公开(公告)号：US20200184407A1

公开(公告)日：2020-06-11

申请号：US16215450

申请日：2018-12-10

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Rudolph Mappus ,  Tejas Antani ,  Quan Nguyen ,  Erian Laperi ,  Mark D. Austin ,  Abhay Dabholkar

IPC: G06Q10/06 ,  G06Q10/04 ,  G06N20/00

Abstract: A processing system may obtain a request for a new assignment for field technician work associated with a customer premises of a telecommunication network and generate a hypothetical schedule for a future date for field technicians from a set of scheduled assignments in accordance with first optimization factors, the hypothetical schedule including bundles of scheduled assignments for field technician work, each bundle including scheduled assignments for an individual field technician for the future date. The processing system may then determine opportunity windows for scheduling the new assignment comprising time blocks for which individual field technicians are not scheduled to work one of the scheduled assignments in a respective bundle in accordance with the hypothetical schedule, rank the opportunity windows in accordance with second optimization factors, and provide to a customer associated with the customer premises, an offer of an opportunity window, the offer including a rank of the opportunity window.