公开(公告)号：US07817784B2

公开(公告)日：2010-10-19

申请号：US10835444

申请日：2004-04-28

Applicant: Sandy Chai-Jen Wang ,  Arumugam Appadurai ,  John Robert LaBarge ,  Margaret Ann Boothroyd ,  Cory Andrew Luellen ,  Mang Kang Yong ,  Leo K. Chiu

Inventor： Sandy Chai-Jen Wang ,  Arumugam Appadurai ,  John Robert LaBarge ,  Margaret Ann Boothroyd ,  Cory Andrew Luellen ,  Mang Kang Yong ,  Leo K. Chiu

IPC: H04M1/64 ,  H04M3/42

CPC classification number: H04M3/493 ,  H04M2203/301 ,  H04M2203/355

Abstract: A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a portion thereof for accessing the audio resources according to the mapping information and for performing modifications thereof, a portion thereof for creating new audio resources; and a portion thereof for replication of modifications across distributed facilities. I a preferred application a developer can modify or replace existing audio resources and replicate links to the application code of the applications that use them.

Abstract translation: 提供了用于管理在一个或多个语音应用中使用的音频资源的软件接口。 软件接口包括其第一部分，用于将音频资源从存储映射到一个或多个语音应用中的用例位置，其一部分用于根据映射信息访问音频资源并执行其修改，其一部分 用于创建新的音频资源; 及其一部分用于在分布式设施上进行修改。 我是首选应用程序，开发人员可以修改或替换现有的音频资源，并将链接复制到使用它们的应用程序的应用程序代码。

公开(公告)号：US20100061534A1

公开(公告)日：2010-03-11

申请号：US12557460

申请日：2009-09-10

Applicant: Sandy Chai-Jen Wang ,  Arumugam Appadurai ,  John Robert LaBarge ,  Margaret Ann Boothroyd ,  Cory Andrew Luellen ,  Mang Kang Yong ,  Leo K. Chiu

Inventor： Sandy Chai-Jen Wang ,  Arumugam Appadurai ,  John Robert LaBarge ,  Margaret Ann Boothroyd ,  Cory Andrew Luellen ,  Mang Kang Yong ,  Leo K. Chiu

IPC: H04M3/42

CPC classification number: H04M3/4936 ,  G10L15/26 ,  G10L15/30 ,  G10L2015/228 ,  H04M3/42059 ,  H04M3/4938 ,  H04M2201/36 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/355

Abstract: A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.

Abstract translation: 语音应用创建和部署系统包括语音应用服务器，用于通过通信网络向客户端创建和提供语音应用; 至少一个具有访问通信网络的语音门户节点，门户节点，用于促进客户端与语音应用的交互; 以及可以从应用服务器执行的推理引擎。 在优选实施例中，推理机在正在进行的语音交互的一个或多个预定点被调用以决定是否可以基于活动中的预定点处的与交互相关的现有数据的分析来进行客户端需求的推断 呼叫所提供的语音应用的流程，并且如果推断是有必要的，则确定哪个推理对话将被执行并被插入到呼叫流中。

公开(公告)号：US20110261935A1

公开(公告)日：2011-10-27

申请号：US12905939

申请日：2010-10-15

Applicant: Sandy Chai-Jen Wang ,  Arumugam Appadurai ,  John Robert LeBarge ,  Margaret Ann Boothroyd ,  Cory Andrew Luellen ,  Mang Kang Yong ,  Leo K. Chiu

Inventor： Sandy Chai-Jen Wang ,  Arumugam Appadurai ,  John Robert LeBarge ,  Margaret Ann Boothroyd ,  Cory Andrew Luellen ,  Mang Kang Yong ,  Leo K. Chiu

IPC: H04M1/64

CPC classification number: H04M3/493 ,  H04M2203/301 ,  H04M2203/355

Abstract: A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a portion thereof for accessing the audio resources according to the mapping information and for performing modifications there of, a portion thereof for creating new audio resources; and a portion thereof for replication of modifications across distributed facilities. I a preferred application a developer can modify or replace existing audio resources and replicate links to the application code of the applications that use them.

Abstract translation: 提供了用于管理在一个或多个语音应用中使用的音频资源的软件接口。 软件接口包括其第一部分，用于将音频资源从存储映射到一个或多个语音应用中的用例位置，其一部分根据映射信息访问音频资源，并用于在其中执行修改;部分 用于创建新的音频资源; 及其一部分用于在分布式设施上进行修改。 我是首选应用程序，开发人员可以修改或替换现有的音频资源，并将链接复制到使用它们的应用程序的应用程序代码。

公开(公告)号：US07609829B2

公开(公告)日：2009-10-27

申请号：US10803851

申请日：2004-03-17

Applicant: Sandy Chai-Jen Wang ,  Arumugam Appadurai ,  John Robert LaBarge ,  Margaret Ann Boothroyd ,  Cory Andrew Luellen ,  Mang Kang Yong ,  Leo K. Chiu

Inventor： Sandy Chai-Jen Wang ,  Arumugam Appadurai ,  John Robert LaBarge ,  Margaret Ann Boothroyd ,  Cory Andrew Luellen ,  Mang Kang Yong ,  Leo K. Chiu

IPC: H04M3/42 ,  H04M5/00

CPC classification number: H04M3/4936 ,  G10L15/26 ,  G10L15/30 ,  G10L2015/228 ,  H04M3/42059 ,  H04M3/4938 ,  H04M2201/36 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/355

Abstract: A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.

Abstract translation: 语音应用创建和部署系统包括语音应用服务器，用于通过通信网络向客户端创建和提供语音应用; 至少一个具有访问通信网络的语音门户节点，门户节点，用于促进客户端与语音应用的交互; 以及可以从应用服务器执行的推理引擎。 在优选实施例中，推理机在正在进行的语音交互的一个或多个预定点被调用以决定是否可以基于活动中的预定点处的与交互相关的现有数据的分析来进行客户端需求的推断 呼叫所提供的语音应用的流程，并且如果推断是有必要的，则确定哪个推理对话将被执行并被插入到呼叫流中。