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1.发明授权System and method for labeling alert messages from devices for automated management 有权用于从设备标记警报消息以进行自动化管理的系统和方法公开(公告)号：US09569327B2
公开(公告)日：2017-02-14
申请号：US13644187
申请日：2012-10-03
申请人： Anand Singh , Yves Hoppenot , Frederic Roulland , Pascal Valobra , Victor Ciriza
发明人： Anand Singh , Yves Hoppenot , Frederic Roulland , Pascal Valobra , Victor Ciriza
CPC分类号： G06F11/3013 , G05B23/027 , G06F3/1203 , G06F3/121 , G06F3/1234 , G06F3/1285 , G06F11/3079 , G06F11/3086 , G06F17/2881 , H04L12/1895
摘要： An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.
摘要翻译： 警报处理系统和方法适于处理设备警报。 该系统包括与打印机通信的路由设备。 路由设备接收从打印机发送的源语言中的至少一个警报描述。 路由设备识别从与相关联的设备的状况相关的警报描述导出的一组单词。 路由设备将目标语言中的单词集合与分类模型进行比较，并且基于比较，将该组词分类为预定的一组警报类别中的一个。
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2.发明申请SYSTEM AND METHOD FOR LABELING ALERT MESSAGES FROM DEVICES FOR AUTOMATED MANAGEMENT 有权用于自动管理设备的报警信息的系统和方法公开(公告)号：US20140095144A1
公开(公告)日：2014-04-03
申请号：US13644187
申请日：2012-10-03
申请人： Anand Singh , Yves Hoppenot , Frederic Roulland , Pascal Valobra , Victor Ciriza
发明人： Anand Singh , Yves Hoppenot , Frederic Roulland , Pascal Valobra , Victor Ciriza
CPC分类号： G06F11/3013 , G05B23/027 , G06F3/1203 , G06F3/121 , G06F3/1234 , G06F3/1285 , G06F11/3079 , G06F11/3086 , G06F17/2881 , H04L12/1895
摘要： An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.
摘要翻译： 警报处理系统和方法适于处理设备警报。 该系统包括与打印机通信的路由设备。 路由设备接收从打印机发送的源语言中的至少一个警报描述。 路由设备识别从与相关联的设备的状况相关的警报描述导出的一组单词。 路由设备将目标语言中的单词集合与分类模型进行比较，并且基于比较，将该组词分类为预定的一组警报类别中的一个。
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公开(公告)号：US08935199B2
公开(公告)日：2015-01-13
申请号：US12967210
申请日：2010-12-14
CPC分类号： G06F17/30011 , G06F17/30734
摘要： A system and a method for linking textual and physical concepts are disclosed. The method includes extracting candidate phrases from a knowledge base for a device, the candidate phrases including noun phrases. A set of candidate concepts is generated, based on the extracted noun phrases. Provision is made, e.g., on a graphical user interface, for a user to generate mapped concepts for physical components of the device by selecting, for each concept to be mapped, a physical component shown in a graphical representation of the device and at least one of the candidate concepts which is to be linked to that physical component. The knowledge base is indexed, based on the mapped concepts. In this way, textual expressions in the knowledge base are linked to a respective physical component through one of the mapped concepts.
摘要翻译： 公开了一种用于链接文本和物理概念的系统和方法。 该方法包括从设备的知识库中提取候选短语，候选短语包括名词短语。 基于提取的名词短语生成一组候选概念。 例如在图形用户界面上进行设置，以使用户通过针对要映射的每个概念选择设备的图形表示中所示的物理组件和至少一个图形表示来生成物理组件的映射概念 将与该物理组件相关联的候选概念。 基于映射的概念，知识库被索引。 以这种方式，知识库中的文本表达式通过映射概念之一链接到相应的物理组件。
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4.发明授权公开(公告)号：US08280842B2
公开(公告)日：2012-10-02
申请号：US12396506
申请日：2009-03-03
摘要： A system and method which may be implemented at least partly by a computer, are provided for developing a support system. A virtual representation of a device is generated for display on a user interface. Links between components of the virtual representation, which represent components of the device, and corresponding cases in a searchable knowledge base (SKB) are stored. Users can navigate the SKB in search of a solution to a problem with the device with the assistance of the virtual representation which enables actuation of the existing links. The users are able to create new links, each new link linking a component of the virtual representation with a case in the SKB which the user identifies as providing a solution to the problem with the device which is related to the component. The new link is stored for future use by the user or by other users.
