公开(公告)号：US20240021206A1

公开(公告)日：2024-01-18

申请号：US18475599

申请日：2023-09-27

Applicant: VERINT SYSTEMS INC.

Inventor： Omer Ziv ,  Ran Achituv ,  Ido Shapira ,  Jeremie Dreyfuss

IPC: G10L17/00 ,  G10L17/02

CPC classification number: G10L17/00 ,  G10L17/02

Abstract: Systems and method of diarization of audio files use an acoustic voiceprint model. A plurality of audio files are analyzed to arrive at an acoustic voiceprint model associated to an identified speaker. Metadata associate with an audio file is used to select an acoustic voiceprint model. The selected acoustic voiceprint model is applied in a diarization to identify audio data of the identified speaker.

公开(公告)号：US20160381217A1

公开(公告)日：2016-12-29

申请号：US15192232

申请日：2016-06-24

Applicant: Verint Systems Inc.

Inventor： Jamie Richard Williams ,  Marc Calahan ,  Thomas Z. Dong

IPC: H04M3/42 ,  H04L29/08 ,  H04L29/06 ,  H04M3/51

CPC classification number: H04M3/42221 ,  H04L63/0457 ,  H04L63/0471 ,  H04L63/166 ,  H04L63/168 ,  H04L65/608 ,  H04L67/28 ,  H04M3/2281 ,  H04M3/5175 ,  H04M3/5183 ,  H04M7/006

Abstract: Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.

Abstract translation: 提供了用于记录客户和客户中心通信系统的代理之间的通信会话的系统和方法。 在这方面，代表性的方法包括：配置客户中心通信系统的通信组件，以便记录与通信会话相关联的媒体流; 基于通信组件的配置通过网络传输媒体流; 通过网络接收媒体流; 并记录所接收的媒体流。

公开(公告)号：US20160210515A1

公开(公告)日：2016-07-21

申请号：US14996885

申请日：2016-01-15

Applicant: Verint Systems Inc.

Inventor： Kurt Heier ,  Josh O'dell ,  Jon Legendre ,  Derek Shoaf

IPC: G06K9/00 ,  G06Q30/00

CPC classification number: G06K9/00718 ,  G06K9/00369 ,  G06K9/00771 ,  G06K2009/00738 ,  G06Q20/20 ,  G06Q30/0185 ,  G07G1/14 ,  G07G3/00 ,  G07G3/003 ,  G08B13/19671

Abstract: Video data from sources, such as cameras, is analyzed to create metadata descriptive of the events and objects occurring in the video. This metadata, which consists of data about the video, is then analyzed on a transaction basis to determine if a suspicious activity, such as a fraudulent Point of Sale (POS) return event, has occurred in relation to a transaction.

Abstract translation: 分析来自源（例如摄像机）的视频数据，以创建描述视频中发生的事件和对象的元数据。 然后，以事务为基础分析由视频数据组成的元数据，以确定是否已经发生了与交易有关的可疑活动，例如欺诈销售点（POS）返回事件。

公开(公告)号：US20130215267A1

公开(公告)日：2013-08-22

申请号：US13856178

申请日：2013-04-03

Applicant: Verint Systems Inc.

Inventor： Oren Golan ,  Boaz Dudovich ,  Shahar Daliyot ,  Itzik Horovitz ,  Shmuel Kiro

IPC: H04N7/18

CPC classification number: H04N7/181 ,  G06K9/00771 ,  G06K9/6253 ,  G06Q30/02 ,  G06T7/70 ,  H04N7/18

Abstract: A system and method for the capture and storage of data relating to the movements of objects, in a specified area and enables this data to be displayed in a graphically meaningful and useful manner. Video data is collected and video metadata is generated relating to objects (persons) appearing in the video data and their movements over time. The movements of the objects are then analyzed to detect the movements within a region of interest. This detection of movement allows a user, such as a manager of a store, to make informed decisions as to the infrastructure and operation of the store. One detection method relates to the number of people that are present in a region of interest for a specified time period. A second detection method relates to the number of people that remain or dwell in a particular area for a particular time period. A third detection method determines the flow of people and the direction they take within a region of interest. A fourth detection method relates to the number of people that enter a certain area by crossing a virtual line, a tripwire.

