公开(公告)号：US08718042B2

公开(公告)日：2014-05-06

申请号：US12117727

申请日：2008-05-08

申请人： Andreas Strebel ,  Ankit Tandon ,  Pradipta K Basu ,  Sundar Anantharaman ,  Aatif Awan ,  Lokesh Srinivas Koppolu ,  Rajesh Ramanathan ,  Ramesh Vyaghrapuri ,  Srivatsa Srinivasan

发明人： Andreas Strebel ,  Ankit Tandon ,  Pradipta K Basu ,  Sundar Anantharaman ,  Aatif Awan ,  Lokesh Srinivas Koppolu ,  Rajesh Ramanathan ,  Ramesh Vyaghrapuri ,  Srivatsa Srinivasan

IPC分类号： H04L12/66

CPC分类号： H04L12/66

摘要： The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.

摘要翻译： 笔记在会话链上输入和传送给收件人。 Notes可以根据来电者创建。 可以在收件人接受对话之前，期间和之后将音符传送到对话接收者进行查看。 这通过操作以允许票据输入以及通过SIP框架转发呼叫接收者的通信客户端来促进。 此外，在通信系统中手动和/或自动提供的注意事项和/或可由通信系统手动和/或自动提供的信息可以在会话链中的任何时刻提供给接收对话的代理（例如ACD，接待员），以便快速识别 会话来源，但以前的信息已经收集。

公开(公告)号：US20090279533A1

公开(公告)日：2009-11-12

申请号：US12117727

申请日：2008-05-08

申请人： Andreas Strebel ,  Ankit Tandon ,  Pradipta K. Basu ,  Sundar Anantharaman ,  Aatif Awan ,  Lokesh Srinivas Koppolu ,  Rajesh Ramanathan ,  Ramesh Vyaghrapuri ,  Srivatsa Srinivasan

发明人： Andreas Strebel ,  Ankit Tandon ,  Pradipta K. Basu ,  Sundar Anantharaman ,  Aatif Awan ,  Lokesh Srinivas Koppolu ,  Rajesh Ramanathan ,  Ramesh Vyaghrapuri ,  Srivatsa Srinivasan

IPC分类号： H04L12/66

CPC分类号： H04L12/66

摘要： The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.

摘要翻译： 笔记在会话链上输入和传送给收件人。 Notes可以根据来电者创建。 可以在收件人接受对话之前，期间和之后将音符传送到对话接收者进行查看。 这通过操作以允许票据输入以及通过SIP框架转发呼叫接收者的通信客户端来促进。 此外，在通信系统中手动和/或自动提供的注意事项和/或可由通信系统手动和/或自动提供的信息可以在会话链中的任何时刻提供给接收对话的代理（例如ACD，接待员），以便快速识别 会话来源，但以前的信息已经收集。

公开(公告)号：US20100310062A1

公开(公告)日：2010-12-09

申请号：US12480495

申请日：2009-06-08

申请人： Srivatsa Srinivasan ,  Ankit Tandon ,  Sundar Anantharaman ,  Vijay Manian ,  Lokesh Srinivas Koppolu ,  Vadim Eydelman ,  Aatif Awan

发明人： Srivatsa Srinivasan ,  Ankit Tandon ,  Sundar Anantharaman ,  Vijay Manian ,  Lokesh Srinivas Koppolu ,  Vadim Eydelman ,  Aatif Awan

IPC分类号： H04M3/42

CPC分类号： H04M3/42153 ,  H04M3/42102

摘要： Service invocation information including call routing, reasons for redirections, and similar information are provided to party requesting a communication session and recipients of an enhanced communication system along the call routing path as the request is routed. Some of the information is filtered based on system and/or user defined rules, user permission levels, and comparable aspects.

摘要翻译： 服务调用信息包括呼叫路由，重定向原因和类似信息被提供给请求通信会话的一方和沿请求路由时沿着呼叫路由路径的增强型通信系统的接收者。 一些信息是基于系统和/或用户定义的规则，用户权限级别和可比较的方面进行过滤的。

公开(公告)号：US08379827B2

公开(公告)日：2013-02-19

申请号：US12480495

申请日：2009-06-08

申请人： Srivatsa Srinivasan ,  Ankit Tandon ,  Sundar Anantharaman ,  Vijay Manian ,  Lokesh Srinivas Koppolu ,  Vadim Eydelman ,  Aatif Awan

发明人： Srivatsa Srinivasan ,  Ankit Tandon ,  Sundar Anantharaman ,  Vijay Manian ,  Lokesh Srinivas Koppolu ,  Vadim Eydelman ,  Aatif Awan

IPC分类号： H04M3/42

CPC分类号： H04M3/42153 ,  H04M3/42102

摘要： Service invocation information including call routing, reasons for redirections, and similar information are provided to party requesting a communication session and recipients of an enhanced communication system along the call routing path as the request is routed. Some of the information is filtered based on system and/or user defined rules, user permission levels, and comparable aspects.

摘要翻译： 服务调用信息包括呼叫路由，重定向原因和类似信息被提供给请求通信会话的一方和沿请求路由时沿着呼叫路由路径的增强型通信系统的接收者。 一些信息是基于系统和/或用户定义的规则，用户权限级别和可比较的方面进行过滤的。