公开(公告)号：US08898092B2

公开(公告)日：2014-11-25

申请号：US13362089

申请日：2012-01-31

申请人： Anuradha Bhamidipaty ,  Winnie Wing-Yee Cheng ,  Aliza R. Heching ,  Anshu N. Jain ,  Jia Liu ,  James R. Moulic ,  Daniela Rosu ,  Mithkal M. Smadi ,  Srikanth G. Tamilselvam

发明人： Anuradha Bhamidipaty ,  Winnie Wing-Yee Cheng ,  Aliza R. Heching ,  Anshu N. Jain ,  Jia Liu ,  James R. Moulic ,  Daniela Rosu ,  Mithkal M. Smadi ,  Srikanth G. Tamilselvam

IPC分类号： G06F15/18

CPC分类号： G06F11/079 ,  G06F3/04842 ,  G06F3/04847 ,  G06F11/0751 ,  G06N5/00 ,  H04L41/0631 ,  H04L41/069 ,  H04L41/5074

摘要： An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.

摘要翻译： 介绍了一种在信息技术（IT）环境中识别相关问题单的方法。 存储与计算机程序的用户交互。 用户交互包括输入到计算机程序以搜索具有相同特征的在IT环境中发行的问题票据。 识别用户交互内的一个或多个用户交互模式。 基于对一个或多个用户交互模式中的每一个的有效性的评估来选择一个或多个用户交互模式的用户交互模式。 基于用户交互模式，生成用于确定IT环境中哪些问题票共享共同特征的规则。 该规则适用于IT环境中发布的其他问题机票，以确定哪些附加问题机票共享共同特征。

公开(公告)号：US20130198116A1

公开(公告)日：2013-08-01

申请号：US13362089

申请日：2012-01-31

申请人： Anuradha Bhamidipaty ,  Winnie Wing-Yee Cheng ,  Aliza R. Heching ,  Anshu N. Jain ,  Jia Liu ,  James R. Moulic ,  Daniela Rosu ,  Mithkal M. Smadi ,  Srikanth G. Tamilselvam

发明人： Anuradha Bhamidipaty ,  Winnie Wing-Yee Cheng ,  Aliza R. Heching ,  Anshu N. Jain ,  Jia Liu ,  James R. Moulic ,  Daniela Rosu ,  Mithkal M. Smadi ,  Srikanth G. Tamilselvam

IPC分类号： G06F15/18

CPC分类号： G06F11/079 ,  G06F3/04842 ,  G06F3/04847 ,  G06F11/0751 ,  G06N5/00 ,  H04L41/0631 ,  H04L41/069 ,  H04L41/5074

摘要： An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.

摘要翻译： 介绍了一种在信息技术（IT）环境中识别相关问题单的方法。 存储与计算机程序的用户交互。 用户交互包括输入到计算机程序以搜索具有相同特征的在IT环境中发行的问题票据。 识别用户交互内的一个或多个用户交互模式。 基于对一个或多个用户交互模式中的每一个的有效性的评估来选择一个或多个用户交互模式的用户交互模式。 基于用户交互模式，生成用于确定IT环境中哪些问题票共享共同特征的规则。 该规则适用于IT环境中发布的其他问题机票，以确定哪些附加问题机票共享共同特征。

公开(公告)号：US20120259962A1

公开(公告)日：2012-10-11

申请号：US13082786

申请日：2011-04-08

申请人： Abhijit Bose ,  Winnie Wing-Yee Cheng ,  Shang Qing Guo ,  Sang Kyum Kim ,  Laura Zaihua Luan ,  Dennis Anthony Perpetua, JR. ,  Daniela Rosu ,  Mithkal M. Smadi

发明人： Abhijit Bose ,  Winnie Wing-Yee Cheng ,  Shang Qing Guo ,  Sang Kyum Kim ,  Laura Zaihua Luan ,  Dennis Anthony Perpetua, JR. ,  Daniela Rosu ,  Mithkal M. Smadi

IPC分类号： G06F15/173

CPC分类号： H04L41/50 ,  G06F11/0709 ,  G06F11/076 ,  G06F11/3006 ,  G06F11/3072 ,  G06F11/3476 ,  G06F11/3495

摘要： Aspects of the present invention dynamically reduce a frequency at which IT infrastructure automatically generates alerts. Historical data across a plurality of data sources in the IT infrastructure is analyzed. An opportunity to reduce the frequency at which the IT infrastructure automatically generates the alerts is identified. A new alert policy addressing the opportunity to reduce alert frequency is generated. An impact of the new alert policy on a set of predefined service level objectives (SLOs) and service level agreements (SLAs) is evaluated. The new alert policy is deployed in the IT infrastructure.

