公开(公告)号：US08325904B2

公开(公告)日：2012-12-04

申请号：US12228672

申请日：2008-08-14

Applicant: Michael Bates ,  Alan Sunners ,  Faith McGary ,  Christine Baumeister ,  Harold Robinson ,  Xavier Riley

Inventor： Michael Bates ,  Alan Sunners ,  Faith McGary ,  Christine Baumeister ,  Harold Robinson ,  Xavier Riley

IPC: H04M3/493 ,  G06F17/30

CPC classification number: H04M3/4935 ,  H04M3/42008 ,  H04M3/42195 ,  H04M3/436 ,  H04M2203/6009

Abstract: A method for providing directory assistance, including receiving at least one request from a requester for an un-listed contact information, where the un-listed contact information is stored in one of a plurality of carrier databases. A request is generated to a third party for the un-listed contact information, where the third party is in contact with the carriers, one of which has the un-listed contact information. A notification is received from the third party indicating that the un-listed contact information has been retrieved by said third party and a message is sent to the un-listed contact information, through the third party, indicating that the requester is trying to contact them.

Abstract translation: 一种用于提供目录帮助的方法，包括从请求者接收未列出的联系人信息的至少一个请求，其中未列出的联系人信息存储在多个运营商数据库之一中。 向第三方生成未列出的联系人信息的请求，其中第三方与承运人联系，其中一个具有未列出的联系人信息。 从第三方接收到通知，指示所述第三方已经检索到未列出的联系人信息，并且通过第三方将消息发送到未列出的联系人信息，指示请求者正试图联系他们 。

公开(公告)号：US20090080636A1

公开(公告)日：2009-03-26

申请号：US12228672

申请日：2008-08-14

Applicant: Michael Bates ,  Alan Sunners ,  Faith McGary ,  Christine Baumeister ,  Harold Robinson ,  Xavier Riley

Inventor： Michael Bates ,  Alan Sunners ,  Faith McGary ,  Christine Baumeister ,  Harold Robinson ,  Xavier Riley

IPC: H04M3/42

CPC classification number: H04M3/4935 ,  H04M3/42008 ,  H04M3/42195 ,  H04M3/436 ,  H04M2203/6009

Abstract: A method for providing directory assistance, including receiving at least one request from a requester for an un-listed contact information, where the un-listed contact information is stored in one of a plurality of carrier databases. A request is generated to a third party for the un-listed contact information, where the third party is in contact with the carriers, one of which has the un-listed contact information. A notification is received from the third party indicating that the un-listed contact information has been retrieved by said third party and a message is sent to the un-listed contact information, through the third party, indicating that the requester is trying to contact them.

Abstract translation: 一种用于提供目录帮助的方法，包括从请求者接收未列出的联系人信息的至少一个请求，其中未列出的联系人信息存储在多个运营商数据库之一中。 向第三方生成未列出的联系人信息的请求，其中第三方与承运人联系，其中一个具有未列出的联系人信息。 从第三方接收到通知，指示所述第三方已经检索到未列出的联系人信息，并且通过第三方将消息发送到未列出的联系人信息，指示请求者正试图联系他们 。

公开(公告)号：US20090034709A1

公开(公告)日：2009-02-05

申请号：US12220460

申请日：2008-07-24

Applicant: Faith McGary ,  Xavier Riley

Inventor： Faith McGary ,  Xavier Riley

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/4878 ,  H04M3/4933 ,  H04M3/4935

Abstract: A method for providing directory assistance includes receiving a communication from a requester for a business listing and retrieving at least one first listing in response. At least one signal indicative of the status of the listing retrieved is received, and if negative, such status is conveyed to the requester. A second option is then offered to the requester, where the second option offered to the requester is for a second listing related to a same category of business as the first listing.

Abstract translation: 一种用于提供目录帮助的方法包括：从业务列表的请求者接收通信，并且响应地检索至少一个第一列表。 接收到表示检索到的列表的状态的至少一个信号，如果是否定的，则将该状态传送给请求者。 然后，向请求者提供第二个选项，其中提供给请求者的第二选项是与第一列表相同类别的业务相关的第二个列表。

公开(公告)号：US20120321065A1

公开(公告)日：2012-12-20

申请号：US13598868

申请日：2012-08-30

Applicant: Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

Inventor： Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Abstract translation: 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。 记录数据库存储与第一请求相关的记录，并且包括第一标识符，时间和列表条目。 传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较，以及如果记录具有来自请求的第二标识符匹配的第一标识符 然后，在将第二请求发送到代理平台之前，提供自动将所存储的列表条目从记录提供给请求者。

公开(公告)号：US20110164737A1

公开(公告)日：2011-07-07

申请号：US12683576

申请日：2010-01-07

Applicant: Michael Bates ,  Xavier Riley

Inventor： Michael Bates ,  Xavier Riley

IPC: H04M1/56

CPC classification number: H04M3/4931 ,  H04L69/08 ,  H04M3/2218

Abstract: A method is provided for operating a directory assistance system having a plurality of different network elements operating on different protocols. The method includes receiving, at a first network element, operating on a first operating protocol, an incoming directory assistance call from a caller. A universal call identifier data is then assigned to the call. The call is then transmitted to a second network element, operating on a second operating protocol, wherein the same universal call identifier is accepted by the second network element. A record is generated of the exchange of the call between the first and second network elements based on the assigned universal call identifier data.

