公开(公告)号：US10798244B2

公开(公告)日：2020-10-06

申请号：US15864872

申请日：2018-01-08

Applicant: NexStep, Inc.

Inventor： Robert Stepanian

IPC: H04M3/523 ,  G06F1/16 ,  G08C17/02 ,  G06F3/023 ,  G06F21/32 ,  H04L12/28 ,  H04N21/433 ,  H04N21/4223 ,  H04M1/725 ,  H04L29/08 ,  H04L29/06 ,  H04N21/472 ,  H04L12/24 ,  H04N21/4405 ,  H04N21/422 ,  H04N21/4623 ,  H04N21/41 ,  G06Q30/02 ,  H04N21/4147 ,  H04W4/16 ,  G06F21/10 ,  H04W4/60

Abstract: We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.

公开(公告)号：US20180278751A1

公开(公告)日：2018-09-27

申请号：US15864872

申请日：2018-01-08

Applicant: NexStep, Inc.

Inventor： Robert Stepanian

IPC: H04M3/523 ,  G06F1/16 ,  H04W4/60 ,  G08C17/02 ,  G06F3/023 ,  G06F21/32 ,  H04L12/28 ,  H04N21/433 ,  H04N21/4223 ,  H04M1/725 ,  H04L29/08 ,  H04L29/06 ,  H04N21/472 ,  H04L12/24 ,  H04N21/4405 ,  H04N21/422 ,  H04N21/4623 ,  H04N21/41 ,  G06Q30/02 ,  H04N21/4147 ,  H04W4/16 ,  G06F21/10

Abstract: We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.

公开(公告)号：US20140342709A1

公开(公告)日：2014-11-20

申请号：US14281781

申请日：2014-05-19

Applicant: Nexstep, Inc.

Inventor： Robert STEPANIAN

IPC: H04M3/523 ,  H04W4/16

CPC classification number: H04M3/5235 ,  G06F1/1626 ,  G06F1/1684 ,  G06F1/1698 ,  G06F3/0231 ,  G06F21/10 ,  G06F21/32 ,  G06Q30/0241 ,  G08C17/02 ,  G08C2201/40 ,  H04L12/2818 ,  H04L12/2834 ,  H04L41/00 ,  H04L67/28 ,  H04L67/303 ,  H04L69/24 ,  H04M1/72533 ,  H04M1/72575 ,  H04M2203/1016 ,  H04M2250/12 ,  H04N21/4126 ,  H04N21/4147 ,  H04N21/422 ,  H04N21/42201 ,  H04N21/4223 ,  H04N21/4333 ,  H04N21/4334 ,  H04N21/4405 ,  H04N21/4623 ,  H04N21/47214 ,  H04W4/16 ,  H04W4/60

Abstract: We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.

Abstract translation: 我们公开了可以配置为注册，控制和支持消费者设备的礼宾设备。 它可以替代地或冗余连接到家庭管理桥和/或基于云的管理服务器。 它可以接受允许单个礼宾设备为各种消费者设备提供广泛功能的菜单。 礼宾设备允许用户在单个动作中发起支持会话，自动识别消费者设备。 礼宾设备可以配置为支持语音或视频支持。 礼宾设备与家庭管理桥接器或网关一起可以管理自动化家庭的部件（例如开关和灯）的登机。 包括显示器的礼宾设备的实现可以显示补充信息，例如广告，可选地与在与礼宾设备通信耦合的消费者设备上播放的媒体协调。

公开(公告)号：US08885802B2

公开(公告)日：2014-11-11

申请号：US13948061

申请日：2013-07-22

Applicant: Nexstep, Inc.

