Methods, systems and computer products for video calling and live help via IPTV
    2.
    发明授权
    Methods, systems and computer products for video calling and live help via IPTV 失效
    通过IPTV进行视频通话和实时帮助的方法,系统和计算机产品

    公开(公告)号:US08654929B2

    公开(公告)日:2014-02-18

    申请号:US13670036

    申请日:2012-11-06

    CPC classification number: H04N21/44213 H04L65/103 H04L65/4076 H04N7/141

    Abstract: Systems, methods and computer products for querying for an interactive assistant for communication over a network via the set-top box. Communications are initiated between a subscriber and an interactive assistant. A diagnostic data log is uploaded from the set-top box to the interactive assistant. Based on the communications between the subscriber an interactive assistant and the diagnostic data log, diagnostic protocols are executed within the set-top box to generate a diagnostic report. The interactive assistant provides feedback analytics via the set-top box based on the communications between the subscriber and the interactive assistant, the diagnostic data log and the diagnostic report. Firmware solutions are downloaded to the set-top box based on results from the diagnostic report.

    Abstract translation: 用于通过机顶盒通过网络查询交互式助理的系统,方法和计算机产品。 在订户和交互式助理之间启动通信。 诊断数据日志从机顶盒上传到交互式助理。 基于订户交互式助理与诊断数据日志之间的通信,在机顶盒内执行诊断协议以生成诊断报告。 交互式助理基于用户和交互式助理,诊断数据日志和诊断报告之间的通信,通过机顶盒提供反馈分析。 固件解决方案根据诊断报告的结果下载到机顶盒。

    Methods, systems, and computer program products for providing communications services

    公开(公告)号:US10033738B2

    公开(公告)日:2018-07-24

    申请号:US14938092

    申请日:2015-11-11

    Abstract: An aspect of providing communications services to Internet Protocol-enabled devices includes storing, in an account of the subscriber, a globally unique identifier for each of a plurality of the devices associated with the subscriber. For each of the devices, the globally unique identifier is appended to a network address of the subscriber in the account, where each of the devices is uniquely addressable via the appended globally unique identifier and network address. An aspect also includes provisioning a subscriber-selected communications service for the account, and assigning to the account subscriber-selected permissions for defining access to features of the communications service for individuals specified in the account with respect to a corresponding device. The permissions are assigned based on a combined user identifier and corresponding globally unique identifier. An aspect further includes providing the communications service to the individuals associated with the account subject to the permissions.

    METHODS, SYSTEMS, AND COMPUTER PROGRAM PRODUCTS FOR PROVIDING COMMUNICATIONS SERVICES
    4.
    发明申请
    METHODS, SYSTEMS, AND COMPUTER PROGRAM PRODUCTS FOR PROVIDING COMMUNICATIONS SERVICES 审中-公开
    用于提供通信服务的方法,系统和计算机程序产品

    公开(公告)号:US20160065583A1

    公开(公告)日:2016-03-03

    申请号:US14938092

    申请日:2015-11-11

    Abstract: An aspect of providing communications services to Internet Protocol-enabled devices includes storing, in an account of the subscriber, a globally unique identifier for each of a plurality of the devices associated with the subscriber. For each of the devices, the globally unique identifier is appended to a network address of the subscriber in the account, where each of the devices is uniquely addressable via the appended globally unique identifier and network address. An aspect also includes provisioning a subscriber-selected communications service for the account, and assigning to the account subscriber-selected permissions for defining access to features of the communications service for individuals specified in the account with respect to a corresponding device. The permissions are assigned based on a combined user identifier and corresponding globally unique identifier. An aspect further includes providing the communications service to the individuals associated with the account subject to the permissions.

    Abstract translation: 向启用互联网协议的设备提供通信服务的一个方面包括在订户的帐户中存储与订户相关联的多个设备中的每一个的全局唯一标识符。 对于每个设备,全局唯一标识符被附加到帐户中的订户的网络地址,其中每个设备通过附加的全局唯一标识符和网络地址是唯一可寻址的。 一方面还包括为帐户提供用户选择的通信服务,以及为该帐户分配用户选择的许可,用于定义对相对于相应设备在帐户中指定的个人的通信服务的特征的访问。 基于组合的用户标识符和对应的全局唯一标识符来分配权限。 一方面进一步包括将通信服务提供给与该权限相关联的个人。

    METHODS, SYSTEMS AND COMPUTER PRODUCTS FOR VIDEO CALLING AND LIVE HELP VIA IPTV

    公开(公告)号:US20130312021A1

    公开(公告)日:2013-11-21

    申请号:US13670036

    申请日:2012-11-06

    CPC classification number: H04N21/44213 H04L65/103 H04L65/4076 H04N7/141

    Abstract: Systems, methods and computer products for querying for an interactive assistant for communication over a network via the set-top box. Communications are initiated between a subscriber and an interactive assistant. A diagnostic data log is uploaded from the set-top box to the interactive assistant. Based on the communications between the subscriber an interactive assistant and the diagnostic data log, diagnostic protocols are executed within the set-top box to generate a diagnostic report. The interactive assistant provides feedback analytics via the set-top box based on the communications between the subscriber and the interactive assistant, the diagnostic data log and the diagnostic report. Firmware solutions are downloaded to the set-top box based on results from the diagnostic report.

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