公开(公告)号：US11544311B2

公开(公告)日：2023-01-03

申请号：US16995227

申请日：2020-08-17

Applicant: VERINT SYSTEMS INC.

Inventor： Saar Carmi ,  Yair Horesh ,  Galia Zacay

IPC: G06F16/00 ,  G06F16/335

Abstract: Systems, methods, and media for the automated removal of private information are provided herein. In an example implementation, a method for automatic removal of private information may include: receiving a transcript of communication data; applying a private information rule to the transcript in order to identify private information in the transcript; tagging the identified private information with a tag comprising an identification of the private information; applying a complicate rule to the tagged transcript in order to evaluate a compliance of the transcript with privacy standards; removing the identified private information from the transcript to produce a redacted transaction; and storing the redacted transcript.

公开(公告)号：US20180234666A1

公开(公告)日：2018-08-16

申请号：US15889671

申请日：2018-02-06

Applicant: Verint Systems Inc.

Inventor： Kurt Heier ,  Eran Wachman

IPC: H04N7/18

CPC classification number: H04N7/181

Abstract: Software, systems, and methods for recording a scene encompassing a transaction, such as a point-of-sale transaction, are presented. In one implementation of a method, the scene is recorded to a data storage system using a first video camera capable of capturing protected data associated with the transaction. While recording the scene using the first camera, and in response to receiving a first trigger, the recording of the scene is continued using a second video camera not capable of capturing the protected data. While then recording the scene using the second camera, and in response to receiving a second trigger, the recording of the scene is continued using the first video camera. The first and second timing triggers are initiated based on at least one event associated with the transaction.

公开(公告)号：US09204083B2

公开(公告)日：2015-12-01

申请号：US14331126

申请日：2014-07-14

Applicant: Verint Systems Inc.

Inventor： Hing Yip Chung ,  Fuk Sang Mak ,  Golan Levy ,  Wai Chung Lam ,  Chong Va Cheong ,  Shiu Hang Tsang

IPC: G06F21/00 ,  H04L29/06 ,  H04N5/76 ,  H04N5/765 ,  H04N5/77 ,  H04N21/2747 ,  H04N7/18

CPC classification number: H04N5/7605 ,  H04N5/765 ,  H04N5/77 ,  H04N7/181 ,  H04N7/185 ,  H04N21/2747

Abstract: Embodiments disclosed herein provide systems and methods for performing video recorder failover. In a particular embodiment, a system includes a first Network Video Recorder (NVR) configured to receive a video stream and record the video stream to a first long-term storage. The system further includes a second NVR configured to receive the video stream and temporarily stores an amount of the video stream in temporary storage. In response to a detection of a failure of the first NVR, the second NVR is configured to record the video stream to the second long-term storage and transfer at least a portion of the video stream stored in the temporary storage corresponding to the amount of time between detection of the failure and when the second NVR began recording the video stream to the second long-term storage.

Abstract translation: 本文公开的实施例提供了用于执行录像机故障切换的系统和方法。 在特定实施例中，系统包括被配置为接收视频流并将视频流记录到第一长期存储器的第一网络视频记录器（NVR）。 该系统还包括被配置为接收视频流并将视频流的量临时存储在临时存储中的第二NVR。 响应于对第一NVR的故障的检测，第二NVR被配置为将视频流记录到第二长期存储并且传送存储在临时存储器中的视频流的至少一部分，对应于 检测到故障与第二个NVR开始将视频流录制到第二个长期存储器之间的时间。

公开(公告)号：US20150109448A1

公开(公告)日：2015-04-23

申请号：US14580364

申请日：2014-12-23

Applicant: Verint Systems Inc.

