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公开(公告)号：US10783877B2
公开(公告)日：2020-09-22
申请号：US16044031
申请日：2018-07-24
发明人： Anshul Solanki , Akanksha Juneja , Bibudh Lahiri , Anurag Tripathi , Sonam Gupta , Rinki Arya
IPC分类号： G06N3/00 , G06F17/00 , H04M3/527 , H04M3/493 , G10L15/18 , G06K9/62 , G10L15/10 , G10L15/22 , G10L15/26
摘要： A system for categorizing words into clusters includes a receiver to receive a set of sentences formed by a plurality of words. The set of sentences is indicative of interaction of a user with a virtual assistant. A categorizer categorizes the plurality of words into a first set of clusters by using a first clustering technique, and categorizes the plurality of words into a second set of clusters by using a second clustering technique. A detector detects words that appear in similar clusters after categorization by the first clustering technique and the second clustering technique. Similarity of clusters is based on a nature of words forming the clusters. A generator generates a confidence score for each of the plurality of words based on the detection. The confidence score of a word is indicative of accuracy of the categorization of the word.
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公开(公告)号：US12026467B2
公开(公告)日：2024-07-02
申请号：US17394333
申请日：2021-08-04
发明人： Rinki Arya , Tanuj Chawla , Shruti Chhabra , Sonam Gupta , Kiran Cskumar , Krishna Kummamuru , Vinay Narayana , Thomas Mammen Tharakan , Anurag Tripathi
IPC分类号： G06F40/289 , G06F16/93 , G06F40/40 , G06N20/00 , H04L51/02
CPC分类号： G06F40/289 , G06F16/93 , G06F40/40 , G06N20/00 , H04L51/02
摘要： A system and method for upgrading an executable chatbot is disclosed. The system may include a processor including a fallout utterance analyzer, a response identifier, a deviation identifier, a flow generator and enhancer. The fallout utterance analyzer may receive chats logs comprising a plurality of utterances and corresponding bot responses. The fallout utterance analyzer may classify the plurality of utterances into multiple buckets pertaining to at least one of an out-of-scope intent, a newly identified intent, and a new variation of an existing intent. The response identifier may generate auto-generated responses corresponding to new intents for upgrading the executable chatbot. The deviation identifier may overlay corresponding intent in the chat logs with the prestored flow dialog network to designate an extent of deviation with respect to flow prediction performance by the executable chatbot. The flow generator and enhancer may generate an auto-generated conversational dialog flow for upgrading the executable chatbot.
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公开(公告)号：US20230037894A1
公开(公告)日：2023-02-09
申请号：US17394333
申请日：2021-08-04
发明人： Rinki ARYA , Tanuj Chawla , Shruti Chhabra , Sonam Gupta , Kiran Cskumar , Krishna Kummamuru , Vinay Narayana , Thomas Mammen Tharakan , Anurag Tripathi
IPC分类号： G06F40/289 , G06F40/40 , H04L12/58 , G06N20/00 , G06F16/93
摘要： A system and method for upgrading an executable chatbot is disclosed. The system may include a processor including a fallout utterance analyzer, a response identifier, a deviation identifier, a flow generator and enhancer. The fallout utterance analyzer may receive chats logs comprising a plurality of utterances and corresponding bot responses. The fallout utterance analyzer may classify the plurality of utterances into multiple buckets pertaining to at least one of an out-of-scope intent, a newly identified intent, and a new variation of an existing intent. The response identifier may generate auto-generated responses corresponding to new intents for upgrading the executable chatbot. The deviation identifier may overlay corresponding intent in the chat logs with the prestored flow dialog network to designate an extent of deviation with respect to flow prediction performance by the executable chatbot. The flow generator and enhancer may generate an auto-generated conversational dialog flow for upgrading the executable chatbot.
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