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1.发明授权公开(公告)号：US08280842B2
公开(公告)日：2012-10-02
申请号：US12396506
申请日：2009-03-03
摘要： A system and method which may be implemented at least partly by a computer, are provided for developing a support system. A virtual representation of a device is generated for display on a user interface. Links between components of the virtual representation, which represent components of the device, and corresponding cases in a searchable knowledge base (SKB) are stored. Users can navigate the SKB in search of a solution to a problem with the device with the assistance of the virtual representation which enables actuation of the existing links. The users are able to create new links, each new link linking a component of the virtual representation with a case in the SKB which the user identifies as providing a solution to the problem with the device which is related to the component. The new link is stored for future use by the user or by other users.
摘要翻译： 提供可以至少部分地由计算机实现的系统和方法，用于开发支持系统。 生成设备的虚拟表示以在用户界面上显示。 虚拟表示的组件之间的链接，其表示设备的组件以及可搜索的知识库（SKB）中的相应的情况。 用户可以通过虚拟表示的帮助来浏览SKB，以寻找解决方案的设备问题，从而实现现有链接的激活。 用户能够创建新链接，每个新链接将虚拟表示的组件与SKB中的一个情况相关联，用户识别为提供与组件相关的设备的问题的解决方案。 新链接存储供用户或其他用户将来使用。
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2.发明申请公开(公告)号：US20100229080A1
公开(公告)日：2010-09-09
申请号：US12396506
申请日：2009-03-03
摘要： A system and method which may be implemented at least partly by a computer, are provided for developing a support system. A virtual representation of a device is generated for display on a user interface. Links between components of the virtual representation, which represent components of the device, and corresponding cases in a searchable knowledge base (SKB) are stored. Users can navigate the SKB in search of a solution to a problem with the device with the assistance of the virtual representation which enables actuation of the existing links. The users are able to create new links, each new link linking a component of the virtual representation with a case in the SKB which the user identifies as providing a solution to the problem with the device which is related to the component. The new link is stored for future use by the user or by other users.
摘要翻译： 提供可以至少部分地由计算机实现的系统和方法，用于开发支持系统。 生成设备的虚拟表示以在用户界面上显示。 虚拟表示的组件之间的链接，其表示设备的组件以及可搜索的知识库（SKB）中的相应的情况。 用户可以通过虚拟表示的帮助来浏览SKB，以寻找解决方案的设备问题，从而实现现有链接的激活。 用户能够创建新链接，每个新链接将虚拟表示的组件与SKB中的一个情况相关联，用户识别为提供与组件相关的设备的问题的解决方案。 新链接存储供用户或其他用户将来使用。
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公开(公告)号：US08935199B2
公开(公告)日：2015-01-13
申请号：US12967210
申请日：2010-12-14
CPC分类号： G06F17/30011 , G06F17/30734
摘要： A system and a method for linking textual and physical concepts are disclosed. The method includes extracting candidate phrases from a knowledge base for a device, the candidate phrases including noun phrases. A set of candidate concepts is generated, based on the extracted noun phrases. Provision is made, e.g., on a graphical user interface, for a user to generate mapped concepts for physical components of the device by selecting, for each concept to be mapped, a physical component shown in a graphical representation of the device and at least one of the candidate concepts which is to be linked to that physical component. The knowledge base is indexed, based on the mapped concepts. In this way, textual expressions in the knowledge base are linked to a respective physical component through one of the mapped concepts.
摘要翻译： 公开了一种用于链接文本和物理概念的系统和方法。 该方法包括从设备的知识库中提取候选短语，候选短语包括名词短语。 基于提取的名词短语生成一组候选概念。 例如在图形用户界面上进行设置，以使用户通过针对要映射的每个概念选择设备的图形表示中所示的物理组件和至少一个图形表示来生成物理组件的映射概念 将与该物理组件相关联的候选概念。 基于映射的概念，知识库被索引。 以这种方式，知识库中的文本表达式通过映射概念之一链接到相应的物理组件。
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公开(公告)号：US20120150920A1
公开(公告)日：2012-06-14
申请号：US12967210
申请日：2010-12-14
IPC分类号： G06F17/30
CPC分类号： G06F17/30011 , G06F17/30734
摘要： A system and a method for linking textual and physical concepts are disclosed. The method includes extracting candidate phrases from a knowledge base for a device, the candidate phrases including noun phrases. A set of candidate concepts is generated, based on the extracted noun phrases. Provision is made, e.g., on a graphical user interface, for a user to generate mapped concepts for physical components of the device by selecting, for each concept to be mapped, a physical component shown in a graphical representation of the device and at least one of the candidate concepts which is to be linked to that physical component. The knowledge base is indexed, based on the mapped concepts. In this way, textual expressions in the knowledge base are linked to a respective physical component through one of the mapped concepts.
