摘要:
An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.
摘要:
An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.
摘要:
A system and associated method for detecting a statistical variation of a process from a textual log of the process as performed by a process behavior analysis (PBA) system for monitoring the process operating in an Information Technology (IT) delivery system. The PBA system includes a PBA engine and a data storage storing exception rules used by the PBA engine. The PBA engine merges entities appearing in the textual log into one or more groups based on similarities of respective time series of the entities. Control charts are generated for merged entities and the PBA engine subsequently analyzes process behavior of the process by use of the control charts for exceptions defined in the stored exception rules. The PBA engine generates a PBA report for the process pursuant to the analysis result of the textual log with detailed information including to what type of exceptions had or had not occurred.
摘要:
A system and associated method for detecting a statistical variation of a process from a textual log of the process as performed by a process behavior analysis (PBA) system for monitoring the process operating in an Information Technology (IT) delivery system. The PBA system includes a PBA engine and a data storage storing exception rules used by the PBA engine. The PBA engine merges entities appearing in the textual log into one or more groups based on similarities of respective time series of the entities. Control charts are generated for merged entities and the PBA engine subsequently analyzes process behavior of the process by use of the control charts for exceptions defined in the stored exception rules. The PBA engine generates a PBA report for the process pursuant to the analysis result of the textual log with detailed information including to what type of exceptions had or had not occurred.
摘要:
Techniques, an apparatus and an article of manufacture for targeted maintenance of computing devices in a system. A method includes assessing a maintenance request to determine a class of computing devices to which the request applies, selecting a propagation mechanism applicable to the class of computing devices, generating an agent based on the propagation mechanism to carry out the maintenance request on the class of computing devices, deploying the agent on at least one computing device in the class of computing devices, and propagating the agent to additional devices in the class of computing devices.
摘要:
Techniques for searching for a user interface (UI) are provided. The techniques include receiving a desired user interface as a query, determining meta-data for the desired user interface, wherein determining the meta-data for the desired user interface comprises converting the desired user interface query to a meta-data query, and using the meta-data query to search for the desired user interface, wherein searching for the desired user interface comprises querying meta-data of one or more existing user interfaces and selecting one or more similar user interfaces.
摘要:
Embodiments of the invention broadly contemplate systems, methods, apparatuses and program products providing a faceted search tool enabling a user to enter a natural language query that contains representative terms the user wants to search for, and a convenient interface display in which the facets which contain the searched values are automatically resolved and presented.
摘要:
Embodiments of the invention broadly contemplate systems, methods, apparatuses and program products providing a faceted search tool enabling a user to enter a natural language query that contains representative terms the user wants to search for, and a convenient interface display in which the facets which contain the searched values are automatically resolved and presented.
摘要:
Techniques, an apparatus and an article of manufacture for targeted maintenance of computing devices in a system. A method includes assessing a maintenance request to determine a class of computing devices to which the request applies, selecting a propagation mechanism applicable to the class of computing devices, generating an agent based on the propagation mechanism to carry out the maintenance request on the class of computing devices, deploying the agent on at least one computing device in the class of computing devices, and propagating the agent to additional devices in the class of computing devices.
摘要:
Techniques for generating one or more artifacts for service delivery are provided. The techniques include receiving one or more service design inputs, using the one or more service design inputs to generate an internal representation of the service design, using the internal representation of the service to generate one or more artifacts of the service, and incorporating the one or more artifacts into the service design and outputting the service.