Inventor： Robert Stepanian

IPC: H04M11/00

CPC classification number: G08C17/02 ,  G06F1/1626 ,  G06F1/1684 ,  G06F1/1698 ,  G06F3/0231 ,  G06F21/10 ,  G06F21/32 ,  H04M1/72533 ,  H04M1/72575 ,  H04M2250/12 ,  H04N21/4147 ,  H04N21/422 ,  H04N21/42201 ,  H04N21/4223 ,  H04N21/4333 ,  H04N21/4334 ,  H04N21/4405 ,  H04N21/4623 ,  H04N21/47214

Abstract: The present invention relates to a digital butler consumer electronics product and method. The digital butler, of a price and form factor suitable for consumer electronics markets of developed and developing countries, includes a communications and multi-media console and a wireless remote. The remote may resemble a handheld personal computer (HPC), a palm-held personal computer (PPC or PDA) or a smart phone, but has a low cost and feature set supported by the console that is novel in the consumer electronics market.

Abstract translation: 本发明涉及数字管家消费电子产品和方法。 适合发达国家和发展中国家消费电子市场的价格和形式的数字管家包括通信和多媒体控制台以及无线遥控器。 遥控器可能类似于手持式个人计算机（HPC），手持式个人计算机（PPC或PDA）或智能手机，但是具有低消费电子市场中新颖的控制台支持的低成本和功能集。

公开(公告)号：US11778100B2

公开(公告)日：2023-10-03

申请号：US17061300

申请日：2020-10-01

Applicant: NexStep, Inc.

Inventor： Robert Stepanian

IPC: G05B15/02 ,  H04M1/72415 ,  H04N21/41 ,  H04L67/56 ,  H04M3/523 ,  G06F1/16 ,  G08C17/02 ,  G06F3/023 ,  G06F21/32 ,  H04L12/28 ,  H04N21/433 ,  H04N21/4223 ,  H04L67/303 ,  H04L69/24 ,  H04N21/472 ,  H04L41/00 ,  H04N21/4405 ,  H04N21/422 ,  H04N21/4623 ,  G06Q30/0241 ,  H04N21/4147 ,  H04W4/16 ,  G06F21/10 ,  H04W4/60 ,  H04M1/7246

CPC classification number: H04M3/5235 ,  G05B15/02 ,  G06F1/1626 ,  G06F1/1684 ,  G06F1/1698 ,  G06F3/0231 ,  G06F21/10 ,  G06F21/32 ,  G06Q30/0241 ,  G08C17/02 ,  H04L12/2818 ,  H04L12/2834 ,  H04L41/00 ,  H04L67/303 ,  H04L67/56 ,  H04L69/24 ,  H04M1/72415 ,  H04N21/4147 ,  H04N21/41265 ,  H04N21/422 ,  H04N21/4223 ,  H04N21/42201 ,  H04N21/4333 ,  H04N21/4334 ,  H04N21/4405 ,  H04N21/4623 ,  H04N21/47214 ,  H04W4/16 ,  H04W4/60 ,  G08C2201/40 ,  H04M1/7246 ,  H04M2203/1016 ,  H04M2250/12

Abstract: We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.

公开(公告)号：US20210021710A1

公开(公告)日：2021-01-21

申请号：US17061300

申请日：2020-10-01

Applicant: NexStep, Inc.

Inventor： Robert Stepanian

IPC: H04M3/523 ,  G06F1/16 ,  G08C17/02 ,  G06F3/023 ,  G06F21/32 ,  H04L12/28 ,  H04N21/433 ,  H04N21/4223 ,  H04M1/725 ,  H04L29/08 ,  H04L29/06 ,  H04N21/472 ,  H04L12/24 ,  H04N21/4405 ,  H04N21/422 ,  H04N21/4623 ,  H04N21/41 ,  G06Q30/02 ,  H04N21/4147 ,  H04W4/16 ,  G06F21/10 ,  H04W4/60

Abstract: We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.

公开(公告)号：US10645227B2

公开(公告)日：2020-05-05

申请号：US15864872

申请日：2018-01-08

Applicant: NexStep, Inc.

