公开(公告)号：US08209412B2

公开(公告)日：2012-06-26

申请号：US13065049

申请日：2011-03-12

申请人： Mark L. Kamenetsky ,  Timothy J. Kusumi ,  Adeline Pang ,  Scott K. Pickett ,  Uthayakumar Kumarasamy

发明人： Mark L. Kamenetsky ,  Timothy J. Kusumi ,  Adeline Pang ,  Scott K. Pickett ,  Uthayakumar Kumarasamy

IPC分类号： G06F15/173

CPC分类号： H04L43/08 ,  H04L29/06027 ,  H04L41/022 ,  H04L41/042 ,  H04L41/22 ,  H04L67/06

摘要： Methods for managing localized devices providing voice/data services in a plurality of geographically diverse locations. A console system is provided to coordinate management activities for software on the plurality of localized devices. The console system communicates with an individual device of the plurality of localized devices via a protectable communications protocol to provide software configuration information to the individual device. The software configuration information provides the individual device with information sufficient to establish a direct link with a software distribution server in order to receive software data without requiring user initiation at the individual device. The protectable communications protocol includes an atomic error handling capability to enable one or more transaction instructions to be conditionally executed. Marketing feedback statistics may be collected from the plurality of localized devices sufficient to assess the response to an advertisement.

摘要翻译： 用于管理在多个地理上不同的位置提供语音/数据服务的本地化设备的方法。 提供控制台系统来协调多个本地化设备上的软件的管理活动。 控制台系统经由可保护的通信协议与多个本地化设备的单独设备进行通信，以向单个设备提供软件配置信息。 软件配置信息为个体设备提供足以建立与软件分发服务器的直接链接的信息，以便接收软件数据，而不需要在单个设备上启动用户。 可保护通信协议包括原子误差处理能力，以使得有条件地执行一个或多个事务指令。 营销反馈统计可以从多个本地化设备收集，足以评估对广告的响应。

公开(公告)号：US07990954B2

公开(公告)日：2011-08-02

申请号：US12290637

申请日：2008-11-01

申请人： Mark L. Kamenetsky ,  Lois M. Okino

发明人： Mark L. Kamenetsky ,  Lois M. Okino

IPC分类号： H04L12/66

CPC分类号： H04L12/66 ,  H04M3/42323 ,  H04M2201/42

摘要： Systems and methods for monitoring, making, managing and controlling telephone communications with a computer call assistant with an integrated voice/data communications system are disclosed. A call assistant computer application preferably runs on a personal computer (“PC”) coupled to the integrated system over a packet bus. The call assistant exchanges control and/or status packets with the integrated system preferably over a packet bus. The call assistant enables the user to make, receive and control telephone calls, monitor the status of the user's extension, voice mail, etc., and preferably operates with integrated systems capable of transmitting and receiving voice and data in multiple modes. In preferred embodiments, the computer call assistant operates with systems that are capable of multiple native mode voice and data transmissions and receptions with a communications system having a multi-bus structure, including, for example, a time division multiplexed (“TDM”) bus, a packet bus, and a control bus, and multi-protocol framing engines, preferably including subsystem functions such as PBX, voice mail, file server, web server, communications server, telephony server, LAN hub and data router.

摘要翻译： 公开了一种用于与具有集成语音/数据通信系统的计算机呼叫助理进行电话通信的监视，制作，管理和控制的系统和方法。 呼叫辅助计算机应用程序优选地在通过分组总线耦合到集成系统的个人计算机（“PC”）上运行。 呼叫助理优选地通过分组总线与集成系统交换控制和/或状态分组。 呼叫助理使得用户能够进行，接收和控制电话呼叫，监视用户分机的状态，语音邮件等，并且优选地使用能够以多种模式发送和接收语音和数据的集成系统进行操作。 在优选实施例中，计算机呼叫助理与具有多总线结构的通信系统能够进行多个本地模式语音和数据传输和接收的系统一起工作，该通信系统包括例如时分多路复用（“TDM”）总线 ，分组总线和控制总线以及多协议成帧引擎，优选地包括诸如PBX，语音邮件，文件服务器，web服务器，通信服务器，电话服务器，LAN集线器和数据路由器之类的子系统功能。

公开(公告)号：US08566437B2

公开(公告)日：2013-10-22

申请号：US13507237

申请日：2012-06-14

申请人： Mark L. Kamenetsky ,  Timothy J. Kusumi ,  Adeline Pang ,  Scott K. Pickett ,  Uthayakumar Kumarasamy

