公开(公告)号：US20110078588A1

公开(公告)日：2011-03-31

申请号：US12570801

申请日：2009-09-30

Applicant: Reinhard Peter Klemm

Inventor： Reinhard Peter Klemm

IPC: G06F15/16 ,  G06F3/01

CPC classification number: H04L51/18 ,  G06F17/30882 ,  G06Q10/10 ,  H04L12/1818 ,  H04L51/32

Abstract: A method is provided in which a message board server receives a message that is posted by a first user and transmits a link to another user of the message board. When the link is activated, a communications session is established between the user who activated the link and a telecommunications session recipient.

Abstract translation: 提供了一种方法，其中消息板服务器接收由第一用户发布的消息并将消息发送到消息板的另一用户。 当链接被激活时，在激活链路的用户和电信会话接收者之间建立通信会话。

公开(公告)号：US20100290614A1

公开(公告)日：2010-11-18

申请号：US12467735

申请日：2009-05-18

Applicant: Birgit Andrea Geppert ,  Reinhard Peter Klemm ,  Frank Michael Roessler

Inventor： Birgit Andrea Geppert ,  Reinhard Peter Klemm ,  Frank Michael Roessler

IPC: H04M5/00

CPC classification number: H04M3/51 ,  H04M3/42102 ,  H04M3/4211 ,  H04M7/123 ,  H04M2201/38

Abstract: A method for informing a caller of the availability of a call-center agent who can assist the caller without some of the disadvantages of the prior art is disclosed. In accordance with the illustrative embodiment of the present invention, when a caller accesses the address book in the memory of his or her telecommunications terminal (such as a telephone) the caller will see both the contact information for the call center and the availability of a call-center agent.

Abstract translation: 公开了一种用于通知呼叫者呼叫中心代理的可用性的方法，该呼叫中心代理可以帮助呼叫者，而不存在现有技术的一些缺点。 根据本发明的说明性实施例，当主叫访问他或她的电信终端（例如电话机）的存储器中的地址簿时，呼叫者将看到呼叫中心的联系信息和一个 呼叫中心代理。

公开(公告)号：US20100250583A1

公开(公告)日：2010-09-30

申请号：US12640312

申请日：2009-12-17

Applicant: Reinhard Peter Klemm

Inventor： Reinhard Peter Klemm

IPC: G06F17/30 ,  G06F15/16

CPC classification number: G06Q10/10

Abstract: A method for identifying a person who possesses the expertise in a specific subject matter, wherein the method comprises receiving a query and criteria from a first user and, transmitting a request to a server. Upon receiving the request, the server selects a second user from the first user's contacts based on the request. Similarly, the server selects a third user from the second user's contacts, wherein the third user is not in the first user's contacts. After the users are selected, the server transmits the request to the second user and the third user's terminal. If the second user and the third user do not respond to the request, the server selects a fourth user from the third user's contacts, wherein the fourth user is not in the first user and the second user's contacts. This process is performed by the server until an “expert” responds to the request.

Abstract translation: 一种用于识别具有特定主题的专业知识的人的方法，其中所述方法包括从第一用户接收查询和标准，以及向服务器发送请求。 在接收到请求时，服务器根据请求从第一用户的联系人中选择第二用户。 类似地，服务器从第二用户的联系人中选择第三用户，其中第三用户不在第一用户的联系人中。 在选择用户之后，服务器将请求发送给第二用户和第三用户的终端。 如果第二用户和第三用户没有响应请求，则服务器从第三用户的联系人中选择第四用户，其中第四用户不在第一用户和第二用户的联系人中。 该过程由服务器执行，直到“专家”响应该请求。

公开(公告)号：US20100232587A1

公开(公告)日：2010-09-16

申请号：US12645871

申请日：2009-12-23

Applicant: Reinhard Peter Klemm ,  Lynne Shapiro Brotman

Inventor： Reinhard Peter Klemm ,  Lynne Shapiro Brotman

IPC: H04M3/42

CPC classification number: G06F15/17306 ,  A61K9/5169 ,  A61K47/42 ,  G06F9/54 ,  G06Q10/06 ,  G06Q10/107 ,  H04L29/06 ,  H04L67/22 ,  H04L67/24

Abstract: A method is provided in which determines user availability on the basis of the manner in which a person uses a computing device that is associated with a telecommunications terminal. Specifically, the present invention is for a method in which a telecommunications terminal determines whether its user is available to accept an incoming invitation to participate in a telecommunications session based on: (1) a characteristic of the use of a software application, (2) a characteristic of the use of a resource of a terminal, (3) a sensor input, (4) a characteristic of the incoming invitation or (5) any combination of (1), (2), (3), (4), and (5).