摘要翻译： 公开了一种用于链接文本和物理概念的系统和方法。 该方法包括从设备的知识库中提取候选短语，候选短语包括名词短语。 基于提取的名词短语生成一组候选概念。 例如在图形用户界面上进行设置，以使用户通过针对要映射的每个概念选择设备的图形表示中所示的物理组件和至少一个图形表示来生成物理组件的映射概念 将与该物理组件相关联的候选概念。 基于映射的概念，知识库被索引。 以这种方式，知识库中的文本表达式通过映射概念之一链接到相应的物理组件。
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5.发明授权System and method for labeling alert messages from devices for automated management 有权用于从设备标记警报消息以进行自动化管理的系统和方法公开(公告)号：US09569327B2
公开(公告)日：2017-02-14
申请号：US13644187
申请日：2012-10-03
申请人： Anand Singh , Yves Hoppenot , Frederic Roulland , Pascal Valobra , Victor Ciriza
发明人： Anand Singh , Yves Hoppenot , Frederic Roulland , Pascal Valobra , Victor Ciriza
CPC分类号： G06F11/3013 , G05B23/027 , G06F3/1203 , G06F3/121 , G06F3/1234 , G06F3/1285 , G06F11/3079 , G06F11/3086 , G06F17/2881 , H04L12/1895
摘要： An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.
摘要翻译： 警报处理系统和方法适于处理设备警报。 该系统包括与打印机通信的路由设备。 路由设备接收从打印机发送的源语言中的至少一个警报描述。 路由设备识别从与相关联的设备的状况相关的警报描述导出的一组单词。 路由设备将目标语言中的单词集合与分类模型进行比较，并且基于比较，将该组词分类为预定的一组警报类别中的一个。
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6.发明申请SYSTEM AND METHOD FOR LABELING ALERT MESSAGES FROM DEVICES FOR AUTOMATED MANAGEMENT 有权用于自动管理设备的报警信息的系统和方法公开(公告)号：US20140095144A1
公开(公告)日：2014-04-03
申请号：US13644187
申请日：2012-10-03
申请人： Anand Singh , Yves Hoppenot , Frederic Roulland , Pascal Valobra , Victor Ciriza
发明人： Anand Singh , Yves Hoppenot , Frederic Roulland , Pascal Valobra , Victor Ciriza
CPC分类号： G06F11/3013 , G05B23/027 , G06F3/1203 , G06F3/121 , G06F3/1234 , G06F3/1285 , G06F11/3079 , G06F11/3086 , G06F17/2881 , H04L12/1895
摘要： An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.
摘要翻译： 警报处理系统和方法适于处理设备警报。 该系统包括与打印机通信的路由设备。 路由设备接收从打印机发送的源语言中的至少一个警报描述。 路由设备识别从与相关联的设备的状况相关的警报描述导出的一组单词。 路由设备将目标语言中的单词集合与分类模型进行比较，并且基于比较，将该组词分类为预定的一组警报类别中的一个。
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公开(公告)号：US08902450B2
公开(公告)日：2014-12-02
申请号：US11696459
申请日：2007-04-04
申请人： Matthew Scrafford , Shawn Kammerdiener , Victor Ciriza , Pascal Valobra , Bruno Marquie , Kirk Pothos , Guillaume Bouchard
发明人： Matthew Scrafford , Shawn Kammerdiener , Victor Ciriza , Pascal Valobra , Bruno Marquie , Kirk Pothos , Guillaume Bouchard
CPC分类号： G06F11/0733 , G03G15/5075 , G03G15/5079 , G06F3/1294 , G06F11/008 , G06F11/0751
摘要： Methods and systems are presented for identifying potential printer failures in a networked printing enterprise, in which job tracking data is gathered for print jobs in the network, affinity data is derived from the job tracking data indicating associations between printer devices and user devices, and potential printer failures are identified based on changes in the affinity data.
