公开(公告)号：US09906660B2

公开(公告)日：2018-02-27

申请号：US12485583

申请日：2009-06-16

申请人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna

发明人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna

IPC分类号： G06F9/44 ,  H04N1/00 ,  G06F9/445

CPC分类号： H04N1/00503 ,  G06F8/38 ,  G06F8/60 ,  H04N1/00408 ,  H04N1/00509

摘要： A computer program product that includes a computer useable storage medium to store a computer readable program that, when executed on a computer, causes the computer to perform operations, including operations to incorporate an entity specification into a business process in response to an input by a user, determine a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process, and generate an executable to execute on the MFP. The entity specification describes an element of a document and is associated with the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The executable conforms to the executable language and the GUI specification, is generated from the entity specification and the business process, and performs the business process when executed by the MFP.

公开(公告)号：US20110251971A1

公开(公告)日：2011-10-13

申请号：US12756813

申请日：2010-04-08

申请人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna ,  Yolanda A. Rankin ,  Yongshin Yu

发明人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna ,  Yolanda A. Rankin ,  Yongshin Yu

IPC分类号： G06Q99/00 ,  G06F17/27 ,  G06F9/445 ,  G06Q10/00 ,  G06F15/16

CPC分类号： G06Q10/10 ,  G06Q50/01

摘要： An embodiment of the invention comprises a real-time collaborative technical support (RTCTS) system that may automatically generate and/or maintain social networks that may be dynamically evolving. The social networks may be based on the output of at least one multi-modal classification algorithm. These outputs may be occurring in real-time.

摘要翻译： 本发明的实施例包括可以自动生成和/或维护可能动态演进的社交网络的实时协作技术支持（RTCTS）系统。 社交网络可以基于至少一个多模态分类算法的输出。 这些输出可能会实时发生。

公开(公告)号：US20100318960A1

公开(公告)日：2010-12-16

申请号：US12485583

申请日：2009-06-16

申请人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna

发明人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna

IPC分类号： G06F9/44 ,  G06F15/16 ,  G06F9/445

CPC分类号： H04N1/00503 ,  G06F8/38 ,  G06F8/60 ,  H04N1/00408 ,  H04N1/00509

摘要： A computer program product that includes a computer useable storage medium to store a computer readable program that, when executed on a computer, causes the computer to perform operations, including operations to incorporate an entity specification into a business process in response to an input by a user, determine a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process, and generate an executable to execute on the MFP. The entity specification describes an element of a document and is associated with the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The executable conforms to the executable language and the GUI specification, is generated from the entity specification and the business process, and performs the business process when executed by the MFP.

摘要翻译： 一种计算机程序产品，其包括计算机可用的存储介质，用于存储计算机可读程序，所述计算机可读程序在计算机上执行时使计算机执行操作，包括将实体规范合并到业务处理中的操作，以响应于由 用户，从用于实现业务过程的MFP的异构混合中确定多功能打印机（MFP），并且生成可在MFP上执行的可执行文件。 实体规范描述文档的元素并与业务流程相关联。 MFP具有相关联的可执行语言和图形用户界面（GUI）规范。 可执行程序符合可执行语言，并且GUI规范是从实体规范和业务流程生成的，并且在由MFP执行时执行业务流程。

公开(公告)号：US08493580B2

公开(公告)日：2013-07-23

申请号：US13594272

申请日：2012-08-24

申请人： Timothy J Bethea ,  Neil H Boyette ,  Isaac K Cheng ,  Vikas Krishna

发明人： Timothy J Bethea ,  Neil H Boyette ,  Isaac K Cheng ,  Vikas Krishna

IPC分类号： G06K15/00 ,  G06F3/12 ,  G06F15/00

CPC分类号： H04N1/00503 ,  G06F8/38 ,  G06F8/60 ,  H04N1/00408 ,  H04N1/00509

摘要： A computer-implemented method that includes incorporating an entity specification into a business process in response to an input by a user is described. The entity specification describes an element of a document and is associated with the business process. The computer-implemented method also includes determining a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The computer-implemented method also includes associating the entity specification with an element of the GUI specification. The computer-implemented method also includes generating, from the entity specification and the business process, an executable that conforms to the executable language and the GUI specification and performs the business process when executed by the MFP. The computer-implemented method also includes deploying the executable to the MFP.

