Customer interaction process and system
    1.
    发明授权
    Customer interaction process and system 有权
    客户互动过程和系统

    公开(公告)号:US07461774B2

    公开(公告)日:2008-12-09

    申请号:US11224698

    申请日:2005-09-12

    IPC分类号: G06Q40/00 G06Q30/00 G07G1/14

    摘要: A customer interaction process may include conducting various activities at customer interaction console in addition to banking transactions. The customer interaction process may include retrieving customer account information associated with the customer and conducting a customer service activity with the customer at the console using the account information. The customer interaction process may also include retrieving banking product information associated with a banking product and conducting at least one sales activity using the banking product information. The customer interaction process may also include providing marketing information to customers at the customer interaction console. A customer interaction system includes various office and electronic components used to implement the customer interaction process.

    摘要翻译: 客户互动过程可能包括在客户互动控制台进行除银行交易之外的各种活动。 客户交互过程可以包括检索与客户相关联的客户帐户信息,并使用帐户信息在控制台处与客户进行客户服务活动。 客户交互过程还可以包括检索与银行产品相关联的银行产品信息,并使用银行产品信息进行至少一个销售活动。 客户交互过程还可以包括在客户交互控制台向客户提供营销信息。 客户交互系统包括用于实现客户交互过程的各种办公和电子组件。

    Multi-position chair
    2.
    发明授权
    Multi-position chair 有权
    多位椅子

    公开(公告)号:US07293825B2

    公开(公告)日:2007-11-13

    申请号:US11224725

    申请日:2005-09-12

    摘要: A multi-position chair may be positioned into multiple positions including one or more sitting positions at different heights, one or more leaning positions at different angles, and one or more storage positions. The multi-position chair may include a seat, a back and a support for supporting the seat and the back with respect to the floor. The seat and the back may be pivotable with respect to each other and with respect to the support. The seat includes a seating surface configured to receive the user's buttocks in a sitting position. The back may include a front seating surface configured to receive the user's back in a sitting position and a rear leaning surface configured to receive the user's buttocks in a leaning position.

    摘要翻译: 多位置椅子可以被定位在多个位置,包括在不同高度的一个或多个坐姿位置,不同角度的一个或多个倾斜位置以及一个或多个存储位置。 多功能座椅可以包括座椅,靠背和用于相对于地板支撑座椅和靠背的支撑件。 座椅和背部可以相对于彼此和相对于支撑件枢转。 所述座椅包括被配置成在坐姿中接收使用者的臀部的座面。 背部可以包括被配置为将使用者的背部接收在就座位置的前座面,以及配置成在倾斜位置接收使用者的臀部的后倾斜面。

    Multi-position chair
    3.
    发明申请
    Multi-position chair 有权
    多位椅子

    公开(公告)号:US20060103177A1

    公开(公告)日:2006-05-18

    申请号:US11224725

    申请日:2005-09-12

    IPC分类号: A47C4/00 A47B83/02 A47C7/50

    摘要: A multi-position chair may be positioned into multiple positions including one or more sitting positions at different heights, one or more leaning positions at different angles, and one or more storage positions. The multi-position chair may include a seat, a back and a support for supporting the seat and the back with respect to the floor. The seat and the back may be pivotable with respect to each other and with respect to the support. The seat includes a seating surface configured to receive the user's buttocks in a sitting position. The back may include a front seating surface configured to receive the user's back in a sitting position and a rear leaning surface configured to receive the user's buttocks in a leaning position.

    摘要翻译: 多位置椅子可以被定位在多个位置,包括在不同高度的一个或多个坐姿位置,不同角度的一个或多个倾斜位置以及一个或多个存储位置。 多功能座椅可以包括座椅,靠背和用于相对于地板支撑座椅和靠背的支撑件。 座椅和背部可以相对于彼此和相对于支撑件枢转。 所述座椅包括被配置成在坐姿中接收使用者的臀部的座面。 背部可以包括被配置为将使用者的背部接收在就座位置的前座面,以及配置成在倾斜位置接收使用者的臀部的后倾斜面。

    Customer interaction console and configurable console system
    4.
    发明授权
    Customer interaction console and configurable console system 有权
    客户互动控制台和可配置的控制台系统

    公开(公告)号:US07357315B2

    公开(公告)日:2008-04-15

    申请号:US11224724

    申请日:2005-09-12

    摘要: A customer interaction console may include a counter module and a customer-oriented display. The counter module may include one or more raised portions with the customer-oriented display integrated in one of the raised portions. A configurable console system may include a plurality of customer interaction consoles and a plurality of panel assemblies that may be positioned between consoles. The panel assemblies may include a panel and a wedge portion that receives the panel. The wedge portion may angle the console relative to the panel and to an adjacent consol to form different configurations.

    摘要翻译: 客户交互控制台可以包括计数器模块和面向客户的显示器。 计数器模块可以包括一个或多个凸起部分,其中面向顾客的显示器集成在一个凸起部分中。 可配置的控制台系统可以包括多个客户交互控制台和可以位于控制台之间的多个面板组件。 面板组件可以包括面板和容纳面板的楔形部分。 楔形部分可以使控制台相对于面板和相邻的安慰台角度来形成不同的构型。

    Customer interaction process and system
    5.
    发明申请
    Customer interaction process and system 有权
    客户互动过程和系统

    公开(公告)号:US20060060647A1

    公开(公告)日:2006-03-23

    申请号:US11224698

    申请日:2005-09-12

    IPC分类号: G07F19/00

    摘要: A customer interaction process may include conducting various activities at customer interaction console in addition to banking transactions. The customer interaction process may include retrieving customer account information associated with the customer and conducting a customer service activity with the customer at the console using the account information. The customer interaction process may also include retrieving banking product information associated with a banking product and conducting at least one sales activity using the banking product information. The customer interaction process may also include providing marketing information to customers at the customer interaction console. A customer interaction system includes various office and electronic components used to implement the customer interaction process.

    摘要翻译: 客户互动过程可能包括在客户互动控制台进行除银行交易之外的各种活动。 客户交互过程可以包括检索与客户相关联的客户帐户信息,并使用帐户信息在控制台处与客户进行客户服务活动。 客户交互过程还可以包括检索与银行产品相关联的银行产品信息,并使用银行产品信息进行至少一个销售活动。 客户交互过程还可以包括在客户交互控制台向客户提供营销信息。 客户交互系统包括用于实现客户交互过程的各种办公和电子组件。

    Customer interaction console and configurable console system
    6.
    发明申请
    Customer interaction console and configurable console system 有权
    客户互动控制台和可配置的控制台系统

    公开(公告)号:US20060054685A1

    公开(公告)日:2006-03-16

    申请号:US11224724

    申请日:2005-09-12

    IPC分类号: G07F19/00

    摘要: A customer interaction console may include a counter module and a customer-oriented display. The counter module may include one or more raised portions with the customer-oriented display integrated in one of the raised portions. A configurable console system may include a plurality of customer interaction consoles and a plurality of panel assemblies that may be positioned between consoles. The panel assemblies may include a panel and a wedge portion that receives the panel. The wedge portion may angle the console relative to the panel and to an adjacent consol to form different configurations.

    摘要翻译: 客户交互控制台可以包括计数器模块和面向客户的显示器。 计数器模块可以包括一个或多个凸起部分,其中面向顾客的显示器集成在一个凸起部分中。 可配置的控制台系统可以包括多个客户交互控制台和可以位于控制台之间的多个面板组件。 面板组件可以包括面板和容纳面板的楔形部分。 楔形部分可以使控制台相对于面板和相邻的安慰台角度来形成不同的构型。