摘要翻译： 提供可以至少部分地由计算机实现的系统和方法，用于开发支持系统。 生成设备的虚拟表示以在用户界面上显示。 虚拟表示的组件之间的链接，其表示设备的组件以及可搜索的知识库（SKB）中的相应的情况。 用户可以通过虚拟表示的帮助来浏览SKB，以寻找解决方案的设备问题，从而实现现有链接的激活。 用户能够创建新链接，每个新链接将虚拟表示的组件与SKB中的一个情况相关联，用户识别为提供与组件相关的设备的问题的解决方案。 新链接存储供用户或其他用户将来使用。
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公开(公告)号：US20120150920A1
公开(公告)日：2012-06-14
申请号：US12967210
申请日：2010-12-14
IPC分类号： G06F17/30
CPC分类号： G06F17/30011 , G06F17/30734
摘要： A system and a method for linking textual and physical concepts are disclosed. The method includes extracting candidate phrases from a knowledge base for a device, the candidate phrases including noun phrases. A set of candidate concepts is generated, based on the extracted noun phrases. Provision is made, e.g., on a graphical user interface, for a user to generate mapped concepts for physical components of the device by selecting, for each concept to be mapped, a physical component shown in a graphical representation of the device and at least one of the candidate concepts which is to be linked to that physical component. The knowledge base is indexed, based on the mapped concepts. In this way, textual expressions in the knowledge base are linked to a respective physical component through one of the mapped concepts.
摘要翻译： 公开了一种用于链接文本和物理概念的系统和方法。 该方法包括从设备的知识库中提取候选短语，候选短语包括名词短语。 基于提取的名词短语生成一组候选概念。 例如在图形用户界面上进行设置，以使用户通过针对要映射的每个概念选择设备的图形表示中所示的物理组件和至少一个图形表示来生成物理组件的映射概念 将与该物理组件相关联的候选概念。 基于映射的概念，知识库被索引。 以这种方式，知识库中的文本表达式通过映射概念之一链接到相应的物理组件。
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6.发明申请公开(公告)号：US20100229080A1
公开(公告)日：2010-09-09
申请号：US12396506
申请日：2009-03-03
摘要： A system and method which may be implemented at least partly by a computer, are provided for developing a support system. A virtual representation of a device is generated for display on a user interface. Links between components of the virtual representation, which represent components of the device, and corresponding cases in a searchable knowledge base (SKB) are stored. Users can navigate the SKB in search of a solution to a problem with the device with the assistance of the virtual representation which enables actuation of the existing links. The users are able to create new links, each new link linking a component of the virtual representation with a case in the SKB which the user identifies as providing a solution to the problem with the device which is related to the component. The new link is stored for future use by the user or by other users.
