公开(公告)号：US20230037894A1

公开(公告)日：2023-02-09

申请号：US17394333

申请日：2021-08-04

申请人： ACCENTURE GLOBAL SOLUTIONS LIMITED

发明人： Rinki ARYA ,  Tanuj Chawla ,  Shruti Chhabra ,  Sonam Gupta ,  Kiran Cskumar ,  Krishna Kummamuru ,  Vinay Narayana ,  Thomas Mammen Tharakan ,  Anurag Tripathi

IPC分类号： G06F40/289 ,  G06F40/40 ,  H04L12/58 ,  G06N20/00 ,  G06F16/93

摘要： A system and method for upgrading an executable chatbot is disclosed. The system may include a processor including a fallout utterance analyzer, a response identifier, a deviation identifier, a flow generator and enhancer. The fallout utterance analyzer may receive chats logs comprising a plurality of utterances and corresponding bot responses. The fallout utterance analyzer may classify the plurality of utterances into multiple buckets pertaining to at least one of an out-of-scope intent, a newly identified intent, and a new variation of an existing intent. The response identifier may generate auto-generated responses corresponding to new intents for upgrading the executable chatbot. The deviation identifier may overlay corresponding intent in the chat logs with the prestored flow dialog network to designate an extent of deviation with respect to flow prediction performance by the executable chatbot. The flow generator and enhancer may generate an auto-generated conversational dialog flow for upgrading the executable chatbot.

公开(公告)号：US12026467B2

公开(公告)日：2024-07-02

申请号：US17394333

申请日：2021-08-04

申请人： ACCENTURE GLOBAL SOLUTIONS LIMITED

发明人： Rinki Arya ,  Tanuj Chawla ,  Shruti Chhabra ,  Sonam Gupta ,  Kiran Cskumar ,  Krishna Kummamuru ,  Vinay Narayana ,  Thomas Mammen Tharakan ,  Anurag Tripathi

IPC分类号： G06F40/289 ,  G06F16/93 ,  G06F40/40 ,  G06N20/00 ,  H04L51/02

CPC分类号： G06F40/289 ,  G06F16/93 ,  G06F40/40 ,  G06N20/00 ,  H04L51/02

摘要： A system and method for upgrading an executable chatbot is disclosed. The system may include a processor including a fallout utterance analyzer, a response identifier, a deviation identifier, a flow generator and enhancer. The fallout utterance analyzer may receive chats logs comprising a plurality of utterances and corresponding bot responses. The fallout utterance analyzer may classify the plurality of utterances into multiple buckets pertaining to at least one of an out-of-scope intent, a newly identified intent, and a new variation of an existing intent. The response identifier may generate auto-generated responses corresponding to new intents for upgrading the executable chatbot. The deviation identifier may overlay corresponding intent in the chat logs with the prestored flow dialog network to designate an extent of deviation with respect to flow prediction performance by the executable chatbot. The flow generator and enhancer may generate an auto-generated conversational dialog flow for upgrading the executable chatbot.