System and method of generating automated communications

    公开(公告)号:US12132698B2

    公开(公告)日:2024-10-29

    申请号:US18668934

    申请日:2024-05-20

    申请人: Nextiva, Inc.

    发明人: Tomas Gorny

    摘要: The invention disclosed generates, transmits, and updates communications with end user systems. Embodiments comprise an automation platform comprising a processor and memory. Embodiments generate a communication based, at least in part, on input from a rules engine and one or more communication templates. Embodiments modify the content of the generated communication, and transmit, using one or more communication channels, the modified communication to one or more end user systems. Embodiments monitor the one or more end user systems for a response communication to the transmitted communication. In response to the one or more end user systems transmitting one or more response communications using at least one of the one or more communication channels, embodiments generate and transmit an updated communication to the one or more end user systems.

    Message Order-Preserving Method, Readable Medium, and Electronic Device

    公开(公告)号:US20240154922A1

    公开(公告)日:2024-05-09

    申请号:US18549230

    申请日:2022-03-08

    发明人: Yang Song Zhiwei Ma

    摘要: A message order-preserving method includes that a first electronic device generates a first message to be sent to a second electronic device, and starts to send the first message to the second electronic device. The first electronic device generates a second message to be sent to the second electronic device, and before sending the second message to the second electronic device, determines that sending of the first message is not completed. The first electronic device sends an integration message including the second message to the second electronic device. After receiving the integration message, the second electronic device displays the first message and the second message based on the integration message.