Abstract translation: 提供了一种方法，其中基于人使用与电信终端相关联的计算设备的方式来确定用户可用性。 具体地说，本发明是一种电信终端根据以下方法确定其用户是否可以接受来电参与电话会话的方法：（1）使用软件应用的特征，（2） 使用终端的资源的特征，（3）传感器输入，（4）入场邀请的特征或（5）（1），（2），（3），（4）的任何组合， ，和（5）。

公开(公告)号：US08861709B2

公开(公告)日：2014-10-14

申请号：US12467735

申请日：2009-05-18

Applicant: Birgit Andrea Geppert ,  Reinhard Peter Klemm ,  Frank Michael Roessler

Inventor： Birgit Andrea Geppert ,  Reinhard Peter Klemm ,  Frank Michael Roessler

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/42 ,  H04M7/12

CPC classification number: H04M3/51 ,  H04M3/42102 ,  H04M3/4211 ,  H04M7/123 ,  H04M2201/38

Abstract: A method for informing a caller of the availability of a call-center agent who can assist the caller without some of the disadvantages of the prior art is disclosed. In accordance with the illustrative embodiment of the present invention, when a caller accesses the address book in the memory of his or her telecommunications terminal (such as a telephone) the caller will see both the contact information for the call center and the availability of a call-center agent.

Abstract translation: 公开了一种用于通知呼叫者呼叫中心代理的可用性的方法，该呼叫中心代理可以帮助呼叫者，而不存在现有技术的一些缺点。 根据本发明的说明性实施例，当主叫访问他或她的电信终端（例如电话机）的存储器中的地址簿时，呼叫者将看到呼叫中心的联系信息和一个 呼叫中心代理。

公开(公告)号：US08804935B2

公开(公告)日：2014-08-12

申请号：US11049916

申请日：2005-02-03

Applicant: Doree Duncan Seligmann ,  Xueshan Shan ,  Reinhard Peter Klemm ,  Ajita John

Inventor： Doree Duncan Seligmann ,  Xueshan Shan ,  Reinhard Peter Klemm ,  Ajita John

IPC: H04M3/42

CPC classification number: H04M3/48 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/42374 ,  H04M2201/14 ,  H04M2203/2072

Abstract: An apparatus and methods are disclosed that enable a caller to specify a condition of availability for a return call when the caller is unable to reach the called user. A condition might indicate a time interval in which the caller is willing to accept a return call, a location, or some other constraints. In the illustrative embodiments, when a caller places a call and is unable to reach the called user, the caller is prompted via an interactive voice response (IVR) system for one or more conditions of availability for a return call. As soon as the called user's terminal becomes available, a software application checks whether the condition of availability is satisfied, and if so, establishes a call between the caller's terminal and the called user's terminal.

Abstract translation: 公开了一种装置和方法，其使呼叫者能够在呼叫者不能到达被叫用户时指定返回呼叫的可用性条件。 条件可能指示呼叫者愿意接受返回呼叫，位置或其他一些约束的时间间隔。 在说明性实施例中，当呼叫者发出呼叫并且无法到达被叫用户时，通过交互式语音响应（IVR）系统提示呼叫者用于返回呼叫的一个或多个可用性条件。 一旦被叫用户的终端可用，软件应用程序将检查是否满足可用性条件，如果是，则在呼叫者的终端和被叫用户的终端之间建立呼叫。

公开(公告)号：US08484339B2

公开(公告)日：2013-07-09

申请号：US12724155

申请日：2010-03-15

Applicant: Reinhard Peter Klemm ,  Lynne Shapiro Brotman

Inventor： Reinhard Peter Klemm ,  Lynne Shapiro Brotman

IPC: G06F15/16

CPC classification number: G06F15/17306 ,  A61K9/5169 ,  A61K47/42 ,  G06F9/54 ,  G06Q10/06 ,  G06Q10/107 ,  H04L29/06 ,  H04L67/22 ,  H04L67/24

Abstract: A method is provided for determining user availability on the basis of the manner in which a person uses (1) a communication terminal or (2) a computing device that is associated with the communication terminal or (3) any combination of (1) and (2). User availability is determined based on: (1) a characteristic of the use of a software application that is running on a computing device, or (2) a characteristic of the use of a feature of software that is running on a communication terminal, or (3) a characteristic of the use of a resource of a computing device, or (4) a characteristic of the use of a resource of a terminal, or (5) a sensor input, or (6) a characteristic of the incoming invitation, or (7) any combination of (1), (2), (3), (4), (5), and (6).

