Centralized feedback service for performance of virtual assistant

    公开(公告)号:US11355098B1

    公开(公告)日:2022-06-07

    申请号:US16219382

    申请日:2018-12-13

    IPC分类号: G10L15/01 G10L15/22 G10L15/18

    摘要: This disclosure describes a feedback service that collects feedback for skills, or capabilities, of a virtual assistant that interacts with users, and associates the feedback with the appropriate skills. Virtual assistants interact with users via voice-enabled devices that are backed by voice-processing systems that support various skills of the virtual assistants. Due to large numbers of skills, users are unable to determine which skill is invoked during interactions with virtual assistants, and are thus unable to provide feedback for the skill. The techniques described herein include continuing a speech dialogue with a user after completion of an interaction, and requesting feedback regarding the interaction. Additionally, the techniques may include collecting contextual data for the interaction (e.g., dropped packets, latency caused by jitter, etc.). The feedback service can associate the feedback and contextual data with the particular skill used in the interaction to improve the functioning of the virtual assistant.

    Location-based functionality for voice-capturing devices

    公开(公告)号:US10972556B1

    公开(公告)日:2021-04-06

    申请号:US15466736

    申请日:2017-03-22

    IPC分类号: H04L29/08 G10L15/22 G10L15/30

    摘要: Methods, systems, and computer-readable media for location-based functionality for voice-capturing devices are disclosed. An association is determined between a location value for a location parameter and one or more functionalities. The association is stored by a device management component of a service provider environment. An assignment of the location value to a device account is stored by the device management component. The device account corresponds to a voice-capturing device coupled to the service provider environment over one or more networks. Based at least in part on the assignment of the location value to the device account, the one or more functionalities are enabled for use by the voice-capturing device.