摘要翻译： 本发明的方面动态地降低IT基础设施自动生成​​警报的频率。 分析IT基础设施中多个数据源的历史数据。 确定了降低IT基础架构自动生成警报的频率的机会。 产生了一个新的提醒策略来解决降低警报频率的机会。 评估新警报策略对一组预定义服务级别目标（SLO）和服务级别协议（SLA）的影响。 新的警报策略部署在IT基础架构中。

公开(公告)号：US08380838B2

公开(公告)日：2013-02-19

申请号：US13082786

申请日：2011-04-08

申请人： Abhijit Bose ,  Winnie Wing-Yee Cheng ,  Shang Qing Guo ,  Sang Kyum Kim ,  Laura Zaihua Luan ,  Dennis Anthony Perpetua, Jr. ,  Daniela Rosu ,  Mithkal M. Smadi

发明人： Abhijit Bose ,  Winnie Wing-Yee Cheng ,  Shang Qing Guo ,  Sang Kyum Kim ,  Laura Zaihua Luan ,  Dennis Anthony Perpetua, Jr. ,  Daniela Rosu ,  Mithkal M. Smadi

IPC分类号： G06F15/16

CPC分类号： H04L41/50 ,  G06F11/0709 ,  G06F11/076 ,  G06F11/3006 ,  G06F11/3072 ,  G06F11/3476 ,  G06F11/3495

摘要： Aspects of the present invention dynamically reduce a frequency at which IT infrastructure automatically generates alerts. Historical data across a plurality of data sources in the IT infrastructure is analyzed. An opportunity to reduce the frequency at which the IT infrastructure automatically generates the alerts is identified. A new alert policy addressing the opportunity to reduce alert frequency is generated. An impact of the new alert policy on a set of predefined service level objectives (SLOs) and service level agreements (SLAs) is evaluated. The new alert policy is deployed in the IT infrastructure.

摘要翻译： 本发明的方面动态地降低IT基础设施自动生成​​警报的频率。 分析IT基础设施中多个数据源的历史数据。 确定了降低IT基础架构自动生成警报的频率的机会。 产生了一个新的提醒策略来解决降低警报频率的机会。 评估新警报策略对一组预定义服务级别目标（SLO）和服务级别协议（SLA）的影响。 新的警报策略部署在IT基础架构中。

公开(公告)号：US20130205007A1

公开(公告)日：2013-08-08

申请号：US13368491

申请日：2012-02-08

申请人： Naga A. Ayachitula ,  Winnie Wing-Yee Cheng ,  James R. Moulic ,  Rajeev Puri ,  Sambit Sahu

发明人： Naga A. Ayachitula ,  Winnie Wing-Yee Cheng ,  James R. Moulic ,  Rajeev Puri ,  Sambit Sahu

IPC分类号： G06F15/173

CPC分类号： G06F9/5072 ,  G06F11/3442

摘要： Embodiments of the present invention relate to an approach for suggesting/recommending migration of an IT environment to a cloud computing infrastructure. Specifically, in a typical embodiment, historical incident data of an information technology (IT) environment is analyzed. Based on the historical incident data, it may be determined whether a problem is recurring in the IT environment. If so, it may then be determined whether the problem can be mitigated in the cloud computing infrastructure. For example, it may be determined whether the cost of mitigating the problem by migrating to the cloud computing infrastructure is less than the cost of loss due to the problem within the current IT environment. A report particular to the IT environment that identifies a benefit of migrating the IT environment to the cloud computing infrastructure may be generated.

摘要翻译： 本发明的实施例涉及建议/推荐将IT环境迁移到云计算基础设施的方法。 具体地，在典型的实施例中，分析了信息技术（IT）环境的历史事件数据。 根据历史事件数据，可以确定IT环境中是否出现问题。 如果是这样，那么可以确定是否可以在云计算基础设施中减轻问题。 例如，可以确定通过迁移到云计算基础架构来减轻问题的成本是否低于当前IT环境中的问题造成的损失成本。 可能会生成特定于IT环境的报告，该报告确定了将IT环境迁移到云计算基础设施的好处。