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公开(公告)号：US20240113948A1
公开(公告)日：2024-04-04
申请号：US17936641
申请日：2022-09-29
发明人： Rahul Gupta , Basak Meral , Batuhan Kama , Gokce Erdogan
IPC分类号： H04L41/5074 , G06Q30/00 , H04L41/5061
CPC分类号： H04L41/5074 , G06Q30/016 , H04L41/5064
摘要： Embodiments provide a user-defined external support request routing platform for routing a client support request initiated by a client computing device associated with an external communications platform. Embodiments also include receiving a support communications integration definition object comprising an external communications platform type identifier, an external communications platform provider identifier, an external communications platform address, and an external communications platform credential. In response to receiving the support communications integration definition object, embodiments update a support communications platform integration associated with an external communications support request routing system. Embodiments also include parsing a client support request to identify support routing data and determining a designated external communications platform address and a designated external communications platform credential from the support communications platform integration based on the support routing data. Embodiments also include causing output of the client support request to the designated external communications platform address and initiating a client support session.
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公开(公告)号：US11803358B1
公开(公告)日：2023-10-31
申请号：US17936635
申请日：2022-09-29
发明人： Rahul Gupta
CPC分类号： G06F8/38 , G06Q10/103
摘要： Embodiments provide an adaptive issue type identification platform for automatically determining an issue type in an enterprise-level software development issue-tracking application. Embodiments include receiving a request to generate an issue data object, causing initializing of the issue data object in a data store, causing display of an issue management capability selection interface, and receiving issue capability selection input in response to user engagement with the issue management capability selection interface. In response to receiving the issue capability selection input, the adaptive issue type identification platform fetches an operational capability set from a capability registry based on the issue capability selection input, causes the association of the operational capability set to the issue data object at the data store, determines an issue type identifier for the issue data object based on the operational capability set, and updates metadata associated with the issue data object to include the issue type identifier.
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公开(公告)号：US20240111505A1
公开(公告)日：2024-04-04
申请号：US18472491
申请日：2023-09-22
发明人： Rahul Gupta
IPC分类号： G06F8/70 , G06F3/0482
CPC分类号： G06F8/70 , G06F3/0482
摘要： Embodiments provide an adaptive issue type identification platform for automatically determining an issue type in an enterprise-level software development issue-tracking application. Embodiments include receiving a request to generate an issue data object, causing initializing of the issue data object in a data store, causing display of an issue management capability selection interface, and receiving issue capability selection input in response to user engagement with the issue management capability selection interface. In response to receiving the issue capability selection input, the adaptive issue type identification platform fetches an operational capability set from a capability registry based on the issue capability selection input, causes the association of the operational capability set to the issue data object at the data store, determines an issue type identifier for the issue data object based on the operational capability set, and updates metadata associated with the issue data object to include the issue type identifier.
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