摘要翻译： 描述了一种计算机实现的方法，其包括响应于用户的输入将实体规范并入到业务过程中。 实体规范描述文档的元素并与业务流程相关联。 计算机实现的方法还包括从用于实现业务过程的MFP的异构混合中确定多功能打印机（MFP）。 MFP具有相关联的可执行语言和图形用户界面（GUI）规范。 计算机实现的方法还包括将实体规范与GUI规范的元素相关联。 计算机实现的方法还包括从实体规范和业务过程生成符合可执行语言和GUI规范的可执行程序，并且在由MFP执行时执行业务流程。 计算机实现的方法还包括将可执行文件部署到MFP。

公开(公告)号：US20120320400A1

公开(公告)日：2012-12-20

申请号：US13594272

申请日：2012-08-24

申请人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna

发明人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna

IPC分类号： G06K15/02

CPC分类号： H04N1/00503 ,  G06F8/38 ,  G06F8/60 ,  H04N1/00408 ,  H04N1/00509

摘要： A computer-implemented method that includes incorporating an entity specification into a business process in response to an input by a user is described. The entity specification describes an element of a document and is associated with the business process. The computer-implemented method also includes determining a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The computer-implemented method also includes associating the entity specification with an element of the GUI specification. The computer-implemented method also includes generating, from the entity specification and the business process, an executable that conforms to the executable language and the GUI specification and performs the business process when executed by the MFP. The computer-implemented method also includes deploying the executable to the MFP.

摘要翻译： 描述了一种计算机实现的方法，其包括响应于用户的输入将实体规范并入到业务过程中。 实体规范描述文档的元素并与业务流程相关联。 计算机实现的方法还包括从用于实现业务过程的MFP的异构混合中确定多功能打印机（MFP）。 MFP具有相关联的可执行语言和图形用户界面（GUI）规范。 计算机实现的方法还包括将实体规范与GUI规范的元素相关联。 计算机实现的方法还包括从实体规范和业务过程生成符合可执行语言和GUI规范的可执行程序，并且在由MFP执行时执行业务流程。 计算机实现的方法还包括将可执行文件部署到MFP。

公开(公告)号：US08406412B2

公开(公告)日：2013-03-26

申请号：US12714368

申请日：2010-02-26

申请人： Timothy J Bethea ,  Neil H Boyette ,  Isaac Kam-Chak Cheng ,  Vikas Krishna ,  Yolanda A Rankin ,  Yongshin Yu

发明人： Timothy J Bethea ,  Neil H Boyette ,  Isaac Kam-Chak Cheng ,  Vikas Krishna ,  Yolanda A Rankin ,  Yongshin Yu

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/493 ,  H04M2203/355

摘要： Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.

摘要翻译： 用于调整现有呼叫流的系统和方法，其中所述呼叫流进一步包括相关联的数据集，包括：激活所述现有呼叫流，所述现有呼叫流产生设计用于从呼叫者获取信息的一系列问题; 确定是否发生了异常情况; 允许用户响应异常情况激活异常调用流程; 当发生异常情况时，保留与呼叫流相关联的数据集; 调整数据集，使得呼叫流处理异常状况; 分析适应的数据集以确定其是否是唯一的; 以及如果所适配的数据集是唯一的，则修改现有的呼叫流以合并适应的数据集。

公开(公告)号：US20110211687A1

公开(公告)日：2011-09-01

申请号：US12714368

申请日：2010-02-26

申请人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac Kam-Chak Cheng ,  Vikas Krishna ,  Yolanda A. Rankin ,  Yongshin Yu

发明人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac Kam-Chak Cheng ,  Vikas Krishna ,  Yolanda A. Rankin ,  Yongshin Yu

IPC分类号： H04M3/00

CPC分类号： H04M3/493 ,  H04M2203/355

摘要： Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.