摘要翻译： 提供可以至少部分地由计算机实现的系统和方法，用于开发支持系统。 生成设备的虚拟表示以在用户界面上显示。 虚拟表示的组件之间的链接，其表示设备的组件以及可搜索的知识库（SKB）中的相应的情况。 用户可以通过虚拟表示的帮助来浏览SKB，以寻找解决方案的设备问题，从而实现现有链接的激活。 用户能够创建新链接，每个新链接将虚拟表示的组件与SKB中的一个情况相关联，用户识别为提供与组件相关的设备的问题的解决方案。 新链接存储供用户或其他用户将来使用。
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公开(公告)号：US08869240B2
公开(公告)日：2014-10-21
申请号：US13305037
申请日：2011-11-28
申请人： Frederic Roulland , Nicolas Hairon , Ruhul Islam , Yves Hoppenot
发明人： Frederic Roulland , Nicolas Hairon , Ruhul Islam , Yves Hoppenot
IPC分类号： H04L29/00
CPC分类号： H04L63/062 , G06F21/42 , H04L63/18
摘要： A system for pairing two devices includes a monitoring system and a server. The monitoring system receives a request made by a local submitter, such as servicing device or a technician operating the servicing device, for accessing diagnostic data of the monitoring system. The monitoring system initiates a request made to the server for connecting the monitoring system with the servicing device. The server generates pairing information and transmits the pairing information to the monitoring system. The server determines that a pairing key is received as input at the servicing device and/or monitored device and determines if the pairing key matches the pairing identification. If the server determines that there is a match, the server relays diagnostic data received from the monitoring system to the servicing device.
摘要翻译： 用于配对两个设备的系统包括监视系统和服务器。 监视系统接收由本地提交者（例如服务设备或操作服务设备的技术人员）作出的用于访问监视系统的诊断数据的请求。 监控系统启动向服务器发出的请求，用于将监控系统与维护设备连接起来。 服务器生成配对信息并将配对信息发送到监控系统。 服务器确定在服务设备和/或被监控设备处接收到配对密钥作为输入，并确定配对密钥是否与配对标识匹配。 如果服务器确定存在匹配，则服务器将从监控系统接收到的诊断数据中继到维修设备。
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公开(公告)号：US20130139218A1
公开(公告)日：2013-05-30
申请号：US13305037
申请日：2011-11-28
申请人： Frederic Roulland , Nicolas Hairon , Ruhul Islam , Yves Hoppenot
发明人： Frederic Roulland , Nicolas Hairon , Ruhul Islam , Yves Hoppenot
CPC分类号： H04L63/062 , G06F21/42 , H04L63/18
摘要： A system for pairing two devices includes a monitoring system and a server. The monitoring system receives a request made by a local submitter, such as servicing device or a technician operating the servicing device, for accessing diagnostic data of the monitoring system. The monitoring system initiates a request made to the server for connecting the monitoring system with the servicing device. The server generates pairing information and transmits the pairing information to the monitoring system. The server determines that a pairing key is received as input at the servicing device and/or monitored device and determines if the pairing key matches the pairing identification. If the server determines that there is a match, the server relays diagnostic data received from the monitoring system to the servicing device.
摘要翻译： 用于配对两个设备的系统包括监视系统和服务器。 监视系统接收由本地提交者（例如服务设备或操作服务设备的技术人员）作出的用于访问监视系统的诊断数据的请求。 监控系统启动向服务器发出的请求，用于将监控系统与维护设备连接起来。 服务器生成配对信息并将配对信息发送到监控系统。 服务器确定在服务设备和/或被监控设备处接收到配对密钥作为输入，并确定配对密钥是否与配对标识匹配。 如果服务器确定存在匹配，则服务器将从监控系统接收到的诊断数据中继到维修设备。
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9.发明授权公开(公告)号：US07715037B2
公开(公告)日：2010-05-11
申请号：US11287172
申请日：2005-11-23
申请人： Stefania Castellani , Victor Ciriza , Antonietta Grasso , Jacki O'Neill , Peter Tolmie , Francois Ragnet , Frederic Roulland
发明人： Stefania Castellani , Victor Ciriza , Antonietta Grasso , Jacki O'Neill , Peter Tolmie , Francois Ragnet , Frederic Roulland
IPC分类号： G16F15/10
CPC分类号： G06K15/00 , G06K15/002
摘要： A communication system and apparatus for a xerographic imaging system for enhanced collaborative communication between the machine user and the remote troubleshooting advisor. The machine includes an imager for showing a selected virtual representation of the machine including an image of the machine illustrating an area of the machine having the troubleshooting need. A communication link exists between the user and the advisor and comprises a bi-directional visualization of a selected virtual representation synchronously displayed to the user and the advisor via respective imagers. An image adjuster is operated by the expert for selective adjustment of the virtual representation to suggest a section of the area of the machine wherein action by the machine user may resolve the troubleshooting need. The selective adjustment is communicated to the machine user through the communication link whereby upon viewing this suggested adjustment, corrective action is suggested to the user. The corrective action is identified to the user by identifying a difference between the actual machine state and the shared virtual representation. The visual indicators may direct the user to a particular location and percussion centers on the machine identify a particular tapping location by the user to verify position identification to the troubleshooting expert.
