摘要:
Service invocation information including call routing, reasons for redirections, and similar information are provided to party requesting a communication session and recipients of an enhanced communication system along the call routing path as the request is routed. Some of the information is filtered based on system and/or user defined rules, user permission levels, and comparable aspects.
摘要:
Service invocation information including call routing, reasons for redirections, and similar information are provided to party requesting a communication session and recipients of an enhanced communication system along the call routing path as the request is routed. Some of the information is filtered based on system and/or user defined rules, user permission levels, and comparable aspects.
摘要:
The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.
摘要:
The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.
摘要:
Feature capabilities of conversation clients are conveyed to participants in a conversation such that real time decisions can be made and a common set of capabilities are selected to be used in the conversation. User interfaces of participating clients are then adjusted to reflect those capabilities. Further decisions and adjustments may be performed during the conversation in response to changes in participating clients and their capabilities.
摘要:
Subscribers of an enhanced communication system are enabled to indicate invocation or clearing of media specific features such as music-on-hold or video-on-hold. The invocation or clearing is transmitted to participating end points as a Session Initiation Protocol (SIP) re-INVITE message with Session Description Protocol (SDP) attribute descriptions identifying the feature, applicable media channels and whether the message is for invocation or clearing of the feature.
摘要:
A uniform approach for web service discovery is provided through common auto-discovery logic for cloud-based or enterprise-based deployments for a specific web service. Appropriate credentials may be applied employing a uniform method using an appropriate authentication scheme for on-premise, fully hosted, or partially hosted auto-discovered web services. A common interface may be implemented even if the protocols for discovery differ from service to service or between cloud-based deployment and enterprise-based deployment for the same service. Web service locations auto-discovered through different protocols may be cached for subsequent use.
摘要:
A uniform approach for web service discovery is provided through common auto-discovery logic for cloud-based or enterprise-based deployments for a specific web service. Appropriate credentials may be applied employing a uniform method using an appropriate authentication scheme for on-premise, fully hosted, or partially hosted auto-discovered web services. A common interface may be implemented even if the protocols for discovery differ from service to service or between cloud-based deployment and enterprise-based deployment for the same service. Web service locations auto-discovered through different protocols may be cached for subsequent use.
摘要:
Disclosed herein are embodiments for validating a user joining a conferencing session. According to various embodiments, a first identifier is received. A user is identified from a plurality of users based at least in part on the first identifier. A second identifier is received that corresponds to the first identifier and the user and the user is validated based on both the first identifier and the second identifier. The user may then join the conferencing session, with the user's identity being revealed to others attending the conferencing session.
摘要:
Disclosed herein are embodiments for validating a user joining a conferencing session. According to various embodiments, a first identifier is received. A user is identified from a plurality of users based at least in part on the first identifier. A second identifier is received that corresponds to the first identifier and the user and the user is validated based on both the first identifier and the second identifier. The user may then join the conferencing session, with the user's identity being revealed to others attending the conferencing session.