Web服务的帐户的资源使用信息和/或配置信息，和/或用户偏好和/或设置，资源分配建议，系统配置 可以向帐户的用户提供建议和/或迁移建议。 此外，在一些示例中，可以自动执行一个或多个修复操作。

    Best practice analysis as a service
    5.
    发明授权
    Best practice analysis as a service 有权

    公开(公告)号：US10740765B1

    公开(公告)日：2020-08-11

    申请号：US13479146

    申请日：2012-05-23

    申请人： Mahendra M. Chheda ,  Shawn E. Heidel ,  Robert B. Jaye ,  Justin K. Brindley-Koonce ,  Eric Jason Brandwine

    发明人： Mahendra M. Chheda ,  Shawn E. Heidel ,  Robert B. Jaye ,  Justin K. Brindley-Koonce ,  Eric Jason Brandwine

    IPC分类号： G06Q30/00

    摘要： Embodiments of the present disclosure are directed to, among other things, providing resource allocation advice, configuration recommendations, and/or migration advice regarding data storage, access, placement, and/or related web services. In some examples, a web service may utilize or otherwise control a client instance to control, access, or otherwise manage resources of a distributed system. Based at least in part on one or more resource usage checks and/or configuration checks, resource usage information and/or configuration information of an account utilizing a web service, and/or user preferences and/or settings, resource allocation advice, system configuration recommendations, and/or migration advice may be provided to a user of an account. Additionally, in some examples, one or more remediation operations may be performed automatically.