Inventor： Robert Stepanian

IPC: H04M3/523 ,  G06F1/16 ,  G08C17/02 ,  G06F3/023 ,  G06F21/32 ,  H04L12/28 ,  H04N21/433 ,  H04N21/4223 ,  H04M1/725 ,  H04L29/08 ,  H04L29/06 ,  H04N21/472 ,  H04L12/24 ,  H04N21/4405 ,  H04N21/422 ,  H04N21/4623 ,  H04N21/41 ,  G06Q30/02 ,  H04N21/4147 ,  H04W4/16 ,  G06F21/10 ,  H04W4/60

Abstract: We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.

公开(公告)号：US20230396710A1

公开(公告)日：2023-12-07

申请号：US18236841

申请日：2023-08-22

Applicant: NexStep, Inc.

Inventor： Robert Stepanian

IPC: H04M3/523 ,  G06F1/16 ,  G08C17/02 ,  G06F3/023 ,  G06F21/32 ,  H04L12/28 ,  H04N21/433 ,  H04N21/4223 ,  H04L67/303 ,  H04L69/24 ,  H04N21/472 ,  H04L41/00 ,  H04N21/4405 ,  H04N21/422 ,  H04N21/4623 ,  G06Q30/0241 ,  H04N21/4147 ,  H04W4/16 ,  G06F21/10 ,  H04W4/60 ,  H04M1/72415 ,  H04N21/41 ,  G05B15/02 ,  H04L67/56

CPC classification number: H04M3/5235 ,  G06F1/1698 ,  G06F1/1626 ,  G08C17/02 ,  G06F3/0231 ,  G06F1/1684 ,  G06F21/32 ,  H04L12/2834 ,  H04N21/4334 ,  H04N21/4223 ,  H04L67/303 ,  H04L69/24 ,  H04N21/47214 ,  H04L41/00 ,  H04N21/4405 ,  H04N21/42201 ,  H04L12/2818 ,  H04N21/422 ,  H04N21/4623 ,  G06Q30/0241 ,  H04N21/4147 ,  H04W4/16 ,  G06F21/10 ,  H04N21/4333 ,  H04W4/60 ,  H04M1/72415 ,  H04N21/41265 ,  G05B15/02 ,  H04L67/56 ,  G08C2201/40 ,  H04M2203/1016 ,  H04M2250/12 ,  H04M1/7246

Abstract: We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.

公开(公告)号：US20140049383A1

公开(公告)日：2014-02-20

申请号：US13948061

申请日：2013-07-22

Applicant: Nexstep, Inc.

Inventor： Robert Stepanian

IPC: G08C17/02

CPC classification number: G08C17/02 ,  G06F1/1626 ,  G06F1/1684 ,  G06F1/1698 ,  G06F3/0231 ,  G06F21/10 ,  G06F21/32 ,  H04M1/72533 ,  H04M1/72575 ,  H04M2250/12 ,  H04N21/4147 ,  H04N21/422 ,  H04N21/42201 ,  H04N21/4223 ,  H04N21/4333 ,  H04N21/4334 ,  H04N21/4405 ,  H04N21/4623 ,  H04N21/47214

Abstract: The present invention relates to a digital butler consumer electronics product and method. The digital butler, of a price and form factor suitable for consumer electronics markets of developed and developing countries, includes a communications and multi-media console and a wireless remote. The remote may resemble a handheld personal computer (HPC), a palm-held personal computer (PPC or PDA) or a smart phone, but has a low cost and feature set supported by the console that is novel in the consumer electronics market.

Abstract translation: 本发明涉及数字管家消费电子产品和方法。 适合发达国家和发展中国家消费电子市场的价格和形式的数字管家包括通信和多媒体控制台以及无线遥控器。 遥控器可能类似于手持式个人计算机（HPC），手持式个人计算机（PPC或PDA）或智能手机，但是具有低消费电子市场中新颖的控制台支持的低成本和功能集。