公开(公告)号：US08548153B2

公开(公告)日：2013-10-01

申请号：US13795232

申请日：2013-03-12

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Larry B. Pearson ,  Jeffrey L. Brandt ,  James T. Miller ,  James M. Doherty ,  Stephen M. Mueller

IPC: H04M7/00

CPC classification number: H04M3/42153 ,  H04M1/2478 ,  H04M1/2745 ,  H04M1/57 ,  H04M1/663 ,  H04M1/665 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42161 ,  H04M3/436 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/2005

Abstract: Customer communications can be controlled in accordance with customized rules. An initial menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.

Abstract translation: 客户沟通可以根据自定义规则进行控制。 初始菜单包括修改现有规则或创建用于控制客户通信的新规则的选项。 初始选择条件菜单包括用于指示是否将使用预先存在的模板构建新的自定义规则或从初始空白规则标准开始的选项。 可以提供用于创建新的自定义规则的预先存在的模板的列表，并且可以接受填充所选模板的输入。 还可以提供用于创建新的自定义规则的初始空白规则标准，包括所选初始条件的初始条件和规则条件。 通信根据存储的新的自定义规则进行处理。

公开(公告)号：US20130188788A1

公开(公告)日：2013-07-25

申请号：US13795232

申请日：2013-03-12

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Larry B. PEARSON ,  Jeffrey L. Brandt ,  James T. Miller ,  James M. Doherty ,  Stephen M. Mueller

IPC: H04M3/42

CPC classification number: H04M3/42153 ,  H04M1/2478 ,  H04M1/2745 ,  H04M1/57 ,  H04M1/663 ,  H04M1/665 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42161 ,  H04M3/436 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/2005

Abstract: Customer communications can be controlled in accordance with customized rules. An initial menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.

Abstract translation: 客户沟通可以根据自定义规则进行控制。 初始菜单包括修改现有规则或创建用于控制客户通信的新规则的选项。 初始选择条件菜单包括用于指示是否将使用预先存在的模板构建新的自定义规则或从初始空白规则标准开始的选项。 可以提供用于创建新的自定义规则的预先存在的模板的列表，并且可以接受填充所选模板的输入。 还可以提供用于创建新的自定义规则的初始空白规则标准，包括所选初始条件的初始条件和规则条件。 通信根据存储的新的自定义规则进行处理。