发明人： Mark L. Kamenetsky ,  Timothy J. Kusumi ,  Adeline Pang ,  Scott K. Pickett ,  Uthayakumar Kumarasamy

IPC分类号： G06F15/173

CPC分类号： H04L43/08 ,  H04L29/06027 ,  H04L41/022 ,  H04L41/042 ,  H04L41/22 ,  H04L67/06

摘要： An improved systems and methods for multisite management of computer server systems and in particular converged communication systems based on a decentralized architecture are disclosed. Certain and various aspects relating to atomic error handling, transaction-based authentication/security, intelligent bandwidth management, decoupled data/configuration messaging, improved scalability, auto-detection functions, business metrics, etc., are also disclosed. A console communicates with each of a plurality of converged communications systems, e.g., preferably through the use of sockets. The actual traffic load is decentralized among the computer server systems, as each one uses direct connections (e.g., via an enhanced file transfer protocol) to access update/configuration data as needed. In addition, an improved communication protocol is disclosed that is optimized for the multisite management architecture of the present invention. An improved set of graphical user interface (GUI) features are described that improve the efficiency of the management of multiple systems.

摘要翻译： 公开了一种用于计算机服务器系统，特别是基于分散式架构的融合通信系统的多站点管理的改进的系统和方法。 还公开了与原子错误处理，基于事务的认证/安全性，智能带宽管理，解耦数据/配置消息传递，改进的可扩展性，自动检测功能，业务度量等有关的某些和各个方面。 控制台与多个融合通信系统中的每一个进行通信，例如优选地通过使用插座来进行通信。 实际的流量负载在计算机服务器系统之间是分散的，因为每一个使用直接连接（例如，通过增强的文件传输协议）来根据需要访问更新/配置数据。 此外，公开了针对本发明的多站点管理架构进行了优化的改进的通信协议。 描述了一组改进的图形用户界面（GUI）特征，其提高了多个系统的管理效率。

公开(公告)号：US20110286445A1

公开(公告)日：2011-11-24

申请号：US13136445

申请日：2011-08-01

申请人： Mark l. Kamenetsky ,  Lois M. Okino

发明人： Mark l. Kamenetsky ,  Lois M. Okino

IPC分类号： H04L12/66

CPC分类号： H04L12/66 ,  H04M3/42323 ,  H04M2201/42

摘要： Systems and methods for monitoring, making, managing and controlling telephone communications with a computer call assistant with an integrated voice/data communications system are disclosed. A call assistant computer application preferably runs on a personal computer (“PC”) coupled to the integrated system over a packet bus. The call assistant exchanges control and/or status packets with the integrated system preferably over a packet bus. The call assistant enables the user to make, receive and control telephone calls, monitor the status of the user's extension, voice mail, etc., and preferably operates with integrated systems capable of transmitting and receiving voice and data in multiple modes. In preferred embodiments, the computer call assistant operates with systems that are capable of multiple native mode voice and data transmissions and receptions with a communications system having a multi-bus structure, including, for example, a time division multiplexed (“TDM”) bus, a packet bus, and a control bus, and multi-protocol framing engines, preferably including subsystem functions such as PBX, voice mail, file server, web server, communications server, telephony server, LAN hub and data router.

摘要翻译： 公开了一种用于与具有集成语音/数据通信系统的计算机呼叫助理进行电话通信的监视，制作，管理和控制的系统和方法。 呼叫辅助计算机应用程序优选地在通过分组总线耦合到集成系统的个人计算机（“PC”）上运行。 呼叫助理优选地通过分组总线与集成系统交换控制和/或状态分组。 呼叫助理使得用户能够进行，接收和控制电话呼叫，监视用户分机的状态，语音邮件等，并且优选地使用能够以多种模式发送和接收语音和数据的集成系统进行操作。 在优选实施例中，计算机呼叫助理与具有多总线结构的通信系统能够进行多个本地模式语音和数据传输和接收的系统一起工作，该通信系统包括例如时分多路复用（“TDM”）总线 ，分组总线和控制总线以及多协议成帧引擎，优选地包括诸如PBX，语音邮件，文件服务器，web服务器，通信服务器，电话服务器，LAN集线器和数据路由器之类的子系统功能。