摘要翻译： 提出了用于识别网络打印企业中的潜在打印机故障的方法和系统，其中针对网络中的打印作业收集作业跟踪数据，亲和度数据是从指示打印机设备和用户设备之间的关联的作业跟踪数据导出的，以及潜在的 基于亲和度数据的变化来识别打印机故障。
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公开(公告)号：US20130185324A1
公开(公告)日：2013-07-18
申请号：US13351560
申请日：2012-01-17
申请人： Guillaume M. Bouchard , Luis Rafael Ulloa Paredes , Victor Ciriza , Lionel Cazenave , Pascal Valobra
发明人： Guillaume M. Bouchard , Luis Rafael Ulloa Paredes , Victor Ciriza , Lionel Cazenave , Pascal Valobra
IPC分类号： G06F17/30
CPC分类号： G06Q10/0833 , G06Q50/30
摘要： A method and system are disclosed for automatically tagging locations using collected traveler information. Traveler information, including a time/date stamp and a unique identification associated with the traveler are collected and stored in a database with locations corresponding to transportation stops. A location query, which includes a location type, an analysis period, optionally, an analysis approach, and a user selected threshold are received and a number of time/location stamps for each location is determined based upon an interval associated with the selected type. The maximum number of time/location stamps for that location is determined, and using the selected threshold, a minimum number of stamps required to designate a location as the selected type is determined. When the number of time/location stamps within the time interval for the selected type is greater than or equal to the minimum number calculated, the location is tagged as the selected location type.
摘要翻译： 公开了一种使用收集的旅行者信息来自动标记位置的方法和系统。 旅行者信息，包括时间/日期戳和与旅行者相关联的唯一标识被收集并存储在具有对应于交通站点的位置的数据库中。 接收包括位置类型，分析周期，可选地，分析方法和用户选择的阈值的位置查询，并且基于与所选择的类型相关联的间隔来确定每个位置的多个时间/位置戳。 确定该位置的时间/位置戳的最大数量，并且使用所选择的阈值来确定将位置指定为所选类型所需的最小数量的邮票。 当所选类型的时间间隔内的时间/位置戳数大于或等于计算的最小数量时，该位置被标记为所选择的位置类型。
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公开(公告)号：US20120162202A1
公开(公告)日：2012-06-28
申请号：US13239894
申请日：2011-09-22
IPC分类号： G06T15/00
CPC分类号： G06T15/00 , G06F3/1208 , G06F3/1256 , G06F3/1285
摘要： A system and method for a pre-print, three-dimensional virtual rendering of a print piece is disclosed. A plurality of modular/pipelined architectural layers are managed, operated, and organized by a controller. A product definition is provided to a job ticket adaptation layer where it is transformed into a physical model. The physical model is then transformed into a display model via the product model layer. The display model is transformed into a scene that can be displayed on a graphical user interface as a three dimensional virtual rendering by a rendering layer, where the binding elements may further include 3D binding models as well as 2D textures on 3D surfaces to simulate 3D models.
摘要翻译： 公开了一种用于打印件的预打印，三维虚拟呈现的系统和方法。 多个模块化/流水线架构层由控制器进行管理，操作和组织。 产品定义被提供给作业单适配层，其中它被转换成物理模型。 然后，物理模型通过产品模型层转换为显示模型。 显示模型被转换成可以通过渲染层在图形用户界面上显示为三维虚拟渲染的场景，其中绑定元素还可以包括3D绑定模型以及3D表面上的2D纹理以模拟3D模型 。
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10.发明授权System and method for improving failure detection using collective intelligence with end-user feedback 有权使用最终用户反馈的集体智能改进故障检测的系统和方法公开(公告)号：US08145073B2
公开(公告)日：2012-03-27
申请号：US12328276
申请日：2008-12-04
CPC分类号： G06F11/3476 , G03G15/5079 , G03G2215/00109 , G03G2221/1675 , G06F11/0733 , G06F11/0751
摘要： Systems and methods are described that facilitate using end-user feedback to automatically distinguish between a normal behavior and a device failure which can be a hard failure (e.g., a device malfunction) or a soft failure. For instance, upon detection of a usage switch from a first device to a second device by a user, a survey message is sent to the user to solicit information regarding the reasons for the switch. If the switch was triggered by a device malfunction, the detected device failure is verified and an alert is sent to an administrator and/or potentially impacted users. If the switch was triggered by the user's need for functionality (e.g., color printing, collation, etc.) not provided by the first device, which is otherwise functioning properly, then the detected failure is determined to be a failure and the failure detection algorithm is updated accordingly.
摘要翻译： 描述了有助于使用最终用户反馈来自动区分正常行为和可能是硬故障（例如，设备故障）或软故障的设备故障的系统和方法。 例如，当用户检测到从第一设备到第二设备的使用切换时，向用户发送调查消息以征求关于切换原因的信息。 如果交换机被设备故障触发，则检测到的设备故障被验证，并且向管理员和/或可能受影响的用户发送警报。 如果交换机是由用户对第一设备未提供的功能（例如，彩色打印，整理等）的需求触发的，否则功能正常，则检测到的故障被确定为故障，故障检测算法 相应更新。
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