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公开(公告)号：US20250016887A1
公开(公告)日：2025-01-09
申请号：US18886432
申请日：2024-09-16
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Syed Anwar Aftab , Manoop Talasila , Guy Jacobson , John F. Murray , Mazin E. Gilbert
Abstract: Aspects of the subject disclosure may include, for example, receiving network-related information associated with a first RAN that includes a first RIC, obtaining, from an artificial intelligence (AI) model synchronization system associated with a second RAN, data relating to an AI model deployed by a second RIC of the second RAN, determining, based on the data relating to the AI model and the network-related information associated with the first RAN, that the AI model can be leveraged by the first RAN to improve network performance of the first RAN, performing synchronization with the AI model synchronization system to obtain the AI model, responsive to the determining that the AI model can be leveraged by the first RAN to improve the network performance of the first RAN, and causing the first RIC to deploy the AI model in the first RAN after the performing the synchronization. Other embodiments are disclosed.
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公开(公告)号：US10805244B2
公开(公告)日：2020-10-13
申请号：US14801609
申请日：2015-07-16
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Mazin E. Gilbert
IPC: H04L12/58 , H04L29/08 , G06Q30/00 , G06F16/245 , G06F16/2458 , G06F16/33
Abstract: Aspects of the subject disclosure may include, for example, a service platform that receives a chat request from a client device associated with a user. A chat database of previous chat sessions associated with other users is searched based on the chat request to identify a previous chat session corresponding to the chat request. Chat data corresponding to the previous chat session is retrieved from the chat database and sent to the client device. Other embodiments are disclosed.
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3.发明申请公开(公告)号：US20190287517A1
公开(公告)日：2019-09-19
申请号：US15925529
申请日：2018-03-19
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Don Green , Mazin E. Gilbert , David Kapilow , Kelley Mantione , Sanjay Krishna , Wen-Ling Hsu , Cheryl Brooks , Christopher Rath , Tan Xu
Abstract: Aspects of the subject disclosure may include an artificial intelligence method of routing customer service interactions which begins with an analysis of a body of historical interactions with customers. By monitoring an interaction between a user and an agent, the user's issue may be determined and a potential resolution resource may be identified. By monitoring an exchange between the user and the resource, the analysis may be updated. Other embodiments are disclosed.
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公开(公告)号：US10083350B2
公开(公告)日：2018-09-25
申请号：US15868546
申请日：2018-01-11
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Dimitrios Dimitriadis , Donald J. Bowen , Mazin E. Gilbert , Horst J. Schroeter
IPC: G10L15/25 , G06K9/00 , G10L15/065 , G10L15/22
CPC classification number: G06K9/00335 , G06K9/00664 , G10L15/065 , G10L2015/227 , G10L2015/228
Abstract: A system for sensor enhanced speech recognition is disclosed. The system may obtain visual content or other content associated with a user and an environment of the user. Additionally, the system may obtain, from the visual content, metadata associated with the user and the environment of the user. The system may also include determining, based on the visual content and metadata, if the user is speaking. If the user is determined to be speaking, the system may obtain audio content associated with the user and the environment. The system may then adapt, based on the visual content, audio content, and metadata, one or more acoustic models that match the user and the environment. Once the one or more acoustic models are adapted and loaded, the system may enhance a speech recognition process or other process associated with the user.
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公开(公告)号：US09986089B2
公开(公告)日：2018-05-29
申请号：US14835246
申请日：2015-08-25
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
Inventor： Mazin E. Gilbert
CPC classification number: H04M3/5166 , H04M3/5141 , H04M2203/408 , H04M2203/551
Abstract: A customer contact system receives a customer inquiry from a customer. Availability of different types of resources for handling the customer inquiry is used to calculate a ranking for the different types of resources for handling the customer inquiry. A type of resource with the highest rank is offered to the customer in order to resolve the customer inquiry.
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Patent Agency Ranking
公开(公告)号：US20180137856A1
公开(公告)日：2018-05-17
申请号：US15351863
申请日：2016-11-15
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
Inventor： Mazin E. Gilbert
Abstract: Aspects of the subject disclosure may include, for example, obtaining an input, e.g., from a human operator, comprising a request. A number of activities are identified, e.g., by a virtual assistant, based on the request. Performance of the number of activities is facilitated, e.g., by the virtual assistant. A result is determined, e.g., by the virtual assistant, based on the performance of the number of activities, wherein a response to the request is based on the result. Other embodiments are disclosed.