Inventor： Charles Lampe ,  Todd Barrick

IPC: H04N7/18 ,  H04N7/04 ,  H04N5/38

CPC classification number: H04N7/185 ,  H04N5/38 ,  H04N7/04 ,  H04N7/181

Abstract: A video system includes at least one video subsystem including a video source coupled to a mobile platform. The video source is configured to capture and transmit video data. A video processing system is configured to receive transmission of the video data from the video subsystem at a plurality of locations in which the video subsystem is configured to transmit the video data to the video processing system automatically when the video subsystem is in range of the video processing system at each of the plurality of locations.

Abstract translation: 视频系统包括至少一个包括耦合到移动平台的视频源的视频子系统。 视频源配置为捕获和传输视频数据。 视频处理系统被配置为在视频子系统被配置为在视频子系统处于视频范围内时自动将视频数据发送到视频处理系统的多个位置处接收来自视频子系统的视频数据的传输 处理系统。

公开(公告)号：US20150037007A1

公开(公告)日：2015-02-05

申请号：US14331126

申请日：2014-07-14

Applicant: Verint Systems Inc.

Inventor： Hing Yip Chung ,  Fuk Sang Mak ,  Golan Levy ,  Wai Chung Lam ,  Chong Va Cheong ,  Shiu Hang Tsang

IPC: H04N5/76 ,  H04N21/2747 ,  H04N5/77

CPC classification number: H04N5/7605 ,  H04N5/765 ,  H04N5/77 ,  H04N7/181 ,  H04N7/185 ,  H04N21/2747

Abstract: Embodiments disclosed herein provide systems and methods for performing video recorder failover. In a particular embodiment, a system includes a first Network Video Recorder (NVR) configured to receive a video stream and record the video stream to a first long-term storage. The system further includes a second NVR configured to receive the video stream and temporarily stores an amount of the video stream in temporary storage. In response to a detection of a failure of the first NVR, the second NVR is configured to record the video stream to the second long-term storage and transfer at least a portion of the video stream stored in the temporary storage corresponding to the amount of time between detection of the failure and when the second NVR began recording the video stream to the second long-term storage.

Abstract translation: 本文公开的实施例提供了用于执行录像机故障切换的系统和方法。 在特定实施例中，系统包括被配置为接收视频流并将视频流记录到第一长期存储器的第一网络视频记录器（NVR）。 该系统还包括被配置为接收视频流并将视频流的量临时存储在临时存储中的第二NVR。 响应于对第一NVR的故障的检测，第二NVR被配置为将视频流记录到第二长期存储并且传送存储在临时存储器中的视频流的至少一部分，对应于 检测到故障与第二个NVR开始将视频流录制到第二个长期存储器之间的时间。

公开(公告)号：US20040158469A1

公开(公告)日：2004-08-12

申请号：US10771409

申请日：2004-02-05

Applicant: Verint Systems, Inc.

Inventor： Michael Brand

IPC: G10L015/00

CPC classification number: G10L15/197 ,  G06F17/30705 ,  G06F17/30722 ,  G06F17/30867 ,  G06K9/03 ,  G06K9/685 ,  G10L15/26

Abstract: Outputs of an automatic probabilistic event detection system, such as a fact extraction system, a speech-to-text engine or an automatic character recognition system, are matched with comparable results produced manually or by a different system. This comparison allows statistical modeling of the run-time behavior of the event detection system. This model can subsequently be used to give supplemental or replacement data for an output sequence of the system. In particular, the model can effectively calibrate the system for use with data of a particular statistical nature.

Abstract translation: 自动概率事件检测系统（例如事实提取系统，语音到文本引擎或自动字符识别系统）的输出与手动或不同系统产生的可比结果相匹配。 该比较允许对事件检测系统的运行时行为进行统计建模。 该模型随后可用于为系统的输出序列提供补充或替换数据。 特别地，该模型可以有效地校准系统以用于特定统计性质的数据。