摘要翻译： 用于调整现有呼叫流的系统和方法，其中所述呼叫流进一步包括相关联的数据集，包括：激活所述现有呼叫流，所述现有呼叫流产生设计用于从呼叫者获取信息的一系列问题; 确定是否发生了异常情况; 允许用户响应异常情况激活异常调用流程; 当发生异常情况时，保留与呼叫流相关联的数据集; 调整数据集，使得呼叫流处理异常状况; 分析适应的数据集以确定其是否是唯一的; 以及如果所适配的数据集是唯一的，则修改现有的呼叫流以合并适应的数据集。

公开(公告)号：US10348661B2

公开(公告)日：2019-07-09

申请号：US14614191

申请日：2015-02-04

申请人： Vikas Krishna ,  Timothee Bailloeul

发明人： Vikas Krishna ,  Timothee Bailloeul

IPC分类号： H04L29/08 ,  H04L12/58 ,  G06F16/41 ,  G06F16/43 ,  G06F1/329

摘要： A system and method for integrating one or more resource servers for one or more types of devices are described using an enterprise service bus and network appliance as a service (NAaaS) application services. The enterprise service bus receives a request for one or more types of media, determines a first communication protocol of the request and one or more types of second communication protocols of the one or more resource servers, translates the request from a first communication protocol into one or more types of second communication protocols for one or more resource servers and retrieves one or more results matching the translated request from the one or more resource servers. A NAaaS application services determine one or more resource servers that the request is for based on the request matching a global index.

公开(公告)号：US20140149771A1

公开(公告)日：2014-05-29

申请号：US13691513

申请日：2012-11-30

申请人： Vikas Krishna ,  Xiaomin Li ,  Timothee Bailloeul

发明人： Vikas Krishna ,  Xiaomin Li ,  Timothee Bailloeul

IPC分类号： G06F1/32

CPC分类号： H04L51/066 ,  G06F1/329 ,  G06F17/3002 ,  G06F17/30023 ,  H04L67/025 ,  H04L67/16 ,  H04L67/18

摘要： A system and method for implementing a service oriented architecture that supports complex event processing and business activity monitoring. An enterprise service bus (ESB) generates a first list of one or more devices, receives a selection from a user associated with a first device of a second device in the first list, generates a second list that includes functions associated with the selection from the first user, receives a request from the first device to perform one of the functions in the second list, translates a first communication protocol of the request received from the first device into a second communication protocol used by the second device to create a translated request, translates a first message format of the request into a second message format and transmits the translated request to the second device.

摘要翻译： 一种用于实现支持复杂事件处理和业务活动监视的面向服务的架构的系统和方法。 企业服务总线（ESB）生成一个或多个设备的第一列表，从与第一列表中的第二设备的第一设备相关联的用户接收选择，生成第二列表，其包括与来自 第一用户接收来自第一设备的请求以执行第二列表中的一个功能，将从第一设备接收到的请求的第一通信协议转换为由第二设备使用的第二通信协议以创建转换的请求， 将请求的第一消息格式转换成第二消息格式，并将转换的请求发送到第二设备。

公开(公告)号：US07827567B2

公开(公告)日：2010-11-02

申请号：US12124257

申请日：2008-05-21

申请人： Timothy Joel Bethea ,  Neil Harold Arthur Boyette ,  Isaac Kam-Chak Cheng ,  Dawn Marie Fritz ,  Vikas Krishna

发明人： Timothy Joel Bethea ,  Neil Harold Arthur Boyette ,  Isaac Kam-Chak Cheng ,  Dawn Marie Fritz ,  Vikas Krishna

IPC分类号： G06F13/00

CPC分类号： G06Q30/02 ,  G06Q30/016

摘要： A system and method for defining and dynamically invoking polymorphic call flows in a call flow system. Call flows are defined that include a publisher call flow and subscriber call flows. A first trigger point in a publisher call flow is defined. Triggers specifying late-binding references to trigger points are defined in the subscriber call flows. Subsequent to the call flows being published in a repository, the publisher call flow is executed, the first trigger point is located, and the publisher call flow is executed. Without changing any other call flow and without terminating and restarting the publisher call flow, a call flow is added to the call flow system and invoked or a call flow is removed.

摘要翻译： 一种用于在呼叫流系统中定义和动态调用多态呼叫流的系统和方法。 定义呼叫流，其中包括发布者呼叫流和用户呼叫流。 定义发行商调用流中的第一个触发点。 在订户呼叫流中定义了触发点指定触发点的后期绑定引用。 在呼叫流在存储库中发布之后，执行发布者调用流，定位第一个触发点，并执行发布者调用流。 在不改变任何其他呼叫流程的情况下，在不终止和重新启动发布者呼叫流程的情况下，将呼叫流程添加到呼叫流程系统中，并调用或呼叫流程被删除。