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公开(公告)号：US20180131808A1
公开(公告)日：2018-05-10
申请号：US15860066
申请日：2018-01-02
Applicant: AT&T Intellectual Property I, L.P.
Inventor： REUBEN KLEIN , Mazin E. Gilbert
CPC classification number: H04M3/5191 , H04L12/1827 , H04L51/02 , H04M3/5141 , H04M3/5166 , H04M3/5175 , H04M7/1295
Abstract: A first service session is facilitated via a packet switched network, wherein user equipment participates in a first interactive communication exchange with a first agent via a first interaction mode, wherein the first interactive communication exchange is based on a user inquiry. The first interactive communication exchange is monitored and a determination is made that a consultation service would facilitate resolution of the user inquiry. A service resource is associated with the first service session responsive to the determining that the consultation service would facilitate the resolution, wherein the service resource provides consultation to the first agent via a second interaction mode of the plurality of interaction modes, without exposing the consultation to the user equipment, and wherein the consultation elevates an experience level employed in the first service session towards resolution of the user inquiry. Other embodiments are disclosed.
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公开(公告)号：US09866782B2
公开(公告)日：2018-01-09
申请号：US15212654
申请日：2016-07-18
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Behzad Shahraray , Alicia Abella , David Crawford Gibbon , Mazin E. Gilbert , Michael J. Johnston , Horst J. Schroeter , Jay Gordon Wilpon
CPC classification number: H04N5/44 , B60R1/00 , B60R2300/301 , B60R2300/50 , B60R2300/8093 , H04L67/12 , H04N7/181 , H04W4/021 , H04W4/70
Abstract: Network connectivity is used to share relevant visual and other sensory information between vehicles, as well as delivering relevant information provided by network services to create an enhanced view of the vehicle's surroundings. The enhanced view is presented to the occupants of the vehicle to provide an improved driving experience and/or enable the occupants to take proper action (e.g., avoid obstacles, identify traffic delays, etc.). In one example, the enhanced view comprises information that is not visible to the naked eye and/or cannot be currently sensed by the vehicle's sensors (e.g., due to a partial or blocked view, low visibility conditions, hardware capabilities of the vehicle's sensors, position of the vehicle's sensors, etc.).
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9.发明申请SERVICE PLATFORM TO SUPPORT AUTOMATED CHAT COMMUNICATIONS AND METHODS FOR USE THEREWITH 审中-公开服务平台支持自动通讯及其使用方法公开(公告)号：US20170019356A1
公开(公告)日：2017-01-19
申请号：US14801609
申请日：2015-07-16
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Mazin E. Gilbert
Abstract: Aspects of the subject disclosure may include, for example, a service platform that receives a chat request from a client device associated with a user. A chat database of previous chat sessions associated with other users is searched based on the chat request to identify a previous chat session corresponding to the chat request. Chat data corresponding to the previous chat session is retrieved from the chat database and sent to the client device. Other embodiments are disclosed.
Abstract translation: 主题公开的方面可以包括例如从与用户相关联的客户端设备接收聊天请求的服务平台。 基于聊天请求搜索与其他用户相关联的先前聊天会话的聊天数据库，以识别对应于该聊天请求的先前聊天会话。 从聊天数据库检索与上一个聊天会话相对应的聊天数据，并发送给客户端设备。 公开了其他实施例。
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公开(公告)号：US12120776B2
公开(公告)日：2024-10-15
申请号：US18177368
申请日：2023-03-02
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Syed Anwar Aftab , Manoop Talasila , Guy Jacobson , John F. Murray , Mazin E. Gilbert
CPC classification number: H04W88/182 , H04L5/0048 , H04W24/02 , H04W24/08 , H04W28/0289 , H04W56/0015
Abstract: Aspects of the subject disclosure may include, for example, receiving network-related information associated with a first RAN that includes a first RIC, obtaining, from an artificial intelligence (AI) model synchronization system associated with a second RAN, data relating to an AI model deployed by a second RIC of the second RAN, determining, based on the data relating to the AI model and the network-related information associated with the first RAN, that the AI model can be leveraged by the first RAN to improve network performance of the first RAN, performing synchronization with the AI model synchronization system to obtain the AI model, responsive to the determining that the AI model can be leveraged by the first RAN to improve the network performance of the first RAN, and causing the first RIC to deploy the AI model in the first RAN after the performing the synchronization. Other embodiments are disclosed.
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