公开(公告)号：US20110078296A1

公开(公告)日：2011-03-31

申请号：US12802797

申请日：2010-06-14

申请人： Mark L. Kamenetsky ,  Timothy J. Kusumi ,  Adeline Pang ,  Scott K. Pickett ,  Uthayakumar Kumarasamy ,  Dolores Seraphina Atemasov

发明人： Mark L. Kamenetsky ,  Timothy J. Kusumi ,  Adeline Pang ,  Scott K. Pickett ,  Uthayakumar Kumarasamy ,  Dolores Seraphina Atemasov

IPC分类号： G06F15/16

CPC分类号： H04L41/042 ,  G06F15/173 ,  H04L29/06027 ,  H04L41/022 ,  H04L41/22 ,  H04L67/06

摘要： The present invention discloses improved systems and methods for multisite management of computer server systems and in particular converged communication systems based on a decentralized architecture. Certain and various aspects relating to atomic error handling, transaction-based authentication/security, intelligent bandwidth management, decoupled data/configuration messaging, improved scalability, auto-detection functions, business metrics, etc., also are disclosed. A console is disclosed that communicates with each of a plurality of converged communications systems, e.g., preferably through the use of sockets. The actual traffic load is decentralized among the computer server systems, as each one uses direct connections (e.g., via an enhanced file transfer protocol) to access update/configuration data as needed. In addition, an improved communication protocol is disclosed that is optimized for the multisite management architecture of the present invention. An improved set of graphical user interface (GUI) features are described that improve the efficiency of the management of multiple systems.

摘要翻译： 本发明公开了一种用于计算机服务器系统，特别是基于分散式架构的融合通信系统的多站点管理的改进的系统和方法。 还公开了与原子错误处理，基于事务的认证/安全性，智能带宽管理，解耦数据/配置消息传递，改进的可扩展性，自动检测功能，业务度量等有关的某些和各种方面。 公开了一种与多个融合通信系统中的每一个进行通信的控制台，优选地通过使用插座。 实际的流量负载在计算机服务器系统之间是分散的，因为每一个使用直接连接（例如，通过增强的文件传输协议）来根据需要访问更新/配置数据。 此外，公开了针对本发明的多站点管理架构进行了优化的改进的通信协议。 描述了一组改进的图形用户界面（GUI）特征，其提高了多个系统的管理效率。

公开(公告)号：US20140189084A1

公开(公告)日：2014-07-03

申请号：US13731773

申请日：2012-12-31

申请人： Mark L Kamenetsky ,  Timothy J. Kusumi ,  Adeline Pang ,  Scott K. Pickett ,  Uthayakumar Kumarasamy ,  Dolores Seraphina Atemasov

发明人： Mark L Kamenetsky ,  Timothy J. Kusumi ,  Adeline Pang ,  Scott K. Pickett ,  Uthayakumar Kumarasamy ,  Dolores Seraphina Atemasov

IPC分类号： H04L12/24

CPC分类号： H04L67/06 ,  H04L41/082 ,  H04L41/0856 ,  H04L41/0896 ,  H04L41/22 ,  H04L43/0882 ,  H04L43/10 ,  H04L67/18 ,  H04L67/34

摘要： The present invention discloses improved systems and methods for multisite management of computer server systems and in particular converged communication systems based on a decentralized architecture. Certain and various aspects relating to atomic error handling, transaction-based authentication/security, intelligent bandwidth management, decoupled data/configuration messaging, improved scalability, auto-detection functions, business metrics, etc., also are disclosed. A console is disclosed that communicates with each of a plurality of converged communications systems, e.g., preferably through the use of sockets. The actual traffic load is decentralized among the computer server systems, as each one uses direct connections (e.g., via an enhanced file transfer protocol) to access update/configuration data as needed. In addition, an improved communication protocol is disclosed that is optimized for the multisite management architecture of the present invention. An improved set of graphical user interface (GUI) features are described that improve the efficiency of the management of multiple systems.

