公开(公告)号：US11947446B2

公开(公告)日：2024-04-02

申请号：US17659198

申请日：2022-04-14

Applicant: ADOBE INC.

Inventor： Mukul Lamba ,  Saurabh Garg ,  Mandeep Singh ,  Kaushal Mishra

IPC: G06F11/36 ,  G06F9/54 ,  G06Q30/016

CPC classification number: G06F11/366 ,  G06F9/542 ,  G06Q30/016

Abstract: Systems and methods for customer journey orchestration are described. One or more aspects of the systems and methods include identifying, by a customer journey orchestration application, a customer journey having a previously unidentified fault; initiating, by a mode selection component, a debug mode of the customer journey orchestration application for the customer journey; receiving, by a graphical user interface of the customer journey orchestration application, a user input corresponding to an event of a plurality of events of the customer journey; simulating, by an event simulation component, the event based on the user input and the debug mode; determining, by a status component, a status of the event based on the simulation; and identifying, by a fault identification component, the previously unidentified fault based on the status of the event.

公开(公告)号：US20220335448A1

公开(公告)日：2022-10-20

申请号：US17231876

申请日：2021-04-15

Applicant: Adobe Inc.

Inventor： Saurabh Garg ,  Mukul Lamba ,  Aditi Jain ,  David Jocic

IPC: G06Q30/02 ,  H04L29/08 ,  G06F16/901

Abstract: The present disclosure relates to systems, non-transitory computer-readable media, and methods for generating a dynamic journey graph representing various activities corresponding to a user-segment journey by displaying nodes with visual indicators that report portions of such users who experienced the various activities. In particular, in one or more embodiments, the disclosed systems receive datasets representing activities experienced by users from a user segment during a user-segment journey. The disclosed systems further determine different portions of users from the user segment that experienced particular activities, such as events or actions experienced by particular portions of the user segment. Based on determining different user portions that experienced different activities, the disclosed systems generate a journey graph including nodes with visual indicators reporting the different portions of users corresponding to particular activities.

公开(公告)号：US12111836B2

公开(公告)日：2024-10-08

申请号：US18049883

申请日：2022-10-26

Applicant: Adobe Inc.

Inventor： Mandeep Singh ,  Shiladitya Bose ,  Saurabh Garg ,  Mukul Lamba ,  Kaushal Mishra

IPC: G06F3/048 ,  G06F3/0481 ,  G06F16/22 ,  G06F16/23 ,  G06F16/2457

CPC classification number: G06F16/2457 ,  G06F3/048 ,  G06F3/0481 ,  G06F16/2228 ,  G06F16/23

Abstract: The present disclosure relates to systems, methods, and non-transitory computer readable media that utilize a consolidated graphical user interface for visually presenting the state of a user profile with respect to a workflow journey. For instance, in one or more embodiments, the disclosed systems provide, for display within a graphical user interface of a client device, a visual representation of a workflow journey comprising a plurality of nodes and one or more edges connecting the plurality of nodes. Additionally, the disclosed systems receive, via the graphical user interface of the client device, an identifier associated with a user profile. The disclosed systems further modify, within the graphical user interface of the client device, the visual representation of the workflow journey to reflect a state of the user profile with respect to the workflow journey.

公开(公告)号：US20230333966A1

公开(公告)日：2023-10-19

申请号：US17659198

申请日：2022-04-14

Applicant: ADOBE INC.

Inventor： Mukul Lamba ,  Saurabh Garg ,  Mandeep Singh ,  Kaushal Mishra

IPC: G06F11/36 ,  G06Q30/00 ,  G06F9/54

CPC classification number: G06F11/366 ,  G06Q30/016 ,  G06F9/542

Abstract: Systems and methods for customer journey orchestration are described. One or more aspects of the systems and methods include identifying, by a customer journey orchestration application, a customer journey having a previously unidentified fault; initiating, by a mode selection component, a debug mode of the customer journey orchestration application for the customer journey; receiving, by a graphical user interface of the customer journey orchestration application, a user input corresponding to an event of a plurality of events of the customer journey; simulating, by an event simulation component, the event based on the user input and the debug mode; determining, by a status component, a status of the event based on the simulation; and identifying, by a fault identification component, the previously unidentified fault based on the status of the event.

公开(公告)号：US20240143597A1

公开(公告)日：2024-05-02

申请号：US18049883

申请日：2022-10-26

Applicant: Adobe Inc.

Inventor： Mandeep Singh ,  Shiladitya Bose ,  Saurabh Garg ,  Mukul Lamba ,  Kaushal Mishra

IPC: G06F16/2457 ,  G06F16/22 ,  G06F16/23

CPC classification number: G06F16/2457 ,  G06F16/2228 ,  G06F16/23

Abstract: The present disclosure relates to systems, methods, and non-transitory computer readable media that utilize a consolidated graphical user interface for visually presenting the state of a user profile with respect to a workflow journey. For instance, in one or more embodiments, the disclosed systems provide, for display within a graphical user interface of a client device, a visual representation of a workflow journey comprising a plurality of nodes and one or more edges connecting the plurality of nodes. Additionally, the disclosed systems receive, via the graphical user interface of the client device, an identifier associated with a user profile. The disclosed systems further modify, within the graphical user interface of the client device, the visual representation of the workflow journey to reflect a state of the user profile with respect to the workflow journey.

公开(公告)号：US11972477B2

公开(公告)日：2024-04-30

申请号：US17659194

申请日：2022-04-14

Applicant: ADOBE INC.

Inventor： Mukul Lamba ,  Saurabh Garg ,  Aditi Jain

IPC: G06Q30/00 ,  G06Q30/0601

CPC classification number: G06Q30/0643 ,  G06Q30/0623 ,  G06Q30/0633

Abstract: Systems and methods for customer journey optimization are described. One or more aspects of the systems and methods include displaying a workflow canvas including a representation of a customer journey corresponding to a digital content channel, wherein the customer journey comprises an ordered sequence of event definitions; displaying the digital content channel within the customer journey user interface; monitoring user interactions with digital content channel; receiving an event payload generated in response to a user interaction with the digital content channel based on the monitoring, wherein the event payload comprises event data describing the user interaction; generating an event definition based on the event data from the event payload, wherein the event definition defines a category of user interaction events on the digital content channel; adding the event definition to the customer journey; and displaying a representation of the customer journey including a visual representation of the added event definition.

公开(公告)号：US20230334558A1

公开(公告)日：2023-10-19

申请号：US17659194

申请日：2022-04-14

Applicant: ADOBE INC.

Inventor： Mukul Lamba ,  Saurabh Garg ,  Aditi Jain

IPC: G06Q30/06

CPC classification number: G06Q30/0643 ,  G06Q30/0633 ,  G06Q30/0623

Abstract: Systems and methods for customer journey optimization are described. One or more aspects of the systems and methods include displaying a workflow canvas including a representation of a customer journey corresponding to a digital content channel, wherein the customer journey comprises an ordered sequence of event definitions; displaying the digital content channel within the customer journey user interface; monitoring user interactions with digital content channel; receiving an event payload generated in response to a user interaction with the digital content channel based on the monitoring, wherein the event payload comprises event data describing the user interaction; generating an event definition based on the event data from the event payload, wherein the event definition defines a category of user interaction events on the digital content channel; adding the event definition to the customer journey; and displaying a representation of the customer journey including a visual representation of the added event definition.