摘要翻译： 用于静电复印成像系统的通信系统和装置，用于增强机器用户和远程故障诊断顾问之间的协作通信。 该机器包括用于显示机器的所选虚拟表示的成像器，其包括机器的图像，其示出具有故障排除需要的机器的区域。 在用户和顾问之间存在通信链路，并且包括经由各个成像器同步显示给用户和顾问的所选虚拟表示的双向可视化。 图像调节器由专家操作以选择性地调整虚拟表示，以建议机器区域的一部分，其中机器用户的动作可以解决故障排除需要。 通过通信链路将选择性调整传送给机器用户，通过查看该建议的调整，建议用户采取纠正措施。 通过识别实际机器状态和共享虚拟表示之间的差异，向用户识别纠正措施。 视觉指示器可以将用户引导到特定位置，并且机器上的打击乐器中心识别用户的特定点击位置以验证故障排除专家的位置识别。
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10.发明申请公开(公告)号：US20060197973A1
公开(公告)日：2006-09-07
申请号：US11287172
申请日：2005-11-23
申请人： Stefania Castellani , Victor Ciriza , Antonietta Grasso , Jacki O'Neill , Peter Tolmie , Francois Ragnet , Frederic Roulland
发明人： Stefania Castellani , Victor Ciriza , Antonietta Grasso , Jacki O'Neill , Peter Tolmie , Francois Ragnet , Frederic Roulland
IPC分类号： G06K15/00
CPC分类号： G06K15/00 , G06K15/002
摘要： A communication system and apparatus for a xerographic imaging system for enhanced collaborative communication between the machine user and the remote troubleshooting advisor. The machine includes an imager for showing a selected virtual representation of the machine including an image of the machine illustrating an area of the machine having the troubleshooting need. A communication link exists between the user and the advisor and comprises a bi-directional visualization of a selected virtual representation synchronously displayed to the user and the advisor via respective imagers. An image adjuster is operated by the expert for selective adjustment of the virtual representation to suggest a section of the area of the machine wherein action by the machine user may resolve the troubleshooting need. The selective adjustment is communicated to the machine user through the communication link whereby upon viewing this suggested adjustment, corrective action is suggested to the user. The corrective action is identified to the user by identifying a difference between the actual machine state and the shared virtual representation. The visual indicators may direct the user to a particular location and percussion centers on the machine identify a particular tapping location by the user to verify position identification to the troubleshooting expert.
摘要翻译： 用于静电复印成像系统的通信系统和装置，用于增强机器用户和远程故障诊断顾问之间的协作通信。 该机器包括用于显示机器的所选虚拟表示的成像器，其包括机器的图像，其示出具有故障排除需要的机器的区域。 在用户和顾问之间存在通信链路，并且包括经由各个成像器同步显示给用户和顾问的所选虚拟表示的双向可视化。 图像调节器由专家操作以选择性地调整虚拟表示，以建议机器区域的一部分，其中机器用户的动作可以解决故障排除需要。 通过通信链路将选择性调整传送给机器用户，通过查看该建议的调整，建议用户采取纠正措施。 通过识别实际机器状态和共享虚拟表示之间的差异，向用户识别纠正措施。 视觉指示器可以将用户引导到特定位置，并且机器上的打击乐器中心识别用户的特定点击位置以验证故障排除专家的位置识别。
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