摘要翻译： 本发明公开了一种用于计算机服务器系统，特别是基于分散式架构的融合通信系统的多站点管理的改进的系统和方法。 还公开了与原子错误处理，基于事务的认证/安全性，智能带宽管理，解耦数据/配置消息传递，改进的可扩展性，自动检测功能，业务度量等有关的某些和各种方面。 公开了一种与多个融合通信系统中的每一个进行通信的控制台，优选地通过使用插座。 实际的流量负载在计算机服务器系统之间是分散的，因为每一个使用直接连接（例如，通过增强的文件传输协议）来根据需要访问更新/配置数据。 此外，公开了针对本发明的多站点管理架构进行了优化的改进的通信协议。 描述了一组改进的图形用户界面（GUI）特征，其提高了多个系统的管理效率。

公开(公告)号：US07218629B2

公开(公告)日：2007-05-15

申请号：US10188260

申请日：2002-07-01

申请人： Mark L. Kamenetsky ,  Lois M. Okino

发明人： Mark L. Kamenetsky ,  Lois M. Okino

IPC分类号： H04L12/66

CPC分类号： H04L12/66 ,  H04M3/42323 ,  H04M2201/42

摘要： Systems and methods for monitoring, making, managing and controlling telephone communications with a computer call assistant with an integrated voice/data communications system are disclosed. A call assistant computer application preferably runs on a personal computer (“PC”) coupled to the integrated system over a packet bus. The call assistant exchanges control and/or status packets with the integrated system preferably over a packet bus. The call assistant enables the user to make, receive and control telephone calls, monitor the status of the user's extension, voice mail, etc., and preferably operates with integrated systems capable of transmitting and receiving voice and data in multiple modes. In preferred embodiments, the computer call assistant operates with systems that are capable of multiple native mode voice and data transmissions and receptions with a communications system having a multi-bus structure, including, for example, a time division multiplexed (“TDM”) bus, a packet bus, and a control bus, and multi-protocol framing engines, preferably including subsystem functions such as PBX, voice mail, file server, web server, communications server, telephony server, LAN hub and data router.

摘要翻译： 公开了一种用于与具有集成语音/数据通信系统的计算机呼叫助理进行电话通信的监视，制作，管理和控制的系统和方法。 呼叫辅助计算机应用程序优选地在通过分组总线耦合到集成系统的个人计算机（“PC”）上运行。 呼叫助理优选地通过分组总线与集成系统交换控制和/或状态分组。 呼叫助理使得用户能够进行，接收和控制电话呼叫，监视用户分机的状态，语音邮件等，并且优选地使用能够以多种模式发送和接收语音和数据的集成系统进行操作。 在优选实施例中，计算机呼叫助理与具有多总线结构的通信系统能够进行多个本地模式语音和数据传输和接收的系统一起工作，该通信系统包括例如时分多路复用（“TDM”）总线 ，分组总线和控制总线以及多协议成帧引擎，优选地包括诸如PBX，语音邮件，文件服务器，web服务器，通信服务器，电话服务器，LAN集线器和数据路由器之类的子系统功能。

公开(公告)号：US08346905B2

公开(公告)日：2013-01-01

申请号：US12802797

申请日：2010-06-14

申请人： Mark L. Kamenetsky ,  Timothy J. Kusumi ,  Adeline Pang ,  Scott K. Pickett ,  Uthayakumar Kumarasamy ,  Dolores Seraphina Atemasov

发明人： Mark L. Kamenetsky ,  Timothy J. Kusumi ,  Adeline Pang ,  Scott K. Pickett ,  Uthayakumar Kumarasamy ,  Dolores Seraphina Atemasov

IPC分类号： G06F15/173

CPC分类号： H04L41/042 ,  G06F15/173 ,  H04L29/06027 ,  H04L41/022 ,  H04L41/22 ,  H04L67/06

摘要： A method for providing a report database is disclosed. A server system coordinates management activities for a plurality of localized devices. An abstraction layer references the localized devices as “locations” rather than physical equipment, which are distinct from an IP address. The server system communicates with an individual device of the plurality of localized devices via the abstraction layer to request software distribution information without requiring user initiation at the individual device. Communications between the server system and the individual device are performed using a protectable communications protocol that includes an atomic error handling capability to enable one or more transaction instructions to be reversed upon an error in one of the plurality of transaction instructions.

摘要翻译： 公开了一种用于提供报告数据库的方法。 服务器系统协调多个本地化设备的管理活动。 抽象层将本地化设备引用为位置，而不是与IP地址不同的物理设备。 服务器系统经由抽象层与多个本地化设备的单独设备进行通信，以请求软件分发信息，而不需要在单独设备上的用户启动。 服务器系统和单独设备之间的通信使用可保护的通信协议执行，该可保护通信协议包括原子误差处理能力，以使得一个或多个交易指令在多个交易指令中的一个交易指令中的错误之后被反转。