Abstract translation: 提供了一种用于基于人使用（1）通信终端的方式或（2）与通信终端相关联的计算设备来确定用户可用性的方法，或（3）（1）和 （2）。 用户可用性是基于以下因素确定的：（1）使用在计算设备上运行的软件应用程序的特性，或（2）使用在通信终端上运行的软件的特征的特征，或 （3）使用计算设备的资源的特征，或（4）使用终端的资源的特性，或（5）传感器输入，或者（6）入站邀请的特征 ，或（7）（1），（2），（3），（4），（5）和（6）的任何组合。

公开(公告)号：US20100049627A1

公开(公告)日：2010-02-25

申请号：US12194336

申请日：2008-08-19

Applicant: Birgit Andrea Geppert ,  Reinhard Peter Klemm ,  Frank Michael Roessler

Inventor： Birgit Andrea Geppert ,  Reinhard Peter Klemm ,  Frank Michael Roessler

IPC: G06F17/30 ,  G06Q30/00 ,  G06Q90/00

CPC classification number: G06Q30/02 ,  G06F16/9535 ,  G06Q30/0601

Abstract: The present invention provides a method of communication between customers of a retail Web site. In particular, the illustrative embodiment provides a computer implemented method comprises authenticating a first customer and a second customer to enable the first and second customers to access a retail Web site via the Internet, displaying a representation of the first customer viewing a Web page of the retail Web site and a representation of the second customer viewing the Web page of the retail Web site, and enabling audio communication between the first customer and the second customer.

Abstract translation: 本发明提供了一种在零售网站的客户之间进行通信的方法。 特别地，说明性实施例提供了一种计算机实现的方法，包括认证第一客户和第二客户以使得第一和第二客户能够经由因特网访问零售网站，显示第一客户的表示，其查看网页的 零售网站和第二个客户的代表，查看零售网站的网页，并启用第一个客户和第二个客户之间的音频通信。

公开(公告)号：US10185579B2

公开(公告)日：2019-01-22

申请号：US11383271

申请日：2006-05-15

Applicant: Reinhard Peter Klemm

Inventor： Reinhard Peter Klemm

IPC: G06F9/448

Abstract: An object persistence mechanism is disclosed that enables the generation of software objects that have persistent data and a mutable key. A mutable key capability is advantageous in a variety of applications, such as monitoring a set of users and their login status on a plurality of media servers (e.g., an email server, an instant messaging server, a voice mail server, a video server, an audio-conferencing server, etc.). Implementations based on the Enterprise JavaBean specification are disclosed for three illustrative embodiments of the present invention. The illustrative embodiments of the present invention can also be implemented in accordance with object persistence mechanisms other than Enterprise JavaBeans.

公开(公告)号：US09572095B2

公开(公告)日：2017-02-14

申请号：US10727915

申请日：2003-12-04

Applicant: Doree Duncan Seligmann ,  Michael J. Sammon ,  Lynne Shapiro Brotman ,  Reinhard Peter Klemm ,  Ajita John

Inventor： Doree Duncan Seligmann ,  Michael J. Sammon ,  Lynne Shapiro Brotman ,  Reinhard Peter Klemm ,  Ajita John

IPC: G06F15/16 ,  H04W48/18 ,  H04L12/54 ,  H04L12/58 ,  H04M1/725 ,  H04W48/20 ,  H04W4/12 ,  H04W88/06

CPC classification number: H04W48/18 ,  H04L12/5692 ,  H04L51/00 ,  H04L51/14 ,  H04L51/38 ,  H04M1/72547 ,  H04M1/72566 ,  H04M1/72572 ,  H04W4/12 ,  H04W48/20 ,  H04W88/06

Abstract: A method and apparatus for selecting one of a plurality of delivery mechanisms for sending a message are disclosed. The illustrative embodiment enables the advantageous selection of the delivery mechanism for sending a message from a first telecommunications terminal to a second telecommunications terminal based on at least one of: (i) the location of the first terminal, (ii) the location of the second terminal, (iii) the time and date (i.e., the calendrical time) at the first terminal, (iv) the calendrical time at the second terminal, and (v) one or more properties of the message (e.g., the sending user, the receiving user, a message priority, the contents of the message, etc.). A delivery mechanism for sending a message comprises at least one of: a physical medium, a physical layer protocol, a medium access control, and a network for transport.

Abstract translation: 公开了用于选择用于发送消息的多个递送机制之一的方法和装置。 所述说明性实施例使得能够基于以下中的至少一个来发送消息的递送机制的有利选择：（i）第一终端的位置，（ii）第二终端到达第二电信终端的位置 终端，（iii）第一终端的时间和日期（即，日历时间），（iv）第二终端的日历时间，以及（v）消息的一个或多个属性（例如，发送用户， 接收用户，消息优先级，消息内容等）。 用于发送消息的传递机制包括物理介质，物理层协议，介质访问控制和用于传输的网络中的至少一个。