Abstract translation: 提供了一种用于操作具有在不同协议上操作的多个不同网络元件的目录辅助系统的方法。 该方法包括在第一网络元件处接收来自呼叫者的传入目录辅助呼叫在第一操作协议上的操作。 然后将通用呼叫标识符数据分配给呼叫。 然后，该呼叫被发送到在第二操作协议上操作的第二网元，其中相同的通用呼叫标识符被第二网络元件接受。 基于所分配的通用呼叫标识符数据，生成第一和第二网络元件之间的呼叫交换的记录。

公开(公告)号：US08526596B2

公开(公告)日：2013-09-03

申请号：US12683576

申请日：2010-01-07

Applicant: Michael Bates ,  Xavier Riley

Inventor： Michael Bates ,  Xavier Riley

IPC: H04M3/00

CPC classification number: H04M3/4931 ,  H04L69/08 ,  H04M3/2218

Abstract: A method is provided for operating a directory assistance system having a plurality of different network elements operating on different protocols. The method includes receiving, at a first network element, operating on a first operating protocol, an incoming directory assistance call from a caller. A universal call identifier data is then assigned to the call. The call is then transmitted to a second network element, operating on a second operating protocol, wherein the same universal call identifier is accepted by the second network element. A record is generated of the exchange of the call between the first and second network elements based on the assigned universal call identifier data.

Abstract translation: 提供了一种用于操作具有在不同协议上操作的多个不同网络元件的目录辅助系统的方法。 该方法包括在第一网络元件处接收来自呼叫者的传入目录辅助呼叫在第一操作协议上的操作。 然后将通用呼叫标识符数据分配给呼叫。 然后，该呼叫被发送到在第二操作协议上操作的第二网元，其中相同的通用呼叫标识符被第二网络元件接受。 基于所分配的通用呼叫标识符数据，生成第一和第二网络元件之间的呼叫交换的记录。

公开(公告)号：US08526594B2

公开(公告)日：2013-09-03

申请号：US13598868

申请日：2012-08-30

Applicant: Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

Inventor： Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Abstract translation: 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。 记录数据库存储与第一请求相关的记录，并且包括第一标识符，时间和列表条目。 传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较，以及如果记录具有来自请求的第二标识符匹配的第一标识符 然后，在将第二请求发送到代理平台之前，提供自动将所存储的列表条目从记录提供给请求者。

公开(公告)号：US08335307B2

公开(公告)日：2012-12-18

申请号：US12367685

申请日：2009-02-09

Applicant: Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

Inventor： Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Abstract translation: 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。 记录数据库存储与第一请求相关的记录，并且包括第一标识符，时间和列表条目。 传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较，以及如果记录具有来自请求的第二标识符匹配的第一标识符 然后，在将第二请求发送到代理平台之前，提供自动将所存储的列表条目从记录提供给请求者。

公开(公告)号：US20090238357A1

公开(公告)日：2009-09-24

申请号：US12367685

申请日：2009-02-09

Applicant: Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

Inventor： Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Abstract translation: 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。 记录数据库存储与第一请求相关的记录，并且包括第一标识符，时间和列表条目。 传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较，以及如果记录具有来自请求的第二标识符匹配的第一标识符 然后，在将第二请求发送到代理平台之前，提供自动将所存储的列表条目从记录提供给请求者。

公开(公告)号：US20070269036A1

公开(公告)日：2007-11-22

申请号：US11027576

申请日：2004-12-30

Applicant: Michael Bates ,  Xavier Riley

Inventor： Michael Bates ,  Xavier Riley

IPC: H04M3/42

CPC classification number: H04M7/123 ,  H04M3/42059 ,  H04M3/4931 ,  H04M15/41 ,  H04M15/68 ,  H04M15/83 ,  H04M2215/0164 ,  H04M2215/0196 ,  H04M2215/82

Abstract: A method is provided for operating a directory assistance system having a plurality of different network elements operating on different protocols. The method includes receiving, at a first network element, operating on a first operating protocol, an incoming directory assistance call from a caller. A universal call identifier data is then assigned to the call. The call is then transmitted to a second network element, operating on a second operating protocol, wherein the same universal call identifier is accepted by the second network element. A record is generated of the exchange of the call between the first and second network elements based on the assigned universal call identifier data.

Abstract translation: 提供了一种用于操作具有在不同协议上操作的多个不同网络元件的目录辅助系统的方法。 该方法包括在第一网络元件处接收来自呼叫者的传入目录辅助呼叫在第一操作协议上的操作。 然后将通用呼叫标识符数据分配给呼叫。 然后，该呼叫被发送到在第二操作协议上操作的第二网元，其中相同的通用呼叫标识符被第二网络元件接受。 基于所分配的通用呼叫标识符数据，生成第一和第二网络元件之间的呼叫交换的记录。