公开(公告)号：US20090185556A1

公开(公告)日：2009-07-23

申请号：US12290637

申请日：2008-11-01

申请人： Mark L. Kamenetsky ,  Lois M. Okino

发明人： Mark L. Kamenetsky ,  Lois M. Okino

IPC分类号： H04L12/66 ,  H04M3/42

CPC分类号： H04L12/66 ,  H04M3/42323 ,  H04M2201/42

摘要： Systems and methods for monitoring, making, managing and controlling telephone communications with a computer call assistant with an integrated voice/data communications system are disclosed. A call assistant computer application preferably runs on a personal computer (“PC”) coupled to the integrated system over a packet bus. The call assistant exchanges control and/or status packets with the integrated system preferably over a packet bus. The call assistant enables the user to make, receive and control telephone calls, monitor the status of the user's extension, voice mail, etc., and preferably operates with integrated systems capable of transmitting and receiving voice and data in multiple modes. In preferred embodiments, the computer call assistant operates with systems that are capable of multiple native mode voice and data transmissions and receptions with a communications system having a multi-bus structure, including, for example, a time division multiplexed (“TDM”) bus, a packet bus, and a control bus, and multi-protocol framing engines, preferably including subsystem functions such as PBX, voice mail, file server, web server, communications server, telephony server, LAN hub and data router.

摘要翻译： 公开了一种用于与具有集成语音/数据通信系统的计算机呼叫助理进行电话通信的监视，制作，管理和控制的系统和方法。 呼叫辅助计算机应用程序优选地在通过分组总线耦合到集成系统的个人计算机（“PC”）上运行。 呼叫助理优选地通过分组总线与集成系统交换控制和/或状态分组。 呼叫助理使得用户能够进行，接收和控制电话呼叫，监视用户分机的状态，语音邮件等，并且优选地使用能够以多种模式发送和接收语音和数据的集成系统进行操作。 在优选实施例中，计算机呼叫助理与具有多总线结构的通信系统能够进行多个本地模式语音和数据传输和接收的系统一起工作，该通信系统包括例如时分多路复用（“TDM”）总线 ，分组总线和控制总线以及多协议成帧引擎，优选地包括诸如PBX，语音邮件，文件服务器，web服务器，通信服务器，电话服务器，LAN集线器和数据路由器之类的子系统功能。

公开(公告)号：US07450573B2

公开(公告)日：2008-11-11

申请号：US11803567

申请日：2007-05-14

申请人： Mark L. Kamenetsky ,  Lois M. Okino

发明人： Mark L. Kamenetsky ,  Lois M. Okino

IPC分类号： H04L12/66

CPC分类号： H04L12/66 ,  H04M3/42323 ,  H04M2201/42

摘要： Systems and methods for monitoring, making, managing and controlling telephone communications with a computer call assistant with an integrated voice/data communications system are disclosed. A call assistant computer application preferably runs on a personal computer (“PC”) coupled to the integrated system over a packet bus. The call assistant exchanges control and/or status packets with the integrated system preferably over a packet bus. The call assistant enables the user to make, receive and control telephone calls, monitor the status of the user's extension, voice mail, etc., and preferably operates with integrated systems capable of transmitting and receiving voice and data in multiple modes. In preferred embodiments, the computer call assistant operates with systems that are capable of multiple native mode voice and data transmissions and receptions with a communications system having a multi-bus structure, including, for example, a time division multiplexed (“TDM”) bus, a packet bus, and a control bus, and multi-protocol framing engines, preferably including subsystem functions such as PBX, voice mail, file server, web server, communications server, telephony server, LAN hub and data router.

摘要翻译： 公开了一种用于与具有集成语音/数据通信系统的计算机呼叫助理进行电话通信的监视，制作，管理和控制的系统和方法。 呼叫辅助计算机应用程序优选地在通过分组总线耦合到集成系统的个人计算机（“PC”）上运行。 呼叫助理优选地通过分组总线与集成系统交换控制和/或状态分组。 呼叫助理使得用户能够进行，接收和控制电话呼叫，监视用户分机的状态，语音邮件等，并且优选地使用能够以多种模式发送和接收语音和数据的集成系统进行操作。 在优选实施例中，计算机呼叫助理与具有多总线结构的通信系统能够进行多个本地模式语音和数据传输和接收的系统一起工作，该通信系统包括例如时分多路复用（“TDM”）总线 ，分组总线和控制总线以及多协议成帧引擎，优选地包括诸如PBX，语音邮件，文件服务器，web服务器，通信服务器，电话服务器，LAN集线器和数据路由器之类的子系统功能。